Responsibilities will include but are not limited to:

• Liaising with customer to plan and implement agreed services
• Scheduling of appointments.
• Maintaining busy inboxes, with queries, appointments and non-appointment services
• Providing administrative and operational support to consultant practitioners
• Providing information and advice to customers, or prospective customers
• Undertaking other tasks assigned to the Client Services team, including reception duties,  dictation, invoicing and supporting the greater team in general.

• Hybrid work from home and in the office, flexibility to suit you
• Salary packaging benefits of $15,900 p.a plus $2,650 meals and entertainment allowance. 
• Be supported by an experienced team of Coding Educators and Auditors
• Opportunities for growth in your career, including auditing, mentoring and management pathways.

Due to further expansion of our service, we have a Full Time or Part time opportunity based at Richmond, Eastern (Box Hill) or Geelong (Waurn Ponds) you will be predominately responsible for accurately coding medical records in accordance with the Australian Coding Standards. Using 3M Codefinder, you will be exposed to a diverse Casemix including Cardiothoracic Surgery, Neurosurgery, Interventional Cardiology, Orthopaedics, General Surgery, Oncology, Obstetrics and Rehabilitation. 

You will make an impact by:

• Accurately coding episodes using ICD-10-AM, ACHI and the Australian Coding Standards as well relevant state, national and internal advice
• Ensuring all records are coded within specified timeframes
• Maintaining compliance with reporting requirements
• Ensuring the high quality of our coding by participating in our internal audit program
• Actively participate in training, quality and education activities

To be successful in this role…

You have a drive to enhance your skill set and build on your coding knowledge.  You’re comfortable working autonomously as well as part of a team. You understand how your role impacts the financial sustainability of the organisation and demonstrate a commitment to improving clinical coding service. In return we will value you and your specialised skill set.  

You will have:

• Proven high quality coding skills
• An excellent knowledge of the Australian Coding Standards
• Relevant qualifications in Health Information Management or Clinical Coding
• Previous coding experience in the public or private sector
• Experience with private sector funding models would be advantageous

Position Description  Inherent Requirements

We will review applications as we recieve them.

Company:

Description:

We’re Marsh

Marsh is the world’s leading insurance broker and risk advisor. We protect and promote possibility – helping our clients dream bigger, reach further, and plan for the opportunities ahead.

Due to our expanding OHS team delivering to a large client, an opportunity for a Safety Project Manager has become available in Melbourne. The Safety Project Manager will manage a small team of administrators and oversee a number medium to large Health, Safety and Wellbeing projects for our largest client across the Victorian region.

Responsibilities:

• Building trust with our largest client, and a collaborative partnership with all stakeholders
• Develop and support implementation of OHS and risk management solutions to clients
• Provide project management and SME coordination
• Lead internal process improvement initiatives and processes; and provide leadership and coaching to the team, including direct and non-direct reports
• Drive process improvement for project operational efficiencies

Day-to-day this might include:

• Working closely with OHS Consultants to develop and deliver client projects
• Working with other leaders across the team to achieve project outcomes and milestones
• Delivering strategic and operational projects to meet client’s safety and risk management needs
• Maintaining our relationship with our largest client, including operational and strategy meetings, and project management
• Provide clients with strategic and operational solutions to their safety compliance, and risk management needs;
  • Lead and manage client projects through preparing accurate and tailored project scopes
  • Effective resource management for client projects
  • Delivering on client projects, either independently or coordinating a team of SMEs
  • Ensuring project are well scoped, deadlines are met and work is of an excellent quality
  • Establishing effective internal and external relationships to ensure successful project management
• Administration and end of month time management reporting and invoicing
• Travel to client sites across Victoria

Diverse work to keep it interesting:

• All your Project Management skills and expertise are valued and used to solve problems for clients
• Contribute to improving internal processes and procedures
• Seek opportunities for self development
• Through being part of Marsh McLennan we bring the best of global practice in people risk management to the Australian market – through you! 

What you need to have: 

Crucial to your success in this role is the ability to effectively communicate, problem solve, influence and build credible relationships at all levels, both internally and with external stakeholders. Strong project and planning skills, the ability to work at high levels of initiative and to strict deadlines are essential in this role.

• Strong Safety experience, preferably in the public or education sectors
• Demonstrable project management experience, preferably in safety
• Ability to effectively manage multiple projects and priorities with varying deadlines
• Excellent communication skills and client management skills
• A Bachelor’s degree in WHS, and/or related disciplines would be highly regarded

Unlock Your Possibility

At Marsh, you have the have opportunity to build your career - your way. We have a strong supportive team culture, and we believe that Marsh is reaching its full potential only when our people are reaching theirs.

Joining us means taking a meaningful step towards unlocking your own possibility.

