We are hiring an IT Administrator for a role based in Melbourne. You will work closely with the IT team to ensure the smooth operation of all IT-related activities.

• Proven experience as an IT Administrator or similar role.
• Strong knowledge of IT systems and infrastructure, including hardware, software, networks, and servers.
• Experience with Windows and Linux operating systems.
• Proficient in network administration, troubleshooting, and security.
• Ability to handle multiple tasks and prioritize effectively.
• Excellent problem-solving and communication skills.
• Knowledge of ITIL best practices is a plus.
• Relevant certifications, such as CompTIA A+, Microsoft Certified Systems Administrator (MCSA), or Cisco Certified Network Administrator (CCNA), are preferred.

Zone IT Solutions is Australia based Recruitment Company. We specialize in Digital, ERP and larger IT Services. We offer flexible, efficient and collaborative solutions to any organization that requires IT, experts. Our agile, agnostic and flexible solutions will help you source the IT Expertise you need. Our delivery Offices are in Melbourne, Sydney and India. If you are looking for new opportunities; please share your profile at [email protected] or contact us at 0434189909

Also follow our LinkedIn page for new job opportunities and more.

Zone IT Solutions is an equal opportunity employer and our recruitment process focuses on essential skills and abilities. We welcome applicants from a diverse range of backgrounds, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse (CALD) backgrounds and people with disabilities.

We are seeking an experienced Project Administrator to join our Rail business line in Melbourne to support an on-going project. In this opportunity, you will take on a variety of duties across general administration and technical project support with exposure to finance tasks. 

Key duties/responsibilities

• Specialist technical project and general support to consultants, senior consultants, project managers and principals
• Document control of sensitive information pertaining to project inclusive of uploading and downloading significant amounts of data
• Filing and document management within company share drive and TEAMS
• Supporting requests for information and support team with current deliverables and planning activities
• Project reporting
• Project finance support as and when needed

The Role:

We are on the hunt for a customer experience focused, motivated, problem solver to join our fast-growing team. Reporting into the Claims Administrator - Team Leader, you will act as a second line of support for our external Call Centre, as a Claim Administrator.  The Claims Administration Team is responsible for all non-voice related customer resolutions, including client and customer escalations, case management, product replacement resolutions, and working with Manufacturers to seek alternative repair and replacement remedies.

This is a brand new role, with great growth potential and exposure to our clients, in addition to our nationwide Repair Networks and large Australian Manufacturers. 

PLEASE NOTE: This is a hybrid role and our office is located in Melbourne, Australia. You will be required to come into the office 0-3 times a week. 

What Makes This Role Unique?

• Your work will directly impact the customer experience - providing great resolutions to customers whilst working strategically with Manufacturers, Retailers and internal teams.
• You’ll be encouraged to gain a deep understanding of our business and bring your own ideas to the table and improve on our Customer Experience.
• With lots of variety in a fast-paced, entrepreneurial environment you won’t get bored!

We're Looking For Someone Who:

• Is passionate about the delivery of high quality customer service experiences - both in written and verbal scenarios.
• Brings an analytical and empathetic approach to resolving a vast range of customer service issues with conflict resolution, decision making, and problem solving skills.
• Is ambitious: you’ll go above and beyond to get results (and you’re able to motivate others to do the same!)

Key Responsibilities:

• Support our Customer Experience Team / Call Centre partner with Escalations and Approvals following our Business Rules and Authority Limits. Undertaking timely and accurate responses to escalated customer complaints and disputes.
• Provide regular updates on Case Management to stakeholders on open Service Requests within agreed Service Levels - working closely with Manufacturers and Authorised Repairers to obtain updates on repairs status, estimated time frames and parts availability.
• Work closely with Manufacturers to obtain replacement resolutions for faults that are deemed a Major Failure under the Australian Consumer Law.
• Maintain an email in-box for all client and customer escalations, and respond within agreed Service Levels.
• Processing of reimbursement payments for Consequential Loss and other Good Will compensation resolutions.

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the role:

The FIS Australasia Technology team is made up of 60+ people based in Melbourne, Sydney, Manila and India. This role sits within the Infrastructure team and requires working within a dynamic environment that is growing fast. The team are involved in the deployment and running of new technology stacks and maintaining our server infrastructure, networks, cloud connectivity and ensuring we can deliver for our customer’s needs.

