Total 6,675 Manager job vacancies in vic melbourne cbd surrounds

• Hybrid working (3 days in office, 2 days from home)
• B-Corp company with multi-award winning products (Good Design x3, Red Dot x2 and Dezeen)
• Customer-centric team (4.8 / 5 star rating out of 3000+ customer reviews)

About Eva

Hi, we’re Eva — Welcome home.

With our laser focus on bringing more thoughtful design to your everyday life, come join us as we help make more people feel at home with Eva.

People are a huge part of the way we work at Eva, and we believe in caring for each other, ourselves, our community and our customers. We value honesty and authenticity and work together with humility to make things happen! When the team wins, we all win. If this sounds like a team you'd like to be part of, read on below.

We're looking for an experienced Head of Customer to lead our Customer Support function at Eva. Having recently launched our showroom in Melbourne (186 Faraday St, Carlton), this newly created role will own and streamline our online and offline customer experience. You will have three direct reports:

1. 2x Senior Customer Support/Team Leads (online)
2. Showroom Manager (offline)

Success in this role looks like:

• Overall responsibility for Customer Support department, ensuring a consistent and on-brand online and offline customer experience
• Work with Senior Support Leads and Showroom Manager to manage day-to-day activities, ensuring timely resolution of customer queries; that performance metrics and targets are met; and quality assurance is maintained.
• Recruit, lead and coach teams to achieve and exceed performance goals and targets (including NPS, CSAT etc).
• Foster a positive and supportive work culture through regular meetings, feedback, and training programs.
• Work closely with Supply Chain to ensure operational elements of the customer experience is streamlined, and there is optimal planning and forecasting to meet customer needs 
• Collaborate with the marketing team to support promotional campaigns across both retail and ecommerce channels.
• Analyse, optimise and implement strategies, processes, and technology to improve operational efficiency and reduce costs, such as process automation, resource optimisation, and lean management techniques to deliver best-in-class customer support.
• Monitor and analyse customer feedback and metrics to drive continuous improvement and communicate trends and front-line feedback to senior management 
• Regular reporting to monitor team efficiency, SLAs and overall customer service.

• 5-8 years experience in a similar leadership role, and/or call centre operations
• Proven leader with excellent communication skills and practices
• Analytical, logical and a natural problem solver
• Great coach, advisor and mentor to inspire a team of people towards a common goal
• Ability to prioritise tasks, meet deadlines and work independently in a fast-paced environment.
• Proven track record of leading with a high degree of emotional intelligence
• Proficiency with Shopify, Zendesk, Monday.com and/or similar programs
• Bonus points if you've had experience in start ups, ecommerce and omni-channel retail.

• A chance to grow with a rapidly expanding start up.
• Support for any course, conference or training that will help us mutually grow, ears and budget for any wild (but justifiable) ideas.
• An autonomous work environment where there is never a regular ‘days work’.
• Flexible work - we’re proud to say that we had WFH before WFH became a thing
• All the coffee/ tea/ beers/ kombucha you need.
• Free anniversary mattress and generous friend/family discounts.
• Monthly team events (prev. events have included the Australian open, cooking classes & escape rooms).
• A diverse culture and a bunch of really lovely people.

If you’ve managed to read this all the way through and have found yourself nodding along the way, then we’d love to see your application come through.

Cosiest,
Amanda

Dutton Financial Services is a subsidiary of Dutton Automotive and provides a range of smart, competitive finance options which are tailored to meet the customers automotive needs and objectives.  

An exciting opportunity has become available at our Dutton One dealership site across Melbourne. Reporting to the General Manager, you will work collaboratively with the dealership sales teams to contribute to the dealership's goal of selling cars. The preferred candidate for this role should have a background in automotive finance/brokerage and sales, along with a strong focus on customer service and the ability to identify opportunities for upselling and cross selling our products.

Assistant Store Manager  | Dan Murphy's Fishermans Bend | Add to our expertise

If you’re looking for a fulfilling career, you’ve come to the right place! As one of our Fulfilment Managers, you’ll play an integral role in managing and maintaining stock levels to drive sales and customer satisfaction. We’re looking for a driven people leader who has a keen eye for detail and is passionate about inventory management and stock control. This role provides critical operational exposure across the business and the opportunity to kick start a career adventure with Dan Murphy’s.

