What you’ll do

• Develop and maintain in depth understanding of the Commercial segment’s processes, systems, technologies, data, customers, consumers, partners.

• Act as the primary local security contact / advisor for key stakeholders within the Commercial segment.

• Advise Security Leadership in decision making for and affecting the Commercial segment.

• Analyse and manage security compliance requirements based on industry standards, national and international regulatory framework and internal policy framework.

• Proactively identify non-conformities and areas of potential improvement and facilitate development of pragmatic solutions to address issues, utilizing the security assessments and observations processes.

• Engage with clients and customers as needed to assist the business to achieve its objectives with pre and post sales activities (e.g. explain our security program, support external audits, support bids/RFP process, assist in customer communication of security incident, etc).

• Participate in BU related conferences, client facing engagement, industry forums to represent the Security program.

• Provide regular and timely reporting on the status of information security across the Commercial segment.

What experience you need 

• 5+ years experience within the security industry.

• Bachelor’s degree or an equivalent combination of education and experience required.

• Strong communication and presentation skills demonstrated by your experience in presenting and communicating at all levels within the organization and senior management. An ability to translate complex technical security concepts into business-friendly communications, especially covering cloud usage.

• Ability to independently influence others in order to achieve objectives.

• Ability to work collaboratively within a team as well as independently and autonomously, and engage stakeholders as required, to own and carry on end-to-end projects and initiatives.

• Strong ability to build and maintain trusting relationships with internal and external customers and

• always demonstrate good judgment, integrity and actively collaborates and commits to the success of others.

• Knowledge and experience of Information Security Risk and Security governance.

• A solid understanding of security best practices and international standards such as ISO2700 and PCI DSS and NIST.

• Demonstrable experience of driving operational implementation of policies and processes.  

  What could set you apart

• Previous experience as a Business Information Security Officer (BISO).

• Experience working in a matrix environment with globally diverse team members.

• Experience with Google Cloud (GCP).

• Previous experience working with external clients.

• Experience participating in IT Security audits, working with auditors..

• Experience obtaining or maintaining compliance certifications such as SOC2, PCI, ISO 27001.

• Understanding of cyber risks in the banking/ financial services sector.

• CISM, CISSP or related certification is a strong plus.

Primary Location:

Function:

Schedule:

As our Head of Facility Management, you’ll be responsible and accountable for the safety, uptime, efficiency, and overall technical operation of NEXTDC’s critical infrastructure and data centre sites and their local Facility Management teams. You’ll also oversee third parties that provide technical support, maintenance to the national FM team, in order to assure planned outcomes, deliver rapid incident recovery, mitigate & close out problems. 

You will provide technical and operational oversight, in conjunction with our Global Operations Centre, in order to ensure that risks are identified and mitigated, that processes are executed repeatedly  while being the face of Facility Management to our customers. Open communication is paramount here at NEXTDC, and is a key enabler of continuous improvement. You’ll successfully work with leaders across the company, in concert, to support the Customer Experience outcomes that NEXTDC’s products and services promise partner with internal teams, customers, and other stakeholders.

What you’ll do:

• Responsible for overseeing the maintenance, operation, resolution, and presentation of our data centre facilities and their critical systems in order to provide SLA compliant outcomes to customers, product support and issue resolution
• Lead the NEXTDC Facility Management team, a group of on-the-ground (local) technically skilled operational professionals who take responsibly and accountability for the successful operation of each of and all of our data centres
• Collaborate with customers and NEXTDC leaders to ensure that the service provided to our customers is consistent across all NEXTDC sites and meets or exceeds commitments and expectations
• Drive compliance in execution by all stakeholders in regard to policies, processes and outcomes that are critical to NEXTDC’s successful operation
• Negotiation (in collaboration with other relevant stakeholders), operation, and management of Maintenance & Support Contracts and the like, in order to cost effectively deliver the optimal balance of national capabilities in the context of local needs
• Recruit, lead, manage and develop local Facility Managers, Services Managers and Data Centre Technicians to be highly engaged and successful in their roles
• Drive a culture of creating and maintaining of good working relationships with customers, vendors, suppliers, contractors and internal stakeholders.

