Total 8,623 Manager job vacancies in NSW - Sydney - City & Inner West

As our National Customer Service & Security Manager you will be responsible for the overall leadership and management of the Customer Service & Security Team across Australia. You will lead the overall operations of the team and manage the third party contract for Security operations.

Your key responsibilities will include Management of:

People: Leading our national team of professionals who deliver lifecycle management across customer experience and service management

Relationships: Establishing and maintaining strong customer relationships, leading client service review meetings and driving ongoing service improvements

Escalations: Coordinating issue/escalation resolutions with cross-functional teams along with preparation and delivery of postmortem reviews or service improvement plans

Purchasing: Responsibility for procurement and supplier management

Operational Security contracts: Overseeing the contract and driving ongoing continuous improvement, including monitoring contract performance and compliance

The Engineering Practices department sets and maintains the standards of engineering excellence used by all our teams across our diverse software engineering and technology department of over 400 staff. The department encompasses software architecture, agile practices and ways of working, quality processes, including “shift-left” initiatives and defensive security engineering.

This role manages Practice Leads across four main disciplines of Software Architecture, Agile Delivery, Quality & Security. Each Practice is a center of excellence that drives best practice, consistency in execution and creates a continuous improvement culture across each specialty.

At Nine Technology we strive for People and Engineering excellence in the way we deliver on our projects and platforms. As the Head Of Engineering Practices you’ll be leading the team setting the standards that guide our delivery teams. You will enable our teams to operate effectively, secure, design and deliver systems while continuously improving Engineering Practices.

This role is based out of Nine’s North Sydney Office, with an expectation to be in the office at least 3 days a week. 

Role Responsibilities:

• Lead the software engineering standards function with your previous experience building, designing and developing highly available, high traffic websites & systems.
• Use your DevOps & Cloud experience and communication skills to drive consensus across Nine to continue building our common application delivery platform using Kubernetes in AWS.
• Develop and own Nine Technology standards for Engineering platforms and systems, integrating legacy platforms, current and emerging patterns and systems.
• Create guidelines and procedures for Nine Technology teams to ensure solutions meet agreed and required standards.
• Create and maintain a maturity level framework to provide consistent and structured development helping teams across Nine to continuously improve.
• Use your leadership skills to inspire and empower the four Practice Leads to drive change and improvement across each of their practice disciplines.

As the Broker Recruitment Manager, you are responsible for expanding our Lendi Group broker channels by recruiting top-tier talent into the Aussie and Lendi brands. You will lead the charge in sourcing, screening, and recruiting applicants, leveraging recruitment strategies to identify, attract and convert highly skilled professionals and ambitious individuals interested in pursuing a career/business as a Mortgage Broker.

Driving the Aussie Retail and Mobile broker channels in NSW/ACT, your role will play a crucial part in fostering sustainable growth and achieving headcount targets. You will articulate the Lendi Group Broker Value Proposition and ensure an exceptional candidate experience. 

Join us for an exciting full-time contract opportunity for 12 months, with a strong opportunity of extending into a permanent position. 

What you'll do:

• Lead the full recruitment cycle, including contacting enquiries, nurturing leads, and converting prospects into qualified candidates.
• Utilise a variety of channels, including Linked In, Job Boards and Social Media platforms to source potential candidates. Screen applicants to assess their qualifications, experience, and fit for the role/opportunity.
• Maintain an active pipeline of candidates, tracking progress and engagement to ensure timely follow-up and conversion.
• Conduct market mapping exercises to identify key players and potential candidates within the mortgage industry, including passive job seekers and top performers from competitors.
• Ensure a positive candidate experience by promptly responding to all enquiries within 24 hours and maintaining ongoing communication within agreed service level agreements (SLAs). Provide timely updates and feedback to candidates throughout the recruitment process, ensuring transparency and professionalism at every stage.
• Develop and implement conversion strategies to convert leads into qualified candidates, leveraging persuasive communication skills and industry knowledge to overcome objections and secure commitments.
• Organize and participate in recruitment events in collaboration with the state-based sales teams to showcase the opportunities available within Lendi Group and attract potential candidates.
• Work closely with sales teams to understand on-the-ground feedback to feed into recruitment strategies. Provide regular updates on recruitment progress and collaborate on candidate selection.
• Provide regular reports and analysis on recruitment activities, including key metrics, conversion rates, and effectiveness of strategies, to inform decision-making and drive continuous improvement.

Why Talent?

• We are in the Top 1% of Agencies globally for engagement (as measured by Gallup & Culture Amp)
• We have less than 10% attrition and continue to invest in the growth our team and technology.
• We promote from within and have career pathways for Account Management, Delivery and Talent Acquisition.
• In NSW, Account Managers have an average tenure of 5 years, our Candidate Managers 2.5 years.

