Be part of the excitement of the Accor family, with limitless career opportunities and incredible benefits. 

This is a great opportunity for a strong Assistant Manager to take the next step in their career.

As our next Front Office Manager reporting directly to the General Manager, you will:

• Lead the Front Office Team to deliver peak moments to our guests 
• Create welcoming places and memorable experiences not only for our guests but also for your team
• Provide excellent customer service and resolve guest issues in a timely and professional manner
• Empower our team to always go the extra mile for our guests
• Coach and mentor Guest Service Agents and Assistant Manager to grow their careers
• Monitor and report on key performance metrics to identify areas for improvement
• Participate in the development and implementation of front office policies and procedures
• Work closely with the General Manager on projects, reports and initiatives in the hotel and with the whole hotel team
• Take on duties outside of the traditional FOM role to grow your skill set and be the right hand to the General Manager.

About the Opportunity

Our client is one of the world’s largest global coffee brands - Nespresso. As they continue to grow, so does the need for innovative and results driven people.

As the National Program Manager, you will be responsible for building strong foundations with key stakeholders to foster a win-win outcome. While leading a field team you will drive Best in Class Planning and Execution of the client program, superior client service, on-going evolution of processes, capability and efficiencies in line with client and retail requirements.

As the strategic lead you will provide direction to the field team, making informed decisions that will develop and improve retail activations. This expertise will be drawn from an extensive knowledge of the FMCG market and client service management.

This role suits someone who can juggle conflicting priorities and meet client deadlines while leading the team with a tenacious and adaptable attitude to anticipate both our business and the client’s needs.

Benefits

• An attractive total salary package is on offer
• Autonomous role with comprehensive training and support
• Hybrid – work from the office and home!
• The chance to work with a global FMCG business 
• Great company culture with individual professional development pathways

About You

We are looking for someone who knows how to communicate and engage with people at any level. Someone who is eager to take on a challenge and who is hungry to learn.

You will already have proven experience as an Account/Client Service Executive or as a Field Team Leader looking to step up into a National role.

Our ideal candidate will also possess:

• Previous experience in a retail management and /or senior field marketing environment
• Ability to influence & negotiate
• Excellent time management/organisational skills
• Prior experience in account service or related industry
• Field experience and a solid understanding of field management activities
• Advanced computer skills (excel, word, etc) and Internet Access
• Tertiary qualifications preferred but not essential
• Excellent interpersonal & communication skills
• Self-motivated, confident, energetic & enthusiastic

About the Role

The National Program Manager will lead client service and manage the field and operations teams and be primarily responsible in ensuring Best in Class Planning and performance across all client programs, through superior client service, on-going evolution of processes, capability and efficiencies in line with client and retail requirements. This role also encompasses:

• Planning and process management
• Program delivery
• Project management
• Finance
• Team leadership 

Are you ready for a new challenge?

If you think you can take this role and make it your own, apply now! 

We look forward to seeing your application and discussing this exciting position further. 

In collaboration with the Construction & Facility Team in the Sales Market Australia & New Zealand, you ensure the implementation of a comprehensive maintenance strategy that focuses on the complete store lifecycle, including investments, long-term costs, quality, sustainability, and compliance. You are responsible for managing and developing facility management suppliers and their contracts centrally for the market. This involves monitoring costs and quality to optimize processes, tools, and contracts in order to meet the required standards. 

Key responsibilities: 

• You are responsible for enabling and securing the operations of the multi-brand store portfolio by providing qualitative facility management services in a specific geographic region/area and for specific service provider. 
• You manage and coordinate all facility management suppliers for your store portfolio. 
• You collaborate with internal and external stakeholders to manage and run various projects for your store portfolio. 
• You provide customer service by acting as an internal service provider to all brands, securing a high-quality service in line with expectations on urgency. 
• Work closely with Sales Market C&F Manager to implement and execute the market facility strategy and translate into operational activities and actions in the stores. 
• Drive collaboration with other Real Estate departments as well as Brand Sales and Operations to understand business needs and plan and execute accordingly. 
• Monitor and follow up cost performance based on actual versus budget, including forecasts. 
• Create and maintain facility plans containing activities to meet requirements for stores and other properties, balancing scheduled and reactive work.