We're happy for this position to be based in either Sydney or Melbourne.

What will you be doing?

• Ensure vendor information is up to date in A/R module.
• Ensure invoices processed in the A/R ledger are coded with appropriate supplier and general ledger account codes.
• Reconcile suppliers’ statement of account and follow-up for any missing  invoices.
• Regularly monitor the A/R ageing report and follow up on any credit notes/missing invoices.

As a Talent Acquisition and Talent Management Partner, you will be responsible for sourcing, attracting, and selecting top-tier candidates while also contributing to the development and implementation of talent management strategies. You will play a pivotal role in shaping our organisation's workforce by identifying, acquiring, and nurturing talent across all stages of the employee lifecycle.

Responsibilities:

Partnering with Hiring Managers:

• • Collaborate with hiring managers to define job requirements and understand team dynamics.
  • Establish a strong working relationship to align recruitment strategies with business objectives.
  • Provide guidance on effective recruitment practices, market insights, and candidate availability.
  • Manage the internal Talent Review process engaging senior managers and ensuring all identified talents have relevant development plans in place.

Sourcing and Attraction:

• • Utilize various sourcing methods (job boards, social media, networking, etc.) to identify potential candidates.
  • Liaise with Schreder Group Talent team when a Global role becomes available.
  • Craft compelling job descriptions and advertisements to attract suitable candidates.
  • Proactively build and maintain a pipeline of qualified candidates for current and future openings.
  • Manage & negotiate blue collar recruitment agency contracts (current & making introductions to new agencies)

Screening and Selection:

• • Review resumes and applications to shortlist qualified candidates.
  • Conduct initial phone or video interviews to assess candidates' skills, experience, and cultural fit.
  • Coordinate and schedule interviews with hiring teams and manage candidate feedback. 

Interviewing and Assessment:

• • Conduct in-depth interviews to assess candidates' technical skills, behavioral competencies, and motivation.
  • Administer relevant assessments and tests to evaluate candidates' qualifications.
  • Provide detailed assessments and recommendations to hiring managers for final selection.

Candidate Experience:

• • Ensure a positive and engaging candidate experience throughout the recruitment process.
  • Keep candidates informed about their status and next steps, providing timely feedback.
  • Address candidate inquiries and concerns, representing the company's values and culture. 

Offer Negotiation and Onboarding:

• • Collaborate with HR and hiring managers to extend job offers to selected candidates.
  • Assist in negotiating compensation packages and other employment terms.
  • Facilitate the transition from candidate to new employee, ensuring a smooth onboarding process. 

Recruitment Metrics and Reporting:

• • Maintain accurate and up-to-date records of candidate interactions in the applicant tracking system.
  • Provide regular reports and insights on recruitment metrics, including time-to-fill, source effectiveness, and candidate demographics.
  • Identify trends and improvement opportunities

Market Research and Talent Mapping:

• • Stay updated on industry trends, recruitment best practices, and competitive intelligence.
  • Provide up-to-date salary competitive data for annual salary review
  • Conduct talent mapping to identify potential candidates and gather insights about the talent landscape.

Employer Branding:

• • Partner with the Marketing team and participate in employer branding activities to promote the organisation as an employer of choice.
  • Ensure a consistent and positive employer brand image across various channels.

Learning and Development:

• Identify training needs and collaborate with L&D teams to design and deliver relevant training programs.
• Support the creation of career development plans for employees, helping them achieve their professional growth goals.
• Partner with HRBP to ensure all white collar employees have relevant development objectives defined in annual KPI setting process

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

About Us 

Through local expertise and global scale, we at Global Payments Oceania deliver market-leading technology solutions through five regional sub-brands — Eway, Ezidebit, Sentral, Pigeonhole Software and Storman.

Collectively, these brands are anchored by Global Payments, a world leader in payments and software solutions and a Fortune 500® brand with a worldwide footprint to accelerate our customers' full potential.   

Sentral, is a proven web-based software solution that seamlessly manages school administration, student data and parent engagement. Our tailor-made solutions help administration staff, teachers and school leaders save valuable time to focus on improving school and student outcomes. Sentral is the trusted solution of choice in over 3,000 schools across Australia. 

