Total 37 relationship manager job vacancies in Fyshwick, Australian Capital Territory

Janes Introduction:

Janes enables militaries, governments, and defence companies to make critical decisions. Our expert-driven tradecraft, developed over 120 years, combined with human-machine teaming, delivers assured open-source intelligence across military capabilities and order of battle, equipment, events, countries, companies, and markets.
Linking millions of assured data points, Janes data model creates a framework of interconnected open source defence intelligence. This allows our customers to integrate all relevant data and connections into a single intelligence environment to deliver a more complete and accurate answer. Using Janes, our customers can use their scarce resource more effectively, to get to better decisions with higher confidence, more quickly.

How you will contribute at Janes:

• You will be responsible for training the end user community on the content and data from Janes they have available
• Developing and maintaining an engaged user community by understanding workflows and requirements, handling requests, comments or concerns
• You will work with the Sales team to identify and seek to capture any new business opportunities
• You will undertake end user community surveys and socialise feedback within Janes, following up on actions where required to ensue training meets and enhances their expectations of Janes
• You will support the testing of new products and development of existing products
• Lead the development and implementation of user community engagement strategies, including case studies and scenario modelling for sharing best practice
• You will work with Marketing to develop user promotions and support client engagement initiatives

The ideal skills and experience for this role are:

• Considerable experience in a data service provider and/or within the
Aerospace and Defence and military sectors
• Proven track record in an independent working environment
• Excellent communication and presentation skills both virtually and in person
• Proven administrative skills including working remotely and coordination
with multiple teams for problem solving
• Former military employee (preferable)
• IT experience/competency working with online toolsets

Founded by industry experts, DigiRen focuses on helping large commercial and public sector organisations build and scale new capabilities and ways of working to realise the benefits of new and emerging technologies leveraging the power of public cloud.

With decades of combined experience, we know that for large-scale organisations to fully leverage new technologies, they need to adapt their enterprise IT operating model and build new internal capabilities—embedding the use of the new technology, tools, and processes, and scaling new ways of working across the business.

DigiRen is vendor agnostic but has deep experience and understanding of hyperscale cloud technologies. We anchor our engagements on the orchestration of change and the delivery of strategic customer outcomes. As trusted advisors, we help our customers build new organisational capabilities, become self-sufficient, and take control of their journey.

DigiRen operates a flat, highly collaborative, and supportive working environment. Our focus on people drives our company culture. We are an inclusive team that nurtures our people for the long term. We value diversity of experience and anyone who can drive outcomes that deliver value to our customers; DigiRen is a community that enables great work and accelerated learning.

Overview

We are seeking a dynamic General Manager to drive the growth of our Canberra practice. This senior leadership role requires a candidate who excels in advisory, consulting, business development, customer acquisition, and people management.

In this role, you will be responsible for building the practice in Canberra through the acquisition of new customers, hiring and developing a local team of specialist consulting professionals, managing team utilisation, and delighting our customers every day through high-quality delivery execution. 

You will build strong relationships with our customer's senior technical and business stakeholders, work well in ambiguous situations, formulate direction and coach, mentor, and lead customer resources and external delivery partners through the engagement and program life cycle. 

An ideal candidate for this senior leadership role will have experience and expertise in:

1.      Leadership & Team Building: Proven track record in building and leading technology consulting and delivery teams. Highly analytical with a knack for distilling value for customers. Enjoys being customer-facing and is willing to roll up their sleeves to deliver.

2.     Maintaining Delivery Excellence: Committed to maintaining high standards across all engagements. Capable of leading and building the business while ensuring consistent quality.

3.     Consultative Approach: Demonstrated history of using a consultative approach to assist customers. Proven experience and track record in technology consulting firms, with a focus on advisory.

4.     Cloud Transformation Expertise: In-depth understanding of enterprise-scale cloud transformation programs gained from working on large-scale public cloud projects.

5.     Industry Knowledge & Network: Experience working with Federal Government and meaningful connections across Canberra.

At DigiRen, you will join an inclusive and welcoming team of technology leaders who are among the best in the business.

Responsibilities

As a General Manager and leader at DigiRen, you will have core responsibilities to help build the business:

Geography Ownership: Define, implement, and own the strategy for the Canberra practice. Own the customer engagement lifecycle for the practice, from sales through to resource management and successful delivery of customer outcomes.

Lead Customer Engagements: Deliver high-quality execution and delight our customers daily. Lead customer resources and external delivery partners through the engagement and program lifecycle.

Ensure Delivery Excellence: Build and foster an internal culture of collaboration, maintain a high-quality bar, and provide each team member with a platform to perform exceptional work and exponentially develop their skills and careers.

Improve Market Positioning and Partnerships: Establish the DigiRen brand within the geography, driving brand awareness and capturing mindshare with key executive personas and stakeholders. Establish and grow key local partnerships.

Strengthen Advisory & Consulting Frameworks: Strengthen and enhance our advisory methodologies and artefacts. Contribute to thought leadership and be a visible leader in the market.

Build Our Business: Build the practice across Canberra by acquiring new customers and fostering strong relationships with senior technical and business stakeholders.

Manage the Team: Hire, develop, and manage a local team of specialist consulting professionals. Ensure high team utilisation and maintain a high quality of work.

