Elements of Byron is an award-winning Beach front resort, nestled on 50 acres of absolute beach front paradise in Byron Bay. The role of Recruitment Admin Resourcer will support our Talent and Culture Manager who is responsible for Recruitment, Culture and Training at the resort.

This is a full time position working 5 days Mon-Fri, 8.30am - 4.30pm.

You will be responsible for providing admin and some recruitment support to ensure that effective candidate management and communication is maintained with all applicants who are applying for roles at the resort. There is a high volume of candidate calls, email correspondence and diary management, so your ability to manage multiple tasks will see you excel.

This role would suit someone who is extremely organised, has high attention to detail, can juggle multiple tasks and prioritise, while remaining cool under pressure. It is essential that you have worked in a HR or Recruitment environment, but please be aware that this is not a stand alone recruitment role. It would suit someone junior who has an interest in developing their recruitment or HR experience.

Your responsibilities will include but are not limited to:

• Phone screening and shortlisting of candidates using our candidate management system (Workable)
• Adding new employee details to Humanforce and following up on their onboarding progress
• Monitor and respond to telephone and email queries regarding interviews or start date information
• Diary management of Talent and Culture Managers inbox and calendar
• Assisting with the coordinating of recruitment activities including scheduling interviews, performing reference checks, and managing correspondence during the recruitment process
• Schedule learning and development training sessions and update the training calendar
• Co-ordinate administration processes for probation reviews, performance development reviews, employee visas, RSA’s, Drivers Licences, and other licence renewals as required
• Other ad hoc administration assistance as required

• Previous experience in a similar HR or Recruitment support role
• An HR Qualification would be highly regarded but is not essential
• Well presented with excellent communication (written and verbal) and interpersonal skills
• Well organised with strong attention to detail
• Remain calm, patient and organised in high volume work situations
• Results oriented and ‘can do’ positive attitude
• High level administration and organizational skills
• Display a high energy level
• Intermediate to advanced skill level - Microsoft Office Suite

• Restaurant, Accommodation and Spa treatment staff discounts
• Employee Assistance Program
• Full Day Orientation and dedicated departmental training
• Annual and fortnightly staff awards
• Refer a friend incentive
• Stability and long term employment opportunities for the right candidate
• Work in a beautiful beach side award winning resort
• Parking available on site

For more information please contact Justine Dorrell on 02 6639 1516

Role: Patient Services Assistant

Reports to (position): Dialysis Clinic Manager

• To provide support to the nursing staff in the dialysis clinic by performing non-clinical duties relating to direct and indirect patient care.
• Functions as a team member, promoting the values, missions and goals of the clinic and company, constantly working towards their achievement.

Key Responsibilities:

• Protects the rights of patients by adhering to Privacy Principles and providing an excellent standard of care.
• Ensures cleanliness and neatness of patient’s environment and stock room
• Ensures cleaning of the Isolation rooms is done when required.
• Cleans exterior of dialysis machines, patient chairs and over-bed tables as per policy and procedures
• Assists with basic food preparation and delivery of nutritional requirements to patients as well as assists with meal ordering
• Serves, distributes and collects patient / visitors meals and refreshments
• Arranges patient transport from Dialysis treatment
• Attends to the re-stocking of consumables in the stock room and trolley/s as required for daily operation of the clinic 
• Monitors consumable stores and orders stock as required
• Confirms delivery of stock, checks inventory and documentation
• Performs stocktake when requested
• Maintains Clinic Manager database
• Ensures routine collection and appropriate disposal of linen, rubbish and contaminated waste
• Orders and pack away linen
• Assist in the collection of blood samples by pathology lab, help spin blood before collection 
• Participates in Quality Improvements  activities as required by the Dialysis Clinic Manager
• Ensures/promotes a safe, secure and healthy working environment to staff and a comfortable, safe environment for visitors and patients as detailed in the Workplace Health and Safety policy (FMEAU-28).

Engages in interne.al and external in-service activities to enhance / maintain skills and knowledge

• Provide exceptional customer service & product/service information at front house, via telephone and email
• Supporting the Client Services Specialists and Clinic Coordinator with ad hoc tasks
• Work collaboratively with all departments to support client, examinee and expert needs
• Working towards and achieving company KPI’s and objectives for expert bookings, customer onboarding & customer service
• Assist in training lawyer/insurers/experts in the use of systems as required; 
• SMS inbox management for examinee appointment confirmation
• Pro-active appointment confirmation calls to examinees and clients to avoid Failure to Attend(FTA)/late-cancellations.
• FTA/late-cancellation re-bookings
• Teleconference connections
• Home-risk assessments
• Video testing calls with examinees
• Assist the Clinic Coordinator at front reception when required to ensure Examinee and Expert support on clinic days.
• Regular communication with Managers, Clinic Coordinator and Client Services Team.
• Communicate effectively with File Team and QA; 
• Adhere to quality standards as per SOPs.
• Responding to basic enquiries sent to [email protected]; 
• Keep up to date with key administrative knowledge in order to provide effective support as requested;  
• Support Expert needs in order to enhance their experience ie. system training and assistance with general queries;
• Assist in managing the Court Hearing Notices process with the Clinic Coordinator and Client Services team.
• Assist the File and Admin team and Experts in chasing for documents for upcoming assessments from lawyers and communicate to experts and team.
• Ensure that facilities are suitable for expert needs; 
• Assist the Client Services Specialists in identifying any potential risks or issues to the team and appropriate manager.
• Promote and support practices that are inclusive, responsive, safe and accessible.