About the role

As a Desktop Support Officer, you will be responsible for providing technical support and assistance to our internal users and resolving incoming queries and issues. You will be critical in managing any service requests related to computer systems, software or hardware.

Other key areas of responsibility will include:

• Provide technical assistance and support for incoming queries and issues related to computer systems, software and hardware;
• Manage and respond to service requests and incidents via the Service Desk tool either, in person, or over the phone. This may include but not limited too:
  • User onboarding and offboarding
  • Technical support
  • IT procurement
  • System and network builds and implementations
• Maintain daily performance of computer systems;
• Assist users through the problem-solving process;
• Install, modify, and repair computer hardware and software.

Please note this a 3-4 month contract.

About You

You will thrive working in a fast paced, dynamic environment. With a proven track record of success in a similar varied position, you will have excellent stakeholder engagement skills, be passionate about problem solving and the user experience, and be able to work autonomously.

You will also have:

• At least 3 years’ commercial IT experience;
• Knowledge of IT Workflow tools, including FreshService;
• Exposure to virtualization platforms;
• Knowledge of Windows 10 Desktop Troubleshooting and basic Mac;
• Knowledge/experience with G Suite Software, Active Directory;
• Experience with updating and managing technical documentation;
• Hardware knowledge;
• Basic understanding of TCP/IP networking;
• Microsoft products Knowledge (Office and Windows Server 2012 R2+);
• Strong attention to detail skills with a proven ability to develop high quality solutions to identified problems.

Please note, applicants must also have:

• Working rights in Australia
• Ability to obtain a Working with Children Check
• Ability to obtain an Australian Federal Police Check

Our benefits

We want you to be you! At Global Payments we are committed to an inclusive workplace where you can be your true self, feel supported and nurtured. 

Your health and wellbeing matter to us and we want you to take care of yourself, take advantage of the vast array of wellbeing resources we offer, use your breaks and your leave including Birthday Leave. 

We provide a first class employee assistance program that offers you and your immediate family members complimentary counselling on life challenges such as financial hardship and domestic matters, plus coaching support for people leaders on wellbeing matters.

We offer 12 weeks paid parental leave for either parent as well as two weeks paid secondary carer’s leave.

Celebrating together is a big part of our culture and we regularly gather for Extravaganza and Team Appreciation Days, plus fun activities brought to you by our social committees. 

We like to shout at each other, not literally but via Reward and Recognition Programs such as Shout Outs – recognising our people that go above and beyond and make a difference to our customers.

We also pride ourselves on giving back to the communities in which we operate, so we provide two Days of Service each year to volunteer in a cause that matters most to them.

Other benefits available include salary sacrifice, study leave and an Employee Stock Purchase Plan.

Ready to apply?

If this role sounds right for you we invite you to Apply by using the APPLY button.   Please note you will be redirected to a Global Payments careers page to submit your application.

For further information please email kristy.ward@globalpay.com

We respectfully ask that no recruitment agencies contact us regarding this position.

Global Payments Inc. is an equal opportunity employer.

Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.

Excel is looking for passionate people who are just as excited about exceptional services as we are, for a long-term stable opportunity.

The focus of this role is to deliver industry leading concierge services to residents of high-end Sydney based apartment complexes. Our concierge act as the face of the building and provide a professional welcome to residents and exceptional service experiences that bonds Excel to the clients and their guests.

What You Will Be Doing:

• Providing all residents and guests with a 5-star service, ensuring exceptional front desk services.
• Assisting the Building Manager with issues related to By Laws, resident car park, reporting, keys auditing.
• Monitoring relevant movements of visitors, service providers and goods throughout the building and immediate surrounds.
• Database maintenance, receiving and answering emails, telephone, and security intercom enquiries.
• Securing resident keys, security devices, parcels, and dry cleaning.
• Internal and External Patrolling.
• Completing Incident Reports when necessary and responding to emergencies.
• Ensuring entry and lifts are tidy and presentable.

Working hours: Monday to Friday from 7am to 3pm.

