- Lead Collection Efforts: Drive the collection of club fees from Members, ensuring collections are made within specified timeframes and meet set Key Performance Indicators (KPIs).
- Overdue Invoice Management: Ensure timely recovery of outstanding payments, following company policies.
- Proactive Member Engagement: Utilize outbound calls to discuss and facilitate solutions and payment plans with Members in accordance with company policies and procedures.
- Seamless Inquiry Management: Swiftly address member inquiries via calls and emails regarding club fees, leaving a lasting positive impression, acting as the frontline support.
- Negotiate Payment Plans: Work with Members to establish and monitor payment plans within company guidelines.
- Resolution & Service Recovery: Address billing discrepancies and disputes, ensuring member satisfaction and positive resolutions.
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