Total 160 Others/Any job vacancies in surfers paradise

About the job…

As Guest Experience Team Leader, you will report to the Guest Welcome Manager and will lead by example, providing operational support and inspiring the Front Office Team to deliver a warm and personalised hospitality to each and every guest, upholding our Novotel and Accor brand standards.  This is a permanent part-time position, minimum guaranteed 20 hours per week.

Key responsibilities:

• Assist the Front Office Leadership team in the smoothly and efficient Front Office operations of the Hotel
• Working alongside the team. Proactively handling guest complaints and requests professionally and efficiently
• Train and direct the team to provide exceptional guest service at all times
• Always uphold a positive, can-do energy pertaining to guest and workplace challenges
• Provide a structured and consistent onboarding and training experience for Front Office team members
• Ensure the Front Office team provides prompt and efficient service whilst also maximising occupancy levels and up-selling the properties facilities and rooms.

The role is to oversee the daily running of the Food and Beverage venues ensuring that they are operating at the highest standard possible. You are to ensure that the standard of service is at its optimum and consistent in product, service, and recruitment. It is your responsibility to ensure that all guests and staff are provided with a safe environment.

Tasks Include:
• Liaise with senior management and executive chef on menu planning, recruitment, and beverage offerings.
• managing day-to-day operations of a unique venue offering to deliver exceptional experiences.
• Reviewing and analyzing the daily operational needs maintaining beverage, product, and expenses on budget
• Leading and motivating the team to continuously deliver guest experience in line with our service culture.
• Providing recommendations for guest, team, operational or compliance improvements
• Awareness and implementation of compliance and duty of care operational requirements such as responsible service of alcohol.
• Targeting corporate food and beverage bookings, medium and large functions
• Oversee day-to-day operations, ensuring the smooth functioning of all departments, such as the kitchen team, functions, food and beverage, maintenance, and other day-to-day tasks that might come up.
• Review and approve financial transactions, such as invoices, payroll, and purchasing orders.
• Personally monitor team member performance on the floor with a ‘hands on’ approach
• Provide strong leadership and guidance to the entire staff, ensuring a positive and productive work environment.
• Maintain stock requirements for the venue are maintained and efficiently stored.
• Maintain efficient staffing schedule with Wage % to Sales excluding GST at agreed KPI level.
• Execute weekly meetings with the duty managers & bar supervisors.
• Ensure that a responsible service of alcohol is always respected, and RSA records are kept up to date.
• Collate all maintenance requests, coordinating the preferred persons in the performance of the required duties in a timely manner.
• Liaise with the Functions Department on all planned events, ensuring optimum service levels and function coordination are maintained with complete client satisfaction and the presentation of a professionally operated venue.
• Monitor daily the required standard of cleanliness for the venue, liaising with the contractor on all issues relevant to the original service contract.
• Coordinate production requirements for the venue (weekly), ensuring safe set up and break down within the venue.
• Provide excellent conflict negotiation skills, always supporting staff and security.
• Ensure that the music/entertainment is always in line with the ethos of the venue.

Skills:
Personal attributes:
• Excellent interpersonal and communication skills.
• Demonstrated ability to work autonomously and as part of a team.
• Ability to multi-task and prioritise.
• Ability to work well under pressure.
• Confident and approachable.
• Able to follow directions and procedures.
• Ability to work under minimal direction and supervision.
• Exceptional personal presentation.
• Excellent interpersonal skills.

Qualifications:
• AQF associate degree, Advanced Diploma or Diploma (ANZSCO Skill Level 2) is preferable.
• At least three years of relevant experience may substitute for the formal qualifications listed above.
• Current Responsible Service of Alcohol Certificate.
• Current Responsible Gambling Certificate.
• Current Responsible Manager of Licensed Venues Certificate.
• Current Approved Manager licence

Other requirements/special circumstances:
• Strong ability to pull and push work-related equipment.
• Ability to bend, twist, stoop, and pull.
• Strong hand-eye coordination and motor skills.
• Great Presentation and attention to detail.

Due to the nature of our industry, you must be available to work flexible hours. Please apply below including your covering letter (maximum 1 A4 page) addressing the selection criteria above.

