We are looking for a talented Digital Marketing Executive. You will play a crucial role in implementing and managing our digital marketing strategies, optimizing our online presence, and driving brand awareness and engagement.

• Create custom triggers within Google Tag Manager to capture specific user interactions, events, and data points that are essential to our tracking requirements.
• Optimize the data layer and events to improve data quality and efficiency.
• Lead the migration of client-side tags to server-side in Google Tag Manager for improved performance and security.
• Modify the JavaScript and HTML code to enhance the existing feature tracking
• Knowledge of digital marketing tools and platforms, including Google Analytics, Google AdWords, social media management tools, and email marketing software
• Investigate and resolve QA discrepancy issues arising from new tag implementations
• Understanding of SEO principles and best practices
• Experience in managing and optimizing digital advertising campaigns
• Strong communication and writing skills
• Ability to analyze data and provide actionable insights
• Proactive and self-motivated with the ability to work independently and as part of a team
• Passion for technology and the digital marketing field

About Us

Zone IT Solutions is Australia based Recruitment Company. We specialize in Digital, ERP and larger IT Services. We offer flexible, efficient and collaborative solutions to any organization that requires IT, experts. Our agile, agnostic and flexible solutions will help you source the IT Expertise you need. Our delivery Offices are in Melbourne, Sydney and India. If you are looking for new opportunities your profile at [email protected] or contact us at 0434189909

Also follow our LinkedIn page for new job opportunities and more.

Zone IT Solutions is an equal opportunity employer and our recruitment process focuses on essential skills and abilities. We welcome applicants from a diverse range of backgrounds, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse (CALD) backgrounds and people with disabilities.

• Develop and execute integrated marketing plans for both Mercure Sydney and Ibis Sydney World Square.
• Manage and optimize digital marketing campaigns, including social media, email marketing, SEO, and PPC.
• Create compelling content for various channels, including websites, social media, newsletters, and promotional materials.
• Analyze market trends, competitor activities, and customer feedback to identify opportunities for growth and improvement.
• Collaborate with the sales teams to develop and promote special offers, packages, and events.
• Establish and maintain relationships with external partners, such as advertising agencies, media outlets, and influencers.
• Organise and participate in promotional events and activities to increase brand visibility and engagement.
• Track and report on the performance of marketing initiatives, providing insights and recommendations for future campaigns.
• Stay informed about the latest industry trends and best practices in marketing and hospitality.

As a Sales Executive you will be responsible for supporting the Sales team in Corporate Subscriptions by handling new business enquiries & assisting with the renewals for currently held corporate digital & print subscriptions (identifying upsell opportunities). You will also be responsible for developing sales proposals, producing usage reports for clients and identifying new business opportunities.

Day to day you will:

• Close new business deals/ acquire new accounts. Handle all stages of the sales process from lead to conversion
• Renew the existing client base, identify and convert upsell opportunities (Enterprise, Site, Team & Print)
• Provide accurate and timely reporting on existing client base and personal new business pipeline
• Support the Sales Manager with the coordination of team operations
• Attend customer related events to help build customer relationships
• Be responsible for the hygiene and management of the Salesforce data set
• Further develop a knowledge of subscription products within your portfolio with a key focus on enterprise clients
• Provide effective, timely and accurate responses to customer enquiries

Please note, this position is based in Sydney and includes hybrid work arrangements! 

Hi. We’re OFX, a global provider of online, international payment and expense management services. We solve the complexity of moving money and enable better decisions. Headquartered in Sydney with offices worldwide, we’re a customer-focused business that is all about inspiring customer confidence.

Our focus is to support both businesses and accounting firms to move away from costly, manual payment processes and provide both scalable and automated solutions that drastically improve the ability of businesses to support their finance functions with an innovative new approach to global and domestic payments and expense management. 

At OFX, you’ll have the opportunity to reach beyond your role and function across disciplines. Make use of your diverse skill set at a business that values your expertise and turn your potential into reality.

Purpose of your role

At OFX, user relationships are a key priority in providing an unparalleled experience to our customers. As an Account Manager, you will be responsible for winning, servicing, retaining and growing a designated portfolio of accounting, bookkeeping and advisory users. You will be responsible for achieving new and existing revenue targets whilst ensuring there is minimum level of customer churn across the portfolio.

It has never been a better time to join OFX as we unveil a revolutionary new product, distinguishing us from competitors. In conjunction, you’re able to leverage your relationship-building prowess to deliver top-tier client service, addressing accounting challenges with our tailored solutions and working closely with your manager to improve the overall service offering. You will proactively identify client needs, aligning our product suite to foster their business growth and provide support to ensure their extensive use of the platform. Your expertise in accounting, payments, and SaaS sales is key to succeeding in the role.

