Total 203 Manager tech support job vacancies in Australia

What you get to do in this role

• Lead efforts to develop and build a Support Account Management Team, including development of strategies, objectives and key performance metrics.
• Guide our team members in order to achieve their highest levels of performance through coaching, training, and providing opportunities to build and refine higher-level customer management skills.
• Support and inspire the team to deliver an incredible customer support experience.
• Refine Support Account Management interactions and processes through the extensive use of KPIs, data and analytics.
• Lead by example to cultivate and maintain a culture built on teamwork, collaboration, execution and service.
• Continue building upon the relationships with Technical Support, Operations, Sales, Customer Success, Professional Services, Engineering and others.
• Lead Renewal and New Sales business discussions with our organization, Sales teams and Sales Operations, supplementing them with expert knowledge of the Support Account Management Organization.
• Advocate for critical customer issues as a critical escalation point.
• Work with your team members in the participation, management and outcomes of organizational projects and programs designed to enhance our overall program.
• Work with internal teams to continue elevating the Support Account Management Brand internally.
• Continually mentor and execute to achieve our customer, corporate, organizational and employee objectives.

What you get to do in this role:

• Profound knowledge and experience in managing and exceeding Support KPI’s and critical Technical Support Metrics - CSAT, Time to Resolution (TTR), Backlogs etc.
• Lead efforts to hire, develop, and build a technical team.
• Oversight and participation in Change Management as it relates to Customer Support.
• Leading by example to cultivate and maintain a culture built on teamwork and collaboration.
• Own and bring to conclusion customer escalations by working with cross-teams in Support, development and operations team.
• Drive daily incident management success from detection to resolution and dissatisfaction issues for customer accounts leading to ongoing enhanced customer experiences.
• Represent the Platform, Product and ServiceNow effectively with customers.
• Manage major operations outages and communications to the customers.
• Participate in weekend and holiday on-call rotation as required.
• Evaluation of current processes, technology, and organizational skills to identify areas of improvement and opportunities for advancement.
• Leading by example to cultivate and maintain a culture built on teamwork and collaboration.
• Manage to the company and department’s vision, mission and values.

This role is responsible for building key consultant relationships, identifying business opportunities for consultants, and driving and directing the consultant panel to areas of growth to achieve strategic business outcomes. The role involves managing the ongoing support and retention of Next Health consultants, supporting marketing and promotional initiatives and attend conferences, seminars, industry events, to network with existing and prospective consultants.

The Commercial discipline is responsible for driving business growth, managing partnerships, and providing industry subject matter expertise and advisory to both clients and internal teams. This strategic and consultative team creates meaningful relationships with clients through their combined knowledge of IT services and industry trends and pain points. Members include business development staff of all levels, client partners, alliances and partnerships managers, industry advisors, and operational leads. 

As a Senior Business Development Manager at Endava, you will identify new clients, and introduce them to our capabilities and IT services. You'll guide these new customers through the entire sales cycle, offering solutions that allow them to achieve business goals through enterprise transformation of their IT environment. 

Responsibilities:

• Serve as the trusted advisor selling IT Professional Services to potential clients to showcase our exceptional capability and build long standing collaborative relationships.
• Identify potential target clients through lead generation strategies, cold calling, networking, referrals, and online research.
• Execute an end-to-end client sales cycle focused on the sales process from the acquisition of new clients to closing deals and driving revenue growth.
• Develop and maintain a robust pipeline of qualified leads and prospects by researching and contacting prospects in alignment with sales goals.
• Negotiate, manage, and close strategic new business deals.
• Achieve and exceed sales targets and objectives, consistently delivering revenue goals.
• Apply your deep knowledge of the industry, its technological landscape, and the complex challenges it faces to become the Subject Matter Expert (SME) on technology challenges within your vertical.
• Exceed your personal financial goals by growing your book-of-business, driving revenue growth, and achieving uncapped commission in our aggressive commission model.
• As a thought leader, you will have the opportunity to participate in speaking events, workshops, panels, and conferences to share your expertise and insights.
• Participate in external industry events

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Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

Overview of the role

FIS APAC Solution Engineering Team is an established and growing practice with Developers, Architects, DevOps Engineers, and Cloud Engineers. FIS is looking for a Development Lead / Solution Engineering Manager to line manage the Developer team.

The role will report to the FIS APAC Solution Engineering Practice Manager. Work closely with Sales, Product Management, and Regional and Global development teams to ensure that our solutions are not only feasible but also scalable and align with our overall business goals. The role will suit an experienced Development Technical lead that is ready to take the next step to becoming a people manager with a regional remit. 

What you will be doing

• Manage a team of Solution Engineers, providing mentorship, guidance, and career development support.

• Lead the transformation of the development team from J2EE based framework to an Akka CQR/Event Sourcing based framework.

• Drive the adoption of best practices in solution engineering and ensure consistent delivery of high-quality solutions. Ensuring quality starts in the development cycle.

• Participate in strategic planning sessions to contribute insights and recommendations based on technical expertise.

• Works closely with the Solution Engineering Practice Manager to help define and implement group processes and way of working.

• Forecasts resource needs and identify and allocate technical resources to FIS product development and client projects.

• Maximizes both utilization and revenue of assigned teams’ billable time.

• Manages work efforts and performance of subordinates with responsibility for hiring, performance appraisals and remuneration reviews.

• Lead the design and presentation of technical solutions to Clients, ensuring alignment with their business objectives. Serves as subject matter expert and provides input into strategic direction of the group, product, and project direction.

• Partner with Regional development teams to ensure technical feasibility and to incorporate client feedback into product development.

• Partner with the Quality Assurance Practice Manager to embed test automation into the development lifecycle.

• Develop and maintain relationships with key stakeholders, both internally and externally.

• Collaborates with Solution Engineering leads across the globe including EMEA and the Americas.

• Ensures the team deliveries high quality code that meets security and risk standards and regulatory compliance.

• Identify training / coaching needs and elevate the average competency of the broader team.
• Other related duties assigned as needed.

What you bring

•  Project Management and consulting background for Large complex multiple projects

•  Leadership competency and good business acumen

•  Experience in Payments or Cards system implementation and professional services for corporates and/or banking and financial services is a plus

•  Executive stakeholders' management

• Knowledge of financial industry practices, regulations and operations is a plus.

• Experience with Java, EJB, J2EE, JMS, Hibernate, JSON, XML etc.

• Experience with TDD, developing unit, integration, and business tests. (i.e., Citrus, Cucumber etc.) .

• Skilled in project management, organization, communications, analytical and people skills.

Skilled in leading, supervising and managing effectively under pressure.

• Ability to be comfortable interacting with executive level clients and internal product and project management.

• Ability to delegate projects to qualified subordinates as appropriate.

• Ability to exhibit solid decision-making and problem-solving skills.

Other Technical Needs:

• Experience with AKKA, CQRS, Event Sourcing.

• Experience with cloud preferably AWS and Azure.

• Experience in DevOps CI/CD and Configuration management.

• Experience with containerization, Docker, and Kubernetes.

• Experienced with end-to-end systems development life cycles and standards.

• Experienced with Agile/SCRUM project delivery.

• Working Knowledge of JIRA or equivalent.

• Experience in REST and SOAP.

• Experience with databases technologies such as Oracle and PostgreSQL, preferably PostgreSQL.

• Experience with microservices frameworks such as Spring Boot.

What we offer

A career at FIS is more than just a job. It’s the change to shape the future of fintech. At FIS, we offer you:
• A voice in the future of fintech
• Always-on learning and development
• Collaborative work environment
• Opportunities to give back
• Competitive salary and benefits.

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Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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