Total 610 tourism management job vacancies in NSW - Sydney - Northern Sydney & Central Coast

Excel is looking for passionate people who are just as excited about exceptional services as we are, for a long-term stable opportunity.

The focus of this role is to deliver industry leading concierge services to residents of high-end Sydney based apartment complexes. Our concierge act as the face of the building and provide a professional welcome to residents and exceptional service experiences that bonds Excel to the clients and their guests.

What You Will Be Doing:

• Providing all residents and guests with a 5-star service, ensuring exceptional front desk services.
• Assisting the Building Manager and Head Concierge with issues related to By Laws, resident car park, reporting, keys auditing.
• Monitoring relevant movements of visitors, service providers and goods throughout the building and immediate surrounds.
• Database maintenance, receiving and answering emails, telephone, and security intercom enquiries.
• Distributing and securing all resident keys, security devices and parcels or dry cleaning.
• Internal and External Patrolling.
• Completing Incident Reports when necessary and responding to emergencies.
• Ensuring entry and lifts are tidy and presentable.

Shifts Available:

• Saturday and Sunday from 11pm to 7am

Excel is looking for passionate people who are just as excited about exceptional services as we are, for a long-term stable opportunity.

The focus of this role is to deliver industry leading concierge services to residents of high-end Sydney based apartment complexes. Our concierge act as the face of the building and provide a professional welcome to residents and exceptional service experiences that bonds Excel to the clients and their guests.

What You Will Be Doing:

• Providing all residents and guests with a 5-star service, ensuring exceptional front desk services.
• Assisting the Building Manager and Head Concierge with issues related to By Laws, resident car park, reporting, keys auditing.
• Monitoring relevant movements of visitors, service providers and goods throughout the building and immediate surrounds.
• Database maintenance, receiving and answering emails, telephone, and security intercom enquiries.
• Distributing and securing all resident keys, security devices and parcels or dry cleaning.
• Internal and External Patrolling.
• Completing Incident Reports when necessary and responding to emergencies.
• Ensuring entry and lifts are tidy and presentable.

Shifts Available:

• Saturday and Sunday from 11pm to 7am + additional shifts on weekdays when available.

We are looking for a Privilege Access Management (PAM) Engineer to design, implement, and administer Cuscal’s privileged access management systems and tools.

What is this role about?

As the PAM Engineer, you will ensure the secure management of privileged accounts, minimizing the risk of unauthorized access to critical systems and data. The PAM Engineer plays a crucial role in enforcing least privilege principles, supporting compliance requirements, and enhancing the Cuscal’s overall security posture by safeguarding privileged credentials and preventing potential insider threats.

Here’s some more insight into what you’ll work on,

Design and Implementation of PAM Solutions:

• • Lead the deployment, configuration, and maintenance of Privilege Access Management systems.
  • Design and implement secure processes for managing privileged credentials, including password vaulting, session monitoring, and multi-factor authentication for privileged accounts.
  • Collaborate with cross-functional teams, including IT, compliance, and business units, to ensure PAM solutions meet organizational needs and regulatory requirements.

PAM Operations and Administration:

• • Monitor and manage daily operations of PAM systems, ensuring the availability, performance, and security of privileged accounts.
  • Manage the lifecycle of privileged accounts, including provisioning, de-provisioning, rotation, and auditing of credentials.
  • Conduct regular reviews of privileged access rights and ensure accounts adhere to the principle of least privilege.

Incident Response

• • Investigate and respond to any security incidents or anomalies related to privileged access
  • Collaborate with the incident response team to ensure proper handling and mitigation of privileged account-related incidents.

Compliance and Auditing:

• • Ensure PAM processes and systems comply with regulatory frameworks and standards (e.g., CPS234, PCI-DSS, NIST).
  • Maintain audit logs and generate reports on privileged access activities for security and compliance purposes.

What you get to do in this role:

• Profound knowledge and experience in managing and exceeding Support KPI’s and critical Technical Support Metrics - CSAT, Time to Resolution (TTR), Backlogs etc.
• Lead efforts to hire, develop, and build a technical team.
• Oversight and participation in Change Management as it relates to Customer Support.
• Leading by example to cultivate and maintain a culture built on teamwork and collaboration.
• Own and bring to conclusion customer escalations by working with cross-teams in Support, development and operations team.
• Drive daily incident management success from detection to resolution and dissatisfaction issues for customer accounts leading to ongoing enhanced customer experiences.
• Represent the Platform, Product and ServiceNow effectively with customers.
• Manage major operations outages and communications to the customers.
• Participate in weekend and holiday on-call rotation as required.
• Evaluation of current processes, technology, and organizational skills to identify areas of improvement and opportunities for advancement.
• Leading by example to cultivate and maintain a culture built on teamwork and collaboration.
• Manage to the company and department’s vision, mission and values.