• Developing working relationships, problem solving and driving projects to successful completion
• Managing the design process to achieve the client's requirements and manage expectations
• Responsible for preparation of project management plans, programs, budgets and other key project deliverables
• Reviewing project plans and specifications, scheduling, costs saving measures, discrepancies, potential construction problems, etc.
• Managing project timelines, risks and reporting 
• Managing project budgets and advising on options to keep budget on track
• Chairing project meetings with clients and consultants
• Managing internal project administration including invoicing, variations, subconsultant management and contract risk
• Building the business through engagement, marketing and tendering activities

What you get to do in this role:

The role of the Success Advocate is to act as an advocate for our customers. You will oversee a portfolio of customers to help them achieve business outcomes and foster greater adoption and usage of the ServiceNow products they have purchased through prescriptive guidance. You will bring ServiceNow's best practices, innovations, and capabilities to help customers achieve their goals.

• You will oversee the engagement and outcomes for customers in your portfolio
• Ensure customers are technically healthy and on the most recent version of our product
• Leverage existing Success Plays to assist customers, but also assist new Success Plays
• Work with customers to create new use case/success stories
• Ensure that customers obtain the maximum value from their ServiceNow investment and use their licenses
• Guide other ServiceNow teams to address customer issues
• Oversee projects identified by leaders
• Ensure any escalated clients are resolved quickly, using resources from across the company ecosystem

This is a unique opportunity to join TAL as a Consulting Manager. As a member of our People and Culture team, you be lead a team of People and Culture Consultants, develop strategies and practices while maximising operational excellence, process and system improvements.

With your strong employment relations and leadership experience you will oversee the management of employment relation cases, providing guidance and direction to the People and Culture Consultants, with a strong focus on improving the overall people experience and uplifting leader capability.

In this role you will: 

• Develop and deliver the tier 2 strategy and operational planning and execution with a focus on driving improvement and leading change.
• Ensure the effective allocation of consulting work, cyclical tasks and project work for the People and Culture Consultants, ensuring balanced share of workload and variety of work.
• Develop and execute ongoing technical and professional development to the People and Culture Consultants to ensure opportunity for growth and succession planning.
• Provide complex policy interpretation and advice on employment related legislation to the wider business and People and Culture Service Desk.
• Provide people advisory support and consultancy to People Leaders around human resource ‘lifecycle’ activities (e.g performance management, retention, promotion, job design, employee development, pay and benefits, resourcing, workers compensation etc).
• Support People Leaders in the design and delivery of return to work plans for returning employees including the delivery of appropriate documentation to WHS Manager and any other required external bodies.
• Manage the delivery of team projects and oversight of consulting resourcing and work allocation across projects and case management.
• Ensure accurate and timely reporting of cases including reporting on insights, trends and providing recommendations.
• Take ownership of the People and Culture Case Management portal (ServiceNow) with a focus on enhancements and data quality.

We're opening a brand new drive-thru restaurant in Tuggerah mid next year (2024). We're eager to find a Restaurant Manager who can kickstart their journey with us, as soon as possible!

As the Restaurant Manager you will take ownership of the general running of the restaurant, elevate the customer experience from excellent to remarkable, develop the team through coaching and training opportunities and manage inventory and the financial aspect of the restaurant. You will be in control of, and have accountability for overall quality, adherence to procedures and financial performance of the restaurant.

We appreciate experience comes in many shapes and sizes, what we mean specifically is:

• Experience leading a team within a busy, high volume hospitality environment
• Experience delivering exceptional customer service
• Exceptional communication skills
• Prior experience with achieving KPIs and driving profitability

Benefits

We’re incredibly proud of our amazing people and always have each other’s backs. Whether you’re working in restaurant, at our Hola Central head office or as one of our partners, we are so passionate about living our values every single day.

These are just some of the benefits that come with working at GYG:

• Career growth – Australia and internationally
• Annual Restaurant Managers Summit
• Opportunity to become a franchisee
• Quarterly bonus scheme
• Free uniform

At Guzman y Gomez Mexican Kitchen, our mission has always been to reinvent fast-food. Since we opened our first restaurant in 2006, we’ve been OBSESSED with food, bringing the incredible energy of Mexican culture to Australians across the country during breakfast, lunch and dinner, committed to serving the freshest fast food with the best local ingredients.

Ready to join the family? Apply now to start the conversation.

Your new role and how you’ll make a difference

The purpose of the role is to deliver ongoing operational excellence for key accounts by way of delivering on project requirements and account priorities through engagement with the client.

The role is responsible operational support for client queries and has an important role to play in cross sell and upsell opportunities, to deliver the financial results expected of the account to contribute to the Australian business.

The value-add things you’ll be doing

• Lead compliance governance in monthly and quarterly engagements in line with existing contracts
• Collaborate with illion account directors to develop client engagement strategy in line with objectives
• Develop and deliver the client engagement plan to deliver the agreed business strategies and objectives.
• Protect existing revenues with contracted business and grow within by identifying upsell and cross sell opportunities, leveraging existing contracts and relationships.
• Maintain a very strong proficiency in the illion product suite and user experience
• Provide client interaction on all streams of client delivery (Portal, invoicing etc)
• Support account directors in the facilitation of large scale client meetings and provide timely updates/meeting summaries to relevant stakeholders/executive leadership team
• Work closely with Program Director to identify and pre-empt risks, constraints and challenges in delivery of projects and escalate any concerns pro-actively
• Manage end-to-end invoicing process including internal due-diligence prior to invoicing the client as well as run to ground all client queries and clarifications

• Join this leading team in an initial 12 month contract with a potential for a permanent opportunity being available.
• Flexibility and Hybrid work arrangements
• Great Place to Work certified employer.
• Label & Packaging Materials Team

Due to an upcoming Parental Leave arrangement, the role of ANZ Commercial Manager will be available with a view to other long term opportunities being available for the right candidate.

Reporting to the Commercial Director as a member of our Label and Packaging Materials division, this position has oversight and accountability for the management, growth and profitability of Key Strategic Accounts and responsibility for the execution of strategies and tactics to impact the effectiveness of the commercial organisation. 

This position is responsible for: 

• Driving sales, throughput and overall gross profitability for designated accounts   
• Set and execute pricing, marketing and product strategies to maintain and grow share within the designated accounts
• Drive increased customer satisfaction and provide relevant market perspective and competitive intelligence
• Ownership of Sales Excellence and Sales Enablement processes to ensure alignment and execution across the commercial organisation
• Management of pricing systems and integrity in line with established Marketing protocols
• Management / Ownership of go to market strategy for Business Development, Specialty Products Portfolio and End User Engagement.
• Positively lead and influence commercial team members to partner together to achieve business goals for continuous improvement of the customer experience
• Sales forecast and Demand planning (S&OP)
• Work with Asia Pacific Strategic Marketing teams to promote key Business Development platforms.

BESIX Watpac have delivered a strong portfolio of diverse projects over our 40-year history, and due to a strong pipeline of projects in Queensland, we are seeking a Design Manager (Corrections) to join our team for the delivery of a correctional centre in Woodford.

This role is key to ensure project delivery excellence in design leadership. The key responsibilities of this position include:

• Lead and manage consultants to deliver high quality design documentation on time, on budget as well as in compliance with the project brief.
• Lead the review of the project design for regulatory and building compliance.
• Review the design for constructability in collaboration with the construction team and trade subcontractors to drive efficiencies during delivery.
• Actively participate in the methodology development for the delivery of the project.
• Maintain design quality control management.

Start your leadership journey with ALDI! From driving sales, to serving customers and supervising staff, our Duty Store Managers always lead from the front.

Your purpose is ensuring our store runs smoothly during your shift. You'll be supporting and guiding team members, handling customer inquiries and working collaboratively as part of the store management team. All the while, you'll be honing your leadership skills and truly making a difference for your team and our customers.

The specifics? Here's what you’ll be doing:

• Opening and closing the store and supervising shifts
• Offering feedback to the team that's clear, constructive, and inspiring
• Assisting in training and onboarding team members
• Being a customer service superstar and serving customers at the registers with a smile
• Keeping shelves stocked with products so that our customers can find all their favourites
• Keeping a keen lookout for any incidents or hazards to keep everyone safe

About the Design Research team 

At Canva, our users are at the heart of everything we do. Our Design Research team plays a vital role in the vision and success of our company. One of the best things about Canva is how much everyone across the business cares about users and improving their experience - you’ll never have to sell anyone on the value of user research.

Our team conducts qualitative and quantitative research to inform design decisions, product strategies, and identify opportunities. We believe that research findings are most powerful when they’re out of reports, and actively being applied and used by product teams. Researchers partner with PMs, designers, engineers, and marketers to help them better understand Canva’s multi-faceted user base, solve complex challenges, and improve the product experience for millions of users worldwide. 

Our research team is diverse, collaborative, and supportive. We each bring unique strengths and interests to the group and encourage each other to grow in our craft every day. 

About the Supergroup
The Teams & Education Supergroup is on a mission to power up design to enable learning, creativity, collaboration, and productivity. Canva’s subscription products including Pro, Teams, Education and Nonprofits are all product led from within the Teams & Education supergroup as well as all core teams experiences such as content management and collaboration. In 2023, we dream of making Canva a household name in every team, with a huge focus on winning teams after seeing huge success of teams growth in 2022. 

So far we’ve launched a range of teams and collaboration capabilities, but this is just the beginning of our journey. As the Design Research Manager for the Teams & Education Supergroup, you will help us deliver a number of critical initiatives to achieve our company-level strategy of driving teams and collaboration in Canva. We want to make Canva the tool that every team - big and small - wants to use to collaborate and communicate every day, from the classroom to the workplace. 

About the role

We’re searching for an experienced Senior Design Research Manager to define and implement the research strategy for our Teams & Education Supergroup. Research projects you’ll oversee directly tie to Canva’s company-wide goals, so increasing user understanding and identifying key product opportunities is of critical importance.  

Your responsibilities include leading a team of 7+ researchers. This role will require you to thrive in a collaborative fast-paced environment, working with Product, Engineering, Design, Marketing, Sales and everyone else in between. You have deep experience coaching and leading researchers and your communication skills empower you to inspire your teams to dream and achieve crazy big goals.

Your sphere of ownership includes:

• Prioritizing what research is happening across the entire Supergroup, including proactively identifying gaps in knowledge.
• Ensuring all research conducted across the Supergroup is high quality; helping elevate research findings into truly design-inspiring and business-impacting insights 
• Influencing product and business decisions at the founder and senior leadership level, sharing research insights and opportunities, and acting as the voice of the customer. 
• Driving deep understanding and empathy of our diverse users and their needs: users of Canva from kindy to the large Enterprises.

At Canva, we approach management differently than other companies. We call managers “coaches” because this reflects the type of relationship we’d like you to have with your direct reports (“coachees.”). As a UX Research Coach, you’ll work closely with your researchers, unlocking their potential to maximize their own performance. We value autonomy, setting crazy big goals, personal growth, and self-reflection.  

Additionally, our managers are “player-coaches.” This means that you won’t solely be managing researchers. You’ll keep one foot in the craft – this could mean synthesizing findings across previous studies; providing consultative support for designers or PMs conducting research; or even leading your own research projects. 

What you’ll do 

• Build and manage a high-performing team of 7+ researchers. Support them through 1:1 coaching, including shaping research plans, providing constructive feedback, setting career goals, and formal reviews. 
• Develop research roadmaps for the Supergroup, aligned to product and business objectives, and be able to adjust these if/when priorities shift
• Act as a trusted, strategic partner to Supergroup Leads (Design, Product, Engineering, Data) through your team delivering research insights that lead to demonstrable business value. Work closely with Leads to apply research findings and implement them in their short-and long-term strategy. 
• Define the T&E research team’s identity, ways of working, and culture. Create a positive environment of belonging, trust, safety, and inclusion. 
• Working with Canva’s Head of Research and other leaders, contributing to the UX Research team’s overall strategy and goals. Bring your ideas and initiative to level up our collective craft and impact. 
• Creatively build a strong research culture within the Teams & Education Supergroup, including at the leadership level. For example, showcasing research insights in Supergroup-wide presentations and workshops with cross-functional teams and executive, etc. 
• Lead foundational research projects for the Supergroup (which may include leading teams of multiple researchers, vendors, etc.), setting the standard for the high quality of research we strive for. 

Experience you will have:

• The ideal candidate is a qualitative researcher with 8+ years of experience leading research studies: planning, recruiting, executing, analyzing, and activating. We expect to hear examples of how your research influenced product and design team decision-making.
• At least 2+ years of experience coaching researchers - you understand how to make an impact through empowering, growing, and motivating others.
• Experience working with leadership teams; influencing strategic decisions with this audience
• Experience as a Design Research Lead, prioritizing and planning research strategy across multiple projects and researchers. 
• Extremely strong communicator when sharing research insights and user needs, and opportunities/impact. Whether it’s during a workshop, presentation, or even a Slack message - you have an innate ability to rally a team together and inspire change. 
• Deep grasp of qualitative research methodologies. You can flex research plans creatively based on constraints and context, clearly communicating trade-offs to stakeholders. 
• You thrive in a fast-paced work environment that requires strong problem-solving skills, autonomy, and driving forward through ambiguity. You can juggle multiple priorities and handle change. 
• Deep experience closely collaborating with product teams (PM, Design, Engineering, Marketing, and more). You enjoy collaborating with stakeholders throughout projects, and consider bringing them along the journey to be an essential part of the process. 
• Experience helping People Who Do Research (e.g. designers and PMs) become better researchers. For example, providing feedback on research plans, interview technique, or final reports. 
• You always keep your ear to the ground for relevant insights happening across the organization, understanding the implications and opportunities, and bringing it back to your team.
• A track record for proactively identifying opportunities to fix problems - whether for users externally, or internally

Nice to have

• B2B research experience with technical customers in enterprise organizations
• Experience leading ResearchOps programs, such as defining recruitment methods for niche participants

Start your leadership journey with ALDI! From driving sales, to serving customers and supervising staff, our Duty Store Managers always lead from the front.

