We have an opportunity for a Client Experience Executive to join our team on a 12-month paternity leave contract. In this role, you will be responsible for the tracking and delivery of client projects, ensuring our customers have the best possible experience with Nine.
The work you will do will contribute meaningfully to our ambition to become the partner of choice for Australian brands and deliver world class media and marketing solutions to them through our content and distribution platforms.
You will work collaboratively across different divisions within our business from content partnerships, through to creative and production to consistently deliver project outcomes that meet and exceed client expectations. Through a thorough understanding of our customers’ needs and goals they will ensure quality in execution. You will also be looking for ways to optimise a client’s experience to deliver valued and memorable customer interactions which deliver commercial outcomes.
Day to day you will:
- Work as an expert project manager to ensure you deliver a market leading experience to our clients. You must be highly organised and capable of managing multiple teams and projects at different stages
- Gain a solid understanding of our client project objectives so each individual project is executed efficiently with great attention to detail. Be a problem-solver who can act quickly and effectively.
- Effectively manage conflict resolution, and compliance on client deliverables
- Deliver collateral to demonstrate the effects of partnerships throughout active periods of campaigns as well as looking for opportunities to surprise and delight partners
