Total 2,688 Senior Executive job vacancies in North Sydney, New South Wales

BizCover is a leading global InsureTech, providing Small Businesses with the simplest way to get their business insurance sorted. 

We are looking for a new Account Executive who will join our dedicated BizCover for Broker department who are responsible for delivering a first-class service to all brokers who are in contact with the business. The broker platform is a high-tech platform that makes insurance look easy, offers transparency and efficiency and is completely unique to the insurance industry. 

This role is responsible for strengthening existing relationships with our brokers as well carrying out administrative functions.  We need someone who is confident, hungry and can thrive in a busy environment to meet business deadlines.

Our broker platform is highly successful and has huge opportunities to grow and bring in more revenue, so you will be part of a high performing team having a direct impact on the business.  

Day to day responsibilities -

• Manage a high volume of telephone calls and email leads from both brokers (inbound/outbound) and internal consultants.
• Ensure all broker requests are managed within agreed service standards whilst also adhering to the process requirements of the business.

• Work closely with the underwriting team to find solutions for brokers who have referrals or renewals in special circumstances.
• Actively follow up / convert New Business Leads that come into the team daily
• Ensure that a high level of product, process and systems knowledge is always maintained
• Report back to the business on broker / product feedback
• Continually promote the features and benefits of BizCover for brokers platform
• Responsible for all policy maintenance, policy documentation and educating brokers in the benefits of BizCover for Brokers platform.

• Tier 1 or 2 in General Insurance Broking is desirable but not essential
• 1 to 2 years Insurance experience

• Strong verbal and written communication skills and high levels of attention to detail, accuracy and professionalism
• Previous experience in a similar role ie Broker Assistant, Underwriting Assistance, Senior Account Executive etc.
• Capable of working on various computer systems.
• Someone who takes initiative and is business savvy to find new ways to maximize opportunities
• High attention to detail to minimize errors
• Positive attitude

• Hybrid working model with flexibility to work from home 3 days a week and 2 days a week in the CBD office or work totally remote if outside of Sydney.
• Exciting and rewarding team culture
• Quarterly bonus
• Business Casual dress code
• Birthday vouchers
• Rewarding Employee Incentive Program
• Growing company with progression opportunities

What Kind of Person Works Well in our Company  
Diversity of employees makes for a creative and fun workplace.  BizCover is a melting pot of cultures and personalities. At BizCover, we truly believe in the power of diversity. We actively welcome applications from individuals with all kinds of backgrounds and experiences. If you share our passion for making a difference and believe in creating an inclusive work environment, we would be thrilled to have you apply for this amazing opportunity.

Come and be a part of our journey as we foster a diverse and supportive atmosphere where everyone can flourish and showcase their distinct skills. Constantly strive to be the best we can, we look for people who are –
Customer Fanatics - noun:  a person who delivers a first class customer experience every time
Drumbeaters - noun:  a person who enthusiastically celebrates and supports their team mates and the business
Finishers - noun:   a person you can trust to get it done
Advancer - noun:  a person who always wants do better

The Game Changers: 

Australian Payments Plus (AP+) is here to shape the future of payments for Australia. We aim to deliver more innovation to Australia’s payments ecosystem, for the collective benefit of Australian businesses, government and consumers.​ 

Our solutions include Australia’s domestic debit network, real-time, data rich payments infrastructure, secure bill payments, digital identity verification, QR payments and experiences and open wallet solutions. It’s a new chapter with more possibilities.​ 

Life @ AP+: 

We are one connected team in pursuit of one inspiring purpose – to unite people and technology to power better experiences. Each of us has a part to play in making that happen. You’ll be encouraged to bring your big ideas forward and make a difference through your work. Taking steps forward in your career whilst still having room for fun, friendships, and flexibility in your daily life. 

We’re driven by our core values: lead with heart, learn for tomorrow and live our legacy. A purpose like ours takes the inspired impact of an incredible team. Ready to change the game? We’re ready to help you do it. 

The Role: 

We are seeking a Senior Infrastructure & Solutions Analyst who has robust infrastructure experience to join our Technology team. 

As the Senior Infrastructure & Solutions Analyst, you’ll be responsible for providing analytical support, assisting with technical solution design and co-ordination to support the evolution of the NPP real-time payments platform.   

We’re a relatively small organisation with a flat structure, so this role will be hands on. This will involve day-to-day collaboration of the NPP Technology Delivery, Engineering, Architecture, Data Platforms and other cross functional teams to support the ongoing capability development and strategic initiatives and ensure the smooth the day-to-day operational functioning of the infrastructure.  

The capabilities we’re seeking are: 

• Sound Technical Analysis experience (5+ years) preferably in a payments environment  

• Strong infrastructure and project delivery experience, including infrastructure projects or application migration. 

• Detailed understanding of any of the following: high availability and resilient solutions, cloud native solutions, data warehouse systems, event streaming system (e.g. Kafka), high-throughput systems, volumetric analysis and modelling. 

• NPP (or similar) knowledge at systems or operational level would be an advantage.  

• Influencing stakeholder attitudes, decisions, and actions for mutual benefit. 

What happens next: 

At AP+, we believe in the power of passion, pride, and purpose. Our team is driven by a shared mission to make a difference in the world of payments, and we're proud to work together towards this common goal.  