What you will be doing:

• Installing, configuring, implementing and maintaining systems

• Working on large, complex systems that require skill in multiple technical environments

• Monitoring usage and tuning systems for optimum performance

• Providing technical analysis, problem resolution and proposing solutions

• Visiting data centres for maintenance and resolution of storage issues

• Implement system enhancements that will improve reliability and performance of system

• Maintaining a stable and secure systems environment

• Management of SSL/TLS Certificates associated with a Certificate Authority.

• Assist in deployment of releases

• Out of hours work will be required for changes/upgrades and for being part of an on-call rotation to take escalations from the Level 1 on call team.

What you bring:

• Must have sound previous hands-on experience on Red Hat Linux / System Administration and Data centre operations (Dell server terminologies)

• Experience with VMware virtualization, Nutanix HCI, NetApp and other storage technologies (AFF300, AFF400 etc)

• Sound knowledge of cloud technologies (Azure, AWS), Networking (CISCO 9000 series switches), Microsoft Windows server & Ansible/PowerShell automation

• Management of SSL/TLS Certificates. Experience with public key infrastructure (PKI) and experience with certificate life cycle management, such as Venafi

• Scripting (Perl/Bourne)

• Knowledge of TCP/IP, network monitoring and tools and technical writing principles and practices

• IT security conceptual knowledge and hands on experience with remediating vulnerabilities

• Effective analytical, problem solving, installation and maintenance skills

• Ability to work independently as well as within a team

A bonus if you have experience in the following areas:

• Splunk administration, Monitoring, and backup tools (Nagios, Veritas, Rubrik etc)

What we offer you:

• Work from home arrangement and a flexible, supportive team environment

• Great benefits including medical and personal insurances and employee share scheme

• An opportunity to work with leading technology and play an integral part in the Fintech industry

Please note applications will be reviewed and responded to after 10 January 2024.

#LI-TC2

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the team:

The Senior Network Administrator role will require you to work within a dynamic environment that is growing fast.  The team is based mainly in Melbourne with some team members in Sydney and they are involved in the deployment and running of new technology stacks and maintaining our server infrastructure, networks, cloud connectivity and ensuring we can deliver for our customer’s needs.  You will be working with the local Linux operations team on our fleet of around 600+ servers and will look at maintaining overall environment health, facilitating complex changes, and getting involved in trouble shooting for the Linux and infrastructure environments.  If this sounds like you, we encourage you to apply!

What you will be doing:

• Work with other departmental SME to implement best infrastructure solution for new functionality and on-going environments.

• Determining requirements and configuration for Network infrastructure with external interfaces

• Act as Network infrastructure SME and primary contact

• Document and employ consistent build and deployment process to facilitate build process, adding automation were possible.

• Reviews functional and technical designs to identify areas of risk and/or missing requirements.

• Acts as tie breaker on design decisions.

• Installing, configuring, implementing, and maintaining systems

• Working on large, complex systems that require skill in multiple technical environments.

• Monitoring usage and tuning systems for optimum performance

• Identify and automate manual tasks using scripting or application development.

• Implement Network enhancements that will improve reliability and performance of Network.

• Maintaining a stable and secure network environment

• Management of SSL/TLS Certificates associated with a Certificate Authority

• Out of hours work may be required for changes/upgrades and for being part of an on-call rotation to take escalations from the Level 1 call team.

What you bring:

Must have:

• A minimum of 5 years of hands-on experience on Network Administration

• Significant experience with Juniper technologies and F5 load balancers

• AWS and Azure skills/familiarity, abilities with Terraform also good

• Strong experience with networking concepts

• Management of SSL/TLS Certificates. Experience with public key infrastructure (PKI) and experience with certificate life cycle management, such as Venafi

• IT security conceptual knowledge and hands on experience with remediating vulnerabilities

• Knowledge of network monitoring like Nagios, AppNeta and tools and technical writing principles and practices

• Effective analytical, problem solving, installation and maintenance skills

• Change peer/technical review, Problem investigation, project design, delivery and documentation

• Ability to work independently as well as within a team

• Ability to communicate effectively verbally and in writing

A bonus if you have experience in the following areas:

• Ansible

• OpenShift/Kubernetes

• Containers, e.g. Docker, Podman

• Nagios

• Splunk

• Working with formal ITSM processes using Jira or SNOW

What we offer you:

• Flexible, hybrid working arrangements

• Competitive salary package and benefits including employee share scheme, medical and personal insurances.

