As Sofitel's Guest Experience Agent you will answer calls for arriving guests and in-house guests using efficient and professional communication, providing superior customer service and guest engagement through friendly and professional interactions that exceed the guests’ expectations. An essential part of this role will be to follow the Sofitel Brand Standards in every interaction with guests, maintaining total customer satisfaction and creating cousu main moments.

What you'll be doing:

• Be a customer journey expert and facilitator
• Answer calls within 3 rings using specified greeting for the hotel following Sofitel brand standard guidelines
• Positively respond to all calls and assist with guest’s enquiries, directing to the appropriate department
• Promote and upsell in all guest interactions following brand guidelines
• Accurately document guest messages and internal communication
• Complete general day to day duties of the communications team.

We are looking for a talented Digital Marketing Executive. You will play a crucial role in implementing and managing our digital marketing strategies, optimizing our online presence, and driving brand awareness and engagement.

• Create custom triggers within Google Tag Manager to capture specific user interactions, events, and data points that are essential to our tracking requirements.
• Optimize the data layer and events to improve data quality and efficiency.
• Lead the migration of client-side tags to server-side in Google Tag Manager for improved performance and security.
• Modify the JavaScript and HTML code to enhance the existing feature tracking
• Knowledge of digital marketing tools and platforms, including Google Analytics, Google AdWords, social media management tools, and email marketing software
• Investigate and resolve QA discrepancy issues arising from new tag implementations
• Understanding of SEO principles and best practices
• Experience in managing and optimizing digital advertising campaigns
• Strong communication and writing skills
• Ability to analyze data and provide actionable insights
• Proactive and self-motivated with the ability to work independently and as part of a team
• Passion for technology and the digital marketing field

About Us

Zone IT Solutions is Australia based Recruitment Company. We specialize in Digital, ERP and larger IT Services. We offer flexible, efficient and collaborative solutions to any organization that requires IT, experts. Our agile, agnostic and flexible solutions will help you source the IT Expertise you need. Our delivery Offices are in Melbourne, Sydney and India. If you are looking for new opportunities your profile at [email protected] or contact us at 0434189909

Also follow our LinkedIn page for new job opportunities and more.

Zone IT Solutions is an equal opportunity employer and our recruitment process focuses on essential skills and abilities. We welcome applicants from a diverse range of backgrounds, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse (CALD) backgrounds and people with disabilities.

Orgvue is an organizational design and planning platform that empowers your business to transform its workforce by understanding the work people do and the skills they have. Our platform connects strategy to structure, providing clarity of vision, so you can build a more adaptable, better performing organization that thrives in a constantly changing world of work.

The world’s largest and best-known enterprises and consulting firms use Orgvue to visualize and model current and future states of the organization and make faster, more informed decisions. The company is headquartered in London, with offices in Philadelphia, The Hague, Toronto, and Sydney.

We are seeking a high-energy, motivated sales professional with strong professional networks and thought leadership skills to develop the APAC territory to be based in Sydney.

Role

The position offers a unique opportunity to develop relationships with key contacts in firms (CHROs, CFOs, COOs), identify opportunities, negotiate and close new business and work with the delivery teams to deploy our award-winning organization modelling platform, Orgvue.

The individual will target firms in the APAC region with a primary focus on Australia with a view to them utilizing the Orgvue platform to a) aid in their transformation and acquisition/divestiture processes; and/or b) visualize, re-model and manage the workforce across all their business units. The individual will be working with a highly collaborative and dynamic team of professionals.

Responsibilities

• Research key accounts to assess business opportunities.
• Create and manage telephone, email and social media prospecting campaigns for new business.
• Meet agreed monthly/quarterly/annual performance objectives in both sales activity (meetings/demos) and quota achievement.
• Use thought leadership (e.g. disruptive trends in their chosen vertical) to establish advisory relationships with influencers and decision-makers in target accounts.
• Lead solution discovery to understand client requirements, objectives and priorities.
• Present the Orgvue platform using Challenger techniques, including team and/or consultative presentations and efforts.
• Work with senior management and corporate counsel, negotiate contracts and provide all follow-up to deliver signed contracts.
• Maintain strong sales pipeline and forecast to increase visibility of short and long-term prospects through our CRM.
• Work with existing clients to further develop their communities and provide new introductions.

• Bachelor’s degree or equivalent experience required
• 3+ years of quota bearing experience in enterprise software sales with an established network of professional contacts
• Consistently exceeded quarterly and annual quotas
• Understands and demonstrates aptitude in managing and leveraging relationships to secure business and executive alignment at accounts
• Extensive latitude for independent judgment and the ability to travel and work without supervision on complex projects
• Demonstrable knowledge of FSI, Healthcare, Energy, FMCG, TMT or Retail verticals
• Excellent verbal and written (including presentations) communication skills, including the ability to speak publicly to groups.

• Hybrid Working in Sydney

• Wellbeing: Sanctus Coaching, Headspace mindfulness app, Virtual fitness sessions, Wellbeing webinars, Annual Wellbeing day
• Summer Fridays
• 25 days paid vacation (plus 1 extra day for every year of employment up to a maximum of 30 days)
• Highly competitive commission structure

Here at Orgvue we promote individualism and a diverse workforce to build on our future success