The Team & Role

• Working alongside an established Account Director who has clients across a range of large financial service organisations. Roles are a mixture of Permanent (30%), Contract (60%) and Fixed Term (10%).
• Working a mixture of large, Financial Service PSA and New Business accounts across all things Technology, specifically focused on Architecture, Cyber Security and IT Infrastructure roles
• You will also be working as part of a wider team of Candidates Managers in NSW
• We currently have a hybrid working policy, 2 days WFH and 3 in the office with Monday & Friday our anchor days.

What we are looking for

• Consistency - Averaging 5 new roles per week, ability to prioritize and manage workload is extremely important.
• Candidate Control - Understanding individual client needs, full candidate management including sourcing, screening, and placement through to post-placement care.
• Organised – Ability to manage your own time, use Bullhorn, Outlook LinkedIn Recruiter, and client systems effectively.

Our client’s success is our success. And you make it happen! 

Payment systems are complex, regulated and everchanging. We are an established market leading brand who are focused on driving client growth. We’re at the forefront of innovation punching above our weight. We’re enabling the future for our clients through innovative technology like the New Payments Platform (NPP) and open banking.    
We are an unlisted public company and one of five licensed banks in Australia with full direct connectivity and production capability across all domestic payment systems. Whilst the major banks leverage this capability for their consumer and business clients, our B2B model focuses on enabling other banks, fintech’s and corporates to deliver innovative and competitive payment and digital solutions to their clients and customers. 

We are looking for a Head of Operational Risk and Compliance to ensure the effective governance and management of all material operational risk classes and to oversee all compliance with regulatory obligations.  

The Head of Operational Risk and Compliance is responsible for the strategic development, implementation and ongoing delivery of Cuscal’s Operational Risk and Compliance strategies as well as the associated frameworks to enable the effective management of risk to support the achievement of our corporate objectives. 

This is a highly visible role in the business and will be responsible for the delivery of strategic guidance to business leaders and expert counsel in four key areas: 

1. Operational Risk Management Oversight  

• Lead the delivery of the responsibilities of the Operational Risk and Compliance function in its capacity as the 2LOD under the Risk Management Framework 

• Implement and embed initiatives to ensure sustainable practices. This includes, but not limited to, providing information, training, advice and tools to the first line of defence to assist them to identify, manage and monitor risks  

• Provide independent oversight and challenge to the non-financial risk management activities and positions of the business lines

2. Compliance Framework Development and Management 

• Develop, maintain and monitor the implementation of Cuscal’s compliance framework to support Cuscal in complying with legal and regulatory requirements including: 

  • Maintaining Cuscal’s compliance obligations register;  

  • Developing and maintaining the process for identifying and responding to regulatory changes; 

  • Supporting the first line of defence’s compliance capabilities, including by providing compliance tools, templates, systems and training.  

• Design and embed a second line assurance and monitoring program 

3. Risk Governance and Culture 

• Support the development of operational risk and compliance appetite settings for the organisation which clearly articulate the degree of risk the organisation is willing to take in pursuit of its objectives  

• Provide support to develop, implement and review the risk culture framework including regular risk culture assessments.  

• Actively lead and drive initiatives to instil an appropriate risk culture.      

4. Reporting and Continuous Improvement 

• Reporting and advising on framework effectiveness and Cuscal’s non-financial risk profile to the Executive Leadership Team and Board  

• Develop and maintain analytic tools that aid effective non-financial risk management.  

• Ensure that risk management and information systems support accurate, timely and relevant risk and compliance reporting that supports organisational decision making. 

About You 
To be successful in this position you will have the following skills and experience: 

• Relevant Tertiary qualifications in a Business, Management, or related discipline (Master’s degree or MBA desirable)  

• Demonstrated experience (10-15 years+) in operational risk and compliance roles, in the financial services sector, including the design and implementation of effective risk and compliance management frameworks, and a sound knowledge of APRA prudential standards. 

• Demonstrated experience in building risk maturity and capability across the first and second lines of defence and experience/exposure to better industry practice as it relates to non-financial risk transformation  

• Detailed knowledge and experience in the regulatory framework governing Cuscal or capacity to promptly familiarise with same. 

• Strong change management, project management and time management skills with the ability to manage projects from initiation through to completion across multiple projects whilst meeting deadlines and managing a high-volume workload of often-changing priorities.  

• Strong inter-personal and communication skills with the ability to build effective workplace relationships. 

What’s it like to work here? 

As well as good pay and a great culture, we back our employees by helping them work towards industry-recognised qualifications, using online learning, training modules and career planning tools for you to grow with us. We are committed to providing a diverse and inclusive workplace where the very best talent in Australia chooses to work. We support our colleagues with flexible work arrangements through our hybrid model whilst also offering a wide range of financial, lifestyle, health & wellbeing benefits. 

Next Step 
If you think this role is the right fit for you, we invite you to apply. Let’s explore who you are and what drives you. We’d love to share our vision for the future of payments sector. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert.