Position Title:  Patient Service Assistant

Reports to (position):  Dialysis Clinic Manager

Primary purpose of the role:

• To provide support to the nursing staff in the dialysis clinic by performing non-clinical duties relating to direct and indirect patient care.
• Functions as a team member, promoting the values, missions and goals of the clinic and company, constantly working towards their achievement.

Key Responsibilities:

• Protects the rights of patients by adhering to Privacy Principles and providing an excellent standard of care.
• Ensures cleanliness and neatness of patient’s environment and stock room
• Ensures cleaning of the Isolation rooms is done when required.
• Cleans exterior of dialysis machines, patient chairs and over-bed tables as per policy and procedures
• Assists with basic food preparation and delivery of nutritional requirements to patients as well as assists with meal ordering
• Serves, distributes and collects patient / visitors meals and refreshments
• Arranges patient transport from Dialysis treatment
• Attends to the re-stocking of consumables in the stock room and trolley/s as required for daily operation of the clinic
• Monitors consumable stores and orders stock as required
• Confirms delivery of stock, checks inventory and documentation
• Performs stocktake when requested
• Maintains Clinic Manager database
• Ensures routine collection and appropriate disposal of linen, rubbish and contaminated waste
• Orders and pack away linen
• Assist in the collection of blood samples by pathology lab, help spin blood before collection
• Participates in Quality Improvements  activities as required by the Dialysis Clinic Manager
• Ensures/promotes a safe, secure and healthy working environment to staff and a comfortable, safe environment for visitors and patients as detailed in the Workplace Health and Safety policy (FMEAU-28).
• Engages in interne.al and external in-service activities to enhance / maintain skills and knowledge

Competencies (attitude, skills, typical qualifications & experience)

Essential:           

• Knowledge of Infection Control / Hygiene principles and implementation of this knowledge into daily practice
• Demonstrated organizational and problem solving  skills combined with the ability to work in a self-directed manner
• Effective communication and interpersonal skills including the ability to operate within a multidisciplinary team
• Knowledge of Work Health and Safety as it relates to the role within the facility
• Understanding of the Quality improvement process and risk management obligations
• Demonstrated skills in food preparation and presentation
• Basic office skills, including filing and answering telephone enquiries
• Previous experience in patient assistant role
• Basic computer literacy.

 Desirable:         

• Completion of a Patient Service Assistant Certificate or equivalent qualification
• Demonstrated commitment to quality improvement initiatives.
• Effective communication skills, both written and verbal
• Team player

Join the change. Together, we’ll make history.
 

As we keep the lights on for over four million customers and move towards a more sustainable way of life, it’s an exciting time to be at AGL. We’re re-imagining how homes and business live and work across the country and we want you to be a part of it. This moment will define our time, and your career as you work alongside Australia's best and brightest minds. You’ll grow and learn in a collaborative, safe and supportive environment and play your part in changing the course of tomorrow.
Everyone at AGL is an important part of building a better energy future and we want you to join in. 

As a Project Manager in the Energy Solution team, you'll be at the forefront of this renewable energy revolution, orchestrating small to medium sized projects for our business customers that harness the power of the sun and sustainable technologies. From sealing the initial deal to celebrating the handover, you'll be driving projects that reduce carbon footprints and create a more sustainable world.

In this role, you won't just meet customer expectations; you'll exceed them by delivering projects that contribute to a brighter future. Join us in our quest to transform the energy landscape, and be part of a team that's all about sustainability and renewable energy innovation. At AGL Energy Solutions, we're not just changing the game; we're changing the planet for the better, one project at a time!

What you’ll be doing:

• Overseeing the safe and successful delivery of Energy Solutions commercial solar projects from sales proposal development to handover in line with budget, schedule, and quality specifications. 

• Overseeing the Customer interface following handover from the Business Development Manager to ensure that AGL’s Customers receive the highest level of professionalism and consistent, authentic communication, and experience an exceptional customer experience.​

• Communicating and negotiating with customers and subcontractors to agree contract terms, variations and developing professional partnerships to minimize delays and inefficiencies at their work sites. 