If you’re ready to be a game changer, please submit your application & the Talent Acquisition team will endeavour to review and notify you of the outcome within the next two weeks. 
 
We want to remove all barriers to inclusion so if you need advice or support with your application, we’re here to help. Please reach out to [email protected] We also encourage you to let us know your pronouns at any point during the recruitment process. 

 AP+ are not partnering with Recruitment agencies for this role. 

The Senior Claims Consultant is responsible for the proactive management of a portfolio of complex life insurance claims in accordance with TAL’s claims philosophy, claims handling procedures, policy terms & conditions and in accordance with the Life Insurance Code of Practice and other legislative and regulatory requirements.  A key focus of this role involves providing a best-in-class customer and client (e.g. advisers, trustees, fund administrators) experience, including regular communication in relation to the status of claims and managing expectations, to deliver on quality health and claim outcomes.

Accountabilities include:

• Manage a portfolio of complex life insurance claims in a proactive, cost-effective manner

• Ensure accurate claim assessment in line with policy terms and conditions

• Gathering and interpreting relevant information to form an appropriate claims strategy

• Effective determination of correct benefit entitlement ensuring that legitimate claims are paid in a timely manner

• Work collaboratively with Technical Specialists, Recovery & Support Specialists, Health Services and other stakeholders

• Provide support to the team, through guidance on the claims management process, procedures, contract requirements

• Role modelling effective case management and best practice portfolio management

• On an as needs basis support the Team Manager with the development of less experienced Claims Consultants

• Delivering exceptional customer service

• Financial Services - Join an Award-Winning Fund Provider 
• Awarded LinkedIn Top 5 Company 2024 to Work 
• 12 Month Fixed Term Contract
• Great Opportunity to Provide Insights into Current and Likely Future Behaviour of Rest’s Members and Employers 
• Role is Sydney Located with Hybrid Working - A Blend of Office and Home Based 

About Us 

Established in 1988, Rest is one of Australia’s largest profit-to-member superannuation funds.

We support nearly two million members, with around $75 billion of funds under management and are recognised as a responsible investment leader*. We believe when members understand and engage with their super, they’re more likely to get a better retirement outcome.

Everything we do at Rest is underpinned by our values and behaviours, we want to Be Daring, Keep it Simple, Take Action and Have Grit. To put it simply we want our people to thrive and love the work they do.

About the Job 

The Senior Analyst is part of the BI & Research stream of a broader Analytics & Research Team, supporting a spectrum of business stakeholders. The Senior Analyst provides insights into current and likely future behaviour of Rest’s members and employers by finding innovative connections through data mining, deep dive analysis, visualisation and data storytelling.

This role is embedded and will work day-to-day within a cross-functional Data and Insight product team.  Vision, roadmap and priorities for each team is set by a product owner.  Each team will contain the skills required to deliver working solutions to end-users (including, but not limited to, analysts, engineers, quality assurance, scrum master, etc).

Key Accountabilities/Responsibilities

• Designs, develops and implements analytical solutions to derive member insights as part of a cross-functional data and insights product team. As needed, this includes deployment of new analytical data models through sourcing, transforming and modelling necessary data.
• Works closely with business stakeholders to ensure analytical solutions meet needs, deliver insights and contribute to the development of business plans and strategies.
• Adheres to governance principles and guidelines, ensuring that solutions delivered are resilient, scalable, and consistent with Rest's existing framework and risk appetite.
• Performs in-depth analysis using SQL and other analytical tools (eg  Python, Github).
• Designs, builds and maintains Tableau dashboards to facilitate data-driven decision making and a self-serve analytic culture amongst stakeholders at Rest. Provides training and support in Tableau navigation, usage and interpretation to stakeholders as needed.
• Contributes to the development of the practice of insights, analytics and visualisation at Rest via a range of forums.

As a Senior Collections Officer, you will negotiate payment plans, manage overdue accounts, assess for legal escalation, and handle financial hardship cases. You’ll also oversee accounts in liquidation or bankruptcy, address escalations, and maintain compliance with debt collection laws while collaborating with the team.

What you will be doing:

• Work directly with customers to negotiate affordable and sustainable payment arrangements that aim to bring overdue accounts back into good standing.
• Employ skip tracing techniques and tools to locate customers
• Conduct thorough reviews of accounts, analysing payment histories, previous collection efforts, and current financial status to determine the best course of action for recovery.
• Assess when accounts should be escalated to external solicitors or collection agencies for legal action. Prepare and present supporting documentation, including payment history, due diligence, and any efforts made to resolve the debt before escalation.
• Evaluate and manage financial hardship cases, conducting Statements of Financial Position and determining the best solutions for both the customer and the business.
• Handle administrative tasks related to accounts under liquidation or bankruptcy
• Be the first point of contact for escalated cases, resolving complex or sensitive customer issues with professionalism and expertise.
• Collaborate effectively with team members to provide guidance on challenging accounts.
• Maintain accurate and detailed records of customer interactions, payment plans, and legal processes. Regularly report on account statuses, escalations, and recovery progress to the Collections Manager and Head of Collections.
• Stay informed of relevant laws and regulations related to debt collection, bankruptcy, and financial hardship to ensure all actions comply with industry standards.