The right candidate will be remunerated in accordance with their experience, between $70,000 and $72 500 plus superannuation.
If you are interested in this opportunity, please email a copy of your resume and a cover letter [maximum of A4] to Email [email protected]

RIVERLAND HOSPITALITY PTY LTD, responsible for the Gold Coast most prestigious hospitality venues has an exciting opportunity for a full time Hotel Manager for our Boutique hotel located in Surfers Paradise - The Island Hotel.
Tasks Include:
? Oversee routine operations, including front desk, housekeeping, managing staff, ensuring guest satisfaction, and maintaining the physical facilities.
? Train staff members, including front desk clerks, housekeepers, food & beverage team, maintenance workers and administrative staff.
? Plan activities and allocate responsibilities to achieve the most efficient operating model.
? Manage budgets/expenses, analyze and interpret financial information and monitor sales and profits.
? Develop and implement an intuitive and efficient marketing strategy to promote the hotel’s services.
? Addressing guest complaints and concerns, monitoring guest feedback and implementing changes to improve customer satisfaction.
? Planning and implementing capital improvements to the hotel, such as renovations, upgrades or expansions.
? Collaborate with external parties such as suppliers, travel agencies, event/conference planners etc.
? Inspect facilities regularly and enforce strict compliance with health and safety standards.
? Create a memorable customer experience by delivering on guest expectations while exceeding them.
Requirements and skills:
? A minimum of 2 years of proven experience as a hotel manager, hotel operations manager or a similar role.
? Bachelor’s or Diploma degree in hospitality management or a related field.
? Multilingual skills (speaking, reading, and writing) in French, German and/or Mandarin Chinese are an advantage.
? Strong leadership skills, problem-solving understanding, and commitment to providing excellent customer service.
Skills:
? Computer literate and fluent with time and attendance systems.
? Work with and communicate effectively within a team environment.
? Excellent attention to detail.
? Highly motivated personality.
? Great communication and customer service skills.
? Well, presented.
? Great Presentation and attention to detail.
The right candidate will be remunerated in accordance with their experience, between $70,000 and $72 500 plus superannuation.
If you are interested in this opportunity, please email a copy of your resume and a cover letter [maximum of A4] to Email [email protected]

We are looking for quality Educators to join the team at our diverse and dynamic Early Childhood service in the heart of Surfers Paradise!

• Are you an experienced Educator searching for a new workplace to call home?
• Are you seeking an opportunity to advance your career goals within an exciting, multi-service, growing business?
• Are you ready to join a colourful team of passionate individuals and help make an impact on children and families during the early years?

If this sounds like you, and you’re up for your next career challenge, then we really want to hear from you!


About Rise Early Learning

Rise Early Learning is a privately-owned and operated Early Childhood Education and Care service catering for children from birth to six years. We have used our combined personal and professional experience in the sector to design a service which offers spaces for children, families, and Educators to develop trusting relationships and foster a sense of community.

To ensure your next role offers you stability, an experienced team and service that is committed to a high quality Early Childhood environment and being the best in their field, you should contact us!


Why join our Rise family?

At Rise, we honour childhood by providing an Education and Care program that supports the learning and development of each child. What you can expect:

- A service with stunning indoor and outdoor environments and natural resources to support practice, Education, and Care for children’s unique learning journeys
- A range of benefits to encourage your professional fulfilment and growth
- Exclusive childcare fee discount to facilitate your return to work and know your family is close by
- Free Employee Wellbeing & Assistance Program to enhance your wellbeing
- Work arrangements that promote a positive work-life balance available as per the service's needs and demand
- Extensive Professional Development calendar combined with in-house training, coaching, and mentoring within work hours
- Strong focus on driving a positive and inclusive culture where everyone has a voice
- Access to the Rise Early Learning network which spans across multiple centres in QLD and NSW (and growing)
- Small business where owners and major stakeholders care, are approachable, and involved in every aspect of the business
- Visa sponsorship on offer for eligible and suitable candidates.


Our Ideal Candidate Will Demonstrate:

- Reliability and punctuality
- Positive attitude, adaptable, and open-minded
- Soft, caring, and nurturing yet confident nature
- Strong communication and relationship-building skills
- Able to implement innovative and unique programming and practice for the team
- Experience in Early Childhood (desirable) paired with a passion for working with children (essential)
- Committed to building positive relationships and meaningful connections with Early Childhood professionals, families, children, and the wider community.


Required Certifications:

• An ACECQA approved Certificate III or Diploma of Children's Services (or working towards Diploma)
• Current First Aid, CPR, Anaphylaxis and Asthma Certificates (or willing to obtain)
• Child Protection trained (or willing to obtain)
• Valid Blue Card.

We have a number of part-time and full-time opportunities available to suit your individual needs.


How to Apply:

Submit your resume and a cover letter addressing the selection criteria above. Tell us about yourself and your career and what makes you the right candidate for our Surfers Paradise service. We look forward to hearing from you!

• Lead Collection Efforts: Drive the collection of club fees from Members, ensuring collections are made within specified timeframes and meet set Key Performance Indicators (KPIs).
• Overdue Invoice Management: Ensure timely recovery of outstanding payments, following company policies.
• Proactive Member Engagement: Utilize outbound calls to discuss and facilitate solutions and payment plans with Members in accordance with company policies and procedures.
• Seamless Inquiry Management: Swiftly address member inquiries via calls and emails regarding club fees, leaving a lasting positive impression, acting as the frontline support.
• Negotiate Payment Plans: Work with Members to establish and monitor payment plans within company guidelines.
• Resolution & Service Recovery: Address billing discrepancies and disputes, ensuring member satisfaction and positive resolutions.

