Business Analyst Manager
Xceedance Australia Pty Ltd
Sydney, Australia
Hybrid (Sydney-based) - Full-Time - Manager
1,001-5,000 employees
Insurance
Skills
- Client liaison (product & technology)
- Stakeholder management
- Risk analysis, identification and resolution
- Business mapping
- Documentation (incl. BRD, FRD), planning and prioritisation
- Communication
- Insurance industry knowledge

Contact
For a confidential discussion about the role or if you require support completing your application, please contact Vishal Gupta - [email protected]

About the role:
The BA Manager role is a highly specialised position, central to the implementation of projects. The role has the responsibility for stakeholder management and requires collaboration and liaison with customers and business teams across all business units, technology and product teams for new and existing client projects.

In this role the individual will be required to provide support to business mapping, including interpretation and negotiation, facilitate sprint planning, scrum meetings, retrospective sessions, estimations and demos.

The individual should have strong managerial skills in organisation, planning and prioritisation, with the ability to identify key risks and dependencies and escalate these in a timely manner. The BA Manager will create and maintain Business Requirement Documents (BRD) and Functional Requirement Documents (FRD), Release notes and other project related docs.

What you’ll be responsible for:
Stakeholder Management, Business Analysis, Fit-Gap Analysis, Project & Resource Management, Functional Solutioning, Prioritisation and Estimation, Business Development and Technology Solution

Service Delivery:
- Accountable for identifying and gathering requirements, documentation, delivery plans and timeline handling
- Review and execution of test cases
- Provide walkthroughs and status updates to business teams to facilitate planning and prioritisation
- Provide support to business mapping of requirements to fit-gap into product Out-of-Box features – which includes interpretation and negotiation with both business and technology teams.

What you bring to the role/experience:
- Experience in insurance, leading and implementing medium to large size projects
- Experience managing external stakeholders and business teams/units
- Ability to identify requirements and ensure the outcome meets the business objective, with the ability to conduct regular reviews and identify risks and adjust planning and prioritisation accordingly to ensure a solution/resolution is achieved
- Professional and approachable team-player with the ability to develop high-trust relationships with colleagues, customers, prospects, and partners from diverse cultural backgrounds (across multiple different countries)
- Experience with the insurance industry, technology, third-party services such as Steadfast SCTP, Grappler, Guidewire.

What you can expect:
At Xceedance we care about our team members and cultivate an environment that offers and encourages learning opportunities to support their development throughout their career. We believe in our values and succeed with cooperation, ownership, and respect for each other.
- Competitive, market driven base salaries
- Ability to work from home or from a client office
- Generous PTO plans, including paid Family Leave for both parents
- A variety of voluntary benefits
- Statutory superannuation
- Statutory annual leave and leave entitlements
- Access to online training 24/7 at no cost
If you meet the above qualification and are ready to join a dynamic team, we look forward to hearing from you. We are an equal opportunity employer and welcome all qualified candidates to apply.

EEO Statement:
Xceedance provides equal employment opportunity to all individuals regardless of their race, colour, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristics protected by state, federal or local law. Discrimination of any type will not be tolerated.

About Us

At Titan Capital (TC Security 001 Pty Ltd), we're a non-bank lender providing competitive mortgage-backed loan products to the Australian market. Our focus is on helping customers with their lending needs by providing unparalleled service and thinking outside-of-the-box to find tailored solutions specific to their requirements. We are an energetic and innovative team, but serious about what we do.

About the Role

We are seeking a detail-oriented and highly organised Program or Project Administrator to support our growing operations and sales team. This role involves a wide range of administrative tasks including contract management, project coordination, and stakeholder communication, essential for the smooth execution of our services and projects.

Key Responsibilities

Develop, review, and manage variations to contracts, programs, projects, and services.
Address inquiries and resolve issues related to contracts, programs, projects, and services.
Manage documentation and paperwork associated with contracts and services.
Collaborate with Project Managers, Financial Analysts, and other professionals to achieve project goals.
Advise and implement decisions made by senior management.
Oversee contractor work, ensuring compliance with work orders and project specifications.
Prepare and review reports on the company’s activities, project outcomes, and loan book performance.
Collect and analyse data for project evaluation and decision-making support.
Facilitate office accommodation arrangements as needed.

Why Join Us?

