Gaming Manager - Doncaster Hotel

• $73,700 - $75,000 Salary + Super + Discounts 
• Join a vibrant team in a popular venue located in the heart of Doncaster, VIC
• Exclusive discounts and benefits - check out our benefits at the bottom of this ad

The Doncaster Hotel stands out as a beloved landmark in Doncaster, VIC, offering a perfect blend of modern amenities and warm hospitality. What makes it truly unique is its reputation as both a lively social hub and a welcoming, family-friendly venue. Known for its expansive gaming facilities, stylish bistro, and versatile event spaces. 

Are you a gaming expert with a passion for compliance and hands-on management? The Doncaster Hotel in VIC is seeking an experienced Gaming Manager to lead our gaming operations and ensure compliance excellence. This is your chance to bring your leadership skills to a thriving venue, working closely with a talented team to deliver a top-tier gaming experience in a well-respected hotel.

Write your story, leave your mark
From being a real part of the community, to career defining ideas. Make your mark here!

Sound good? Read on.

This is a brilliant opportunity to become a Gaming Manager at the Doncaster Hotel.

What you’ll do:

• Be responsible for the day to day operations of the Gaming room 
• Lead and develop a team to ensure an outstanding guest experience every time
• Coordinate training for the team to ensure compliance and operational excellence
• Ensure we maintain exceptional presentation standards of the Venue 
• Implement and champion the Venue’s Responsible Gambling Code 

Assistant Manager - Shoppingtown Hotel

Love your local? We’d love to chat

• $74,000 - $76,750 Base Salary + Super + Bonus + Discounts
• Career and training opportunities - your development is important to us 
• Exclusive discounts and benefits - check out our benefits at the bottom of this ad

Sitting on Williamsons Road, The Shoppingtown Hotel sits opposite the Doncaster shopping precinct.
Deceptive from the roadside entrance, our venue is built on a number of different levels, which provides us with fantastic views of Melbourne's CBD

Passion on tap, you can feel the energy 
We roll up our sleeves, get the job done, and have a laugh doing it. There’s a good buzz here!

Sound good? Read on.

This is a brilliant opportunity to become an Assistant Manager at The Shoppingtown Hotel.

What you’ll do:

• Be a motivational and inspiring leader, develop and train the team to ensure an exceptional guest experience every time
• Manage the day to day operations of the Venue - open/close, back of house administration, recruiting team members, rostering and assisting guests
• Bring your passion for good food and creating moments that matter for our guests
• Be creative - develop and grow the business through your own initiatives

The role will include (but not limited to): 

• Be responsible for the Event Operations once BEOs are handed over from Event Sales Team; 
• Responsible for overseeing the smooth operational running of social, wedding and corporate events; 
• Ensure strong communication relationships with the Events Sales team; 
• Required to perform duties in the restaurants in the absence of bookings for the events spaces; 
• Support & provide training and development to the Food & Beverage team; 
• Have a keen understanding of weddings, corporate and social events;
• Support the Food & Beverage Manager in managing labour costs in line with  budgets & forecasts and 
• Address & resolve all event-related guests’ grievances and escalate when required. 

In this role you will (but not limited to);

• Prepare, communicate and implement the annual Talent & Culture (T&C) strategy to support the achievement to business goals.
• Drive employee engagement initiatives to boost retention and performance, working collaboratively with the senior lead team to create and maintain a positive workplace culture.
• In partnership with department heads, to assess staffing needs and optimise workforce planning.
• Oversee the end to end talent acquisition process prioritising the candidate experience
• Develop, review and implement Talent & Culture Policies and procedures to support effective people management practices that comply with organisational and legislative requirements.
• Develop and maintain a stable working environment following the guidelines outlined in the Fair Work Australia Act, National Employment Standards and relevant Award or Agreement.
• Provide coaching and mentorship to the heads of department on matters regarding people management .
• Manage the employee relations functions, encompassing industrial relations, award interpretation, employment contracts, position descriptions, performance management, rewards management.
• Lead and mentor team members, offering guidance, support, and opportunities for professional growth.
• Supervise the ongoing implementation of the Management and Talent Performance Review System, recommend development strategies to improve the performance and potential of individual Talent.
• Manage the Rewards and recognition programs, ensuring that it is effectively promoted around the Hotel amongst team members and management as per the Accor guidelines.