• Extensive career experience as a leader in IT advisory and consulting, cloud computing, IT strategy and delivery, specifically working on large-scale public cloud programs.
• People management experience in an enterprise technology context performing matrixed leadership in complex environments.
• Experience delivering real outcomes for technology programs in an external consulting role within the public sector in Canberra.
• C’ level presence with excellent written and verbal communication skills, including group leadership and executive presentations
• Based in Canberra, with the ability to travel to other locations within Australia if required.
• Minimun NV1 AGSVA security clearance, with an NV2 highly regarded.

DigiRen is an equal opportunity employer.  We passionately believe that employing a diverse workforce is central to our success.  We provide highly competitive remuneration and a range of additional benefits.

Role Summary:

• APAC Data Sales Manager
• Australia / Singapore / Taiwan / Indonesia
• Permanent
• Remote, with travel

Who are we?

ICEYE is the global leader in synthetic aperture radar (SAR) satellite operations for Earth Observation, persistent monitoring, and natural catastrophe solutions; owning and operating the world's largest SAR constellation. ICEYE is headquartered in Finland and operates from five international locations with more than 600 employees from nearly 60 countries, inspired by the shared vision of improving life on Earth by becoming the global source of truth in Earth Observation.

Our satellites acquire images of Earth at any time – even when it’s cloudy or dark – providing commercial and government partners with unmatched persistent monitoring capabilities. Information derived from our SAR images helps customers make data-driven decisions to address time-critical challenges in various sectors, such as maritime, disaster management, insurance, and finance.

Our team is a tight-knit group of experts across many disciplines (e.g., engineering, software development, radar technology, etc.). We’re innovative, driven people who strive for excellence in everything we do. Teamwork, curiosity, and having fun are core values at ICEYE, and contribute to Making the Impossible possible!

Why should you work for us?

ICEYE is at the cutting edge of new technology and we are continuing to build and operate our commercial constellation of SAR satellites. Working with ICEYE, you will be part of making the impossible possible, whilst shaping the Earth Observation industry. You will work with varied, diverse and engaged colleagues to further the ICEYE mission. At ICEYE we realise that without great people we can not succeed, therefore you will be an integral, valued and appreciated colleague, with the ability to directly shape the vision and direction of the business. 

We actively support Continuous Professional Development, and will provide access to a range of avenues to allow you to succeed, including courses, training and attendance at conferences. ICEYE is a place where your development, your growth and your success is a priority. 

What will you do in this role? 

To support the company’s growth, we are looking for an APAC Data Sales Manager to join our Global Data Sales Team. You will report to the Global Head of Data Sales in this position.

You will plan and execute strategies and sales tactics in the following areas: Territory planning, Strategic account management, Executive relationship development, presentation and delivery, negotiating, closing and executing contracts.

This role will focus primarily on ICEYE’s data sales market, with an emphasis on defence, intelligence and security customers. You will identify leads and opportunities, both directly and through the agency vendor ecosystem, to market ICEYE’s satellite imagery data and products that will meet potential client’s needs.

Responsibilities

• You will initiate contact & meet with clients, with the objective to exceed quota, move prospects to contract close, and expand ICEYE’s presence across assigned client base.
• You will lead sales campaigns in conjunction with marketing, initiating customized proposals and communication for clients, and develop familiarity with potential clients to best meet their priorities.
• This role will have a great deal of autonomy
• You'll be responsible for generating your own leads and building customer pipelines
• Accelerate customer adoption
• Work with partners to extend reach
• Lead contract negotiations
• Develop long-term strategic relationships with key accounts
• Ensure customer happiness and success

What will you need to be successful in this role?

• Proven experience working in a Business Development or Sales role within APAC
• A background in Geospatial or Satellite imagery Sales is preferred. However, we would also welcome applicants from an Aerospace & Defence background
• Ability to manage time effectively, work independently, and be self-motivated.
• Prior track record of achievement in positions with accountability.
• Hunter mentality with solid sales experience
• Strong verbal and written communications skills
• An extensive customer network within APAC is a must
• An entrepreneurial spirit, find the right opportunities and take through to a close

In addition to the above, it would be beneficial if you had the below attributes and skills: 

• Passion for the Space sector.
• A network of existing clients in the Defence and Intelligence space, especially MODs across the APAC region.
• Experience of working in a company that is experiencing high pace growth year on year and being able to match that by contributing to the bottom line from an early stage.
• A good knowledge of Synthetic Aperture Radar
• Experience within a SaaS background

• A job that matters in a dynamic Earth Observation environment with a scale-up approach
• An independent role with a supportive and diverse work environment
• Time for self-development, research, training, conferences, or certification schemes
• A yearly benefit budget to spend as you wish (ie Auntie, language learning, coaching,  budget for additional work equipment for home, charity activity)
• Base salary range for this position is contingent on your experience level, and will be negotiated individually.

Diversity, equity, and inclusion

At ICEYE, we believe that diversity isn't just a buzzword – it's our greatest asset. 

We're committed to fostering an inclusive environment where every voice is not only heard but celebrated. We know that diverse perspectives breed innovation and creativity, which is why we actively seek out individuals from all walks of life, backgrounds, and experiences. 