• Maintaining excellent communication and stakeholder management to enable close working relationships with the internal Projects Team and Approvals Coordinators, Safety Managers, external approval entities and other internal and external stakeholders and staff to successfully deliver energy solutions that meet Customer expectations.

• Managing all aspects of project close-out, including preparation of O&M manuals, completion of STC/LGC documentation, customer invoicing, documentation of lessons learned and system handover and training to the customer.

What you’ll bring:

• Bachelor’s degree in project management, engineering, construction management or related discipline including demonstrated experience as a project management or project engineer.

• Experience working for a major industrial and commercial rooftop solar installation provider and knowledge of national and state regulations and guidelines in Electrical and PV industry will be highly regarded.

• Demonstrated ability to manage third party consultants, and contractors as well as attention to detail and the ability to present and communicate information clearly and accurately is essential.

• Knowledge of the software systems Energy Solutions uses to manage its business (NetSuite, Procore, and 1Breadcrumb), Construction Induction Training, Working at Heights qualifications preferred.

• Demonstrated ability to a culture of health and safety, exceptional stakeholder management capability, including customer focus.

#LI-AM1, #LI-Hybrid

Inclusion at AGL
 

At AGL, we value diversity and welcome applicants from various backgrounds, including Aboriginal and/or Torres Strait Islander peoples, individuals with disabilities, culturally diverse individuals, and members of the LGBTQ+ community. AGL is dedicated to maintaining a diverse workforce and encourages applicants to share their lived experiences.
We offer reasonable adjustments throughout the recruitment process and respect the privacy of those who choose not to disclose. To learn more visit: www.agl.com.au/careers 

AGL is a Circle Back Initiative employer - we commit to respond to every applicant.

Job Family Group:

#LI-Hybrid

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

This role is an exciting opportunity to support the Head of Business Management and 1L Risk and Senior Manager Risk - Finance in the maintenance of Finance's Risk Management Framework.

The Finance Risk Manager is a delivery role which will assist with risk and control assessment across Finance. The role is responsible for contributing to initiatives within the Finance business risk function, with a specific focus on executing the Annual Risk and Control Self-Assessment, Control Assurance Plan and Incident and Breach Management process on behalf of Finance.

This role will support and advise the business to identify, classify, measure and monitor their risks and/or compliance requirements and issues and specifically;

• Lead and execute on the Line 1 Controls Assurance plan
• Lead and execute in the Line 1 Risk reporting framework
• Lead in managing the quality of Finance data in TRACx (Risk management system)
• Partnering with business stakeholders in completing their Risk and Control Self-Assessments
• Support Finance to continue to develop a sound Risk Management and/or Compliance culture within the organisation.
• Partnering with business stakeholders to assess and document the operational and compliance risk elements associated with the current suite of change initiatives across Finance.

Key accountabilities:

• Responsible for supporting the Head of Business Management and 1L Risk and Senior Manager Risk - Finance in the establishment and maintenance of Finance's Risk Management Framework.
• Deliver timely Risk Management and/or Compliance analysis and advice to specific areas of the organisation to enable the business to be commercially successful and fully compliant with legal and regulatory requirements.
• Responsible for conducting risk assessments on the design and operational effectiveness of Finance's key processes and produce timely control assurance reporting.
• Responsible for assisting the business in identifying and formulating corrective strategies and implementation plans for key corrective actions and preventative controls.
• Support the managing of the monthly Finance Risk Committee including leading the discussions on deep dives sessions and insights on risk matters such as Incident root-causes.
• Responsible for assist the Finance team members in identifying the potential risks and compliance issues associated with their day-to-day business goals, including assisting the incident and breach reporting process.
• Support Finance to continue to develop a sound Risk Management and/or Compliance culture within the organisation.

This role is responsible for leading the Claims Quality Assurance team and providing quality assurance in relation to claim assessment in line with the TAL claims quality framework and risk management principles. A key focus of this role is to promote a culture of risk management and continuous improvement by providing risk based detective controls and insights relating to claim assessment. You may be required to lead the delivery of small to medium scale projects or well-defined tasks on major projects to enable QA remediation or continuous improvement initiatives.

