We have an opportunity for a Client Experience Executive to join our team on a 12-month paternity leave contract. In this role, you will be responsible for the tracking and delivery of client projects, ensuring our customers have the best possible experience with Nine.

The work you will do will contribute meaningfully to our ambition to become the partner of choice for Australian brands and deliver world class media and marketing solutions to them through our content and distribution platforms.

You will work collaboratively across different divisions within our business from content partnerships, through to creative and production to consistently deliver project outcomes that meet and exceed client expectations. Through a thorough understanding of our customers’ needs and goals they will ensure quality in execution. You will also be looking for ways to optimise a client’s experience to deliver valued and memorable customer interactions which deliver commercial outcomes.

Day to day you will:

• Work as an expert project manager to ensure you deliver a market leading experience to our clients. You must be highly organised and capable of managing multiple teams and projects at different stages
• Gain a solid understanding of our client project objectives so each individual project is executed efficiently with great attention to detail. Be a problem-solver who can act quickly and effectively. 
• Effectively manage conflict resolution, and compliance on client deliverables
• Deliver collateral to demonstrate the effects of partnerships throughout active periods of campaigns as well as looking for opportunities to surprise and delight partners

• Manage complex calendars, including scheduling meetings, appointments, and travel arrangements for multiple executives 
• Coordinate and prioritise incoming requests and messages, ensuring timely responses and follow-up actions 
• Prepare and edit correspondence, presentations, and other documents on behalf of senior executives 
• Act as a liaison between senior executives and internal/external stakeholders, including clients, partners, and vendors 
• Attend meetings, take detailed notes, and distribute meeting minutes as needed 
• Conduct research and gather information to support decision-making processes 
• Assist with special projects and initiatives as assigned, collaborating with cross-functional teams as necessary 
• Plan and organise team events, such as all hands off-site meetings, retreats, and team-building activities, to promote collaboration and morale 
• Coordinate team-based reward and recognition programs to acknowledge and celebrate the achievements and contributions of team members 
• Maintain confidentiality of sensitive information and exercise discretion in handling executive matters 
• Anticipate and proactively address potential issues or conflicts, demonstrating problem-solving skills and sound judgment 
• Provide support to other members of the administrative team as needed 

We have an opportunity for a Sales Executive to join our team on a 12-month paternity leave contract. As a Sales Executive, you will be responsible for delivering market leading solutions whilst ensuring superior service and results for your designated agency and client group.

You will work within a fast-paced, high-performing and energetic sales team who
push boundaries and lead the Digital media industry!

Day to day you will:

• Effectively managing a pipeline of briefs and proactive ideas to meet and exceed revenue targets, whilst accurately forecasting revenue to the business
• Communicate product value in order to educate clients and deliver on product sales
• Maintain a strong knowledge of online video and display, native content, performance media and programmatic buying
• Work with several departments and stakeholders to deliver leading solutions for your partners
• Deliver solutions to your clients that are strategically and creatively led showcasing your deep knowledge of your client’s business
• Identify opportunities for new business growth from lapsed or new clients

The Account Executive sits with our Winning Commercial division, which provides kitchen, bathroom and laundry solutions to all sectors of the building and kitchen cabinet industry. This team has a wide range of partnerships across Australia, with teams in NSW, ACT, WA and QLD.

This role will see you building close relationships with architects, designers, builders and developers to supply upcoming and existing projects with Winning Commercial’s white goods. As an Account Executive you will be constantly meeting new people and travelling across your region to meet with new and existing clients! You will build new business relationships as well as manage the strong existing relationships that Winning already has in place, using your unparalleled people skills.

• Manage and nurture existing commercial client relationships to ensure client satisfaction and retention.
• Understand clients' business needs and provide tailored solutions.
• Collaborate with cross-functional teams to deliver outstanding service to clients.
• Define project objectives and deliverables.
• Develop comprehensive project plans, including timelines and resource allocation.
• Identify and mitigate project risks and issues.
• Communicate project status, updates, and risks.
• Conduct regular project meetings and provide progress reports.
• Ensure project deliverables meet quality standards and client expectations.
• Implement quality control processes and conduct necessary testing.
• Allocate resources effectively to maximise project outcomes.
• Identify and address resource constraints or bottlenecks.
• Achieve stock control targets and revenue goals.
• Monitor sales performance and implement strategies to meet or exceed targets.
• Stay updated on industry trends, market conditions, and competitors.
• Provide insights and recommendations based on market analysis to adapt sales strategies.
• Negotiate and finalise commercial agreements, contracts, and pricing structures.
• Ensure contracts meet both client expectations and company objectives.
• Educate clients about product features, benefits, and industry best practices.
• Offer training and support to help clients maximise the value of company offerings.
• Act as a point of contact for client inquiries, concerns, and escalations.
• Resolve client issues promptly and professionally.