Total 25 Senior Executive technical support job vacancies in bentley western australia

The Senior Technical Consultant at SmartRecruiters is a seasoned professional with a strong technical background and with a deep understanding of Talent Acquisition and HRIT. This role requires a diverse skill set that combines technical expertise, project management, and customer relationship management.

As a Senior Technical Consultant at SmartRecruiters, you will play a pivotal role in ensuring our customers' success by integrating our platform and their technical ecosystem. You will join our Hiring Success Team, which is responsible for creating a boundless hiring experience for our customers. 

Key Responsibilities:

• Serve as the main point of contact for both internal and external stakeholders about integrations and automations between SmartRecruiters and the customer's technical environment.
• Lead the technical stream of the onboarding process for new customers, setting expectations and framing their introduction to the SmartRecruiters community.
• Take on multiple customer onboarding processes, acting as the primary liaison for custom integrations and automations.
• Act as a customer advocate, wearing the hats of a Business Consultant, Project Manager, and Developer to drive the best technical and functional decisions.
• Participate in solution design, leveraging our HCM Connectors, custom automations, and Workato as the automation platform, to maximise the business value of the solution.
• Collaborate with the customer's IT team to design and document integration and automation configurations within the customer's technical ecosystem.
• Plan and coordinate the delivery of integrations and automations, aligning with the overall solution delivery plan.
• Build integrations and automations using our embedded no-code automation platforms Workato, or provide guidance to the customer's technical team.
• Lead and mentor Technical Consultants in your region, ensuring optimal resource allocation.

Additional Responsibilities

• Receive assignments in the form of objectives and determine how to use resources to meet schedules and goals.
• Satisfy business requirements leveraging technology and resolve a wide range of issues in creative ways.
• Provide guidance to subordinates within the latitude of established company policies.
• Work on problems of diverse scope where analysis of data requires evaluation of identifiable factors.
• Follow set processes/protocols.
• Work on assignments of medium to complex level.
• Structure project plans and manage cost-effective execution of tasks.
• Exercise judgement within broadly defined practices and policies in selecting methods, techniques, and evaluation criteria for obtaining results.
• Use discretion to help design and implement solutions to somewhat complex problems.
• Meet goals with some direction and supervision.
• Receive little instruction on day-to-day work, general instructions on new assignments.
• Begin to develop networking skills and build relationships inside and outside the organisation.
• Enhance relationships and networks with senior internal/external partners and customers who are not familiar with the subject matter, often requiring persuasion.
• Adapt style to different audiences and often advise others on difficult matters.
• Contribute beyond assigned tasks.
• Take responsibility for the team's morale and spirit.
• Give and receive feedback frequently and effectively.
• Advocate for innovation in tools, practices, technology, and product.

Sinch ClickSend is a global cloud-based SaaS communications platform for businesses and developers that enables companies of all shapes and sizes to easily and cost effectively communicate with their customers and staff via multiple channels. Sinch ClickSend has SMS at its core and powers billions of messages annually but has expanded to become a true all-in-one multi-channel business communications platform offering SMS, MMS, RCS, Email, Voice, Fax and Post by dashboard, API or hundreds of integrations.

We’re a small team based in Perth, Western Australia, but we’re a global brand with offices in the US, UK and Philippines. We’re part of Sinch, one of the biggest cloud communications companies on the planet based in Stockholm, and have all the benefits of being part of a larger group but we retain our ‘start-up’ mentality. We maintain a spectacular work life balance and try to mix fun and music into our days.

We are looking for a Senior Documentation Specialist/ Technical Writer. You will be responsible for writing, maintaining, and publishing user-friendly documentation to support our Communications API and Design System. You will play a leading role in launching delightful developer experiences and empowering our teams with better documentation and processes.

Key responsibilities:

• Engaging with developers across multiple domains of expertise to gain a deep understanding of the Sinch ClickSend API and supporting products.
• Owning and managing our API documentation, to ensure that it follows a consistent, well-structured format and meets customer expectations.
• Writing user-friendly content that transforms complex, technical information into something accessible, engaging, and delightful.
• Providing code-snippets and on-page technical content for our developer portal.
• Advocating for our technical users and participating in customer-centric research.
• Assessing the state of our current technical content and developing innovative approaches for improvement, in-line with our strategic objectives.
• Aiding in the creation and maintenance of a company-wide design system.
• Collaborating with brand copywriters to ensure that all written content has a consistent and accessible tone-of-voice.
• Making critical decisions and establishing documentation strategies that ensure information is accurate, gathered efficiently, and available promptly.
• Facilitating technical training for internal teams about the API and related topics, ensuring that our teams can better meet customer needs.
• Supporting internal teams with better documentation tools, processes, and strategies.

The successful applicant will possess the following skills and attributes:

• Proven experience writing technical documentation for multiple audiences.
• Experience working with engineering teams to gather complex technical information and communicating this through written copy.
• Experience using APIs or writing content for API documentation.
• Experience writing documentation for digital design systems.
• Prior development experience in any front-end or back-end languages.
• Ability to present insights and data clearly and concisely.
• Excellent verbal and written communication skills.
• Excellent writing and grammatical skills.
• Sound organisational skills and attention to detail.
• Ability to self-manage, work independently, and meet deadlines.

We are committed to building an engaged and talented workforce that represents an environment that is inclusive, supports flexibility and welcomes diversity.

Our values of Dream Big, Win together, Keep it simple and Make it happen are the foundation for fostering an environment where diversity of thinking, skills and experiences are embraced, delivering innovation and better business results.

We value our team by offering;

• Flexible hybrid working arrangement
• Generous parental leave program: 26 weeks salary for primary care giver and 4 weeks salary for secondary care giver
• Access to Reward+ program
• A day off for your birthday
• Wellness programs
• Coaching and career development support, including access to a range of online professional development courses
• Access to our Employee Assistance Program
• Global mobility policy
• Monthly fitness reimbursement
• Volunteer leave
• Work from home set up reimbursement

If you are looking for the next opportunity in your career and want to work for a people focused, growing tech company, then Apply Now.