We have an opportunity to join TAL as a Partnership Manager. Reporting to the Head of AMP Partnership, this is a client facing role that has the responsibility for managing TAL’s partner insurance arrangements and relationships. You will play a critical role in proactively and effectively delivering high-quality services in line with our administration agreements, other contractual or stated commitments and value add offerings.

In this role you will: 

• Be responsible for the delivery of high-quality services to clients in accordance with our administration agreements, other contractual or stated commitments
• Maintain strong and effective stakeholder relationships across peers at TAL to ensure that the enterprise can deliver on our client commitments
• Maintain operational and strategic account management plans
• Report and monitor on adherence to Service Level Agreements
• Respond to queries where answer is clearly stated within existing policy documentation
• Respond where basic interpretation is required or precedent is available to draw upon, otherwise refer to a more senior member of staff where interpretation is required
• Provide/review initial drafting of Policy Document Changes
• Work with clients and internal peers in relevant operational areas to design and implement required changes to operational process

The Event Manager (6-month Max Term) will develop, manage, execute, and evaluate the end-to-end event and engagement strategy to support the Lendi Group team. This is a max-term role for 6 months and will work closely with internal and external event planning stakeholders to define event goals, objectives, and specific implementation plans.

At Lendi Group, we value our synchronous and asynchronous connection time with our team members and business partners. The engagement team is responsible for executing events that foster connection and provide a pathway to support and reinforce group messaging including but not limited to strategic direction, objectives, and operations.  

• Manage the end-to-end development and delivery of Lendi Group's event strategy
• Adapt to current conditions to execute events, ensuring compliance with national and state guidelines
• Manage and optimise all aspects of events, covering logistics, exhibitions, agenda, collateral, registration, communication, merchandise, guest speakers, entertainment, social functions, bump in/out and full run sheet for the event
• Develop strategies to guide business stakeholders in elevating standards and efficiency for event execution, encompassing Broker Business Forums, Offsites, Signature events, leadership conferences, and others
• Be in charge of all event elements within the Signature program, including annual offsites and international study tour
• Collaborate closely with internal and external stakeholders, such as the Executive and Group Leadership team, internal team members, Brokers, Event Management companies, lender partners, event suppliers, and sponsors, to ensure the delivery of premium results
• Work effectively as a member of the strategic partnership direct report team, understanding and supporting the execution of the Lendi Group business strategy in conjunction with other business unit leaders
• Assist in other Engagement initiatives as needed
• Be agile, adaptable to change and operate within our ways of working

• Ensure a high level of professionalism and adhere to the company’s core values
• Contribute to creating and maintaining a positive atmosphere conducive to achieving excellence
• Convert enquiries into deals aiming to exceed individual targets by working across inbound, account management, referral and direct channels

Principle Duties and Responsibilities: 

• Provide accurate forecasting and real-time reporting
• Attempt to contact all enquiries promptly, striving to find alternative contact details when necessary
• Ensure contact with a new enquiry occurs within 5 minute SLA
• Successfully manage a large pipeline of opportunities with diligence and care, ensuring accurate contact levels and management of call backs
• Build rapport with existing clientele and prospects to encourage repeat business and lasting relationships
• Aim to overachieve against target and KPI expectations as set by the company
• Complete feedback and update reports from office providers in a quick and timely manner
• Ensure a good level of product knowledge of the flexible office sector
• Attend viewings with clients
• Work in collaboration with team members as well as individually
• Attend set provider-led after-work events and participate in networking opportunities representing Flexioffices in a professional manner and act as ambassadors for the company at all times

• Input to success through customer service delivery and system management 
• Keen level of organisation and maintaining a daily schedule 
• Lead negotiations and a consultative service delivery 
• Ensuring detailed information is input into Salesforce/ CRM 
• Building relationships within the flexible office sector 
• Ownership of the whole sales process from lead > deal > aftercare  
• Ensure pipeline and daily tasks are managed effectively  
• Confirm viewings, make pre and post tour calls to both client and provider 
• Achieve and exceed KPI's: 
• Detail orientated qualification and build rapport, encouraging long standing relationships 
• Opportunity to completed viewing 
• Completed viewing to deal 
• Price comparison and advisory support after viewing stage 
• Allocate time to outbound efforts using our existing database, Linkedin, and/or any tools provided 
• Account manage key accounts promoting enhanced listings, VRB, online portal, increased comms and beneficial payment plans 
• Nurture existing clientele to encourage growth opportunities and repeat business 
• Exploring refferal opportunities with every lead, revenue associated to fulfil this source of revenue expectation 

