Total 787 support advisor job vacancies in Melbourne Corporate

About blueAPACHE

blueAPACHE is an Australian owned award-winning Managed Service Provider, recognised for the 5th year running, as Mid-Market Partner of the Year at the ARN Innovation Awards. We pride ourselves on being a genuinely great place to work, with a vibrant culture, clear vision, and strong leadership. When joining blueAPACHE, you are joining an organisation that is driven by our core values of employee and customer experience.

What You'll Do

This newly created role presents an amazing opportunity to build upon your solid knowledge of employment law and HR advisory support, with this position working end to end across the employment lifecycle. Responsibilities will be varied, and will include:

• Maintain and enhance our onboarding toolset to ensure high quality onboarding 
• Support the business with timely, accurate and practical reporting on all elements of the employee lifecycle built on reliable HRIS data including monthly reporting to the Executive
• Develops and enforces HR policies aligned with legal requirements and organisational strategy.
• Ensure all people policies and procedures are continually reviewed and aligned to bA Values and compliant with relevant legislation
• Develop collaborative partnerships with all leaders that are built on open communication and transparency
• Establishes the process for conducting annual or quarterly performance reviews, including timelines, guidelines, and tools (such as evaluation forms, software, and review cycles). This process ensures that all employees are evaluated consistently and fairly.
• Promotes a continuous feedback culture, where performance is not only reviewed at the end of the year but on an ongoing basis. This allows for real-time adjustments, support, and development.
• Manages risk associated with employee relations, ensuring proper handling of grievances and disputes.
• Actively participate in the ongoing innovation of HR processes and activities to continuously improve service delivery and value add to the business
• Manages promotion and succession planning processes based on merit and performance data.

What You'll Need to be Successful

To excel in this role, you will demonstrate previous experience working in a HR role, being exceptionally skilled at managing employee life-cycle activities and processes with a high-level of accuracy and be comfortable at interpreting policies, procedures and to provide sound advice to employees and People Leaders. You will be customer centric by nature, highly organised, adaptable and comfortable working with ambiguity.  Ideally, we are seeking:

• Previous experience (5+ years as a guide) in an HR position
• Demonstrated knowledge of Australian employment legislation and practices
• High level attention to detail
• Drive and ability to work in a high volume, fast-paced, fluid environment
• Ability to liaise and communicate confidently with employees across the business
• Ability to maintain a high level of confidentiality and professionalism with sensitive information
• Work well within a team environment, but also capable of working independently to progress workloads and priorities
• Any prior experience working within an IT organisation would be an advantage but not mandatory

What’s in it for you?

blueAPACHE continues to grow and we recognise our people are our most significant differentiator.

• blueAPACHE offers an environment to make a real difference, develop careers within a supportive and rewarding environment.
• Take advantage of our Employee Benefits platform – novating leasing, discount shopping & insurances!
• Ongoing training and development including paid certifications.
• Employee referral programs - once you are in and you are loving it - you can refer a friend and get paid for it!

Please note, all offers of employment at blueAPACHE are subject to Police Clearance Checks.

Looking to meet new people and earn some extra cash over the summer? We’re looking for customer focused, curious, creative thinkers who have a love for fashion to join us over the upcoming holiday season. This is a fixed term contract from November 2024 – December 2024.

As a Sales Advisor you are responsible for delivering the best customer experience. You always put our customers first - offering assistance and sharing your product and fashion knowledge, always creating an environment that is easy and inspiring to shop.

Key responsibilities:

• Engage with and welcome our customers in the service areas and on the sales floor. 
• Use your product and fashion knowledge to inspire the customer by offering purchasing suggestions, and promoting campaigns, offers and activities. 
• Keep the fixtures full and tidy regularly throughout the day to maximise sales. 
• Maintain great garment care and replenishment of sizes and styles across your department.  
• Ensure all routines are followed at the cash desks and fitting rooms to maximise customer satisfaction. 
• Drives Hello Member program in line with store goals.

As the Sales Advisor, you are the friendly faces that greet our customers and embody the heart of our brand.

You'll have the opportunity to provide customers with high-level service at every turn. From initiating conversations to assisting at the cash desk, fitting rooms and throughout the shop floor, you'll play a vital role in enhancing the shopping experience. Your responsibilities will also include processing deliveries, replenishing stock and merchandising the latest garments on the shop floor.

Your role is essential in creating welcoming experiences that showcase the best of our brand. With warmth and enthusiasm, you'll guide our customers through their journey, offering genuine assistance and proactive service to uplift and inspire. Together, in collaboration with your team, you’ll create moments that matter.

While previous experience in customer service and familiarity with fabrics are nice to have, they're not mandatory.