Our people are our focus, and we do everything in our power to look after and nurture our team by providing opportunities for them to learn and grow in their career.

We value your contribution to our team and will:

Provide you with 1:1 training, learning programs and mentoring to help you succeed in your role
Keep your skills current with continuous professional development including industry updates and knowledge
Help build a strong foundation, as well as encouraging you to develop and apply your talents to outperform industry peers, accelerating your career progression

About You

As our newest team member we'd prefer:

As our newest team member we'd prefer:
Proven experience in program or project administration, preferably in the finance or mortgage lending sector.
Strong understanding of project management principles and contract administration.
Excellent communication, negotiation, and interpersonal skills.
Ability to manage multiple tasks and projects with attention to detail.
Knowledge of financial and loan management processes is highly desirable.

How To Apply

If you feel that you'd be a valuable addition to the team, please apply via this platform. Attach a brief cover letter along with your up-to-date resume outlining your suitability for the role.

We look forward to welcoming you!

The Opportunity
Worldline, Europe’s leading payments company, has recently brought its market-leading platform to the Australian market. This expansion has created an opportunity to build a truly global workforce, integrating Worldline Services Australia our Australian operations into a seamless international team.
Our advanced support specialists under Worldline Services Australia entity, a part of Worldline group needs to qualify all the production issues escalated by Regional Support regarding our Front to back payment solution and develop/propose way for mitigation when possible.

Annual Salary - $80,000 - $90,000 + super

Key Responsibilities:
• Provide advanced software support for payment solutions (Front to back) offered by WL.
• Troubleshoot software issues reported by WL our customers and partners through our Regional WSA Support, related to terminal payment software & platform: analyze communication traces, application logs, review source code/specifications and provide solutions in a timely manner.
• Ensure the quality of requests escalated (defect, enhancement, configuration…) with a deep analysis & conclusion to the appropriate stakeholders.
• Closely work with Operations to mitigate impact on production issues.
• Develop/update tools for troubleshooting or internal use.
• Where appropriate, review, create and distribute guidelines & best practices.
• Identify opportunities to improve service efficiencies.
• Provide ad-hoc training when necessary.

Behavior skills:
• Strong communication skills mandatory
• Candidate must be an effective communicator (both verbaland written)
• The role entails frequent communication with diverse stakeholders including 3rdparties, Operations, R&D, Project Managers, Customer Success Managers, teams in charge of provisioning, L1 regional support...
• Ability to translate technical information to a non-technical audience and vice versa
• Someone who exhibits self-motivation skills
• Ability to work collaboratively with other departments to resolve complex issues.
• Ability to manage priority conflicts and set appropriate expectations.
• Results driven
• Quick learner
• Analytical and logical
• Team player

Education Qualifications / Experience Requirements:
• Problem solving skills
• Experience in troubleshooting software issues
• Proficiency in C/C++, Python, shell scripts development
• Proficiency in Linux environments.
• Experience in Oracle or PostgreSQL.
• Experience in TCP/IP and SSL/TLS communications, understanding of TCP/IP and SSL/TLS
• Knowledge in payment solutions & cryptography would be ++

Perks & Benefits
At Worldline Services Australia you’ll get the chance to be a part of Worldline group which is at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that, you will also:
• Be part of a company guided by a strong purpose to do good and recognized as top 1% of the most sustainable companies in all sectors worldwide.
• Work with inspiring colleagues and be empowered to learn, grow and accelerate your career..
• 12 weeks of paid parental leave for primary carers
• Lifestyle leave
• Employee stock purchase plan
• Access to Employee Assistance Program (EAP) plus more

Shape the evolution
We are on an exciting journey towards the next frontiers of payments technology, and we look for big thinkers, people with passion, can-do attitude and a hunger to learn and grow. Here you’ll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. With an empowering culture, strong technology and extensive training opportunities, we help you accelerate your career - wherever you decide to go. Join our global team of 18,000 innovators and shape a tomorrow that is yours to own.