• Competitive salary
• Additional commission and incentives based on performance.
• 33 days annual leave (inc. of all bank holidays)
• Access to on-site Gym
• Fully paid training opportunities
• Employee Assistance Programme
• Season Ticket Loan
• Regular socials, partner events and team get-togethers and trips
• Enhanced pension package
• Supportive team-oriented culture across organisation

Effective management of day-to-day operations at NEXTDC’s edge facilities, including the management of facility contractors, overseeing maintenance, supporting customers and ensuing quality delivery of NEXTDC and contracting services.   

As our Facility Manager you’ll be responsible for the effective management of day-to-day operations at NEXTDC’s Sunshine Coast SC1 facility. This will include managing facility staff and contractors, overseeing maintenance and ensuring quality delivery of both NEXTDC and contracting services to our customers.   

To be successful in this role, you will have extensive knowledge of data centres including electrical and mechanical configurations, rack management, telecommunication connectivity, design and installation, with a good understanding of high-density data centre power, cooling approaches and technologies.   

Should you have similar experience from a 24/7 critical facility, we would love to hear from you. 

• Schedule appointments, plan meetings, and maintain complex and changing calendars, while working through scheduling roadblocks.
• Draft and prepare routine and advanced correspondence including emails, presentations and reports. Review outgoing correspondence for accuracy, format consistency, signatures and conformance with executive procedures.
• Assist leadership and organizations by optimizing usage of time. Make decisions regarding short-term priorities and work activities.
• Arrange all travel to ensure consistency within company procedures and support organization in obtaining necessary travel documents including Visa/passport, while maintaining Leadership expenses/credit card reconciliation.
• Identify issues within the organization and initiate or facilitate solutions.
• Assist internal departments with the setup of new hires.
• Assist new hires with processes including expense reporting and travel systems and other internal processes and tools. Compile, prepare and process Leadership expenses and credit card reconciliation where needed.

We are currently seeking a Product Manager - Roadside Assistance who will be responsible for driving the development and execution of our product propositions for the B2B or consumer segments.

You will play a crucial role in shaping and delivering our product offerings, including packaging and pricing, in line with our objectives and underpinned by customer and market insight. A key aspect of the role is to drive the development of our roadside proposition and other mobility services, through a customer centred design test and learn approach, and developing the go to market strategy including pricing and acquisition of the proposition.

The role offers the flexibility to work from home and across all offices with attendance at our Sydney Olympic Park and Sydney CBD offices as agreed and required for the role.

In this role you will be responsible for: 

• Overall, driving product, pricing and proposition decision-making for NRMA roadside for the B2B or consumer segments
• Monitoring and analysing key performance metrics to evaluate the success and impact of product propositions
• Identifying areas for improvement and optimisation, and implement strategies to enhance product performance and profitability
• Monitoring and assessing market trends and competitor movements. Understand the competitor landscape and environment
• Generating customer/business insights. Understand business behaviours and trends through data insights, and market segmentation
• Modelling various pricing options to determine the right pricing approach during the product lifecycle
• Understanding the product mix, margin and costs and how this impacts the pricing structure and customer lifetime profitability and identify changes
• Developing a pricing toolkit that will include tactical and strategic pricing options across the portfolio
• Developing and executing a strategic roadmap for product propositions, aligning them with the overall business objectives
• Collaborating with stakeholders to prioritise initiatives, set goals, and establish timelines for proposition development and launch
• Co-designing concepts, and prioritise concepts based on desirability, feasibility and viability
• Validating GTM strategy with customers through test and learn prototype
• Producing high-level requirements and collaborate with the delivery team to produce detailed requirements and support the implementation of change
• Collaborating closely with cross-functional teams, including marketing, sales, technology, and operations, to ensure seamless execution of product propositions
• Ensuring effective product launches and provide support to sales and marketing teams to drive customer adoption and revenue growth

We are looking for an ambitious and motivated Project manager to join our customer-centric and dynamic Services team based in Sydney. This role is responsible for helping to ensure the successful Dynatrace deployment, adoption of Dynatrace customers and value realised by Dynatrace customers. You will work directly with our client teams’ as well as Dynatrace Services Consultants and Architects, Dynatrace One, Product Management, and Dynatrace sales teams.