As a Principal Consultant, you will support, and in some cases lead, consulting commission, taking responsibility for client engagement and team leadership for both our clients and team, including: 

• Support team leadership in NSW advisory, providing technical knowledge and support to our multi-disciplinary team.
• To act as day-to-day management consultant, ensuring that client objectives are met and that projects are delivered to time and cost targets and the appropriate quality standards. 
• Producing clear, concise, and persuasive client-facing reports or deliverables in various formats that deliver to client expectations and demonstrate value.  
• In addition to these primary activities, you will be charged with the following activities: 
  • Provide complementary services to Turner & Townsends propositions such as project management, cost management, contract services and program management. 
  • Proven ability to lead complex organizational transformations, leveraging strategic vision, change management and stakeholder engagements to drive successful outcomes.
  • Deploying a variety of techniques to deliver improvements to client operations that include, but are not limited to, process re-engineering, visual analytics, organizational change, stakeholder management implementation and beyond. 
  • The development of key client data insight and visualization reports used to drive enhanced performance and management.
  • The development of program/ portfolio management systems used to improve delivery reporting and assure our clients investments are effectively and efficiently controlled.
  • To support the development of consulting and advisory sales opportunities with new or existing clients and convert successfully through high quality bid writing and propositions.

Job Title

Job Description Summary

Job Description

Calling all non-experienced customer service superstars!

About the role 

Are you capable of laughing at your own jokes (even when no one else does)? Perfect! We are looking for a motivated and enthusiastic Customer Experience superstar! The ideal candidate will be passionate about helping customers and providing excellent customer service. This is an entry-level position, and we welcome applicants looking to kick-start their career in a role that will allow them to grow within the team.

With flexible working arrangements and a minimum of one day a week in the office, this role would suit your wide range of previous experience or someone with none who is entering the workforce or looking for a career change.

What You’ll Be Doing

Answer customer inquiries with enthusiasm and zest and resolve issues creatively, because why be ordinary when you can be extraordinary? For people that need more details than just witty humour see your day to day below:

• Management of client enquires via phone and email

• Ensures that a world class customer service experience is delivered 

• Data entry/extraction

• Raising Workorders/Purchase orders within management system

• Coordination with contractors and client teams

About You

• Zero years of experience required – we believe talent and personality are more important!

• An undying passion for creating memorable experiences for customers.

• Intermediate skills in Microsoft Office programs (Word and Excel essential) 

• High level of attention to detail

• Reliable and a great work ethic 

Why join Cushman & Wakefield?

• Endless supply of laughter and good vibes.

• A supportive team that values your uniqueness.

• Opportunities for growth and advancement because everyone starts somewhere!

• A truly diverse and inclusive workplace

Why join Cushman & Wakefield?

As one of the leading global real estate services firms transforming the way people work, shop and live working at Cushman & Wakefield means you will benefit from;

• Being part of a growing global company;
• Career development and a promote from within culture;
• An organisation committed to Diversity and Inclusion

We're committed to providing work-life balance for our people in an inclusive, rewarding environment.

We achieve this by providing a flexible and agile work environment by focusing on technology and autonomy to help our people achieve their career ambitions. We focus on career progression and foster a promotion from within culture, leveraging global opportunities to ensure we retain our top talent. We encourage continuous learning and development opportunities to develop personal, professional and technical capabilities, and we reward with a comprehensive employee benefits program.

We’re looking for an AML/CTF Compliance Officer - Australia / New Zealand to strengthen our compliance team. Based in Sydney, you will work with a growing team of multidisciplinary specialists (Product, Bank Product, Verification, Financial Crime teams) to help build world class products in Australia and New Zealand. You’ll also manage and strengthen the teams’ relationships with regulators by being AUSTRAC and the New Zealand DIA’s first point of contact, keeping everybody informed and protecting our most valuable asset - our customers.

