Total 23,900 Full-time service centre manager job vacancies in Australia

Do work that matters

The Business Banking Contact Centre supports a range of business customer’s financial needs to move their business from today into tomorrow. Our Business Banking team provide invaluable support to our frontline Relationship Managers as the first point of contact to our business and private banking customers.

See yourself in our team

You'll be joining the Business and Private Banking (BPB) team - a hardworking bunch who support our online and phone business banking activities. Customer experience will be at the centre of everything you do.

As a Business Banking Associate you will receive incoming calls and provide a premium level of technical support over the phone to assist our clients with their Business Banking and their merchant facilities.

What we are looking for

• Previous customer service experience and exceptional customer service skills is essential
• Finance experience or an interest in banking is desirable
• Someone who thrives in a busy environment
• Having a resilient nature is essential in this role
• The ability to master different technologies and multitask

Roster

Our customers are at the centre of everything we do. To be there for them every step of the way we'll need you to commit to a rotating roster which operates between the hours of:

• Monday - Sunday
• 7.00am-10.00pm
• You will need to be available to work weekends on a regular basis (every 3-6 weeks)

Training commences on the Monday 13 May  with all new starters undergoing 4 weeks of mandatory full time training, Monday to Friday 9-5pm.

*Please note we cannot provide any time off during the 4 weeks training, so if you can have any upcoming leave during the training period, we recommend you apply for the next campaign later in the year.  

Working with us: 

Whether you’re passionate about customer service, driven by data, or called by creativity, a career with CommBank is for you. 

Our people bring their diverse backgrounds and unique perspectives to build a respectful, inclusive, and flexible workplace with flexible work locations. One where we’re driven by our values, and supported to share ideas, initiatives, and energy. One where making a positive impact for customers, communities and each other is part of our every day. 

• Part-time (0.8 FTE) ongoing position – working Tuesday to Friday
• Located at our Port Macquarie office. Nearby public transport access
• Competitive Hourly Rate + Super + Salary Packaging benefits of up to $18,550    

Join EACH as a Service Coordinator – STRC (Short-Term Restorative Care) and play a vital role in coordinating services and supports for older adults with Individual Support Packages.

In this position, you will work collaboratively with clinical case managers to ensure clients receive the appropriate support outlined in their plans. You will be responsible for liaising with various stakeholders, including government and non-government service providers, to advocate for the needs of the individuals supported by EACH. Additionally, you will oversee service access and intake processes for new referrals, and manage financial requirements in alignment with clients' Individual Support Plans/packages.

To view a copy of the full Position Description, click here.

Alternatively, for more information please contact Shinayd Trotman, Team Leader - Short Term Restorative Care (ACT/NSW) on 0467 925 458 or via email, at [email protected]

What’s in it for you? 
At EACH you'll be supported to be your best. We offer a range of employee benefits including: 

• Great working culture with quarterly team events
• Work arrangements that flex to you to allow for a positive work-life balance
• Above award remuneration and conditions including generous leave options 
• Clinical supervision, mentoring and access to evidence-based resources
• Not-for-Profit Salary Packaging of up to $15,900 free income tax per year
• $2,650 additional tax-free money towards meals and entertainment  
• A variety of opportunities for career progression and professional development via formal and informal training, our leadership pipeline and discipline-specific learning
• Support through a comprehensive Employee Assistance Program
• 4 weeks paid annual leave, sick/carers leave, family & domestic violence leave, public holiday substitution policy, and more…

About you
To excel in this position, you will have the following qualifications, skills and experience:

• Diploma in Health (or equivalent), or demonstrated industry experience
• Significant experience in planning and implementing community-based services for older adults
• A proven track record of maintaining accurate client records and written reports
• A current state-based drivers license

Position Details

• Continuing | Full-Time

• Higher Education Officer Level 9 | $122,922- $131,535 p.a.

• Location: Bedford Park / Kaurna Country  

• View Position Description

About the Student Life Division

The Student Life division ensures the delivery of student-centred support across the student lifecycle that underpins the University’s broader strategic visions by delivering support services and functions that facilitate and enhance the academic mission of the institution.  The Student Life division provides support services and programs that contribute to the student experience and success, including in the areas of health, counselling, disability services, orientation and transition, retention, student wellbeing, and student engagement through the activities of the Flinders University Student Association

About the Role

Flinders University is seeking a motivated Manager, Counselling Service to provide operational and strategic leadership of the Counselling Service including the Intake and Assessment team, Counsellors, project and support staff.