The successful candidates will be highly organized with relevant project management experience, great communicator as well as solid technical competence. The ability to bridge discussions between business and IT team members is critical to this role’s success.

Required Experience: 

• Provides Project Management support for routine projects and can drive projects themselves within a functional, operational, or technical area. 
• Works with cross-functional project team members to define, sequence and estimate activities and duration. 
• Synthesizes diverse sets of information into plans and schedules. 
• Estimates resources, costs, and other budget needs. 
• Supports and facilitates all phases of project execution. 
• Facilitates face-to-face and virtual communication and project feedback, from the initial kickoff meeting through milestone reporting and close out.
• Ensures effective cross-functional participation. 
• Monitors metrics and reports on progress, issues and status. 
• Ensures consistency and adherence to company standards, processes and policies.

Purpose of your role

This role is an integral source of support for the Group Financial Controller in ensuring accurate and timely processing of vendor invoices, payments, and reconciliations.  You will be responsible for leading a global AP team, with employees in multiple regions, and overseeing the accounts payable function across multiple entities and regions.  You will work closely with the team to provide guidance and support to ensure invoices are approved, processed, and paid accurately within payment terms, along with completion of accurate and timely reconciliations and vendor subledger maintenance.

What you do

• Oversight of end-to-end accounts payable function, working closely with the accounts payable officer, accounts payable senior analyst and accounts payable analyst to provide support and guidance to ensure vendor details and transactions are maintained accurately in the Accounts Payable Platform (Concur) and Microsoft Dynamics 365 accounts payable module. 
• Ensure vendor payments are approved, paid, and reconciled in a timely manner and internal and external vendor payment queries are addressed and resolved. 
• Undertake ‘Accounting Review’ of invoices that are approved in Concur, to ensure the transaction reflects the invoice and appropriate accounting ahead of approval to post to the general ledger.
• Monthly review of accounts payable subledger and related suspense account balances, to confirm appropriate support, and follow up of any unreconciled balances.
• Continuously review and enhance accounts payable processes, leveraging automation and technology to streamline workflows and improve efficiency. Generate regular reports and analysis on accounts payable metrics, such as invoice processing time, payment accuracy, and vendor performance. Provide insights and recommendations to management based on the analysis.
• Stay updated on changes in global accounting standards and regulations related to accounts payable. Implement controls to mitigate fraud and other risks in the accounts payable function.
• Oversight of the financial controls and financial accounting associated with the corporate card program and the 3rd party commissions.
• Provide support for accounts payable related audit requests in a timely manner.
• Lead and develop the team, providing guidance, training, and performance feedback. Foster a collaborative and high-performing work environment. Manage workload distribution and prioritise tasks to meet deadlines and ensure accuracy.

Key Responsibilities:

• Partnering with Customers on co-design and solution development to meet their needs
• Account management activities including oversight of contractual service delivery obligations and acting as a point of escalation
• Developing and converting a pipeline of new opportunities
• Collaborating with the national Kairros team and broader Group functions on product innovation and implementation
• Undertaking the planning and delivery of educational and industry relevant events and social activities
• Assisting our national marketing team with content and promotion of marketing activities/tools
• Providing support for tenders, proposals and contract negotiations
• Reporting and compilation of customer performance data

An exciting opportunity has become available for a Project Manager / Coordinator to join our Middle East, Asia & Pacific (MEAPAC) Talent & Culture Team.

This role is responsible for providing support to the Vice President – Organisational Effectiveness and Strategy, MEA PAC and the broader T&C team on strategic projects that align to our ambition of becoming a world-class provider of services and support for our Team Members and Hotels.