What can you expect?

• You join a significant collegiate and specialty network to celebrate your successes with at the end of the day
• A formidable team that works closely together – wherever you are and whatever brand you are part of
• We are part of Marsh McLennan, the global leader in risk, strategy and people

What is in it for you?

• Equity for all - male, female and non-binary colleagues are equal within Marsh and we are committed to no gender pay gap
• Your success is important to us – your onboarding will get you confident and creating business change like an expert
• The best training from the leading global insurance broker and risk advisor
• Hybrid working environment and a team that will jump in and cover for you at a moment’s notice
• Your health is everything – that’s why you will have access to EAP, Salary Continuance protection, flu vaccinations

Are you Ready to Join?

Applications can be considered from candidates who have the appropriate approval to work in Australia. Successful applicants will be required to complete a criminal & bankruptcy check prior to commencement of employment.

Marsh is the world’s leading insurance broker and risk adviser. With more than 45,000 colleagues operating in more than 130 countries, Marsh serves commercial and individual clients with data driven risk solutions and advisory services. Marsh is a business of Marsh McLennan (NYSE: MMC), the leading global professional services firm in the areas of risk, strategy and people. With annual revenue of over $20 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses: Marsh, Guy Carpenter, Mercer, and Oliver Wyman. For more information, visit marshmclennan.com, follow us on LinkedIn and Twitter.

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin colour, or any other characteristic protected by applicable law.

Marsh is proud to be an accredited Family Friendly Workplace www.familyfriendlyworkplaces.com, and a Work 180 endorsed employer. For information on the benefits and policies at Marsh visit www.work180.com and search “Marsh” under endorsed employers.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

AECOM has an exciting opportunity for an engaging and highly motivated Safety, Health, Environment & Wellbeing (SHE&W) Business Partner to join our Melbourne based team. This is a hands-on role, which will see you participating in office and field-based work on some of Australia’s largest and most complex and iconic infrastructure projects within the Victoria & South Australia region.

What will a day in this role look like:

• Play a key role in the development and implementation of health and safety programs and initiatives, supporting SHE&W strategies throughout the region in Victoria & South Australia.
• Lead the SHE&W function across the Victorian and South Australian region, supporting operational leadership and the Australia and New Zealand SHE&W Director to pragmatically manage SHE&W risks, drive continuous improvement whilst ensuring a strong culture of SHE&W excellence is upheld.
• As an active member of our SHE&W team, you will have the opportunity to contribute to the development and implementation of health and safety programs and initiatives, whilst supporting projects across the region.
• You will also have a close working relationship with our Victorian and South Australian leadership teams and the broader SHE&W team across Australia and New Zealand.

• ASX 300 listed financial services organisation
• Flexible & hybrid working arrangements
• Sydney location

Do you want to:

• work in an organisation where 98% of all team members believe that their manager genuinely cares about their well-being and feels valued?
• understand the strategic direction of your organisation and how your effort contributes to success?
• work in an inclusive environment who is proudly a WGEA Employer of Choice for Gender Equality?
• work for a climate Active CERTIFIED Carbon Neutral fleet management organisation?
• be recognised and rewarded for your performance?
• work for an organisation where ‘C-A-R-E’ are their values?
• have career opportunities, a voice that’s heard, and a fast-paced, dynamic yet flexible working environment?

If so, then FleetPartners Group might be the place for you.

FleetPartners Group is an ASX 300 listed financial services, vehicle management, and employee benefits company. We support all types and sizes of businesses to acquire and effectively manage their vehicles, with over 93,000 vehicles currently under management. We also help everyday Australians to maximise their salary by administering employee benefit programs and help them to get into the car of their dreams.

Who we’re looking for:

We are looking for an experienced…….

Lead by example in assisting with meeting the organizational and departmental objects whilst mentoring, training and providing the necessary support to the team.

This role will report to the Collections Team Leader, this role involves liaising with internal and external staff, customers and related stakeholders to reduce the risk and delinquency of the Fleet portfolio.

What you’ll be doing:

You will be responsible for……

• Manage a portfolio of delinquent contracts across AU and NZ
• Identify and manage contracts that move into Financial Hardship, Administration and/or Liquidation
• Issue repossession and legal instructions when required and manage process
• Maximise asset disposal returns when vehicles are repossessed and/or returned, coupled with end of term obligations such as unfair wear and tear costs

• Good analytical ability, excellent attention to detail with strong time management and planning skills
• Strong Knowledge of contracts that fall into Administration, Liquidation and the legal process
• Competent in issuing instructions for repossession of vehicles and issuance of legal referrals
• Sound knowledge of compliance and legislative requirements (Equifax, Privacy Act and National Privacy Principles)
• Candidate with experience in dealing with operating and finance vehicle leases will be preferred

• 7 additional days of annual leave per year.
• 16 weeks paid parental leave for primary careers, regardless of gender and with no minimum tenure and 4 weeks paid leave for secondary carers.
• a ‘Dress for your Day’ policy.
• flexible and hybrid working arrangements.
• an extensive range of other employee benefits.

