Excel is looking for passionate people who are just as excited about exceptional services as we are, for a long-term stable opportunity.

The focus of this role is to deliver industry leading concierge services to residents of high-end Sydney based apartment complexes. Our concierge act as the face of the building and provide a professional welcome to residents and exceptional service experiences that bonds Excel to the clients and their guests.

What You Will Be Doing:

• Providing all residents and guests with a 5-star service, ensuring exceptional front desk services.
• Assisting the Building Manager and Head Concierge with issues related to By Laws, resident car park, reporting, keys auditing.
• Monitoring relevant movements of visitors, service providers and goods throughout the building and immediate surrounds.
• Database maintenance, receiving and answering emails, telephone, and security intercom enquiries.
• Distributing and securing all resident keys, security devices and parcels or dry cleaning.
• Internal and External Patrolling.
• Completing Incident Reports when necessary and responding to emergencies.
• Ensuring entry and lifts are tidy and presentable.

Shifts Available:

• Saturday and Sunday from 11pm to 7am

Excel is looking for passionate people who are just as excited about exceptional services as we are, for a long-term stable opportunity.

The focus of this role is to deliver industry leading concierge services to residents of high-end Sydney based apartment complexes. Our concierge act as the face of the building and provide a professional welcome to residents and exceptional service experiences that bonds Excel to the clients and their guests.

What You Will Be Doing:

• Providing all residents and guests with a 5-star service, ensuring exceptional front desk services.
• Assisting the Building Manager and Head Concierge with issues related to By Laws, resident car park, reporting, keys auditing.
• Monitoring relevant movements of visitors, service providers and goods throughout the building and immediate surrounds.
• Database maintenance, receiving and answering emails, telephone, and security intercom enquiries.
• Distributing and securing all resident keys, security devices and parcels or dry cleaning.
• Internal and External Patrolling.
• Completing Incident Reports when necessary and responding to emergencies.
• Ensuring entry and lifts are tidy and presentable.

Shifts Available:

• Saturday and Sunday from 11pm to 7am + additional shifts on weekdays when available.

Who are we?

So you might ask, who’s CreditorWatch? Well, we are a leading Australian data and technology company that provides businesses with access to unique data and innovative products. By using our platform, our customers can confidently manage their commercial relationships, improve productivity and reduce financial risk.

As a commercial credit reporting bureau, we offer a complete suite of credit reporting products and data insights covering the entire customer lifecycle, from customer onboarding and credit decision automation to credit risk management and automated collections.

We were established in 2010 and most recently were named as one of AFR’s Top 10 Best Places to Work as well as certified by Great Place to Work consecutively across 2022 and 2023.

We saw significant growth in 2023 and that’s not about to change. We are experiencing massive growth this year, scaling at pace, making this the perfect time to join CreditorWatch.

Our Purpose

Empower Australian businesses to trade confidently with their customers.

Our Mission

We aim to be number one in our industry by delivering unique data insights and innovative products.

Your Role & Team

Are you a hunter? Do you enjoy prospecting and closing on deals? Then this is the role for you.

This is a pure B2B Business Development role, that is responsible for the entire 360 sales cycle from initial prospecting and hunting through to closing out new opportunities across our Corporate Segment – this accounts for businesses across any industry vertical with an annual turnover ranging between $25M-$250M.

You will be responsible for building out your patch and prospect list, in turn taking prospects through a structured sales cycle which includes an initial cold outreach (phone, email, LinkedIn), booking in and facilitating meetings and demos (online/ face to face) and finally closing deals and onboarding new logos before introducing and handing over to the appropriate Account Manager.

As we are experiencing rapid growth, it makes this role a ‘Doers’ role. As a result, you’ll be required to roll up your sleeves to get the job done. And don’t worry, you’ll be rewarded for your hard efforts.

This role reports directly to the VIC Sales Manager and is a full-time opportunity offering hybrid working conditions out of our Melbourne CBD Office.

Some of your responsibilities include and are not limited to:

• Prospecting and acquiring new business via outbound phone calls
• Booking demos with prospects on a daily basis (Teams and face to face)
• Conducting tailored discovery in order to propose appropriate solutions
• Utilisation of Salesforce CRM to manage activity and accurately forecast
• Ability to work autonomously to a regular cadence of calls and meeting sales activity
• Achieving revenue targets evaluated on new monthly recurring revenue (MRR) sales
• Collaborating with key internal stakeholders to drive a high level of customer engagement and satisfaction
• Training newly onboarded customers to maximise utilisation, cross sell opportunities and reducing overall churn risk

Our ideal candidate

To be successful in this role, you’ll have a few years of sales experience under your belt, ideally within the B2B (and tech) space. You’ll have strong communication and problem-solving skills which will enable you to have the right conversations to then uncover the Customer’s needs and provide strong solutions. In short, you need to be resilient, ambitious and nurturing in your approach. Oh and if you’ve used Salesforce in the past, awesome – that will score you some extra points.

More than just work