The ROLE:

• Help build a culture that is centred around people development and create excitement about inventory control and stock movement
• Create team succession plans and deliver regular training to store team to inspire them to continuously improve
• Elevate your team through regular coaching and mentoring and empower them to be self sufficient and achieve accuracy across store inventory levels
• Collaborate with store leaders to understand customer needs for key store events and peak trade periods to achieve maximum revenue growth 
• Create an environment that enables team to come as they are, because you know that diversity is the magic that makes good culture

The YOU:

• YOU are results driven and always have the customer experience at the front of mind
• YOU understand the link between effective inventory management and revenue growth and proactively share your knowledge with those around you
• YOU are authentic, analytical and attentive
• YOU understand people and use a passionate and inspiring approach to coach and motivate your team 
• YOU use your planning and organisational skills to keep your team on track and achieve great outcomes

How we take care of our PEOPLE:

An exclusive discount card for Dan Murphy’s, BWS and other Endeavour Group brands including ALH pubs not to mention discounts from Woolworths and Big W. Endeavour Wellbeing Support, our Employee Assistance Program that offers critical incident support, career, conflict, nutrition and lifestyle, money, family, legal and employee assistance. Grow your career within Dan Murphy’s and the wider Endeavour Group network.

If drinks excite you - and you’re close-enough on the requirements, we’d love to hear from you!

Candidates will be required to complete a functional screening assessment as part of the recruitment process.

We are together creators

We’re big, but part of something much bigger. Dan Murphy’s is one of a number of brilliant retail businesses like BWS, ALH Hotels, Pinnacle Drinks within the Endeavour Group. Together we create the moments that bring millions of people together. And together we have more fun, create more opportunities, and score a lot more goals. We’re serious about having a good time - creating a safe, inclusive and fun place to work. We’re all about creating a more sociable future - for our customers and each other.

#WeAreTogetherCreators #ComeAsYouAre #FeelTheEnergy #DreamBig #LeaveYourMark #DanMurphys #DrinkBetter #EndeavourGroup 

Our Talent Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. Endeavour Group is not responsible for any fees related to unsolicited resumes.

Are you an experienced and established Digital Account Manager looking for a step up, with strong knowledge/experience across digital marketing (SEO and SEM)?

Want to join Australia’s largest and fastest-growing independent agency, where your success and achievements will be recognised and rewarded?

This is your chance to be part of an award-winning agency, where everything you do will impact the growth and success of the business, locally and globally.

The Perks

• Birthday leave

About OMG:

• Our #1 belief and goal is that if employees are happy and over the moon - the culture is amazing and together we can achieve incredible results!
• Massive focus on hiring good human beings - we believe the rest can be learned and developed through our training initiatives
• Huge focus on employee development, engagement & growth opportunities
• Hybrid-working - enjoy the great office vibe and the benefit of working from home
• Largest independent agency in Australia - tripled revenue year in last 3 years
• We are in significant growth mode, looking for our future leaders as we scale globally- currently 150+ employees in Sydney and Melbourne, 50 in the Philippines, as well as USA expansion ongoing. This was 30 employees 3 years ago!
• R&D investment, the forefront of digital marketing, innovation
• Our values are- We ‘Share evidence, not opinion’, ‘Find solutions, not problems', ‘Make customers love you’, ‘Own it and get it done’
• We live Diversity, Equity & Inclusion as our people including our Leadership Team are of many cultural backgrounds and represent a positive gender mix. In fact, we have people from all walks of life and diverse backgrounds including LGBTQ, disability and socio-economic backgrounds.

OMG is an equal-opportunity employer, so by working for us, you’ll be part of an organization that supports diversity and inclusion

Contract Services

• Responsible for the project Contracting Processes.
• Manage a diversified supply chain
• Coordinate supplier sourcing
• Critically appraise contracts documents
• Manage contractual relationships as required

Contract Execution

• Support client to make sure that contract documents are in strict accordance with Legal approved contract templates.
• Work closely with the project team to ensure effective and timely document processing and management of contract documents.
• Prepare Change Management processes as required

Project Management (Support)

• Coordinate and manage GC, scope change and overall project delivery
• Manage the integration of supply chain scope as part of overall project delivery

Perform all normal project management duties expected on any design and build project

• Leadership

Your new role and how you’ll make a difference

This is your chance to develop a high-performing acquisition sales team to deliver on our new business plan as part of the overall Growth Team!

This is a strategic sales and leadership role responsible for continuously developing, implementing, and monitoring business plans and team members to deliver the financial results through promoting and expanding the illion brands and products to the Australian and New Zealand market.

The value-add things you’ll be

Segment Leadership

• Develop and drive the segment sales strategy
• Deliver the business plan on the agreed business strategies and objectives.
• Develop plans to ensure targets are being met inline with the balanced scorecard
• Collaborate across the broader CET team and other business units to engage stakeholders and deliver key activities to achieve business objectives
• Provide leadership to team members ensuring team member activity aligns to the overall business plan, and drive team engagement and performance through regular communication, and reward and recognition.
• Coach team members to lift competency through providing regular and timely feedback, respectfully challenging perspectives to expand thinking and approach, and providing opportunities for individuals to expand their knowledge and experience.

Sales Management

• Provide clarity in key sales objectives and effectively manage team and individual performance to achieve set objectives
• Product interlock to ensure the team is aligned to the product strategy through effective engagement and communication
• SFDC compliance – ensure team members maintain an accurate pipeline of sales opportunities in the CRM (SFDC), ensuring adherence to the internal sales process and documentation requirements.