Equal Access to High-Quality Education Moves Our World Forward

Meet Cadmus!

At Cadmus, we believe every student should have equal opportunity to achieve academic excellence; that’s why we’re changing how the world learns!

Cadmus is a global EdTech company purposefully built for the higher education sector to break down global learning barriers by providing educators and diverse student cohorts with access to high-quality learning and assessment. Built on rich, student-centric values, Cadmus empowers individuals to achieve their highest potential and graduate with the critical skills and knowledge to profoundly impact our workforces, communities, and evolving world.

A Bold Plan for Global Impact

At Cadmus, we’re working hard in pursuit of an ambitious, world-shaping goal: to provide 1 billion students with access to high-quality education by 2050.

That’s why we need a high-performing Executive Officer to join our team and support our CEO and senior executive team.

At Cadmus, we’re doing a lot of great work rapidly to create a profound impact on our world through the power of education. With Cadmus currently being used in 50+ countries, we’re looking for an Executive Support Officer who is passionate about supporting leadership to achieve topline company objectives.

Reporting to the Chief Executive Officer, our Executive Support Officer will:

• Secure meetings with potential new customers and pipeline customers by working with the Business Development team to liaise with senior stakeholders to win meetings.
• Organise travel for executive, business development, and international team members, with seamless connections and the best deals, to ensure effective sales trips and collaborative team engagements.
• Provide a first line of screening for all hiring candidates before they proceed to subsequent stages of hiring.
• Manage all human resource, payroll, accounting and reconciliation actions by engaging with staff, bookkeepers, and accountants.
• Support the team to work remotely locally and internationally, by owning the administrative actions, including office space, work spaces, and equipment.

Professional Skills

• Effective Communication: Demonstrate adeptness in both written and verbal communication. Craft persuasive emails to secure important outcomes such as meeting bookings, and employ convincing phone conversations to schedule crucial appointments.
• Information Synthesis and Prioritization: Display the ability to synthesize research findings and prioritize information effectively.
• Talent Spotting: Showcase a keen eye for talent. Evaluate candidates' values, skills, and experience to determine their suitability for specific roles within the organization.
• Detail-Oriented Acumen: Exhibit meticulous attention to detail in financial, HR and accounting matters. Ensure accuracy in numerical data, minimize costs, and adeptly identify cost-saving opportunities.
• Strategic Decision-Making: Highlight your capacity to assess multiple options and navigate through switching costs. Make informed decisions that align with organisational goals while considering potential challenges and benefits.

Professional Experiences

• Holds a bachelor's degree from a leading university
• You have 10+ years of experience in accounting, sales, operations and hiring
• Cross-Geography Logistics and Administration: Adept at organizing and streamlining logistics and administrative tasks for teams operating across diverse geographical locations. Demonstrated ability to ensure seamless operations and effective coordination despite geographical challenges.
• End-to-End Team Building: Demonstrated ability to assemble and nurture high-performing teams from recruitment stages to achieving management levels. Experience encompasses comprehensive team-building processes, including recruitment, training, and developing team members into managerial roles.
• Comprehensive Corporate Management: Proven proficiency in overseeing vital organizational functions, encompassing accounting, bookkeeping, HR, and payroll. Successfully managed and ensured the accuracy and efficiency of financial and human resources operations within the company.
• Multi-Zone Project and Personnel Management: Successful experience in orchestrating projects and managing personnel across multiple time zones. Demonstrated capability to lead teams, collaborate across diverse timeframes, and deliver exceptional results in a globally distributed work environment.

• A remote-friendly, flexible working culture; where you can work from any global location
• Learning allowances; because we don’t just have words on a website, we genuinely do what we say and provide educational opportunities to all (including the Cadmus team)
• A diverse and inclusive workplace where there are no barriers to anyone succeeding
• A surrounding team of mission-driven individuals who genuinely love what they do
• Mentoring and succession planning for your career
• Pats from Homer, our resident (and super cute) dog!

Cadmus is a remote-friendly company, and this role is open to candidates in Melbourne or remote from anywhere in Australia.

Hiring Process

Please apply online with your resume, and instead of a cover letter, we would love you to answer a few questions.

Our interview process consists of a recruiter phone screen, a hiring manager interview, a homework task and a panel interview. These will be completed in person or online (via Zoom).

While we review your application, get to know us by visiting cadmus.io/careers (complete our values quiz!) and following our social channels (Linkedin, Facebook and Twitter).