Whatever your background, we want you to bring your authentic self to the table. Join us and be part of a team where differences are not only embraced but cherished, because together, we're stronger. 

Apply now to start your ICEYE journey, and help us continue to make the impossible possible together. Read more about ICEYE and working with us at iceye.com 

Konica Minolta is innovative, robust and continually evolving. From printing and scanning to business process automation and robotics, our award-winning products and solutions help companies to transform and move information faster. Our people make this possible and as an organisation, we offer workplace flexibility, support diversity and promote events and activities to support wellbeing. We strive to create and maintain an inclusive workforce as diverse and capable as our class-leading solutions. We actively encourage women and those from diverse backgrounds to apply for our roles.

About the role
We are looking for a professional, innovative and driven Sales Executive who can maximise revenue potential by continually developing Konica Minolta’s market exposure in ACT. We are looking for drivers, individuals who live for the next big challenge. You want to and can make an impact every day. We seek to employ the brightest and most forward-thinking talent.

In consultation with key stakeholders, your primary accountabilities are to: 

• Drive market share growth through existing customers and new business.
• Drive sales and manage internal processes from pre-sales to delivery to ensure success and achievement of targets.
• Provide timely and accurate completion of business plans, forecasts, internal order processes and customer management.
• Develop and maintain your knowledge of the Konica Minolta offering and the vertical industries of your nominated accounts.
• Maintain & regularly update CRM.
• Achieve the revenue target set out for your area/portfolio.
• Be an active member of the ACT Branch - helping to drive innovation, continue the development of a high performance culture and contribute to the achievement of Branch goals.
• Exemplify company values and adhere to policies and procedures.

Skills

• Ability to collaborate with internal and external stakeholders to build relationships, credibility and trust
• Ability to work according to strict deadlines
• Sound negotiation and influencing skills
• Microsoft Office (especially Excel)
• Sense of urgency and high responsiveness
• Ability to prioritise and react quickly to ensure great client satisfaction
• Ability to deal with ambiguity and know when to escalate
• Sense of ownership and accountability for assigned activity, including regular follow up with stakeholders to ensure timely completion of assigned tasks

Ideal Candidate

To be qualified for this position, ideally your background and skills will comprise of the following:

• Previous sales experience.
• Proven ability to create customer value through the sale of solutions and managed services.
• Proven ability to develop account strategy, write and execute business plans.
• Proven business development experience.
• Proficiency with CRM applications.
• Exposure to sales training methodologies.
• Excellent written and verbal communication.
• Strong proficiency in MS Office (i.e. Word, Excel, Outlook)
• Exceptional presentation, communication and stakeholder management skills.
• Ability to monitor performance against deadlines and milestones.
• Australian driver’s license.

As per Konica Minolta compliance procedures, the successful candidate will be required to undertake background checks.

You will enjoy a collaborative team culture where you will be supported and empowered to contribute your ideas and identify opportunities to develop your team and yourself. We are dedicated to the values of diversity and inclusion and have a firm commitment to ethical practices and corporate responsibility.

Konica Minolta is committed to providing a working environment that is inclusive and fair to both women and men. Progressive policies such as our domestic violence policy; paid parental leave and flexible workplace policies enable our people to balance work and life responsibilities.

Equal Opportunities
We are committed to providing equal opportunities and actively encourage applicants from all backgrounds to apply for our roles, regardless of gender, age, sexual orientation, ethnicity, religion or disability.

If you require any adjustments/assistance during the recruitment process please reach out to [email protected]

Join our Team and thrive in an environment built on strong Collaboration, continuous Learning, and personal Growth. Every day at Konica Minolta is an opportunity to share your Ideas, influence Change and engage with colleagues from diverse backgrounds and experiences.

• Are you an exceptional leader with vision to make improvements?
• Are you passionate about delivering results through great teamwork and customer experience?
• Can you manage a management team?
• Have you got regional/remote management experience?

Then this is the perfect role for you!

The Rentokil Initial Darwin branch has an exciting opportunity available for an operational expert. You will have the opportunity to showcase your operational experience while balancing day-to-day responsibilities and developing our team to achieve their full potential.

You will be responsible for the following outcomes:

• Leading a safety culture
• Developing, leading, and managing a first-class operations and service support team
• Implementing and delivery of the operational plan
• Implement divisional strategies to achieve and exceed the budgeted delivery targets 
• Support portfolio growth through management of resources
• Managing the budget costs, P&L review, operational measures, and leave targets
• Driving operational efficiencies and continuous improvement to work smarter, not harder
• Full logistics, warehouse and fleet management responsibilities
• Proactively manage service delivery to consistently meet customer contractual expectations to positively impact client retention and growth

To be successful in this role, you will need:

• A demonstrated commitment to safety and a proven track record in building a safety culture
• Previous experience in essential - preferably in the business services industry
• Strong operational principles and experience managing logistics and scheduling systems
• Ability to focus and have a flexible approach when faced with change, completing priorities and work demands
• Demonstrated commercial acumen to manage budgets and costs
• Effective interpersonal skills with the ability to build strong relationships with both internal and external stakeholders
• Demonstrated track record of successfully delivering against targets, KPI's and cost efficiencies
• The ability to positively challenge the status quo and champion continuous improvement
• Previous management experience in managing remote teams would be advantageous

The successful candidate must be eligible to work in Australia and able to pass pre-employment medical, police, and reference checks.

