We have an opportunity for a Client Experience Executive to join our team on a 12-month paternity leave contract. In this role, you will be responsible for the tracking and delivery of client projects, ensuring our customers have the best possible experience with Nine.

The work you will do will contribute meaningfully to our ambition to become the partner of choice for Australian brands and deliver world class media and marketing solutions to them through our content and distribution platforms.

You will work collaboratively across different divisions within our business from content partnerships, through to creative and production to consistently deliver project outcomes that meet and exceed client expectations. Through a thorough understanding of our customers’ needs and goals they will ensure quality in execution. You will also be looking for ways to optimise a client’s experience to deliver valued and memorable customer interactions which deliver commercial outcomes.

Day to day you will:

• Work as an expert project manager to ensure you deliver a market leading experience to our clients. You must be highly organised and capable of managing multiple teams and projects at different stages
• Gain a solid understanding of our client project objectives so each individual project is executed efficiently with great attention to detail. Be a problem-solver who can act quickly and effectively. 
• Effectively manage conflict resolution, and compliance on client deliverables
• Deliver collateral to demonstrate the effects of partnerships throughout active periods of campaigns as well as looking for opportunities to surprise and delight partners

• Manage complex calendars, including scheduling meetings, appointments, and travel arrangements for multiple executives 
• Coordinate and prioritise incoming requests and messages, ensuring timely responses and follow-up actions 
• Prepare and edit correspondence, presentations, and other documents on behalf of senior executives 
• Act as a liaison between senior executives and internal/external stakeholders, including clients, partners, and vendors 
• Attend meetings, take detailed notes, and distribute meeting minutes as needed 
• Conduct research and gather information to support decision-making processes 
• Assist with special projects and initiatives as assigned, collaborating with cross-functional teams as necessary 
• Plan and organise team events, such as all hands off-site meetings, retreats, and team-building activities, to promote collaboration and morale 
• Coordinate team-based reward and recognition programs to acknowledge and celebrate the achievements and contributions of team members 
• Maintain confidentiality of sensitive information and exercise discretion in handling executive matters 
• Anticipate and proactively address potential issues or conflicts, demonstrating problem-solving skills and sound judgment 
• Provide support to other members of the administrative team as needed 

This is an opportunity for an all-round marketer to join the NSW Residential Project Marketing team, supporting the Project Managers and Project Directors in executing project marketing strategies, and delivering communications and marketing initiatives.  

• Set up and manage projects in various systems (Dev ID, Particle, CRM, Avanser) and maintain project display suites collateral.
• Manage online property listings, email campaigns, and social media content across multiple platforms (Facebook, Instagram, LinkedIn).
• Liaise with clients, advertising, media & PR agencies, architects, and other consultants to manage deliverables and communications.
• Organise and manage project launches, client and customer events, and provide support for project updates.
• Compile and produce digital magazines, eDMs, and marketing collateral, ensuring all content is accurate and up-to-date.
• Provide reports and presentations for client meetings, assist with client invoicing, and manage database communications strategies.
• Execute Colliers NSW Residential brand initiatives (B2B and B2C).

Joining the company as a trainee, you will be assigned a mentor who will work closely with you in your first 6 month as you become familiar with the role and industry. During this time, you will see first-hand what goes into ensuring a private jet charter goes off with ease. You will learn everything from how to build a successful sales list, work with HNWI and of course, how to administer a charter flight all whilst delivering service beyond expectation.

Squiz is looking for Senior Account Executives (Hunters open to all levels of experience) to join our fantastic, refreshed, hungry and growing team. Working closely with the customer consulting team, your primary focus will be selling the Squiz Digital Experience Platform, an Enterprise SaaS platform that organizations use to build online services and experiences.

We’re location-flexible! Sydney, Melbourne or Brisbane

Here’s what would be nice to have:

• Successful experience in corporate sales, inside sales or account management
• Passion for technology that is profit for a purpose
• Great written and verbal communication skills and confidence with cold calling and business development. You can get up from the knock backs!
• Outstanding presentation and relationship building skills
• Excellent skills in prospecting, negotiating and closing while always being customer focused
• A track record in building and promoting strong lasting customer relationships
• Proven achievements in growing market share - a hunter mentality

What you would do:

• Proactively identify leads, present our value proposition, and translate them into customers
• Own the experience from pre-sales to post-sale
• Negotiate pricing, contractual agreements, and close business  
• Build sales pipeline for the region, making sure every deal is balanced between the customer’s needs and our own company goals
• Build and promote strong lasting customer relationships
• Bring the right people across teams together to deliver winning tenders, bids and proposals 
• Participate in events and marketing activities in person and online
• Apply your industry knowledge and insights to the customers world

What would be amazing is you've worked in a similar capacity within our space - Digital Experience/Web Content Management etc.

Squiz has a flexible working policy: We encourage our teams to embrace flexibility in how their team members manage where and how they work. We want you to be able to work in a way that drives productivity, efficiency and outcomes; along with connection and collaboration.

Why work for Squiz?

You’ll work with some of the most intelligent and down to earth people you’ve ever meet. We are made up of a diverse range of passionate professionals who love challenging the status quo. Every day is different, but what is constant is we all love what we do.

We have a lived commitment to flexibility, we know the success of our people is dependent on them having a balanced life. You will be offered flexibility as to where and how you work every day. We want you to be able to work in a way that drives productivity, efficiency and outcomes; along with connection and collaboration.

Who we are:

Squiz helps complex, service-led organisations harness the power of digital, improving the services they offer online.

Founded in 1998, Squiz grew during the rise of the internet. Since then, we have evolved from a simple web content management system into a full digital experience platform (DXP), helping customers make the shift from being content managers to experience creators.

The Squiz DXP brings together content, search, data and applications in one place. To get the most out of the platform, customers can collaborate with our digital experts to design solutions and adapt as demands change.

We are headquartered in Australia, with teams and customers across the globe, and offices in New Zealand, the United States, the United Kingdom and Poland.

Come as you are - We celebrate diversity and unite on the elements of our company DNA, starting every customer conversation with “why?” to really understand their needs, working hard to find a way to overcome every challenge, and fighting for better outcomes with the work we do. We also check our egos at door, we don’t take ourselves too seriously and we have fun along the way.

We are a 2024 Circle Back Initiative Global Employer – we commit to respond to every applicant

Recruitment Agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Squiz is not responsible for any fees related to unsolicited resumes.