Initially commencing on a full time 6-month contract, this role will act as the project lead for our administration and process workstreams, supporting the project by setting deadlines, coordinating resources and stakeholders, assigning responsibilities and monitoring the overall program of change whilst producing consistent documentation and templates to support the growth of the MEAPAC region.

Getting to know the role and your responsibilities.

· Coordinate and collate policy, procedure, documentation and templates as it pertains to Talent & Culture across our region to establish best practice.

· Creation of consistent forms, templates and branding to ensure one harmonised way of working.

· Drive the digitisation process of forms in collaboration with IT / OneHR team to support optimised processes across the 3 hubs;

· Document and map the processes as it pertains to Talent & Culture across the 3 hubs with the ability to identify opportunities to streamline or optimise as required;

· In collaboration with the Digital T&C solutions team, support the roll out of a SharePoint site including the creation of documentation, training material or content as required;

· Prepare presentations for T&C leadership team to support projects;

· Develop project plans and regularly updates and maintaining timelines

An exciting opportunity has become available for a Design & Technical Services Manager, Pacific to join our team. You will be responsible for the interpretation of incoming project opportunities, ongoing project management and proposal of design concepts to improve product delivery across the Pacific region.  

Getting to know the role and your responsibilities.

• Prepare the project hotel space program and analyse spatial requirements to ensure efficiency and functionality.
• Coordinate and integrate the information supplied by Accor experts (standards and specifications for design, construction, MEP & specialized equipment and OS&E)
• Provide Development assistance such as area scheduling (space planning), project programming and reviewing of plans, layouts and project documentation for all premium, mid-scale and economy brands.
• Review, offer potential improvements and approve design documentation.
• Attend regular project team meetings to ensure that the AccorHotels standards (design, operation, maintenance, etc.) of the different hotels are met.
• Propose opportunities / design concepts for improvements to core brand standards.
• Assist during the pre-opening phase including defect inspection, and handover review.
• Maintain awareness of market leading technologies and concepts required to ensure future proofing of design development.

Rest’s Data, Technology and Delivery (DTD) business unit is accountable for planning and preparing the organisation for the future through strategic technology innovation, as well as charting our business strategy and executing for today and tomorrow.

The Product Engineering Manager will oversee and lead software development engineers responsible for developing, maintaining, and optimising Rest’s mobile app, web portals and all customer facing digital capabilities, ensuring API development standards are followed along with security and compliance policies. The Product Engineering Manager plays a crucial role in providing guidance and technical leadership to the development of API and frontend functions in the product teams.

Key Accountabilities/Responsibilities

• Ensure all changes to APIs are developed following the API platform team standards, this includes branching strategy, and right controls and checks in CI/CD pipelines that enforce and verify compliance with how APIs should be built, tested, deployed and operated. 
• Implement security best practices in the SDLC of API to protect sensitive data and transactions. Ensure compliance with regulatory standards as well as standards set by platform teams including managing APIs access and authentication. 
• Oversee the release process for product API in every stage. Have contingency plans in place to address potential deployment failures or disruptions. Drive culture of zero-downtime deployments. 
• Enforce coding standards, testing practices, and documentation guidelines to ensure front end components and API are robust, well-tested, and well-documented to minimise the risk of bugs and vulnerabilities. 
• Collaborate closely with solution architects, product owners and engineers to define scalable, reliable, and efficient API that meet product needs, while also assessing potential security and performance risks. 
• Oversee the entire SDLC of APIs and frontend components, including versioning, deprecation, and sunsetting of relevant APIs as well as secure practices for frontend code. 
• Manage a team of engineers, providing guidance, mentorship and goals and performance review. Foster professional growth of team members through career development, training and skill-building opportunities. 
• Drive initiatives to introduce observability and monitoring best practices. Monitor and optimise product APIs performance, stability, and reliability to handle increased traffic and usage, proactively addressing bottlenecks and issues 
• Identify, assess, and prioritise risks associated with API development, deployment, and maintenance, and develop proactive strategies and controls to mitigate these risks aiming at minimising end product exposure. 
• Stay up to date with industry trends, new technologies, and best practices to continuously improve product APIs and drive innovation. Foster a culture of continuous improvement within the team, encouraging learning and skill development 