About Rentokil Initial:

Rentokil Initial is one of the largest business services companies in the world. Our company operates in all major economies of Europe, North America, Africa, Asia, and the Pacific. The company has some 38,000 employees providing a range of support services in over 66 countries worldwide.

If you are ready for the next step in your career or want a new challenge APPLY NOW!

Our Why 

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow. 

About the Role (your why)  

We are looking for an experienced General Manager to lead a team of service delivery management professionals. In this role you will be focused on developing and implementing strategy and business plans across your team and with the broader Datacom direction. The role will oversee daily business activities, including working alongside colleagues for sales and customer success adding value and improving overall business functions.

Our offices are based in Adelaide, Brisbane, Canberra, Melbourne, Perth and Sydney. We like to bring people together in person when we can, but we are mindful of the benefits of working from home for work/ life balance. We therefore leave it to you and the team you join to figure out what works best! 

What you’ll do   

As our General Manager – Service Delivery Management, you will be responsible for ensuring that we deliver service excellence to our customers in commercially compliant and financially sustainable way. Using your strong influencing skills, you will support your team in driving continual service improvement for our customers across our matrix organisation, championing a security first approach in everything we do. With your in-depth experience of technology services outsourcing, you will be able to represent and advocate for our solutions and offerings in support of in account and new customer growth. You will be able to demonstrate strong leadership skills and be able to support our people in all situations and help them in their career development journeys.

We are a pretty agile company, and are keen to respond to customer, technology and internal stakeholders’ changing requirements and this can mean we evolve in our roles to meet those needs. 

What you’ll bring  

• A bachelor’s degree in business or other relevant field or equivalent work experience
• 10+ years of senior commercial or sales experience within a complex and multifaceted manage services environment
• Demonstrated experience managing service delivery teams within an outsourcing arrangement
• Strong business acumen
• Excellent customer relationship building and management skills
• Strong influencing and persuasive ability
• Ability to manage complex issues of diverse scope where analysis of situation or data requires evaluation of a variety of factors, including an understanding of current business trends
• Exercises judgment in selecting methods, techniques, and evaluation criteria for obtaining results
• Establishes and assures adherence to budgets, schedules, work plans, and performance requirements
• Ability to frequently interact with a variety of stakeholders and team members, normally involving matters between functional areas, other Datacom divisions, customers and the company
• Proven negotiating skills with the aptitude to ensure win/win situations for all parties
• Ability to build and lead an effective and high performing team
• Detailed understanding of service management methodologies and processes including the ITIL framework
• Demonstrate experience or acceptable knowledge of industry standards such as; ISO 27001, ISO 20000, ISO 9000

Why join us here at Datacom? 

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us. 

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment. 

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities. 

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported. 

#LI-Hybrid

Be part of sharing special places and shaping lasting memories with Australia’s leading experiential tourism business. 

About Us 

Journey Beyond is a national business focused on bringing Australia’s most unique and iconic experiences to life. Our aim is to take guests beyond, to ignite their imagination and to transform the amazing into the breath-taking. 

Our suite of iconic tourism brands stretches across Australia’s beautiful coastline and deep into the heart of our continent’s rich landscape. We own and operate Journey Beyond Rail Expeditions (The Ghan, Indian Pacific, Great Southern and The Overland), Rottnest Express, Cruise Whitsundays, Darwin Harbour Cruises, Sal Salis Ningaloo Reef, Outback Spirit, Melbourne Skydeck, Eureka 89, Journey Beyond Cruise Sydney and Horizontal Falls Seaplane Adventures. 

Outback Spirit Tours offers a range of unique adventure tours, desert safaris and luxury short stays across our beautiful country. Our adventures capture the very essence of Australia, from the rugged red cliffs of the Kimberley to the unspoiled natural wonder of Tasmania, we bring iconic experiences to life. We operate 9 lodges in some of the most remote, inaccessible and beautiful locations. Our team of guides, drivers, camp and operations staff are passionate about the outdoors and take pride in bringing our guests on the adventure of a lifetime.

Seven Spirit Bay is an iconic wilderness lodge located on the western side of Port Essington on the Cobourg Peninsula. It is only accessible by Outback Spirit boats or aircraft.

We are seeking a strong leader and motivated individual to manage our flagship lodge on a minimum 12 month contract.

This role will see you leading our team through the end of the 2024 touring and fishing seasons, carrying out maintenance in the off-season, and expertly leading your team through the entirety of the 2025 season.

The role will involve, but is not limited to:

• Managing team members, inspiring a passion for quality and professionalism
• Setting clear goals and expectations, ensuring team members are meeting targets and providing the team with regular feedback
• Lead and train the new and existing team members to ensure the standards and quality of work is consistent

• Actively working towards meeting the Net Promoter Scores (NPS)
• Supporting the continuous improvements of our lodge operations through proactive communications to the Operations Manager/General Manager
• Ensuring budgets are met and cost controlled across the lodge
• Deliver the business’ guest-facing experience, from strategy through to delivery
• Oversite of the food and beverage delivery, experience, and menu in conjunction with the Head Chef and the Kitchen team (this includes cost management, ordering, stock control and waste minimisation)
• Drive a culture of safety, ensuring all incidents and hazards are reported and investigated in a timely manner
• Complete all administrative tasks as required by the operations team
• Take an active role in recruitment, inductions, and team member training
• The off season duties will involve project management and liaising with various trades personnel

This is a live-in position in an extremely remote location. We provide flights to and from Seven Spirit Bay via Darwin and will ensure you have time-off and are able to go home while no tours are operating.

