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Digital Manager – Programmatic Focus

About the job

PMX is the central investment practice for Publicis Media, accountable for the smart application of investment by leveraging scale, marketplace innovation, deeper partnerships and intelligence.

We are client-centric and operate on the principles of trust, transformation & talent.

We are a passionate team focused on delivering growth for Publicis Groupe by educating and driving adoption of Publicis Groupe solutions including Precision, APEX, Partnerships, and Value Management.

This role sits within the APEX team.

What does life at Publicis Groupe look like?

Be a part of the Publicis Groupe family, one of the world’s most progressive and dynamic modern communications businesses, enjoying all the perks that come with our network offering:

• A comprehensive Wholeself program supporting Physical, Mindful and Financial wellbeing

• A creative, fun and rewarding office environment backed up by our Publicis

• Liberté flexibility approach “working your way, with us!”

• Access to our Global AI Platform, Marcel, connecting Publicis Groupe employees with opportunities for career mobility and collaboration across our global network

• Extensive Learning & Development opportunities, including more than 15,000learning programs via our online learning platform Marcel Classes

• A culture of open feedback and guidance to achieve your goals through our Career Conversations program

• A committed Diversity, Equality and Inclusion strategy driven through our Viva!Women, Égalité, enABLE and Embrace (reconciliation action plan) programs

• Work Your World program enabling employees the flexibility to work from anywhere in the world for up to 6 weeks per year

• Parental leave policy with up to 18 weeks paid primary carer leave and generous secondary carer benefits

• Access to counsellors, psychologists and professionals through Sonder - an all-in-one digital wellbeing technology platform designed to support psychological, medical & safety needs

THE PURPOSE OF THE ROLE

Working with multiple stakeholders within agencies and market to ensure successful campaign delivery and client outcomes in APEX self-serve and monitored IO digital campaigns.

As a valued member of the team, the digital performance manager will work with the programmatic director and account managers to deliver and plan effective biddable campaigns.

KEY OUTPUTS

SELF SERVICE

· Deliver RTB buying strategies, optimization and strong reporting insights across APEX trading clients

· Generate finest outcomes for our clients bringing best practice and new innovative ideas to get to the goal

· Identify and effectively communicate the APEX trading desk proposition, tech, process and partnerships as they relay to the grown of current clients

MANAGED SERVICE

· Ensure briefs are clear and details from agency partners and effectively brief appropriate partners

· Own the digital media strategic and tactical recommendation outputs

· Generate the finest outcomes for clients delivering on APEX KPIs and business goals for the group 

CLIENT SERVICING/ MEDIA PARTNERSHIPS 

· Build relationships with key agency teams, you need to be a trusted partner

· Work with agencies to help provide brief acknowledgements for their clients assisting through the planning and buying process

· Build new media proposals, effectively communicating media strategies and rationale

· Assess the digital media landscape, building strong relationships with programmatic partners and tech to effectively communicate this to stakeholders

COMMERCIAL/ FINANCE

· Deliver on APEX targets via products and solutions to clients

· Assist GDD/PD with monthly reconciliations and owning the finance process as well as campaign forecasts in salesforce

· Ensure agencies remain compliance with paperwork and loading

OPERATIONAL

· For self-serve – ensure tight streamlined process is implemented for programmatic excellence including recommendations, monitoring and optimization

· For managed – follow streamlined process for briefing/proposals/ invoicing & billing

IDEAL EXPERIENCE

•        Min 3 years' experience in programmatic media trading

•        Preferred client facing experience

•        Strong knowledge and working knowledge of Australian media and programmatic landscape

•        Experience across DSPs: DV360, TTD, Yahoo

•        Preferred experience in DOOH and Audio programmatic media buying

If you don’t tick every box in this ad, please don’t rule yourself out. Research suggests that women and other people in underrepresented groups tend to only apply if they meet every requirement. We focus on hiring people who share our values of inclusion, collaboration, adaptability, fearlessness, and integrity, rather than ticking boxes – so if this role resonates with you, please apply.

Diversity. Inclusion. Equity. More than just words, these are part of our DNA. At Publicis Groupe we are committed to the inclusion and recognition of all people; regardless of race, age, culture, ability, ethnicity, gender identity or expression, sexual orientation, marital status and religious affiliation. We believe that to deliver the best solutions to our clients, our people need to reflect the diverse communities in which our clients operate in. We value diversity and the skills, knowledge and experience that difference brings to our culture and solutions.