Inclusivity at Cadmus

At Cadmus, we hire great people from a wide variety of backgrounds because it makes our company stronger. We never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, marital, or disability status. If you share our values and our enthusiasm for education, you will find a home at Cadmus.

If you need assistance or accommodations made due to a disability, please let us know.

INTERNAL ROLE ONLY

Exciting Opportunity available as the Front of House Team Support Officer

Do you have strong attention to detail? Do you have excellent understanding of current process documentation? Then look no further – this role is for YOU!

APPLY NOW and do not miss out!

Number of positions - 2

Start Date - February 12th and January 29th, 2024

Duration - 2 months

About The Opportunity

As a Team Support Officer, this role will see you as a subject matter expert, fielding & responding to questions from the team in timely and professional manner. Reporting to FOH Team Leader and working along to identify & deliver training needs across FOH for both new & existing employees.

The role plays a critical part in our endeavor to build a Centre of Excellence, where customers are treated with respect and are provided with accurate and timely information to their enquiries.

Key Responsibilities:

• To coach and guide CSRs to deliver a high quality of customer service
• To handle escalated calls from customer and resolve the issue at first point.
• Maintain work instructions and ensure that all manuals are kept up to date and assist in the communication and embedding of any changes.
• Assist the Contact Centre Team leaders to evaluate calls and provide coaching and feedback.
• To provide constructive feedback to Team leaders and CSRs
• Process and respond to complex requests received on behalf of our clients.
• Identifying skill gaps within the wider business and work with leaders to educate and reduce double handling within all Civica departments.
• Liaise with external stakeholders to continuously lift the standard of service provided.
• To liaise via email and verbally to mutually resolve escalated issues.
• Enter media and Victorian Ombudsman threats into the tracker to enable analysis of trends.

Essential Skills and Experience:

• In-depth knowledge of relevant FOH guidelines, processes, and performance standards.
• Highly proficient with CJS systems.
• Strong verbal and written communication skills.
• Ability to follow policies and procedures.
• Well-developed investigative, problem solving and decision-making skills.
• To work as part of a team to ensure that service standards are met.
• Self-driven with proven ability to manage workload and time autonomously.
• Intermediate Microsoft Office applications knowledge

What Next?

If this sounds like a good match then please submit your Expression of Interest. Please provide a summary outlining your current role, duties and why you are interested in this opportunity. Please ensure you speak to your manager before applying to ensure this fits in with business requirements.You will be contacted Talent Acquisition Partner, to understand more about your application.

Applications close on Friday 19th January'2024.

Get to Know Us

Here at Centorrino Technologies, or CT as we like to call ourselves, we put a lot of effort into delivering the best customer experience of any managed ICT provider in Australia. We exist to empower our customers with a frustration free tech environment so they can concentrate on what’s important to their organisation.

We’re excited by the fact our team is continuing to expand. As we continue to grow, we’re on the hunt for a suitable candidate to join us as a Desktop Support Officer based at a client site.

The role:

As part of the role, you will be responsible for providing local end user support for the customers' technology environment which encompasses a combination of Microsoft Windows 10 Workstations, Apple Mac Devices, Chromebooks, Meeting Room Technology and Mobile Devices running both Android and iOS.

Responsibilities:

• Utilise your skills and passion for technology to solve technical issues on Windows, Apple Mac, Chromebooks, Android and iOS based devices supporting the operating systems, hardware and client side applications on these devices. Whilst we understand that you may not have had experience with all platforms, the successful candidate will be a fast learner who enjoys expanding their knowledge;
• Travel from site to site based on the schedule;
• Provide end users with training on how to better use their devices and assist them to learn something new;
• Be personable with end users developing a friendly bond with customers;
• Collaborate with your fellow colleagues to determine any processes which need improvement or can be handled more efficiently;
• Seek customer feedback on your performance and take an active approach in attempting to continuously improve these results;
• Identify problems or requests which don't have an existing process and collaborate with your peers to develop and implement one;

Qualifications, Skills & Experience

• Know your way around a computer and in particular Windows;
• Intune knowledge;
• Basic Networking;
• A solid understanding of how computers and associated peripherals work together;
• A fast learner with a eagerness to learn more;
• A person that enjoys a fast paced environment and helping others;

The role is based at a client site in Melbourne CBD and is a full-time position.

Monday to Friday - Full Time with and early start onsite.

When you join Centorrino Technologies, you know you are joining an organisation that is driven by our values and innovation. We are proud to be an equal opportunity employer, and are committed to building a diverse and inclusive workplace where we embrace our individual talents, and our differences. We encourage applications from people of all ages, disabilities, LGBTQI, Aboriginal people and people from culturally diverse backgrounds.