This is your opportunity to lead a fantastic team, experience new and exciting adventures and create lasting memories for our guests, team members, and yourself.

About You
You will have a passion to travel and a desire to experience working and living in a remote location with a love for sharing unique and iconic experiences. The ideal candidate will have:

• The availability to work in a remote location for long periods of time
• Pride in delivering exceptional standards of service, ensuring that guests leave us with memories that last a lifetime
• You will be extremely hands on with experience working across all departments of the Lodge's operations (food and beverage, customer service, housekeeping and grounds/building maintenance)
• A thorough understanding of utilities and equipment relating to generated power and bore water
• Knowledge of general maintenance and ability to carry out basic physical labour
• Previous experience managing a diverse team of people
• Previous experience working remotely or with limited face to face support from your direct manager
• Passion and enthusiasm for hospitality, travel, tourism and adventure
• High levels of interpersonal and communications skills
• 3-5 years’ experience in general hospitality management
• The ability to think on your feet while delivering within set time frames

Required Certificates/Licenses:

• A Responsible Service of Alcohol certificate
• Responsible Person Badge
• Remote First Aid certification (must include CPR)
• Food Safety Supervisor certificate
• An MR (H endorsed) license

• An attractive salary
• Onsite accommodation and meals
• A rare opportunity to live in one of the most spectacular settings
• The opportunity to gain a true appreciation of some culturally significant wilderness
• The amazing opportunity to work in a dynamic, growing tourism business
• Generous discounts on Journey Beyond travel and experiences.
• Up to 40% discount on Journey Beyond merchandise
• Study Assistance to prepare you for expanded career growth opportunities
• Access to leading Employee Assistance Program (EAP) providers

If you are interested in this role and you meet the criteria listed above, apply today. We can’t wait to hear from you!

About us:

Established in 2007, CDC Data Centres is Australia’s leading operator of sovereign, secure, world-class data centre facilities.

Headquartered in Canberra with multiple facilities in the ACT, NSW and New Zealand, CDC’s diversified operations provide secure data centre configurations that support co-location, containerised and hyperscale compute environments with all campuses interconnected with high-speed carrier grade networks.

At CDC we are passionate about creating an inclusive workplace that promotes and values diversity. We believe that everyone’s unique experiences enable us to deliver meaningful benefits for our people, our clients and communities. Our mission is to attract, retain and grow the world’s best data centre team.

Our people are responsive, innovative and trusted in supporting our customers. Together, we configure the landscape to meet the security, reliability, connectivity and sustainability needs for today and tomorrow.

About the role:

We are looking for a Contracts Manager to supervise the creation, review and approval of all legal contracts across CDC. The incumbent will proactively anticipate, identify, analyse risks and report on the contractual obligations that can impact the business’ success. The incumbent is responsible for ensuring ongoing compliance of contracts and will oversee contractual amendments as required and to provide rigour to our contract-lifecycle management process. Contracts include but are not limited to Government Panel agreements, private enterprise agreements, procurement agreements, non-disclosure agreements and asset maintenance agreements.  

Key responsibilities include:

•      Conducts contract and subcontract formation and management activities on a range of contracts, from initial proposal through to delivery and closeout.

•      Point of contact for Government customer contracts, amendments and renewals. Support the Legal team to draft, review, and negotiate contracts, renewals and change orders.

•      Supports monitoring and compliance with contract requirements.

•      Negotiates a variety of contractual documentation with customers, working directly with the Sales and Customer Success Team.

•      Interacts with, confers, briefs, and makes recommendations to management regarding the progress and impact of potential contract and subcontract-related activities. Prepares contract and subcontract reviews and reports on issues.

•      Ensures contract and subcontract filing is managed effectively and meticulous records are kept.

•      Coordinates contract and subcontract requirements with all functional departments to ensure accuracy and compliance.

•      Observes all legal/ regulatory compliance requirements and practices for assigned responsibilities.

•      Remains current on legal/regulatory updates affecting contracts and agreements.

•      Manage the end-to-end contract-lifecycle process and lead the enhancement of standard operating procedures around contract governance.

•      Embrace and model CDC’s values.

•      Other duties as directed from time to time.

About you: 

•      5+ years’ demonstrated experience as a Legal Contracts Manager, experience with Government Panel arrangements, preparation of contract agreements, amendments and statements of work. 

•      Strong communication skills, both verbal and written.

•      Demonstrable commercial acumen and stakeholder management skills.

Essential:

• Australian Citizenship and the ability to obtain and maintain AGSVA Security Clearance at Negative Vetting 1 level.

How to Apply:

If you are looking to own your career and take on a new challenge in a fast-growing Australian Technology company and be part of our amazing team, please submit your resume and cover letter by clicking Apply.

About us:

Established in 2007, CDC Data Centres is Australia’s leading operator of sovereign, secure, world-class data centre facilities.

Headquartered in Canberra with multiple facilities in the ACT, NSW, VIC and New Zealand, CDC’s diversified operations provide secure data centre configurations that support co-location, containerised and hyperscale compute environments with all campuses interconnected with high-speed carrier grade networks.

At CDC we are passionate about creating an inclusive workplace that promotes and values diversity. We believe that everyone’s unique experiences enable us to deliver meaningful benefits for our people, our clients and communities. Our mission is to attract, retain and grow the world’s best data centre team.

Our people are committed, tenacious and meticulous in supporting our customers. Together, we configure the landscape to meet the security, reliability, connectivity and sustainability needs for today and tomorrow.

About the role:
In this position, you will be responsible for ensuring the successful fulfillment of customer requirements. Your responsibilities will encompass stakeholder engagement, project oversight, and the coordination of internal teams to achieve performance objectives and enhance processes.

Other responsibilities include:

• Build and maintain strong customer/partner relationships to enhance customer satisfaction throughout pre- and post-sales activities.
• Collaborate with CDC teams, harnessing their expertise when needed.
• Strengthen CDC's ties with key customers, their on-site teams, and their clients.
• Support contract delivery by meeting specified KPIs.
• Generate, refine, and furnish client reports while ensuring compliance with contracts.
• Review and prepare client reports for external distribution and assist clients in comprehending and addressing queries.
• Organise and oversee client monthly business reviews, quarterly operational and security audits, and other compliance activities.
• Coordinate managed services projects, including obtaining quotations from partners/suppliers and ensuring high-quality project delivery with client sign-off.
• Promptly address all client inquiries, ranging from operational concerns to project quote/proposal sourcing.
• Develop company policies and procedures to streamline the fulfillment of major customer requirements. 

About you: 

• Proven experience within an Account Management, Service Delivery capacity, (with an exposure to Government/ Defence being desirable)
• Demonstrated expertise in managing services for larger scale clients.
• Proficiency in contract management, SLA reporting, problem-solving, and client relationship building.
• Work effectively with delivery leads to ensure consistent and clear communication on existing projects.
• Achieve client satisfaction, retention and growth targets as per account plan
• Competency in Microsoft Office suite, Microsoft Project toolsets and source code management.

Essential:

• Australian Citizenship with ability to obtain and maintain a NV1 Security Clearance.

How to Apply:

 If you are looking for an opportunity to play a vital role in a fast-growing Australian Technology company and be part of our amazing team, please submit your resume and cover letter by clicking Apply.

We are committed to fostering a diverse and inclusive workplace where all individuals are valued and respected. We believe that diversity of backgrounds, perspectives, and experiences leads to innovation and success. We actively promote equality and strive to create a welcoming environment for all employees. We are dedicated to building a team that reflects the diversity of our community and encourages everyone to bring their authentic selves to work.

If you're on the hunt for your next career move, you've come to the right place.

Working with digitsonly, you’ll receive following incentives

If you're on the hunt for your next career move, you've come to the right place.

Working with digitsonly, you’ll receive following incentives

If you're on the hunt for your next career move, you've come to the right place.

Working with digitsonly, you’ll receive following incentives

If you're on the hunt for your next career move, you've come to the right place.

Working with digitsonly, you’ll receive following incentives

If you're on the hunt for your next career move, you've come to the right place.

Working with digitsonly, you’ll receive following incentives

If you're on the hunt for your next career move, you've come to the right place.

Working with digitsonly, you’ll receive following incentives

If you're on the hunt for your next career move, you've come to the right place.

Working with digitsonly, you’ll receive following incentives

If you're on the hunt for your next career move, you've come to the right place.

Working with digitsonly, you’ll receive following incentives

If you're on the hunt for your next career move, you've come to the right place.

Working with digitsonly, you’ll receive following incentives

If you're on the hunt for your next career move, you've come to the right place.

Working with digitsonly, you’ll receive following incentives

If you're on the hunt for your next career move, you've come to the right place.

Working with digitsonly, you’ll receive following incentives

If you're on the hunt for your next career move, you've come to the right place.

Working with digitsonly, you’ll receive following incentives

If you're on the hunt for your next career move, you've come to the right place.

Working with digitsonly, you’ll receive following incentives

Our Why 

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives by turning the imaginable to reality. Datacom enable our customers, communities and countries to thrive and shape their own futures.

About the Role (your why)  

The Experience Manager is a pivotal role responsible for orchestrating the delivery and continuous enhancement of customer and employee experiences. This role acts as a strategic liaison between customers, business leaders, and internal teams, ensuring that customer insights are translated into actionable strategies that drive service excellence and business growth.

Our offices are based in Melbourne, Canberra and Adelaide - We like to bring people together in person when we can, but we are mindful of the benefits of working from home for work/ life balance. This is a Hybrid role where you will be in the office 2 to 3 times per week.

Please note that to be successful in this role, you must be an Australian Citizen and be able to achieve a Baseline or NV1 security clearance.