Learn more about life at Worldline at careers.worldline.com

Cert III Conversation and Ecosystem Management Traineeship Based in Innisfail  Full time 24-month traineeship Full time hours with RDO Who We Are : Community Solutions is a non-for-profit organisation operating as a commercial business, providing apprentices and trainees to a variety of different businesses throughout Queensland. We provide apprentices and trainees important career guidance and opportunity to earn while they learn. Dedicated Field Officers are assigned to apprentices and trainees to provide ongoing support to completing their chosen trade qualification. The Traineeship We are recruiting a motivated, reliable, confident, and keen trainee to join our host business that is with a large organisation based in Innisfail. You will be combining full-time work and have allocated time each week at work to complete your Certificate III in Conservation and Ecosystem Management. The successful candidate will be placed in a technical environment that includes: Implement an irrigation-related environmental protection program Survey pests Recover four-wheel drive vehicle Provide basic animal first aid Apply health, safety and risk controls when working on oiled shorelines Follow Aboriginal cultural protocols Operate mobile underwater vehicles Perform laboratory-based ecological techniques Assist with planned burning What will you bring to the role? The team will help you develop during the traineeship, but there are some minimum requirements and key traits we’re looking for: Good Communication and interpersonal skills. Basic knowledge of current technology and software applications. Be a self-starter with initiative who is willing to learn new processes and develop additional skills. Possess a high level of motivation in performing routine duties. No formal qualifications…

Click here to view more detail / apply for Conservation and Ecosystems Management Cassowary Coast Regional Council Innisfail

Personetics is an enterprise-software growth-phase Fintech start-up. We develop AI-powered solutions helping banks deliver highly intelligent and personalized banking experiences to their customers across all digital channels. We’re pioneering and establishing a whole new category of consumer banking based around data-driven personalization and customer engagement.
As part of our growth, we are looking for a talented and experienced, Australian-based ICT Business Analyst to join our dynamic Customer Success team across the Asia Pacific Region.

About the position:
In this position you will lead the implementation of Personetics’ analytical solutions at some of the largest banks in the world. You will play a crucial role in analyzing, designing, and implementing effective business and systems solutions. You’ll be required to interact with both technical expert and senior managers; analyze business requirements; analyze client available data and determine quality; validate technical decisions meet project objectives; bridge between client IT, business and Personetics internal teams. Postproduction you will be responsible for analysis of usage metrics and ensure overall success of the deployment.
This position requires a deep understanding of both business processes and technological systems to bridge the gap between business needs and IT capabilities.

Responsibilities:
• Collaborate with client’s stakeholders to understand and document their requirements.
• Drive plan, monitor and manage the solution implementation from the initiation to completion with minimal supervision.
• Translate needs into clear and comprehensive system requirements.
• Design and propose innovative and efficient ICT solutions that align with business objectives.
• Work closely with development teams to ensure proper implementation of system enhancements and changes.
• Implement data management practices to optimize data flow and integration within the organization's systems.
• Provide training and support to end-users, ensuring a smooth transition and understanding of newly implemented systems.
• Use You Tracks/JIRAs to manage the development cycles- create customer requests, coordinate with the development team to assign/update tasks.
• Predict and manage solution releases to meet the business requirements, achieving stakeholder objectives and ensuring satisfaction.
• Preliminary function testing – Support the clients to test the solution and analyze the defects.
• Participate in product demos and requirements process.

Requirements:

• At least two years of relevant experience including:
o Must have experience in a project leadership position.
o Must have experience with Business/Data analysis position.
o Must have technological experience and knowledge in Data Analytics.
• Relevant education: MBA graduate and/or Project Management certification; Bachelor in Computer Science or equivalent background in programming.
• Must have knowledge and experience with User Journey in Banking Applications
• Knowledge and experience implementing Banking products.
• Vast customer facing experience conducting workshops and coaching with banks.
• Preferred experience in a professional services position
• Fluency in English is a must.
• Secure online/mobile applications experience
• Strong analytical and problem-solving skills
• Strong interpersonal, communication, facilitation, and presentation skills
• Ability to work independently and with minimal supervision.
• Demonstrated ability to work in a small team setting.
• Technical knowledge (knows the lingo - can speak to technical experts)
• Financial industry experience (retail banking, credit card, prepaid) - an advantage.

Personetics is offering an attractive salary package and benefits, long-lasting career opportunities and a chance to join a global market leader in the exciting Fintech industry.