We are seeking passionate and driven individual to take on the role of Food & Beverage Manager. 

As our Food & Beverage Manager, your responsibilities will include (but not limited to):

• Manage all team members in all aspects of the daily operation of the outlet, providing the necessary assistance where required;
• Ensures that approved service sequences and standards are established and maintained at all times;
• Trains, develops and monitors all team members to support succession planning;
• Oversees rosters, payroll budget, control costs to maximise profitability;
• Actions other duties as may be prescribed from time to time due to operational needs.

The role will include the following responsibilities (but not limited to): 

• Negotiation of corporate contracts and experience with MICE;
• Relationship building with key clients and developing new clients;
• Implement quality initiatives which add value to the business and maintain a position of leadership within the team; 
• Ensure the greatest possible exposure of the hotel and its facilities to all potential and existing markets; 
• Increase business from existing channels while creating new business development opportunities; 
• Aid in the preparation of proposals and tenders to support the needs of the business;
• Implement quality initiatives which add value to the business and maintain a position of leadership within the team and
• Understand sales strategy and implement account tactics to achieve these strategies.

Are you ready to join Australia’s newest service provider that puts both participants and staff first?

Be part of the Incluso Service journey, where we are aiming to become Australia’s leading service provider in accommodation, respite, and support services.

At Incluso Services we are focused on “Building the World that we Want” and as such, ensuring that people with a disability are well cared for and can access high quality community engagement services. Our mission is to help people with a disability and their families to be more independent and have greater choice and control over their quality of life.

We’re excited that we are looking to expand our team and we’re on the hunt for great Community Support Workers. Both casual and part-time positions are available.

The Role

We’re on the lookout for experienced, reliable, dedicated, compassionate and empathetic Community Support Workers who want to make a difference by supporting our participants in reaching their aspirations and leading fulfilling lives.

What you’ll be doing:

As a Community Support Worker at Incluso Services you will be working within the community to support the day-to-day needs of our participants such as providing personal care, meal preparation, domestic assistance, social support, transport, and personal development. You'll have the opportunity to forge strong connections with your participants, gaining insight into their needs, preferences, and goals. This understanding will enable you to provide tailored support, empowering them to accomplish what truly matters to them.

What you’ll bring:

• A passion for people and a genuine interest in responding to the needs of others.
• Strong communication abilities, both written and verbal, to effectively interact with individuals.
• Transferable skills in providing care with compassion, empathy, and resilience.
• Physical aptitude to perform various manual tasks with ease.

What we would like you to have:

• Authorised to work in Victoria.
• Valid Victorian Driver License
• An understanding of the NDIS, disability, and community services sector
• Certificate III Individual Support/Disability or studying towards the qualification will be highly regarded for these positions.
• Minimum 2-year industry experience
• Ability to actively navigate and adapt to change.
• Working with Children Check
• NDIS Worker Screening Check
• First Aid/CPR Certificate

What we offer:

• We care about your physical and mental wellbeing, which is why we offer wellbeing subsidies that provide discounts on gym, yoga, and Pilates memberships.
• We offer an Employee Assistance Program for support and because time out is so important.
• We offer a wealth of training and development opportunities to help you enhance your skills and achieve your career goals, including a diverse range of courses, certifications, and personalised coaching.
• We believe in working hard and playing hard, and foster team bonding through a variety of events that help you connect with your colleagues outside of work.
• We believe in your potential and offer a personalised career and learning plan tailored to your unique goals and aspirations, committed to supporting you in becoming the best version of yourself.
• Lastly, we offer our team members the day off on their birthday!

If you're viewing this ad and don’t quite tick off the whole criteria list BUT and you’re keen to take on a new challenge and you think you’d be a great fit at Incluso Services, we encourage you to take that leap and hit the "Apply" button.

Apply today and help us in building an organisation that celebrates all, where inclusion is second nature, and where everyone is heard. 

When you join Incluso Services, you know you are joining an organisation that is driven by our values and innovation. We are proud to be an equal opportunity employer and are committed to building a diverse and inclusive workplace where we embrace our individual talents, and our differences. We encourage applications from people of all ages, disabilities, LGBTQI, Indigenous people and people from culturally diverse backgrounds.