What you’ll do   

As the Experience Manager, your responsibilities will include, but not be limited to:

• Develop and implement comprehensive strategies for customer and employee experience, ensuring they contribute to the organisation’s growth and customer satisfaction
• Act as a bridge between customers and business leaders to ensure customer perspectives are integrated into business decisions, leading to enhanced product and service delivery
• Direct the Program of Work, including key initiatives and transformation projects, while focusing on critical success metrics such as service optimisation, cost reduction, and quality improvement
• Lead the adoption of new processes and technologies, facilitating large-scale digital transformations to enhance operational efficiency and customer satisfaction
• Provide executive-level insights to influence strategic decisions and drive service improvements, ensuring alignment with our vision and goals
• Oversee knowledge management and Shift Left strategies, promoting a culture of knowledge sharing and proactive problem-solving
• Engage with senior stakeholders across functions to support the rollout of new products, features, and services, ensuring a seamless customer and employee experience.
• Implementing a principle-driven health and safety culture that cares for employees and ensures their safety in line with Datacom policy.
• Taking reasonable care that their actions (or inactions) do not harm the Health and Safety of self or others. Reporting all incidents, hazards, or unsafe work practices as per Datacom policy.

We are a pretty agile company, and are keen to respond to customer, technology and internal stakeholders’ changing requirements and this can mean we evolve in our roles to meet those needs. 

What you’ll bring  

• Strong knowledge of business strategy, sales, and customer experience principles in a Service Desk environment
• Strong business acumen with the ability to deep dive into data to find root cause issues and find solutions that improve the Customer Experience.
• Previous experience as an Experience in Chief Experience Officer or General Manager – Customer Experience or similar role driving the large-scale transformation (200+ seats) in a geographically diverse environment
• Ability to follow processes and operational policies in selecting methods and techniques for obtaining solutions
• Ability to run executive meetings and presentations internally and externally. You will also need to negotiate with cross-functional teams to deliver on projects that will improve the Customer Experience.
• High-level strategic thinking and problem-solving skills
• Ability to communicate technical concepts and align them with client business goals and objectives
• Ability to work in large, collaborative teams and gain the cooperation of others
• Excellent customer relationship-building and management skills
• Excellent attention to detail

Why join us here at Datacom? 

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us. 

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment. 

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities. 

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.

#LI-Hybrid

Paper Giant is a strategic design consultancy that helps organisations deliver better products, services and policies. 

We believe that better products, services and policies are those that lead to a more just, equal and sustainable society. Our goal is to help organisations create positive impact through work that considers the perspectives and lived experience of the people it affects.

We have offices in Naarm / Melbourne and on Ngunnawal country / Canberra and we strive to create flexibility to support you to do your best work wherever you are. We welcome people from diverse backgrounds and life experiences, and are an equal opportunity employer. If you're not sure you meet all the criteria, we absolutely encourage you to apply.

Who we are looking for...

We’re looking for a Senior Project Manager, who will be responsible for the day-to-day management of strategic design projects for clients in the government, not-for-profit, and private sectors. You will contribute to successful and profitable project outcomes, whilst ensuring client satisfaction and a positive working environment for our teams. 

You should have strong stakeholder management and negotiation skills and be a confident and influential communicator. Knowledge and experience of applying a variety of project management methodologies on complex, medium-to-large scale projects is essential. 

What you will do:

Practice and craft

• Ensure the successful delivery of complex research and design projects by managing resources to deliver to the agreed scope, budget and timeline
• Effectively and consistently communicate the project vision, objectives, risk, issues and status to clients, stakeholders and Paper Giant
• Educate clients and teams in various project management methodologies and draw on experience to optimise the project approach
• Work with the project team to define milestones and roadmaps for given projects and translate them into feasible and viable plans and requirements
• Schedule and communicate important events including internal project kick-off meetings, as well as client kick-off, showcases, and project retrospectives
• Lead project research operations, including recruitment of research participants and workshop support
• Ensure all projects are delivered to our high level of quality
• Proactively identify and communicate emerging client, team, project scope, or practice issues

Governance

• Demonstrate high levels of commercial acumen and seek to understand business priorities as a basis for decision making
• Interpret contracts and provide feedback to the business on potential risks
• Ensure effective project governance activities are implemented and adhered to, including project communication, risk mitigation, and scope definition activities
• Manage changes to scope thoroughly and in accordance with the contract 
• Ensure visibility and consistency of project information through setup and maintenance of projects in our online systems, including Google Drive, Harvest, Slack and Forecast

Managing client relationships

• Develop meaningful relationships with clients and stakeholders of all levels, and confidently facilitate discussions to negotiate scope, trade-offs, risk and budget  
• Lead presentations to small and large groups confidently and convey ideas and information in a clear and interesting way
• Generate leads or nurture new business opportunities with input of business leaders
• Consider what value we provide to clients and tailor the project approach to deliver client value and successful outcomes 
• Encourage clients to work with us again by providing an excellent client experience

Ethics, purpose and care

• Be comfortable with the ambiguity of working in a trans-disciplinary way, be positive and willing to try new things to support your teammates
• Work to create an environment in which everybody's voices can be heard
• Create opportunities to contribute to the studio practice and culture

Essential skills and experience

• Minimum 3 years experience working in an agency or consulting environment in a Delivery Manager, Project Manager or Producer role;
• Experience leading complex projects and managing budgets in excess of $200k;
• Experience using a variety of project management methodologies and are able draw on this knowledge to recommend the best approach for your project and client;
• Familiar with online collaboration tools such as Miro and Slack and know how to use them as part of your working process;
• Can give thoughtful, constructive, actionable critical feedback;
• Have a learning mindset and will seek to understand strategic design practices and methodologies;
• Experience working in an agency or consulting environment;
• Fluent in written and spoken English; and
• Full and current working rights for Australia.