Job number #16609

Promena Projects is a Sydney based construction company undertaking a wide range of hospitality, retail, commercial and residential projects.
We are looking to strengthen our project teams with experienced and qualified project managers.
Candidates with a strong drive to move their career forward into senior project management are requested.
As a Project Manager, you will be responsible to following:
• Manage all aspects of assigned project, starting from initial project establishment through till handover and project maintenance
• Deliver projects in accordance to building specifications, standards and manage the specific contractual requirements
• Review plans and specifications, apply costs saving measures, determine and resolve potential construction problems etc.
• Coordinate and direct project team - site manager, contract admins, contractors, workers etc.
• Liaise with internal departments, suppliers, contractors, clients, designers as needed
• Deliver projects to a high quality, on time and within budget
• Ensure compliance and certification is achieved
• Ensure all project variations are properly price and claimed
• Attend project meetings with clients and consultants
• Ensure company’s equipment and assets are looked after
• Ensure client satisfaction is achieved
• Process and approve progress claims for payments and monthly cost reporting

Skills & Experience required:
• Minimum 5 years of experience in a similar role
• Well organised, strong work ethics, enthusiastic, motivated, honest, high level of integrity
• Excellent written and verbal communication
• Experience using MS Office, Procore and Hammertech preferred

Join our team of intelligent and collaborative Changemakers and make your mark on tomorrow! In this role, you’ll work with the Emergency Management team as a Team Leader to drive the future-ready initiatives and be responsible for how we delivery of our world-class emergency management training.Our Environment team is solving some of Australia’s biggest challenges. We are preserving and improving our built and natural environments, finding ways to use and re-use our resources, and building safe and future-ready infrastructure to support places where communities can thrive.What you’ll do:As a Team Leader in Emergency Management Projects, you'll lead, coach, and influence your team to deliver exceptional results. You will identify and pursue sales opportunities, maintain client relationships, and ensure the safety and well-being of your team. Your responsibilities will include:Complying with role specific SHEQ obligations.Fostering a strong safety culture within the team.Building and maintaining a culture of teamwork, innovation, and passion.Providing peer review, coaching, and mentoring for ongoing professional development.Implementing professional development plans for direct reports.Developing business development capabilities and contributing to market action plans.Preparing proposals and managing projects to meet budget and strategic goals.Ensuring staff are trained in WSP HSE and technical requirements.Managing client feedback and achieving monthly targets.About you:Advanced competence in assessing emergency preparedness risk and compliance.Bachelor's Degree or equivalent in Science, Applied Science, Environmental Engineering, Building Surveying, or Occupational Health and Safety (highly desirable).Industry experience in emergency management, disaster response, or emergency preparedness (highly desirable).Consulting environment experience (desirable).Working knowledge of managing risk on projects.Experience in writing winning proposals and leading pursuits.Experience in all…

Click here to view more detail / apply for Team Leader, Emergency Management Projects

Business Unit Sales Manager Apply now Vacancy no: 518220 Work type: Permanent - Full Time Location: Eastern Creek State: NSW Categories: Sales Key leadership role with an opportunity to make a real impact Role based in Western Sydney Competitive Salary Package & Benefits | Flexible work arrangements Cleanaway is Australia’s largest waste management organisation with over 7,500 employees working at over 400 sites. We have been operating in Australia for over 50 years, delivering solutions that offer extraordinary benefits not just for our customers, but for our communities and environment we live in. Cleanaway provides sustainable waste management solutions to a range of customers including councils, small businesses, large corporate entities and government agencies. About the role: Reporting to General Manager within our NSW / ACT Solids business unit, you will be responsible for developing and executing strategic sales plans, managing a high-performing sales team and fostering strong relationships with key clients and partners. You will be accountable for delivering top-line revenue growth through the management of People, Markets, Assets, and Financial (PMAF) in alignment with the Cleanaway Value Operating Model. Key responsibilities will include, but not be limited to: Lead, mentor, and motivate a sales team to drive performance and achieve profitable revenue, budgets, targets, and KPI’s. Manage the team’s opportunity pipeline as per the personal objectives set / regional sales plans/growth targets. Achieve all Business Unit sales team revenue targets, as per the budget, and drive net revenue growth. Proactively manage customer and prospect relationships to gain, retain, and grow Cleanaway’s revenue position…

Click here to view more detail / apply for Business Unit Sales Manager

The Client:
First Derivatives is a leading provider of products and consulting services to some of the world’s largest finance, technology and energy institutions. The Company holds a niche market position in terms of domain knowledge of capital market asset classes (equities, fixed income, foreign exchange, commodities, etc), as well as expertise in leading financial services systems (such as Calypso, Murex, Opics, Summit, Principia, Opus, Wall Street, kdb+, etc).