About the job…

• Full-time position, 38 hours per week
• Assist the Assistant Manager - Banquets oversee the daily operation of Banquets, Conferences, Events and Weddings
• Ensure functions are set up according to the Banquet Event Order
• Deliver on information contained within the Banquet Event Order
• Ensure that catering and event operations are delivered to a high standard
• Effectively complete on boarding and training of new team members
• Attend weekly Banquet Event Order meetings                           

In your new role as Assistant Manager, you will be reporting into our Guest Welcome Manager and be responsible for overseeing the front desk operations and ensuring that our guests receive exceptional service during their stay. You will manage a team of front desk agents and be responsible for training and mentoring them to provide the best possible service.

 

Some of the things you’ll be doing: 

• Coaching, training and developing our night team to ensure a warm and friendly service is consistent for all guests.
• Working alongside the team checking in and out guests when required
• Working closely with the Guest Welcome Manager and Front Office Leadership team to effectively control front office wage costs and maximising revenue opportunities.
• Proactively managing guest engagement & feedback with warm hospitality and the utmost professionalism.
• Updating the Hotel log and communicating at morning meetings.
• Ordering stock and minimising wastage to ensure expenses are controlled within the department.
• Working together with trust so that colleagues and management meet the goals of the outlets and the Hotel.
• Inducting your team members within their first week of employment.
• Monitoring the safety and security of our colleagues, guests, visitors and hotel property
• Openly communicate with the team ensuring regular team briefings to share key information and handovers between the reception and night audit teams.

About the job…

We are looking for a creative and dedicated Chef de Partie to join our team to join our team on a full-time basis.

Our promise to you:

1. We will respect and value your background and perspectives
2. We will work together with integrity
3. We will share our incredible pride for job, company and industry

What we ask of you:

1. Bring passion to all that you do
2. Listen, move fast and think innovatively
3. Speak up, have ideas and share them
4. Believe in customer service, and treating every person with kindness

The Opportunity…
As a Chef de Partie, you will be responsible for:

• Working alongside the kitchen team across outlets and events
• Leading and training all kitchen colleagues on menu execution, techniques, ALLSafe and HACCP
• Ordering stock and maintaining par levels
• Assisting in menu planning, implementation and execution
• Controlling food and wage costs, ensuring they come in on budget
• Assisting in special event planning and execution eg: BBQs, Christmas, New Years functions
• Assisting in changing menus for the benefit of regular return guests
• Menu costing experience

About the job…

We have rare opportunity for a Senior Chef de Partie to join our amazing Culinary team (four month contract with possibility of extension).  To be successful in this role, you will have experience in a busy fast paced kitchen and will bring a fresh and innovative approach to our team.

Our promise to you:

1. We will respect and value your background and perspectives
2. We will work together with integrity
3. We will share our incredible pride for job, company and industry

What we ask of you:

1. Bring passion to all that you do
2. Listen, move fast and think innovatively
3. Speak up, have ideas and share them
4. Believe in customer service, and treating every person with kindness

The Opportunity…
As Senior Chef de Partie, you will be responsible for:

• Working alongside the kitchen team across outlets and events
• Leading and training all kitchen colleagues on menu execution, techniques, ALLSafe and HACCP
• Ordering stock and maintaining par levels
• Assisting in menu planning, implementation and execution
• Controlling food and wage costs, ensuring they come in on budget
• Assisting in special event planning and execution eg: BBQs, Christmas, New Years functions
• Assisting in changing menus for the benefit of regular return guests
• Menu costing experience

About the job…

At the Novotel Surfers Paradise, we are not only focused on our guests, but also our people. We are seeking enthusiastic and energetic, experienced Room Attendants to join our diverse Housekeeping team. Ideally you have previous experience in a similar role, in a hotel with 200+ rooms, we are offering casual and permanent part-time positions for afternoon shift, 3pm-8pm.

As part of the Housekeeping team you will be responsible for offering a quality customer service experience by maintaining the cleanliness of guest rooms, guest corridors and service areas.  Involving but not limited to changing bed linen, making beds, cleaning bathrooms and restocking amenities.  You will enjoy working in a team environment.

Key responsibilities:

• Attending to guest enquiries and requests in a timely manner
• Cleaning guests rooms as required, seeing them shine
• Carrying out allocated cleaning duties to achieve brand standards throughout the hotel
• Transferring dirty linen and removing rubbish and recycling
• Safe handling and use of chemicals