Reporting directly to the General Manager, you will have the responsibility of overseeing all aspects of the accommodation operations, including front office, housekeeping, and guest services. You will ensure the highest level of guest satisfaction by maintaining high standards of service and operational efficiency. You will be responsible for the following: 

• Ensure guest history database maintenance systems are in place.
• Ensure all rooms related areas comply to brand standards.
• Conduct inspections to review, monitor and upgrade performance of the department through dissemination of information, explaining new directions, policies and procedures.
• Communicate a clear and consistent message regarding departmental goals to produce desired results.
• Monitor and promote room rates, specials, and promotions at the residence.
• Review reports and financial statements to determine Rooms operations performance against budget.
• Demonstrate and communicate key drivers of guest satisfaction for the brand’s target customer.

As a Construction Manager you lead, manage and organize construction projects with a high level of professionalism and according to routines, company policies, guidelines and local legislation. You prepare and present budgets and business cases as well as follow-up on cost and suppliers to secure financial transparency. You drive tendering and contracting for your projects and coordinate design, execution and logistics for your projects. Through strong teamwork and clear communication, you secure that relevant stakeholders receive needed information on time. 

Key responsibilities: 

• Secure, plan and lead project store refurbishment projects.
• Prepare and present budgets and business cases.
• Optimize planning and follow up, drive improvement actions.
• Run projects in line with H&M routines and secure financial transparency for all projects.
• Secure a good communication between internal and external stakeholders.
• Conduct tenders, evaluate bids and select contractors.
• Follow up and manage projects to secure deadlines, costs & quality standards.
• Secure that the stores are built in line with the general/local building standards & H&M/portfolio brand design specifications.
• Ensure compliance with project documentation, time schedule, quality reporting project close out and handover.

Become part of our Passionate, Collaborative & Inclusive team 

• Make a difference by inspiring and driving a sustainable water future.  
• Chatswood based (brand new offices!), hybrid work environment, immediate start, F/T Perm 

About us: The Australian Water Association (AWA) is a national not-for-profit organisation and Australia’s biggest water network. Our Purposeis to inspire and drive a sustainable water future.  We work with almost 400 volunteers to provide opportunities for our members to Share, Connect and Inspire through our networks, events, programs and content. We also contribute to the Sustainable Development Goals (SDGs) in our region through our International Program.

This is a wonderful time to join our innovative organisation as we continue to invest and digitally transform into a truly member centric organisation, and you will have an opportunity to contribute to shaping this and making a difference.  

The opportunity:  

• Be part of a dynamic Events, Awards and Digital team showcasing innovative Australian water knowledge and technologies on the national and international stage. 
• Manage and deliver premium in-person, digital and hybrid events in Australia including multi-day and multi-stream conferences, exhibitions, and webinars. 
• Manage the end-to-end production of national and state-based events; everything from program curation and development, managing and engaging with Committees, suppliers, venues, and catering, organising relevant technology requirements and maintaining sponsor relationships, through to financial management and post event reporting. 
• Manage end-to-end delivery of Australian delegations to attend and exhibit at international conferences and exhibitions (e.g. Vietwater) (possible international travel opportunities)  
• Contribute to the achievement of the United Nations Sustainable Development Goals (SDGs) in our region. 

We strive to foster a ‘One AWA’ culture by connecting and working closely with our colleagues, this means collaborating with our Member Engagement Managers in each state/territory to produce and deliver major state-based events. You will also work closely with other members of the broader AWA team on a range of projects. 

What you’ll need to succeed: 

• 1-2 years’ experience in an Event Manager or similar role with demonstrated ability to manage events and exhibitions from conception to delivery.  
• Can-do attitude with a willingness to learn.  
• Appreciation of diversity and cultural sensitivities working with international partners  
• Digitally savvy with proven experience delivering hybrid and digital events.   
• Ability to work with volunteer committees to deliver an event.  
• Self-starter with commitment to the team’s overall success  
• Ability to work across multiple projects simultaneously.   
• Excellent communication and collaboration skills An easy, helpful manner and a calm, unflappable approach will also prove very useful! 