Working closely with the Director Student Life, you will play a key role in ensuring that efficient models of services, systems, projects and processes are in place that support student wellbeing and ensure that demand for service is met. In addition, you will also be responsible for:

• Contributing to the management of programs, project, training and community capacity building activities that aim to address mental health and wellbeing, including gender-based violence prevention and response.

• Implementing a continuous improvement framework to ensure the delivery of quality and timely counselling services and other wellbeing initiatives, programs and projects that reflect best practice and the current higher education sector priorities.

• Ensuring that students in crisis and/or at risk are managed appropriately, including taking a key role in the management of critical incidents and providing expert advice to the Director Student Life and other senior managers.

• Contributing to strategic and operational planning for the Student Life portfolio to deliver high quality, evidence-based support for students that increase student success and wellbeing.

About You

You will be a dedicated leader, with the ability to motivate and develop high performing teams and foster a positive team environment. Your high-level communication skills, together with your planning and analytical skills, will be the key to your success, as you demonstrate your ability to provide strategic and operational leadership, communicate with multiple stakeholders with competing demands and manage crisis and risk situations.

The successful Manager, Counselling Service will also demonstrate:

• Registration as a Psychologist with the Psychological Board of Australia or eligibility for membership of the Australian Association of Social Workers.

• Demonstrated experience in providing professional supervision to a team of experienced counsellors, including psychologists and social workers.

• Proven ability to develop, deliver and evaluate effective services and programs that address wellbeing.

• Understanding of the Higher Education sector and factors that impact on wellbeing.

Life at Flinders

We're transforming and investing in people and facilities to create contemporary, stimulating, and satisfying learning and work environments that reflect our core values of excellence, innovation, courage, and integrity. Flinders is refocusing its strategic priorities with the aim of elevating its performance to be a top ten Australian university, and amongst the top 1% in the world.

Reaching beyond the limits of buildings, borders, and backgrounds, ours is an inclusive culture that believes absolutely in equality and opportunity for all. We don't just accommodate differences; we embrace and celebrate them. So, why work at Flinders?

• 17% Superannuation + salary packaging options

• Flexible working arrangements

• Wide range of professional development activities and services

• We embrace diversity and promote equity and inclusion for all students and staff

• Vibrant campus life and amenities including on campus health care services, gym and childcare centre (Bedford Park, South Australia).

Our Commitment to Reconciliation and Indigenous Employment

Flinders University is proud to be an organisation that is committed to our Reconciliation Action Plan and Indigenous Workforce Strategy. Our vision is to be a preferred employer for Aboriginal and Torres Strait Islander peoples.  We are committed to progressing Indigenous advancement in education, research, employment, and wellbeing, and strongly encourage applications from Aboriginal and Torres Strait Islander peoples for all Flinders vacancies.

Prescribed Conditions for Employment

• A valid National Police Certificate which is satisfactory to the University will also be required before the successful applicant can commence in this position.

• Please note that you may be required to provide evidence that you are up to date with COVID-19 vaccinations, in line with the Flinders University COVID-19 Vaccination Policy 

• It is a requirement of this position that the incumbent maintain a current Working With Children Check which is satisfactory to the University in accordance with the Child Safety (Prohibited Persons) Act 2016 (SA).

How to Apply and Information

• You are required to submit Suitability Statement of no more than 3 pages, addressing the Key Position Capabilities of the position description.

• For more information regarding this position, please contact Jodie Zada on 8201 2118.

• Please see here for our Reconciliation Action Plan

• Please see here for our Indigenous Workforce Strategy

Please note, late applications and applications sent via agencies will not be accepted.

Certification

Applications to be submitted before 10.00pm:

At Flinders we embrace and celebrate diversity and encourage applications from Aboriginal and Torres Strait Islander peoples, and people of all ages, ethnicities, abilities, sexual orientations, and gender identities.

Flinders. Fearless.

We are passionate because our mission excites us. At CHANDON, we craft exceptional sparkling wines and experiences based on the celebration of communities. We care about making our wines the best. We are bold, because from day one we have been committed to finding new and unexpected opportunities, people, and methods.

At CHANDON, we stand for our values of diversity and inclusion, courage, and collaboration within our cross-cultural community. We are proud to be the Sparkling Wine Maison of the LVMH Group, with wineries in Argentina, Brazil, California, Australia, China and India, the sun never sets on CHANDON.