Business Planning

• Sales forecasting and gap management
• Complete, present, deliver to, and update your annual business plan.

Customer Satisfaction

• Drive customer satisfaction
• Meet & excel customer expectations
• Customer escalation

• Project Leadership: Provide leadership and direction for the data center construction and fitout project.
• Client Representation: Act as the primary point of contact for all client-side matters, advocating for our needs and ensuring alignment with project objectives.
• Stakeholder Management: Cultivate strong relationships with a diverse group of stakeholders, including architects, engineers, contractors, subcontractors, and internal teams.
• Scope & Schedule Management: Develop and manage a comprehensive project scope document (PSD) and a detailed project schedule, proactively identifying and mitigating risks that could impact timelines.
• Budget Control: Maintain a strict budget and track all project expenditures, ensuring cost-effective delivery.
• Contract Administration: Oversee all construction and fitout contracts, ensuring compliance with terms and conditions.
• Quality Assurance/Quality Control (QA/QC): Implement a robust QA/QC program to guarantee the project meets all data center industry standards and best practices.
• Communication & Reporting: Maintain transparent communication with all stakeholders, providing regular progress reports and updates.

Start your leadership journey with ALDI! From driving sales, to serving customers and supervising staff, our Duty Store Managers always lead from the front.

Your purpose is ensuring our store runs smoothly during your shift. You'll be supporting and guiding team members, handling customer inquiries and working collaboratively as part of the store management team. All the while, you'll be honing your leadership skills and truly making a difference for your team and our customers.

The specifics? Here's what you’ll be doing:

• Opening and closing the store and supervising shifts
• Offering feedback to the team that's clear, constructive, and inspiring
• Assisting in training and onboarding team members
• Being a customer service superstar and serving customers at the registers with a smile
• Keeping shelves stocked with products so that our customers can find all their favourites
• Keeping a keen lookout for any incidents or hazards to keep everyone safe

Team Summary

Visa’s Vision is to be the best way to pay and be paid for everyone, everywhere. We partner with over 16,000 financial institutions globally to build superior payments products and experiences that enable customers –consumers, businesses, large corporations, and governments - to pay or be paid.  The Account Management function is part of a broader dedicated multi-disciplined team tasked with supporting and growing one of Visa’s most important clients.  Our objective is to align our client’s goals with those of Visa for the benefit of the customer and for our respective businesses. 

The Account Management team is accountable for the client relationship, serving as the face of the partnership into the client and on behalf of the client back into Visa. In concert with the client and internal key stakeholders, we develop and execute on our joint strategy and annual investment plans.

Position Summary

This key position is a member of the client account team dedicated to one of Visa Australia’s largest and most important clients. The role is responsible for excellence in Visa’s overall service delivery with the client across portfolio management and customer engagement campaigns, portfolio data insights, as well as supporting the execution and implementation of our jointly agreed product and service initiatives. The role requires card issuing portfolio management experience as well as strong data, communication and program sponsorship expertise, underpinned by a solid knowledge of the payments industry and international payment networks.  The role will report to the head of the client partnership at Visa and will work collaboratively with the Visa and client teams.

Responsibilities

• Facilitate regular client portfolio reviews including agenda development and data insights/analysis.
• Manage, and drive when needed, the communication of service delivery activities between the client and Visa.
• Use data reporting tools to monitor portfolio performance and support the client to self-service through the Visa Analytics Platform.
• Manage the execution of Visa Loyalty Platform Services (VLPS) facilitated Issuer campaigns for the client, this involves being the conduit between the client and the VLPS team to ensure successful campaign delivery.
• Manage payment volume forecasting and alignment of the regular portfolio-level forecast with the client. Understand and resolve any misalignment.
• Ensure team compliance with internal client relationship management processes, procedures, and tools.

Why this is important to Visa and its Partnership

Visa is a network of networks that serves at the core of digitization, movement of money and data, and the success of local economies and global commerce. Financial Institutions play a critical role in Visa’s global open payments ecosystem. This role of Senior Manager Client Operations, for one of Visa’s largest and most important clients, is critical to ensuring the success of our client and Visa.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

• Project manager to oversee construction works on-site to include managing stakeholders, schedule, risk, safety, quality, communications etc.
• Support lead project manager in other project deliverables.
• Coordinate with contractors, consultants and other key stakeholders of the project
• Lead and manage complex projects and programs as the key client interface
• Developing working relationships, problem solving and driving projects to successful completion
• Managing the design process to achieve the client's requirements and manage expectations
• Reviewing project plans and specifications, scheduling, costs saving measures, discrepancies, potential construction problems, etc.
• Managing project safety and environmental requirements
• Managing project timelines, risks and reporting
• Managing project budgets and advising on options to keep budget on track
• Chairing project/site meetings with clients, consultants and contractors 
• Being engaged with marketing and business development initiatives
• Co-ordinating vendor scope with overall project delivery.