Your mission:

• Compliance with Australia and New Zealand Financial Crime obligations and the effectiveness of the AML/CTF Compliance Programs for Australia and New Zealand, including assurance activities.
• Oversee the FCC assurance tooling and reporting to the Head of Compliance Pacific Lead, ANZ leadership team, Group team and local and Group boards regarding Pacific's compliance with fincrime obligations.
• Oversee the maintenance of local policies, procedures and controls, whilst maintaining compliance with local laws and regulations.
• Collaborate with our regulatory compliance counterparts on horizon scanning.
• Ensure emerging typologies/threats and external process changes are effectively implemented and communicated to the relevant teams and stakeholders.
• Lead engagement with 1LOD FCC & KYC Operations colleagues to ensure oversight of key processes, SLA’s, QA, emerging risks, resource challenges, program changes, incidents and mitigation plans
• Manage financial crime escalations and requests submitted from 1LOD, Product and Partnership teams
• Provide guidance and challenge to 1LOD teams on the development of financial crime controls and new products or features to ensure they are effective and are compliant with local laws and regulations
• Work closely with internal stakeholders to collaborate and contribute to quarterly and annual objectives
• Engage with our regulators, bank partners and law enforcement to demonstrate, and defend, Wise’s FCC Program
• Lead various compliance related projects and tasks as required.

This role will give you the opportunity to:

• Develop an in-depth knowledge of Wise’s business and get to know many teams across the company as you liaise with them to help them understand the regulatory framework and bring together the information that our regulators need.
• Help keep compliance right at the heart of our product developments and new initiatives by horizon-scanning for new regulatory developments and sharing these with the teams.

What you get to do in this role:

Lead, organize, and manage business operations for the global Sales function, including handling executive-level special projects and working collaboratively and cross-functionally with other global functions and business teams. The global Sales function interacts with virtually every aspect of the company, with some members embedded within other teams. This is a highly matrixed organization operating in a dynamic, high-growth global business environment.  

• Lead and drive operational aspects of the function, including global budget management, operational dashboards, monitoring and measurement of communications activities.
• Work directly with global sales leadership teams to drive special projects, organizational development, and strategy. Track KPIs and work with leadership team to ensure successful outcomes.
• Work closely with the broader sales leadership team and other company executives to ensure alignment of strategies, objective and activities; manage special projects and events as needed.
• Ensure best practice implementation and operational excellence across entire function.
• Drive consistent communications of priorities, activities, and results to team and relevant company stakeholders. Support presentation and reporting needs for the Sales function.  
• Collaborate with the leadership team to develop the annual objectives and coordinate organization-wide goals. Report quarterly accomplishments.
• Help support and lead purpose and culture of team and company.

An exciting opportunity has arisen for an experienced Senior Property Manager to join our growing brand and step into a unique opportunity as the Associate Director of our Sydney CBD Real Estate Management team This position offers a unique chance to mix your proven Property Management expertise with the opportunity to develop and hone the fundamental people, leadership and management skills required to run a high performing CBD based Property Management team across a variety of diverse property portfolios.

Your primary responsibilities will include:

• Ensuring the continued performance and management of our existing Sydney CBD portfolios, whilst also building strong, enduring relationships with our teams and clients to deliver strong results across key 2024 business objectives.
• Strategically positioning and safeguarding the investment performance of your properties, ensuring profitability through attentive and professional management.
• Work with our State Director to develop your skills and manage your team of Property Management Professionals to new heights. Support your team by promoting our brand's standard of excellence and ensuring the proactive identification of new opportunities for expansion and growth.
• Conducting inspections to ensure the presentation and maintenance of your portfolio, and facilitating meetings with key private and institutional clients.
• Promoting our people-first ethos and leveraging our systems to manage workloads and proactively address issues, championing our brand.
• Implementing and upholding organised lease administration, financial management procedures, and comprehensive reporting, including monitoring of all statutory charges and advising owners on potential appeals against valuations when necessary.
• Executing preventative maintenance services, including cleaning, security, repairs, maintenance, painting, air-conditioning, fire protection, lifts, and emergency contracts. In conjunction with the Facilities Manager, regularly review costs against contractor performance to ensure value for money.

What you get to do in this role:

• Work closely with engineering and product management to plan, create, and maintain user-focused technical documentation for multiple product features or applications, in alignment with an established content strategy
• Provide input to help shape future content strategy for the product or business unit you help to support
• Contribute to the continued evolution of ServiceNow’s content development processes, DITA-based information model, and writing style and standards
• Develop a strong understanding of the ServiceNow product ecosystem and expert knowledge of the specific product area and user base you support