Uniqueness is powerful; without it we wouldn’t be where we are today. So be you – we like it that way.

We are committed to providing reasonable adjustments for people with disability or those that require additional support throughout the application process. If you need any assistance or adjustments, please contact us via[email protected]- your personal information will be kept confidential.

The Commercial Products team manages a fleet of custom-built and off the shelf systems that perform critical functions for our Sales Operations, Traffic, Finance and Presentation teams, which make it possible for us to sell and traffic ads. In other words, our systems manage all revenue associated with broadcast today and progressively into digital.

We are seeking an experienced Salesforce Technical Platform Manager with a strong focus on industry cloud solutions to lead and manage our Salesforce platform initiatives. This role is pivotal in driving digital transformation across the organization, leveraging Salesforce's industry-specific clouds. The ideal candidate will possess a robust technical background, in-depth knowledge of industry cloud offerings, people leadership and the ability to collaborate effectively with cross-functional teams.

Role responsibilities:

• Architecture owner for the Salesforce platform ensuring designs, security and technical requirements are met in a best practice manner. Work with engineering leadership to identify opportunities to improve practices and processes around engineering and delivery, and assist with the implementation and upkeep of these practices
• Help develop and maintain a strategy to deliver on business goals via system improvements and new functionality
• Lead and grow a team of engineers, working in ways that align with Nine’s values
• Drive efficiency and effectiveness in the teams change, builds and deployment approaches
• Participate in and, when required, facilitate team ceremonies.
• Feed into the product roadmap, especially by identifying opportunities for technical improvement that will deliver business value via improved reliability, performance, and efficiency.
• Overseeing the maintenance and ongoing governance on the platforms 

As a leader, you will:

• Manage team according to a strategic framework of business outcomes and key responsibilities
• Ensure employee engagement via one-on-ones and other opportunities to help manage performance and career progression

Note: This position requires the Australian Baseline Security Clearance. If offered employment, you must be willing to complete and successfully pass the adjudication process. Only Australian citizens currently residing in Australia for at least the past 3 years will be considered.

This position reports to: Manager, Major Incident Management

The Major Incident Manager is a key driver for managing the resolution of technical problems with serious consequences to ServiceNow or our customers. This responsibility includes collaborating and partnering with the entire organization to drive action and foster growth. As a member of the Global Technical Support team, the Major Incident Manager is both technically competent and business oriented. The Major Incident Manager must able to work outside of normal business hours (weekend shifts, holidays, & evenings) as needed. At all times the Major Incident Manager will ensure:

• Drive incidents to resolution and ensure accurate and timely customer and executive level communications.
• Ensure the correct resources are working on the resolution of major incidents appropriate to the severity and identify when escalation is required and trigger such escalation accordingly
• Ensure that incident management processes are followed and that incident post mortems are completed to capture process deviations and areas for improvements

What you get to do in this role:

• Drive the ServiceNow Major Incident Management Process for critical customer situations
• Coordinate with peer managers worldwide on resources, issues and schedules
• Manage and report ongoing CritSit metrics
• Support accurate and consistent maintenance of technical and management escalation processes
• Create and maintain recovery playbooks for commonly occurring customer patterns and issues
• Primary lead for Technical Support during customer outages
• Ownership and execution of the active critical incident management process, including:
  • Event analysis, applying the ITIL framework for severity and impact
  • Facilitate the resolution effort and determine when it is necessary to engage additional resources if the resolution effort is stalled during the call with stakeholders
  • Engagement of escalation management resources
  • Manage customer and internal communications at an executive level
  • Timeline documentation and review
• Manage event communications:
• Establish and manage bridge calls with engineers and customers on single customer outage
• Crafts business appropriate communications for the affected operating groups and manages communication on a critical incident conference call
• Post event program management
  • Conduct post-event analysis, leveraging the ITIL problem management process and relationships with engineering to assure that issues to prevent further occurrences
  • Incident Resolution handoffs along with detailed notes and a summary of the business impact and duration to the Problem Management team
•  Perform other duties and projects as assigned