Would you like to work for a multinational company with a diverse and social workplace that grows and invests in their staff? We are looking for a Receptionist / Administrator to join our team in our beautiful North Sydney office for a 6 months fixed term contract.

This is an exciting role with lots of variety from reception duties to facilities and events responsibilities. You will work closely with Business Support Manager and the wider team each day as well as assist the Human Resources, Talent Acquisition and Credit Services teams regularly.

What you'll need to bring to the party

• Professional and welcoming reception and hospitality skills
• Ateam player attitude as someone who is motivated and happy to get involved in all tasks of the job
• Focused with strong time management and juggling skills
• Passionate internal and external customer service skills while promoting our values
• Ability to follow direction and work autonomously

What you'll be doing

• General reception duties, meeting room and VC set up
• Diary management and adhoc administration
• Maintaining security access system and reporting – training provided
• Liaising with suppliers and raising PO's for payments
• Assisting in regular internal and external events
• Assisting the Business Support Manager
• Working with all levels of the business across multiple offices

Our reception/administrators are the first point of contact for our families. They are essential in being a reliable source of information regarding our services.  

Duties include (but not limited to): 

• Meeting and greeting families 
• Answering phones and making appointments 
• Outlook email inbox management 
• Creating invoices  
• HiCAPS and Medicare payments 

• NDIS Funding 
• Entering and scanning client data and documents 
• Basic office maintenance including tidying and cleaning 

Skills and experience 

Essential Criteria: 

• Allied Health Administration/Reception experience 
• Familiarity with Microsoft Teams and Excel 

• Calendar management 
• Impeccable time management skills 
• Ability to prioritize workload 
• High computer literacy skills 

• High level of attention to detail 
• Effective communication skills 
• Ability to efficiently multitask and handle ad hoc duties as they arise throughout the day 
• First Aid Certificate, WWC Check, NDIS Worker Screener and Police Clearance (or must be willing to get) 

Desirable Criteria: 

• Power Diary Experience 

• Completion of Medical Reception course highly regarded 

Hours: This is a casual position, 21 – 30 hours per week, weekdays only, with a view to permanent employment. Leave cover also available. 

Training: Position to commence in January 2024, full training provided. 

Location: This position is based in Joondalup, however on the odd occasion, you may be asked to be able to cover shifts at our Wembley premises when needed. 

Salary: This is a level 3 medical reception position. Salary will be discussed at the interview stage. 

 Job benefits and perks 

• A fun and friendly team environment 
• Part or full time work available
• Collaborative and multidisciplinary team 
• We pride ourselves on providing flexible work arrangements 
• You will feel well supported with all your work carried out with AIM Therapy through regular meetings and training 

• Regular team bonding opportunities such as morning tea, team lunches and birthdays and socials on AIM! 
• Birthday and anniversary rewards 
• We provide a supportive team environment through: peer support, regular support sessions, premise and team meetings and a very approachable management team including a Practice Manager and Clinical Coordinators to provide support as required. 

Management receives regular feedback from the clinical and admin team to constantly improve the team experience because we love our team and want you to love it too! 

We can't wait to hear from you if you feel you could be a great fit : )  

This position is responsible for ensuring the daily coordination of the Housekeeping operations and that the department achieves the highest level of service delivery through effective communication and follow up.

What are your Primary Duties?

• Prepares the morning reports showing occupied, vacant, departures and out of order rooms for the Housekeeping Department. Allocates work fairly and in line with procedures.
• Undertake all administrative duties as directed which will include and is not limited to, preparing / updating rosters and team schedules, preparing purchase orders and store requisitions, processing invoices, department policy updates, data entry and general correspondence.
• Assist facilitating the smooth running of the department through adequate supply of materials, equipment and guest and cleaning supplies by means of weekly store requisitions.
• Maintain and update administrative data
• Prepares morning work sheets for Housekeeping Attendants, Housepersons, Public Area Cleaners and contracted Housekeeping Attendants if on site.
• Answer all calls directed to Housekeeping
• Follows written and verbal directions from the Executive Housekeeper.
• Maintain a professional relationship with all Housekeeping team members as well as other departments.
• Liaise, communicate and coordinate with all operational departments to assist in ensuring all internal and external guest requirements are met and the appropriate departments are informed.
• Maintain a logical and up-to-date filing system and archive directory in order to provide for an efficient operation of the Department.
• Assist the Housekeeping Supervisors/Team Leaders in servicing and/or checking of guest room and public areas when required, as per procedures, to achieve Hotel standards.
• Draft and distribute Housekeeping meeting minutes as required.
• Assist with the management of the hotels’ Policy and Procedure register.
• Any other duties assigned by Housekeeping Management.

Rentokil Initial has a great opportunity for an enthusiastic Business Administrator to join our team based in Port Melbourne on a Permanent full-time basis.

We do require the successful candidate to be based in Melbourne, Victoria as this role will be based out of our office in Port Melbourne. You will be required to come into the office Monday to Friday.

This role reports directly to the Business Administration Team Lead and will see you utilise your Customer Service experience to build customer relationships, work with technicians on scheduling and invoicing to customers within our Pre-Construction division.

Core responsibilities in the role include:

• Liaising with customers directly via email and phone calls on a daily basis
• Resolve problems aligned to complaint resolution and customer in jeopardy procedures by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; and escalating unresolved problems.
• Build and maintain strong, long-lasting customer relationships with both external and internal customers
• Work cross functionally with the internal service delivery teams to ensure customer needs are being met.
• A high degree of attention to detail and accuracy while invoicing using the CRM and setting up appointments for Pre-Construction customers.
• Collation and preparation of reports
• Maintaining our databases by ensuring customer records and details are up to date while ensuring compliance
  

The ideal candidate will possess:

• Experience in working as Business Support, Administration or Coordinator (essential)
• Excellent customer service skills (phone based)
• Intermediate computer skills
• Complaint handling and conflict resolution skills
• Ability to work under pressure, multi-task and work autonomously
• High attention to detail
• Outstanding verbal and written communication skills
• Love working in a team environment
  

What is on offer:

• Competitive salary.
• A friendly, supportive environment where you can enjoy going to work each day.
• Access to staff benefits and discount programs with major retailers and stores.
• Comprehensive training via the company's in-house programs.
• Access to ample on-site car parking.

If you are a team player with strong administration skills and are looking to make the move to a global organisation with plenty of scope for growth and contribution to a multi-faceted organisation APPLY TODAY

Employee Testimonial -

“The onboarding and training I’ve received has been amazing.” At Rentokil Initial, there’s a real focus on teamwork, collaboration, support and communication.”

Renay Fagan

“There are lots of incentives, rewards and bonuses available at Rentokil Initial.”

Carly Shreeve

"I am really proud to work for Rentokil Initial and I have enjoyed working here for the last 11 years."

Sierra Warrington