The Senior Insights Analyst will play a crucial role in analysing and interpreting complex data related to customer facing e-Commerce sites for both our direct to consumer and retail / pharmacy partnerships,  and our medical consulting platform. They will be providing actionable insights and recommendations to drive strategic decision-making to support marketing on driving conversion, revenue and prevent churn.

Day to Day Responsibilities:

• Analysing complex datasets related to e-Commerce sites, market trends, telehealth platforms and regulatory frameworks
• Conducting life cycle analysis to better understand the customer journey from acquisition to retention, identifying key touch points and opportunities for intervention to improve retention rates.
• Analysing the performance of CRM campaigns through Braze to assess impact and uplift to key retention and patient metrics. 
• Creating target audience segments based on customer segmentation, lifecycle, behaviours and key triggers to increase retention rates.
• Oversee the end-to-end delivery of analytic initiatives related to marketing analytics and become the domain expert in the Data & Analytics Department.
• Collaborate directly with the Marketing teams to comprehensively understand their needs, translating business requirements into technical specifications and strategic plans.

About the role

We are seeking a detail-oriented and proactive Investment Operations Analyst to join our dynamic finance team. The ideal candidate will play a critical role in ensuring the smooth functioning of fund operations and investment processes. Your responsibilities will encompass a diverse range of duties including fund operations management, financial reporting support, and maintaining key relationships with external stakeholders. This role offers the opportunity to contribute to the success of our investment strategies and operations while advancing your career in financial services. 

Responsibility

• Take ownership of daily fund operations and investment activities, including managing new investor unit registry, subscriptions, distributions, redemptions, and investor records using our established system.
• Perform basic fund-level bookkeeping monthly to support NAV and IAS reporting.
• Assist in the financial year-end process for FATCA/CRS reporting, AIIR, Tax Statements, etc.
• Cultivate positive relationships with external service providers such as custodians, investment counterparties, and bankers.
• Assist in due diligence on underlying investments, primarily fixed-income securities like public bonds, private credits, and short-term securities.
• Analyze investment performance and broad market data to provide insights for reporting and decision-making.
• Prepare ad-hoc reports, charts, and registers to support record-keeping and decision-making.

• Tertiary degree in finance, accounting, business analytics, or related fields.
• Exceptional attention to detail in numerical data processing.
• Proficient in MS Office suite, particularly Excel; basic knowledge of Python coding.
• Basic understanding of accounting principles; experience with XERO accounting software.
• High proficiency in English and Mandarin languages.
• Prior knowledge or internship experience in fund or investment operations.
• Capable of prioritizing tasks and meeting deadlines.
• Able to work independently and take ownership of responsibilities.
• Maintains confidentiality while handling day-to-day tasks.

Are You Ready for an Exciting New Tech Challenge? Look no further than Centorrino Technologies!

At Centorrino Technologies, we're not just another tech company – we're a community that thrives on excellence. We're thrilled to announce our certifications as a Great Place to Work for 2023, Best Places to Work for 2022 and 2023, and Best Places to Work in Tech for 2023. 

Our company is more than just a workplace, it's a hub of inspiration and creativity where employees love to work! Here's why:

• We offer a wealth of training and development opportunities to help you enhance your skills and achieve your career goals, including a diverse range of courses, certifications, and personalised coaching.
• We care about your physical and mental wellbeing, which is why we offer wellbeing subsidies that provide discounts on gym, yoga, and Pilates memberships.
• We understand that technology is key to your success, which is why we give you the freedom to choose between a Mac or PC and offer cost-price tech discounts so you can stay up-to-date with the latest trends.
• We believe in working hard and playing hard, and foster team bonding through a variety of events that help you connect with your colleagues outside of work.
• We believe in your potential and offer a personalized career and learning plan tailored to your unique goals and aspirations, committed to supporting you in becoming the best version of yourself.
• We celebrate diversity and inclusivity, and prioritise health, wellbeing, and fun in our workplace culture.

When you join Centorrino Technologies, you know you are joining an organisation that is driven by our values and innovation. We are proud to be an equal opportunity employer, and are committed to building a diverse and inclusive workplace where we embrace our individual talents, and our differences. We encourage applications from people of all ages, disabilities, LGBTQI, Indigenous people and people from culturally diverse backgrounds.

About Us 

Established in 1988, Rest is one of Australia’s largest profit-to-member superannuation funds. We support nearly two million members, with around $75 billion of funds under management and are recognised as a responsible investment leader*. We believe when members understand and engage with their super, they’re more likely to get a better retirement outcome.

Everything we do at Rest is underpinned by our values and behaviours, we want to Be Daring, Keep it Simple, Take Action and Have Grit. To put it simply we want our people to thrive and love the work they do.

About the job 

• Investigate, resolve and respond to financial crime escalations received from Financial Crime Operations (Transaction Monitoring, Name Screening, Unusual Activity Reports)
• Gather and record required evidence to support any reasonable grounds for suspicion of money laundering, organised crime or terrorism financing activities and articulate key recommendations
• Maintain a current understanding of money laundering and terrorist financing typologies and AML/CTF trends, including policies, procedures, regulations, and industry best practice
• Manage financial crime enquiries and escalations
• Complete KYC, Wolfsberg and related questionnaires in response to Investment Management arrangements
• Austrac Reporting; Suspicious Matter Reports and Cross-Border Movement Reporting
• Prepare monthly financial crime services reporting