They now seek an experienced Business Analyst to join the team in Sydney. The Business Analyst’s primary role is to work on a global investment bank's surveillance system that runs on KX technology to identify and detect potential market abuse.

This is for a full time role with an annual salary of $130,000 + Superannuation.


The Responsibilities:
· Create mapping specifications used to integrate trading data into the surveillance system.
· Develop and maintain tools to automate the analysis of large data sets, including real time data feeds and historical data.
· Work with cross functional teams to gather and document business requirements for surveillance tools and systems.
· Work closely with development teams to troubleshoot and optimise surveillance tools and systems.
· Lead the elicitation, definition, prioritisation and validation of requirements and design of business processes to meet the needs of the client
· Defining and driving ‘As Is’ and ‘To Be’ processes through
· Perform extensive Gap Analysis using data and process modelling techniques to create clear system specifications for the design and development of system software.
· Manage the development of Business Process Specifications and System Functional and Non-Functional Specifications
· Continuously liaise with business users to fully understand and close out any ambiguous requirements
· Reviewing and revising documentation in light of any new or changing information including implications
· Ensure that risks, project and operational, are managed in accordance with set risk framework
· Understand and adhere to the enterprise methodologies and processes in relation to project delivery
· Identify dependencies and document functional, non-functional, data and user interface requirements in Business Requirements Document (BRD), and Systems Requirements Specifications (SRS) documents.
· Responsible for deploying functional solutions, such as creating, adopting, and implementing system test plans, which ensure acceptable quality and integrity of the system
· Identify and evaluate inefficiencies and recommend optimal business practices, and system functionality and behaviour
· Ensure that test pack has full traceability and full product coverage back to the original business requirement document
· Creation and maintaining of test data and scripts for future reuse and regression testing.
· Conduct User Acceptance Testing (UAT) against test cases and acceptance criteria and actively participated in and facilitated testing of the system during Smoke testing, Black Box testing, and Regression Testing. Verify that the functionality under test matches the expected result from the test-scripts.
· Testing of interfaces to downstream systems, ensuring input and output was as expected


The Requirements:
· Expected to be educated to a minimum of some post graduate degree level preferably in a STEM course
· A combination of a numerical background and a business analyst background is mandatory
· At least 4 years working in a high-performance computing environment in the capital markets or investment banking industry to include an appreciation of a range of asset classes
· At least 4 years of relevant business analyst working experience in financial industry capacity
· At least 4 years working experience in KX technology
· At least 4 years proficiency in using RDBMS concepts and worked with Oracle, MYSQL and SQL server
· Familiarity with various Murex Modules including: Trade Capture, Trade Events, Processes scripts, UDFs, Access Rights, Static Data, Maturity sets, Market Data, pre-trade workflows
· Technical skills including Unix, Shell Scripting, SQL, Interfaces would be an additional bonus
· Excellent communication skills and time Management Skills
· Good Analytical and reporting abilities
· Logical Approach to problem solving and an investigative and inquisitive mind

About the role

• Business Development and Account Management within the Meetings and Events market segment, focusing on increasing demand and conversion.
• Implementation of personal sales call plan program with regular follow up on effectiveness, change where appropriate to respond to market business needs
• Conduct Market Research to source new business
• Proactively selling Accor products and services
• Maintain effective communication with the Multi-Hotel Director of Sales providing market intelligence on a regular basis and understanding of competitor strengths weaknesses and ongoing sales activities
• Liaise with Accor National Sales to ensure hotels has access to key accounts and maximise any sales opportunities.
• Assist in developing sales strategies across market segments and implement and monitor effectiveness of same.
• Develop and maintain relationships with third party partners
• Participate and represent hotel at key industry / trade events that will ensure an appropriate return on investment.
• Have a complete understanding of the Hotel’s sales vision, its products, services, and rate structure to fulfil business objectives. 
• Maintain existing customer base to ensure their business is retained by building and developing relationships.
• Ensure penetration of existing accounts to establish greater awareness of hotel and group products/series to maximize sales opportunities.
• Identify and convert sales leads into new business opportunities

Great opportunity to join a diverse team as an SME RM in Barangaroo dealing with Commercial Lending up to 3m and Home Loans up to 10m. You will need to have experience dealing with both commercial and residential lending and have Permanent Residency / Citizenship in Australia. Please only apply if you have experience already with a big 4 within Australia and are looking for a new challenge! Existing referral network in the SME space would be highly advantageous.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Please click here to apply.