Favourable skills and experience

• Familiar with government procurement and can create detailed governance documentation that meets requirements;
• Can interpret contract clauses and provide feedback to the business on potential risks; and
• Familiar with human-centred design methodologies and mindsets.

Your application

Please supply a resume and answer the following questions:

• Why do you want to work at Paper Giant?
• What’s the most challenging project you’ve worked on in the past two years?
• What’s your ideal project, and what would your role be on it?

We welcome international applicants with Australian work rights. Flexible, part-time and remote working arrangements will be considered.

Remuneration

The salary range for this role is between $100,000 - $120,000, depending on your experience.

What’s it like to work at Paper Giant?

Working at Paper Giant means working as part of a passionate and supportive team of design, research and operations practitioners.

We work together on projects and the company, and our culture is one of generosity, sharing, inventiveness and openness.

We offer flexible work hours, a generous professional development allowance, and support volunteering and learning opportunities for all our staff.

We work on diverse, complex, interesting and challenging projects, and are passionate about using design to solve complex problems at all scales.

We welcome people from diverse backgrounds and life experiences, and are an equal opportunity employer.

We encourage applications from Aboriginal and Torres Strait Islander peoples, people with disability, people from diverse cultural and linguistic backgrounds, mature age workers and lesbian, gay, bisexual, transgender and intersex (LGBTIQA+) people.

Welcome to CT, the ultimate destination for tech enthusiasts! We're not just any workplace, we've been certified as a Great Place to Work and ranked 23rd in Australia's Best Workplaces 2022, and now we've been rated as the coolest Best Place to Work in Tech 2023! With a team of over 260 tech wizards, we're constantly pushing the boundaries and working at the forefront of the tech industry in Australia and NZ.

Our CEO, Adam Centorrino, is dedicated to customer service, having won the Customer Service Executive of the Year award twice, and we've also won an incredible 10 consecutive Australian Service Excellence Awards! We're not just focused on our customers, we prioritise our employees too. With flexible work culture, growth opportunities, wellness benefits, and an inclusive workplace culture, we're dedicated to making sure our team members are happy.

Now, enough about us – let's talk about you. We're expanding our team, and we're on the hunt for a key role to join our Professional Services Team.

Requirements of the Role:

• Establish and lead a cross discipline team to plan and deliver scope of works.

• Manage current and future relationships with key stakeholders including; capability managers, platform sponsors and delivery agencies, industry partners, and other interest parties.

• Contribute to the ongoing improvement activities as part of the broader leadership team which may include; fostering a collaborative and respectful culture, identifying opportunities for business improvements and engage with SMEs for input into project planning and approvals.

• Maintain compliance with existing and emerging reporting requirements that may include; senate estimates, queries, monthly performance reporting, additional and budget estimates, project risks, etc.

Highly Desirable:

• Experience with complex secure communication systems or C4I systems.

• Experience leading multi discipline integrated project teams.

• Previous experience in the Defence environment.

• Understanding of Government gate approval process.

Desirable:

• Excellent verbal and written communication skills.

• Proficient in the use of MS-Office suite of software.

• A deep and thorough understanding of Project Management practices.

• Comfortable working in a changing and complex environment and at times without a pre-defined procedure.

• Willingness and ability to learn new concepts and familiarise oneself with new systems.

• Ability to work under minimal supervision and to use initiative when appropriate.

• Understand their own self-assessed competency and to seek assistance when required.

• Build trusted and valued relationships with team members, and other stakeholders.

Please note: The successful candidate must have PV clearance. Applications without a PV clearance won't be considered

Estimated start date

ASAP

Initial contract duration

9 months

Location of work

ACT

Working arrangements

Candidates MUST be located in Canberra, ACT and available to work from the office located ACT.

Security clearance

Must have NV1

Our company is more than just a workplace, it's a hub of inspiration and creativity where employees love to work! Here's why:

• We offer a wealth of training and development opportunities to help you enhance your skills and achieve your career goals, including a diverse range of courses, certifications, and personalised coaching.
• We care about your physical and mental wellbeing, which is why we offer wellbeing subsidies that provide discounts on gym, yoga, and Pilates memberships.
• We understand that technology is key to your success, which is why we offer cost-price tech discounts so you can stay up-to-date with the latest trends.

• We believe in working hard and playing hard, and foster team bonding through a variety of events that help you connect with your colleagues outside of work.
• We believe in your potential and offer a personalised career and learning plan tailored to your unique goals and aspirations, committed to supporting you in becoming the best version of yourself.
• We celebrate diversity and inclusivity, and prioritise health, wellbeing, and fun in our workplace culture.

When you join Centorrino Technologies, you know you are joining an organisation that is driven by our values and innovation. We are proud to be an equal opportunity employer, and are committed to building a diverse and inclusive workplace where we embrace our individual talents, and our differences. We encourage applications from people of all ages, disabilities, LGBTQI, First Nations people and people from culturally diverse backgrounds.