About the role:

The Ignition Key Accounts team helps accountants, bookkeepers and their clients transform the way they work together, and are responsible for driving Ignition’s long-term revenue expansion and customer retention.

The typical Key Account Manager is a person who knows that you win by building a trusting relationship. Our team motto is “win the keys to the office”; Your customers value your input and expertise so much that they’d be willing to give you a key to their office.

As a Key Account Manager, you are responsible for guiding our customers through their journey as soon as they purchase Ignition. From supporting them through their roll-out plan, providing expertise on the professional services business model, to ensuring they are aware of the best practices they can apply to their own account, you will be the face of Ignition for the customer, and the expert they value the most. You always aim to deliver an exceptional customer experience while using the tools available to you to know when to engage and when to leave them to their own devices. 

You will aim to drive Ignition’s expansion revenue primarily through the adoption of our payment solution. You’ll look for opportunities within your customer portfolio to increase their attach rate. Equally, you’ll be tuned into the risks and take all the steps necessary to retain happy customers that are achieving their expected ROI.

What your day to day will look like:

• Proactively manage and grow a large portfolio of assigned customers.
• Build strong relationships with every single customer to help them complete their roll-out plan, achieve their expected ROI while increasing the potential for additional referrals
• Achieve new customer activation targets to ensure our most recently onboarded customers have an incredible first-experience with a speedy time to value. 
• Achieve monthly and annual payment volume targets while maintaining a customer-centric mindset.
• Identify areas of opportunity and/or concern based on usage patterns, research, and our customer maturity index.
• Serve as a cloud technology subject matter expert advising our customers of industry best practices for their sales process, onboarding, billing and payment collection, and renewal processes.
• Help build and deliver scaled content that helps support our customers’ journey. Create and host webinars, collaborate on articles and other educational materials that help deliver a scalable customer experience.
• Maintain, build, and grow collaborative relationships with our larger customers and partners. Lean on these relationships for webinars, seasonal campaigns, and case studies.
• Be the voice of the customer, provide customer insights to our product, marketing and sales team. You’ll be highlighting key points of innovation and improvements that will enhance the user experience, capabilities, features, and customer engagement processes that ensure rapid adoption, usage velocity, high renewal, and referral rates.
• Work with your fellow Key Account Managers globally, to identify and implement improvements to processes, documents, tools, and reports to benefit the team and clients.
• Attend trade shows and events where you’ll meet existing customers and potential customers.

BlueScope is an Australian-born global success story spanning 15 countries. Our team of over 16,500 people is our strength and we want our people to be safe, successful and well. We’re leaders and innovators in transforming steel into smart products and solutions that support society, today and in the future. We’re proud of brands, like COLORBOND ® steel that inspire and protect everything from hospitals to bridges and stadiums.

The Opportunity

Metalcorp is looking for a Branch Manager in Charters Towers to be a key member of our Queensland leadership team. Metalcorp is a leading rural Australian steel distributor, supplying brands for the land through our branches and stockists across Australia.

Overseeing our Charters Towers branch and reporting to the State Manager, you will nurture and grow partnerships with our valued customers across a broad territory. This role involves leading a cross-functional team in external sales, customer service, and operations, significantly contributing to our Queensland state business plan. You will invest time in coaching and motivating your team, enhancing their capabilities to deliver improved outcomes and adopt new ways of working.

In this role you will receive a competitive remuneration package including a company vehicle and participation in a performance incentive program.

What Will You Do?

You’ll ensure we can continue to deliver world-class service and product solutions for our customers, now and for the future.

To achieve this, you will:

• lead a small team of sales and operational staff with a focus on safety, employee engagement and development;
• develop solid partnerships with customers across the territory;
• promote sales management processes and manage customers and territories;  
• identify new market opportunities and develop growth strategies to increase profit and create shareholder value; and
• work with the State Manager QLD to develop and execute business strategies to deliver positive financial results and improved operational outcomes.

About You

As an experienced leader and strategic thinker with an enthusiasm to see your team succeed, you will bring:

• a demonstrated ability to lead, engage and develop an inclusive high-performing team
• exceptional customer relationship management and influencing skills
• an excellent customer focus with the ability to resolve issues effectively and efficiently
• the ability to build constructive partnerships with internal peers and functions to achieve business outcomes
• hands-on experience within warehouse operations with a focus on safety, effective use of logistics systems and processes
• a collaborative and authentic connected leadership style

Why BlueScope

As we’re creating strength for the future through our people, products and solutions, BlueScope supports you to build your expertise within a safe and positive team environment. At BlueScope, you’ll:​

• Learn and develop as you grow. Work alongside specialists and keep your skills and knowledge at the forefront of industry with our lifelong learning culture.​
• Experience connection and care. Experience a positive, inclusive work environment where we look out for each other’s safety and wellbeing.​
• Build innovative products. Seek better, smarter ways to work, help develop sustainable solutions and make things happen.​
• Deliver work that matters. Every action you take matters in delivering for our customers and strengthening communities for the future. We value what you do. 

Relocation Assistance Available: We offer relocation support for successful candidates relocating within Australia (*conditions apply). This opportunity is available to Australian residents only.

At BlueScope, we offer work-life flexibility through our B-flex program. We’re committed to fostering an inclusive environment where every employee feels respected and valued to be their authentic selves, and welcome people of all backgrounds, skills, experiences and perspectives. We’re passionate about driving sustainability outcomes that matter to our communities, including action on climate and our 2050 net zero goal.

It’s an exciting time in our history as, together, we work towards Our Purpose: “We create and inspire smart solutions in steel, to strengthen communities for the future.” ​

Come and discover us at www.bluescope.com/auscareers​

Join us, creating strength for the future.

Applications close Wednesday, 16th October 2024.