• An opportunity to work on innovative technology projects with leading clients

#LI-TC2

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

What you will be doing:

As a Database Administrator at FIS you will be providing database support services to our application teams and Technology Services Group operations teams.  You will also:

• Work with other departmental SME to implement best database solution for new functionality and on-going environments.
• Act as Oracle database SME and primary contact
• Documenting and employing consistent build and deployment process to facilitate build process, adding automation were possible.
• Reviewing functional and technical designs to identify areas of risk and/or missing requirements.
• Reviewing and enhancing system wide monitoring and alerting using OEM.
• Participating in system wide Exadata and OEM patching.
• Working on large, complex systems that require skill in multiple technical environments.
• Providing technical analysis, problem resolution and proposing solutions
• Identifying and automating manual tasks using scripting or application development.
• Management of SSL/TLS Certificates associated with a Certificate Authority
• Out of hours work may be required for changes/upgrades and for being part of an on-call rotation to take escalations from the Level 1 on call team.

What you Bring

• A minimum of 5 years of hands-on experience on Oracle Administration
• Significant experience with GoldenGate, Dataguard and Rman.
• Skilled level in SQL, PLSQL and Shell scripting.
• Strong experience with OEM and database performance tuning.
• IT security conceptual knowledge and hands on experience with remediating vulnerabilities.
• Effective analytical, problem solving, installation and maintenance skills.
• Change peer/technical review, Problem investigation, project design, delivery, and documentation
• Ability to work independently as well as within a team.
• Ability to communicate effectively verbally and in writing.

Added Bonus if you Have:

• Ansible
• MSSQL advanced skillset is very desirable.
• PostgreSQL, MYSQL and MongoDB
• Exadata

What we offer you:

•  A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
• Flexible working arrangements
• Benefits include BUPA corporate health insurance plan, company share scheme and other personal insurances

#LI-TC2

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

We are seeking an exceptional People & Talent Administrator to become a vital member of our team. Reporting directly to our People & Talent Team Lead, this role presents an incredible chance for a driven and energetic individual to join us during an exciting period of growth.

About the Role & Team

As a People & Talent Administrator, you will have the chance to support various HR functions, including recruitment, onboarding, training & development, employer branding and organisational culture. This role requires someone who is versatile and can assist in all aspects of HR. It is an excellent opportunity for you to utilise your wide range of HR and general administrative skills.

What you’ll do:

• Conducting end-to-end recruitment, including advertising roles, cv screening, conducting phone interviews, generating offers, and working with key stakeholders to ensure our records are up to date;
• Providing a seamless onboarding and induction experience for new employees and working with department managers and team leaders to ensure they are set up for success;
• Help to create and implement our employment branding strategy to increase brand recognition in different locations and markets, including utilising platforms like LinkedIn, our Careers site, and onsite meet-ups/conferences;
• Driving employee engagement activities and constructing ways to improve work relationships, build morale, increase productivity and enhance retention;
• Ensuring all compliance documentation for the HR function is up-to-date and well-documented. This includes, but is not limited to, ISO27001, Working with Children’s Checks, National Police Checks, and Right to Work Eligibility.

What you'll bring:

To be successful in this role, you will have:

• Experience within a HR administration, agency recruitment or in-house recruitment role;
• A tertiary qualification in HR or other relevant qualification;
• The ability to work autonomously and within a team environment;
• Excellent verbal and written communication skills;
• Ability to build strong relationships whilst maintaining confidentiality;
• Strong organisational, administrative and time management skills;
• Ability to communicate effectively at all levels within the organisation and externally.

What’s in it for you?

• Meaningful work in a rewarding industry that allows you to contribute to a mission that you believe in
• Flexible working culture - hybrid working environment
• Learning & Development - we want you to grow and get the most out of your role!
• Parental Leave Program for both primary and secondary carers
• 24/7 access to our Employment Assistance Program (EAP) through the means of face-to-face, livechat and phone support
• Social events and weekly free lunches (Melbourne)

It is a really exciting time to join Compass. We are growing fast and need people who want to grow with us. Compass is proud to be an equal opportunity employer. We embrace and celebrate diversity and are committed to creating an inclusive environment for all employees.

Prior To Commencing Employment, You Require:

• a valid Employee Working With Children Check
• a satisfactory National Police Check
• verification of unrestricted work rights in Australia, eg citizenship, passport, or birth certificate