What you do

• Grow and manage an existing portfolio of accounting users with a focus on increasing revenue and generating new interest through referrals of both their existing client base and new accountants/advisors.
• Pro-actively engage your portfolio to communicate partner events, provide updates on product improvements, identify use cases for providing further value to these users, generate new referral opportunities for the new business team to expand and reduce churn by becoming a valuable relationship to your clients’ businesses.
• Bring experience in the relationship management of a portfolio to be able to develop a key account plan that manages growth of our top accounts vs general accounts while maintaining the balance to support both effectively.
• Provide responsive and efficient management of all inbound enquires and liaise with support, product and implementation teams to ensure a satisfactory outcome for your clients’ requests while providing user feedback/issues to assist product development and enhance our CVP of the channel.
• Actively engage and work closely with the OFX compliance, marketing, operations, sales and development/engineering teams in pursuit of achieving commercial objectives.
• Strictly adhere to the full suite of OFX credit, risk management and group policies.

The Commercial discipline is responsible for driving business growth, managing partnerships, and providing industry subject matter expertise and advisory to both clients and internal teams. This strategic and consultative team creates meaningful relationships with clients through their combined knowledge of IT services industry trends and pain points. Members include business development staff of all levels, client partners, alliances and partnerships managers, industry advisors, and operational leads.

As a Business Development Executive (BDE) focused on the SCM, Logistics & Travel industries, you will play a pivotal role in expanding our client base and driving revenue growth as a valuable team member of our Sales and Marketing team, using your expertise to discover and capitalize on new business opportunities within the automotive industry.

Responsibilities:

• Drive the sales pipeline by engaging new and existing clients within the SCM, Logistics & Travel Industries
• Drive client engagement and proposal development.
• Plan and carry out business activities to build client relationships and secure opportunities.
• Collaborate with senior sales and delivery teams to articulate Endava's value proposition effectively.
• Develop and maintain a target account list with defined prospect/client profiles and key value propositions.
• Demonstrate a strong understanding of industry verticals and sub-verticals, providing insights and case studies to support sales efforts.
• Lead discussions with industry professionals and stakeholders to generate interest and showcase expertise in key industry topics.

What We Need

We're searching for someone who's passionate about what they do. Someone with a curious and investigative mindset who understands how to solve problems through deep discovery and smart analysis. We’re looking for someone who’s organised, who can work to a plan, who gets ahead of the curve, and who not only has an eye for detail but knows that the details matter. We require someone who can roll their sleeves up and who brings people together. Someone who leans in, finds the reason to step up and not to step away. We need someone who wants to push themselves to be successful, push us to be better and help our customers to think a little differently.

The Role

As a Senior Account Manager, you’ll play a pivotal role in developing and managing Key Accounts across Australia and New Zealand. You will collaborate closely with cross functional teams to deliver exceptional solutions, ensure client satisfaction, and contribute to the Company’s revenue and market expansion strategies. Your ability to build relationships, understand client needs to identify and drive new opportunities in your portfolio will be essential to your success in this role.

Responsibilities

• Account Management: Develop and execute strategic account plans to drive business growth, client retention, and customer satisfaction.
• Client Engagement: Establish strong rapport with key stakeholders within client organizations to understand their business objectives, challenges, and requirements.
•  Solution Presentation: Articulate our products and services effectively, presenting tailored solutions that align with clients' needs and drive value.
• Cross-functional Collaboration: Collaborate closely with internal teams, such as sales, marketing, product, and technical support, to ensure seamless delivery of solutions and resolve any client issues.
• Upselling and Cross-Selling: Identify opportunities for growth, upselling and cross-selling additional products and services to maximize account revenue and expand business relationships.
• Contract Negotiation: Lead negotiations for contract renewals, expansions, and pricing adjustments while ensuring alignment with company objectives and policies.
• Market Insight: Stay informed about industry trends, competitors, and market developments to provide insights and recommendations for continuous improvement.
• Customer Advocacy: Act as a customer advocate within the organization, conveying client feedback and requirements to drive product enhancements and improvements. Escalate critical client concerns internally and mobilize resources to resolve issues.

What you get to do in this role 

ServiceNow is currently seeking a Senior Account Escalation Manager to manage customer accounts requiring an enhanced level of interaction and personalized service during account-level escalation. The Account Escalation Manager establishes a trusted short-term advisor relationship that ensures overall customer satisfaction with our products and services.

Note  THIS IS NOT A SALES OR SALES SUPPORT ROLE.

Responsibilities

• Development and Execution of Get Well Plan
• Understand all aspects of the situation and develop a clear scope and get well plan.
• 100% ownership of the account escalation engagement and all activities that make up the get well plan.
• Maintain disciplined and regular communications within accounts, from C-level executives to front line administrators, while building credibility through timely action and responsiveness during the account escalation.
• Review & analyze Customer health trends to proactively identify and resolve issues before the customer escalates.
• Co-ordination with all internal subject matter experts and stakeholders, acting as the primary decision point for all active customer activities pertaining to the account escalation.
• Regularly report internally to leadership audiences, through C-level, on active account escalation status.
• Customer champion, a resource specifically focused on returning the customer environment to a stable state and the customer to a state of satisfaction with ServiceNow, resulting in the continued growth of the account.
• Up to 10% travel annually.