About the role

Working from our iconic and world class Vineyard in the heart of Whitlands, we are looking for a Vineyard Manager to join our team. A key site for CHANDON; the Whitlands vineyard produces some of Australia’s highest quality sparkling wine grapes. We are looking for an equally high-quality candidate to elevate and enhance our viticulture team.

In this position you will:

·         Be responsible for overseeing all aspects of vineyard operations in Whitlands.

·         Lead a team of dedicated workers and collaborate closely with winemakers and viticulturists to ensure the production of premium grapes for our wines.

·         Strong understanding of viticulture practices, leadership abilities, and a commitment to maintaining the highest standards of quality.

·         This is a ‘hands on’ managerial role, where you will be required to operate vineyard machinery. This includes but is not limited to; Tractor with vineyard implements, grape harvester, and ATVs.

·         Ensure all vineyard plant and equipment is always maintained and in top working order.

Requirements

For your application to be considered, you must have:

·         Experience in viticulture with a genuine enthusiasm for wine and viticulture.

·         A tertiary qualification in viticulture [or a closely related field] is preferred.

·         Leadership skills with the ability to motivate and guide a small, but dedicated team to achieve the high-quality outcomes expected.

·         Effective communication skills are imperative to success in this role; the ability to communicate well and foster strong relationships, both internal and external, will be highly regarded.

·         A strong understanding of work health and safety procedures.

·         Must have tractor operations experience.

·         Mechanical ability and understanding are highly desired traits for this role.

·         A ‘can do, will do’ attitude - the ability to be self-sufficient and work well autonomously.

·         Understanding of LEAN manufacturing practices/principles will be advantageous.

·         Flexibility, and the ability to work overtime subject to seasonal requirements.

·         Valid driver’s license.

Domaine Chandon Australia is proud to celebrate our differences and communities. Our priority is to attract, support and retain individuals- irrespective of gender, age, religion, and sexual orientation.

Benefits

·         You will join a friendly, dedicated, and professional team. We offer a competitive salary plus bonus and wine benefit, a comprehensive induction and training as well as a health and wellbeing subsidy.

Candidates must legally be able to work in Australia.

Complete the application form at chandon.workable.com

We are open only to candidates from Sydney or Melbourne who have unrestricted working rights.

IQVIA is a world leading provider of information, services and technologies dedicated to advancing healthcare by driving improved decision-making. Within a rapidly evolving environment, IQVIA’s unique portfolio of data assets, research and analytical capabilities, and technology solutions enables us to make intelligent connections for our clients. We support a broad range of stakeholders across the life sciences industry, treatment providers and payers, providing insights which drive innovation and improve patient outcomes.

We are seeking a Fieldwork Manager to join the Integrated Research team at IQVIA ANZ, a premier healthcare market research provider in Australia. This team excels in offering a wide range of research solutions to an extensive client base in the MedTech, consumer health, and pharmaceutical sectors. Our core strength is our profound engagement with healthcare professionals, particularly Oncologists, which is the cornerstone of our in-depth market research.

As the lead of our customised fieldwork operations, you will drive the strategic planning and execution of field activities, ensuring the generation of high-quality data and insights that propel our research forward. You will oversee field activities from start to finish. Demonstrated experience in building relationships with diverse stakeholders, including doctors, patients, and research teams, is essential for the successful fulfillment of this role.

Qualifications:

• Experience cultivating and sustaining relationships with doctors

• Solid understanding of the life sciences and/or health service industry

• Working collaboratively within a matrix organisation to achieve team objectives

IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. Learn more at https://jobs.iqvia.com

The IT Change and Release Manager will be responsible for leading the assessment, analysis, documentation, and implementation of changes based on requests for change for IT Services that include infrastructure and application services.

The role will develop and implement change management practices to ensure that there are minimal disruptions and that operations are maintained across clients’ accounts and improved to meet customer requirements.

The role requires the assessment and analysis of change components, change scheduling and the adoption of appropriate controls. Additionally, the role will also coordinate communication with stakeholders, project teams and customers stakeholders regarding changes.

Responsibilities

• Lead the validation of incoming Requests for Change (RFC) and provide assurance over all stages of the unified Change Management Process and sub-processes, including the completion of impact analysis and change evaluation processes to ensure activities are in accordance with defined processes. This includes being available to manage the review, evaluation, and approval of Urgent or Emergency changes.

• Coordination of patch management, release, and deployment activities.