Why you’ll love working with AWA: We’re a diverse collection of people who have come together because we share a common goal to inspire positive change. Our team are supportive and we have an open-minded, forward-thinking, and inclusive culture. We offer a range of employee benefits including flexible work arrangements and a hybrid work environment, time off in lieu, a focus on your professional development and mentorship opportunities, wellbeing initiatives, birthday leave and salary packaging. 

Diversity, Equity, and Inclusion:  We are committed to ensuring diversity, equity, and inclusion throughout our organisation and celebrate difference in all that we do.  

We believe our people are our greatest asset and by supporting and incorporating their diverse talents, knowledge, perspectives, and experiences, we can strengthen our relationships with our members and influence real change.  

We are committed to building a team that represents a wide variety of backgrounds, perspectives, gender, skills, abilities and locations.  

To apply: Please provide a covering letter specifically addressing the selection criteria together with your CV by no later than Monday 4 March 2024

Be part of sharing special places and shaping lasting memories with Australia’s leading experiential tourism business. 

About Us 

Proudly part of the Hornblower Group, Journey Beyond is a national business focused on bringing Australia’s most unique and iconic experiences to life. Our aim is to take guests beyond, to ignite their imagination and to transform the amazing into the breath-taking. 

Our suite of iconic tourism brands stretches across Australia’s beautiful coastline and deep into the heart of our continent’s rich landscape. We own and operate Journey Beyond Rail Expeditions (The Ghan, Indian Pacific, Great Southern and The Overland), Rottnest Express, Cruise Whitsundays, Darwin Harbour Cruises, Sal Salis Ningaloo Reef, Outback Spirit, Melbourne Skydeck, Eureka 89, Journey Beyond Cruise Sydney and Horizontal Falls Seaplane Adventures. 

Outback Spirit Tours offers a range of unique adventure tours, desert safaris and luxury short stays across our beautiful country. Our adventures capture the very essence of Australia, from the rugged red cliffs of the Kimberley to the unspoiled natural wonder of Tasmania, we bring iconic experiences to life. We operate 9 lodges in some of the most remote, inaccessible and beautiful locations. Our team of guides, drivers, camp and operations staff are passionate about the outdoors and take pride in bringing our guests on the adventure of a lifetime.

As an Administration Assistant with Outback Spirit Tours you will have the opportunity to work in a fast-paced and diverse environment. You will provide daily administrative support to ensure efficient day-to-day operations. Your attention to detail and excellent organisational skills will be paramount in your success in this role.

Responsibilities

• Provide general administrative support such as answering phone calls, and responding to emails
• Assist with freight when required
• Coordination of flights and arranging travel as required
• Coordinate the supply of parts to our lodges
• Assist with maintenance requests and coordinate logistics of contractors/supplies
• Maintain and update company databases, registers and files, ensuring accuracy
• Assist with the implementation of the preventative maintenance programs for lodge assets
• Implement contractual sub-contractor agreements
• Ordering of various items for the lodges such as fuel and equipment
• Prepare and distribute documents, monthly reports, and presentations as required
• Review and document standard operating procedures
• Contribute to the improvement of administrative processes and procedures to enhance efficiency and productivity

• Minimum of 2 years of experience in an administrative role
• Demonstrated experience using computer based Maintenance Management Systems such as MEX
• Working knowledge of maintenance and asset management practices
• Knowledge and ability to implement WHS risk procedures into online applications such as PROTECHT
• Excellent communication and interpersonal skills, with the ability to effectively collaborate with diverse teams and individuals
• Strong organisational skills, with the ability to prioritize tasks and meet deadlines
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
• Attention to detail and a high level of accuracy in all work
• Flexibility and adaptability in a fast-paced and changing environment
• A positive attitude and a strong desire to contribute to a team

This is an amazing opportunity to work within an administrative capacity for a growing tourism business.

• Generous Travel discounts across the Journey Beyond Group;
• Study assistance Policy;
• Private Health discounts;
• Employee Assistance program;
• Discounts on Journey Beyond merchandise.