Position Summary

The Senior Planning Manager is responsible for delivering a best-in-class planning product by blending the science of our planning tools with your media craft experience to drive the day-to-day connection planning across paid and non-paid channels ensuring required deliverables are achieved. 

Be part of a passionate, collaborative and high energy team, working closely with Strategy, Integrated Planning, Trading and Performance teams to ensure we’re delivering upon client business outcomes.

 

Job Responsibilities


Leads and develops all Creative Connections Recommendations and Connections Plans in collaboration with the trading and performance teams ensuring they deliver on the briefed business outcomes.
Incorporation of UM proprietary planning tools, such as Growth Accelerator, into the planning recommendations. 
Manages and leads planning outputs across all channels; working with strategy, trading and special business units. 
Supports the Planning Director and Group Director by managing day to day workflow;
Ensures team WIPs (Planning/Trading) are scheduled and actions allocated responsibilities post WIP.
Drives a collaborative approach with all UM departments including BUs to develop best in class media solutions. 
Ensures a strong relationship with all media partners to remain across key/upcoming opportunities and trends;
Builds strong relationships with media and performance leads
Participates in agency and group Planning initiatives ensuring best practice.
Supports Planning Director in major client planning projects across client alignment – e.g. Screens Optimisation.
Oversees financial process alongside the Senior Trading Manager to ensure monthly invoicing is in-line with the plan.
Leads Planning recommendations (in collaboration with Senior Trading Managers) for day-to-day campaign optimisations to ensure delivery against business outcomes


 

Desired Skills & Experience


5+ years experience working across media planning and execution of all channels (offline skew) with experience in team management and strong understanding of the Australian media landscape.
Someone who remains up to date with all Australian and global market trends and has an educated point of view of the impact it has on their client’s business and/or approach to the planning craft
Effective communication and collaboration with the Client team to ensure recommendations are in-line with client expectations and deliver on briefed outcomes.
Has a clear demonstration of problem solving skills and comes solutions ready. 
Competent skills in creating best practice and market leading implementation planning responses, working in conjunction with the Planning Director. 
Ensuring that our clients are delivered future focused recommendations that take into consideration projected market trends.
Lives and breathes the Planning craft and has an inherit nature to continue learning and development within the craft
Exceptional presentation skills with more senior clients, media partners and internal UM and Mediabrands stakeholders. 
Has a positive portrayal of the Planning craft internally to build presence of the discipline. 
Develops strong relationships with clients (specifically the media and performance leads)Has had exposure to Google Analytics or DMP’s in current or former roles


 

Salary range between $95,000 & $105,000 including Superannuation.

SGS is looking for a Field Services and Inspection Business Manager to join out team on a full time permanent basis, to oversee the business function of inspections, including NDT, smart NDT, and OCTG inspection operations throughout Australia and PNG.

Your key responsibilities in this role will include but are not limited to:

• Develop and maintain a safety culture that minimises hazards and injuries.
• Ensure profitability of each business location with a strong sales focus.
• Manage operational rollouts to establish growth in line with business plan expectations.
• Maintain and develop relationships with clients both locally and internationally.
• Manage and update dedicated sales tools, including CRM.
• Handle relationships for subcontracted services.
• Expand business offerings in line with opportunities and strategic plan.
• Develop and monitor a plan for operational expansion.
• Establish and expand the customer base in Australia by identifying growth opportunities.
• Implement strategies to optimise operational effectiveness.
• Manage daily operations to ensure work is completed to required standards.
• Handle all aspects of financial reporting, including forecasting and cost control.
• Create a culture of high performance and quality through motivation and leadership.
• Ensure succession planning, staff professional development, and training.
• Implement continuous improvement drive towards efficiencies.
• Maintain effective communication with senior management and other key business units.
• Monitor key market activities, including customers, potential customers, and competitors.
• Identify new service offerings and sales opportunities.
• Prepare tender responses, quotations, and service order agreements.