Reporting to the Director of Hotel Operations, you will be working alongside an experienced team, managing kitchen operations for our various dining outlets, Conference & Events, Executive Lounge, and In-Room Dining.

Duties and Responsibilities include (but not limited to):

• Ensure smooth and successful running of Kitchen and Stewarding team
• Hands on day-to-day management of food service operations for the outlets, room service, Executive Lounge and banqueting
• Work in conjunction with Front of House service teams to ensure high quality product and exceptional service to guests
• Ensure food standards, preparation, presentation and cooking techniques are established and monitored to meet set guidelines and requirements
• Drive for sustainable practices and lead the hotel food waste program
• Ensure food cost and expenses are managed
• Drive innovation in hotel menu creation   
• Ongoing support and training with focus to upskill and develop our internal talent within the Kitchen department
• Ensure the highest standard of hygiene is practiced and maintained to meet Health & Safety regulations and HACCP food preparation guidelines

Key responsibilities:

• Lead the development and implementation of the communications strategy for a major transformation project across the portfolio
• Develop and implement communication strategies that enhance internal and external stakeholder engagement
• Create and deliver compelling content across various channels and mediums including staff intranet, internal emails, newsletters, Town Halls, presentations, briefings, scripts, FAQs, training materials, SMS, social media, surveys and videos
• Build and maintain strong relationships with a wide variety of stakeholders to collaborate on and identify communications opportunities
• Stay informed of industry news and developments
• Regularly analyse data and report on the success of communications initiatives, identifying opportunities for continuous improvement

• 12-Month Fixed Term Contract

Are you ready to help shape the future of insurance? Join us at TAL as a Claims Policy & Communications Consultant, where you’ll play a key role in supporting the transformation of our claims process through best-in-class collateral that ensures compliance with regulatory requirements.

In this dynamic 12-month project role, you’ll be responsible for driving the delivery of claims correspondence into our cutting-edge digital platform.

What you’ll be doing:

• Leading the transformation of claims correspondence delivery in partnership with Continuous Delivery and Claims Effectiveness teams.
• Managing and maintaining our letter and form catalogues, ensuring key regulatory compliance, including the Life Insurance Code of Practice.
• Building strong relationships with stakeholders to ensure we deliver exceptional service and outcomes for our customers.
• Administering change briefing sessions to keep key players informed and engaged throughout the project.
• Staying up to date with industry trends to anticipate business impacts and maintain excellence in claims collateral management.

This role is your opportunity to contribute to meaningful change and help protect the lives of millions of Australians through innovative, customer-focused solutions.

• Manage complex calendars, including scheduling meetings, appointments, and travel arrangements for multiple executives 
• Coordinate and prioritise incoming requests and messages, ensuring timely responses and follow-up actions 
• Prepare and edit correspondence, presentations, and other documents on behalf of senior executives 
• Act as a liaison between senior executives and internal/external stakeholders, including clients, partners, and vendors 
• Attend meetings, take detailed notes, and distribute meeting minutes as needed 
• Conduct research and gather information to support decision-making processes 
• Assist with special projects and initiatives as assigned, collaborating with cross-functional teams as necessary 
• Plan and organise team events, such as all hands off-site meetings, retreats, and team-building activities, to promote collaboration and morale 
• Coordinate team-based reward and recognition programs to acknowledge and celebrate the achievements and contributions of team members 
• Maintain confidentiality of sensitive information and exercise discretion in handling executive matters 
• Anticipate and proactively address potential issues or conflicts, demonstrating problem-solving skills and sound judgment 
• Provide support to other members of the administrative team as needed 

The Role
We are seeking a proactive and detail-oriented Meetings & Events Executive to support our Meetings & Events Manager in delivering exceptional experiences. Reporting to the Meetings & Events Manager, you will play a key role in managing the end-to-end process for events, including weddings and social gatherings. From compiling event orders to onsite coordination and post-event follow-up, you’ll ensure every detail is meticulously managed to create memorable events.

Key Responsibilities

• Event Coordination: Assist the Meetings & Events Manager in preparing and following up on meetings and event proposals, ensuring all details such as venue, function, menu, and accommodation are covered.
• Quotation Assistance: Work with the Meetings & Events Manager to develop comprehensive quotations for meetings, including venue and function costs, and liaise with clients throughout the process.
• Event Management: Oversee the complete organisation of events from confirmation to post-event follow-up, ensuring high levels of client satisfaction.
• Onsite Management: Co-ordinate and host on-site familiarisation tours and site inspections for potential clients, including follow-up communication.
• Meetings Participation: Actively participate in weekly Meetings & Events Order meetings and sales meetings, while respecting confidentiality.
• Loyalty Programs: Maximise the use of Accor’s loyalty programs, including Accor Live Limitless and ALL Meeting Planner, to drive business performance.
• Event Setup & Support: Provide hands-on assistance with setting up, servicing, and packing down events to ensure smooth operations.
• Liaison with Departments: Coordinate with hotel departments, such as Food & Beverage and Maintenance, to ensure all preparations are completed and guest needs are prioritised.
• Weddings & Social Events: Support the planning and execution of weddings and social events in collaboration with the Meetings & Events Manager.
• Teamwork & Flexibility: Be flexible with your working hours to meet business needs and provide assistance wherever required, ensuring the success of every event.
• Additional Duties: Assist in managing food and beverage services within conferencing and outside catering areas as needed. Fulfill any other reasonable requests from the Manager or Hotel Management.