• Oversee and co-ordinate all activities within the clients change process across all IT Services, monitor changes through all stages of the change lifecycle, working collaboratively with client change managers or stakeholders involved to exchange information and drive change management outcomes.

• Plan, schedule, and maintain the forward change schedule, confirm that all changes have been successfully implemented, patch management and any required Post Change Reviews (PCRs) are carried out for failed changes.

• Manage communications to all affected groups for Change Management.

• Negotiate and agree standard classification (prioritization and categorization) for changes, facilitate the process and manage change management procedures and policies to ensure alignment with the clients Change Management process.

• Provide assurance over change requests, attend any client Change Advisory Boards. Provide guidance and approvals for major changes or releases to be approved.

• Create and maintain the Change Management process documents (flow charts, roles and responsibilities, knowledge articles etc.) to be used by the Change Management team and 3rd party suppliers. Analyze and identify improvements and encourage the development and implementation of “pre-approved changes” to streamline regular, repeatable low risk changes.

• Proactively identify and escalate potential risks. Contribute to the development of risk management plans, establishment of risk controls and performance of risk mitigation activities.

• Qualifications in IT, business administration, commerce, change management is desirable.

• ITIL certification or relevant years of experience as a Change Manager.

• Previous experience in ITS (Intelligent Transportation Systems) projects and environments and knowledge of ITS systems, equipment and roadside/tunnel devices is a plus.

• Join a worldwide leading systems integration company.
• Access to employee benefits
• Genuine opportunities for learning and growing in a cross-functional, multi-cultural team.
• A collaborative and supportive work environment where everyone has the chance to make a difference.

SICE ANZ is an Equal Opportunity Employer, inviting you to join an organisation dedicated to fostering a diverse, inclusive, and collaborative working environment. We actively encourage applications from women, individuals of Aboriginal and Torres Strait Islander descent, and those from diverse backgrounds. Your unique perspectives contribute to our collective strength. Be part of a team that values and celebrates diversity – apply today.

Due to the high volume of applications received, only successful candidates will be contacted. We apologize for the inconvenience.

Unsolicited applications from recruitment agencies will not be accepted.

Our Why

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.

About the Role (your why)

As Manager – Risk & Resilience, you’ll be responsible for components of the risk program implementation and ongoing administration of Datacom’s Risk, Continuity, and Compliance practices, to our Federal Government customer base, aligned to ISO 31000 standards.

Due to customer requirements, you must be an Australian Citizen to be successful in your application; and you will ideally hold an active Government Security Baseline Clearance (or be eligible to achieve a Baseline Clearance).

This role can be Canberra, Sydney or Melbourne based. We like to bring people together in person when we can, but we are mindful of the benefits of working from home for work/ life balance. We therefore leave it to you and the team you join to figure out what works best!

What you’ll do

As Manager – Risk & Resilience, you will cover:

•       Assisting the business to embed Risk Management into decision-making activities

•       Implementation and management of the risk management framework, including supporting the business with procedures for identifying, assessing, and managing risks

•       Embedding a risk aware culture and supporting collaboration to manage shared risks

•       Regularly reviewing the Risk Management approach

•       Driving accountability and ownership – by providing guidance to staff on their specific risk management responsibilities

•       Business Continuity Management oversight, including business impact assessment and business continuity planning and testing

•       Governance of the risk management framework and its implementation

•       Building an assurance plan to:

o   Implement appropriate controls and oversight of the business’ risk management activities

o   Ensure Risk Management alignment to policies and the execution of all relevant plans and actions

o   Review and auditing controls to ensure business process, contractual, and legislative compliance

•       Delivering reports to leadership and our customers regarding risk and resilience.

You’ll maintain a detailed understanding and contribute to improvement of the relevant frameworks, processes/ procedures and artefacts across the business, while working in an advisory capacity and assisting in customer discussions regarding our plans as required.

We are a pretty agile company, and are keen to respond to customer, technology and internal stakeholders’ changing requirements and this can mean we evolve in our roles to meet those needs.

What you’ll bring

You’ll bring a wealth of Risk Management experience and an understanding of ISO 31000 standards and applicability, ideally within an IT managed services environment or with federal government customers. You’ll be passionate about risk management and advisory, be comfortable working on complex issues and managing a diverse stakeholder group. You will have experience administering risk management and advisory processes; along with developing, implementing, and administering Business Continuity Management processes. Ideally you will have an RMIA certification, or something similar.

Why join us here at Datacom?

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.