Your purpose is ensuring our store runs smoothly during your shift. You'll be supporting and guiding team members, handling customer inquiries and working collaboratively as part of the store management team. All the while, you'll be honing your leadership skills and truly making a difference for your team and our customers.

The specifics? Here's what you’ll be doing:

• Opening and closing the store and supervising shifts
• Offering feedback to the team that's clear, constructive, and inspiring
• Assisting in training and onboarding team members
• Being a customer service superstar and serving customers at the registers with a smile
• Keeping shelves stocked with products so that our customers can find all their favourites
• Keeping a keen lookout for any incidents or hazards to keep everyone safe

The Compliance Manager will be responsible for overseeing and managing all aspects of compliance within epay, ensuring that the company operates within legal and regulatory requirements. They will develop and implement compliance policies, procedures, and training programs, as well as conduct regular audits and reviews to identify and address any compliance issues.

Key responsibilities include:

• Ensure compliance of AFS license requirements

• Assume the role of the designated AML Compliance Officer under the provisions of the epay AML/CTF Program
• Develop and maintain compliance policies and procedures
• Monitor and assess compliance with applicable laws and regulations
• Provide guidance and support to employees on compliance matters
• Conduct compliance training programs
• Manage compliance audits and reviews
• Investigate and respond to compliance violations or complaints
• Stay updated on changes to laws and regulations

The Compliance Manager will work closely with senior management to ensure that the company is in compliance with all legal and regulatory requirements.

• Minimum of 5 years of experience in compliance management
• Experience in ASF license maintenance
• Strong knowledge of relevant laws and regulations
• Excellent communication and interpersonal skills
• Ability to work well with cross-functional teams
• Attention to detail and strong analytical skills
• Experience in the financial services industry is preferred
• Relevant certifications, such as Certified Compliance and Ethics Professional (CCEP), are a plus

At epay Australia, we recognise our people are critical to our ongoing success. Our priority is to provide an inclusive and collaborative culture to deliver the best opportunities for our workforce. Benefit from hybrid work, birthday initiatives, paid parental leave and regular social events.

The Game Changers:

At AP+ we're changing the game! We're doing big things, and we can't do it alone. We're part of a big ecosystem, and we know teamwork and passion for our purpose is what will make us successful. We value the unique talents, perspectives, of all our employees. This includes people of all gender identities and sexual orientations, First Nations Peoples, people of all abilities and diverse backgrounds, as well as their families. AP+ brings together Australia’s three domestic payment providers, BPAY Group, eftpos and NPP Australia, into one integrated entity. Bringing these businesses together enables AP+ to create a more competitive and coordinated Australian payments organisation that is strategically placed to respond to the impacts of regulatory and technological change today, and into the future.

The Purpose:

As the Product Manager this role will deliver support for key projects and strategic initiatives focused on future business payment products, capability development and enhancements across the Business Payments portfolio.  

The role will focus on supporting existing account to account payments products as well as extending product capabilities to support corporate B2B Payments more broadly and includes integration of Business Payments products with other AP+ products and capabilities. This role focuses on supporting the growth of Business Payments including bill payment and e-invoicing.

You will be responsible for:

• Leading the development of Business Payment products including B2B Payments, B2C Payments, bill payments and e-Invoicing.
• The development and delivery of products and services including: gathering and prioritizing product and customer requirements, working closely with key stakeholders including extended parties of the payments ecosystem such as end user industry groups.
• Working with wider Payments & Schemes team to define the go-to-market strategy, helping them understand the product positioning, key benefits, and target customer.
• Looking for process efficiencies and working with key stakeholders to ensure potential blockers to delivery are removed.

In order for you to be successful in the role, you’ll have:

• Demonstrated Product Management experience (3-5 years),in a payments or e-invoicing environment.
• Experience in B2B Payments, B2C Payments, bill payments and e-invoicing.
• Proven experience in end-to-end product management of account-to-account products or services specifically New Payments Platform (NPP Payments) or BPAY Payments.
• Proven strong ability to converse with a range of stakeholders including end-users at all levels of the organisation

What’s Next:
We know applying for a role can be a nerve-wracking experience, so we endeavor to review applications and plan to schedule screening interviews within the next two weeks. If you are among selected candidates, we’ll be in touch to schedule a phone interview. In any case, we will keep you posted on the status of your application.
We want to remove all barriers to inclusion so if you need advice or support with your application, we’re here to help. Please reach out to [email protected] We also encourage you to let us know your pronouns at any point during the recruitment process.

 AP+ are not partnering with Recruitment agencies for this role.