Total 13 Director/C-Level regional recruitment lead job vacancies in NSW - Sydney - Western Sydney & Nepean

The Director will be an integral part of our Visa Acceptance and Cybersource Solutions team supporting key client deliverables to ensure strong sales strategy and delivery for key client initiatives. This role is a field sales position within our growing Australia and New Zealand team that will help drive the expansion of Visa Value Added Services business. This role is responsible for targeting retailers, acquirers, and service providers as well as other companies accepting payments to add them to our growing digital products portfolio. The Sales Director will work closely with other Visa teams to offer visa products for checkout, processing, analytics, fraud, security, and other digital solutions to the Australian and New Zealand market. The ideal candidate is a motivated self-starter with strong payment technical skills that can work independently in a fast paced, ambiguous environment with limited supervision. He or she must be a fast learner who can quickly absorb the nuances of complex, varied payment offerings.  

• Lead a team to identify prospects, manage the sales process, and close new businesses.
• Develop and lead strategic initiatives in AUNZ to become the leading processor/gateway across card present, ecommerce and omnichannel opportunities.
• Act as a customer advocate - Conduct regular strategy reviews with global product teams to help shape the roadmap.
• Develop targeted product and industry use-cases based on market needs.
• Partner with teams to drive go-to-market strategies for specific prospects and products.
• Identify emerging markets, prospects, and manage the sales process including sales campaigns.
• Enhance partnerships to develop new value propositions.
• Lead RFPs and RFIs for key prospects.
• Be the face of Visa Acceptance and Cybersource in the external market for our Visa Acceptance and Cybersource Solutions.
• Collaborate with other business units such as the Digital Partnerships team to expand the ecosystem.
• Drive reseller volumes through the Acquirer Acceleration Program.
• Maintain and share knowledge of existing and new acceptance products with broader Visa team.

This role will have three core responsibilities:

Client Program Delivery:

- Lead and oversee multi skilled teams to deliver projects that produce high quality outcome for clients

- Lead recruitment of resources for Managed Services projects including working with third party suppliers

-         Managing stakeholders in a complex environment and at senior levels across the client and Visa

-        Ability to bring subject matter expertise across diverse range of product and customer lifecycle strategies (i.e. portfolio migration, early month on book, acquisition, customer lifecycle and digital communications etc.)

-         Ability to guide Delivery Leads through their responsibility for the overall client’s program delivery end to end

-         A portion of this role’s time may be embedded with Visa’s clients to support Delivery Leads, building team culture, driving performance and delivery to the highest standards.

Business Development:

-        Build strong relationships with clients in order to deeply understand their business and challenges

-         Build strong relationships with internal stakeholders to identify opportunities for Portfolio Optimisation Managed Services and assist develop compelling proposals to meet targets

-         Liaise with the Visa Consulting and Analytics Client Leads and cross functional teams to identify delivery resources required and create recommendations on resource model to deploy

-         Develop pricing proposals for projects.

Internal Program Management:

-         Provide inspirational leadership by building, developing, and managing a high performing and diverse team, which differentiates through innovation, speed, pace, diversity of thought and employee engagement

-         Help to develop our Managed Services service lines focused on Portfolio Optimisation which will become a template for our expansion in Australia and across Asia Pacific

-         Document processes, key learnings and best practices in artefacts that can be reused across the team

-         Identify and solve both client and internal challenges to help us execute efficiently and effectively

-         Lead initiatives that have program wide or market wide benefits (i.e., new suppliers’ identification and onboarding).

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

The Role

Visa Consulting & Analytics (VCA) drives tangible, impactful and financial results for Visa's clients, including card issuers, acquirers, and merchants.  Drawing on our expertise in strategy consulting, data analytics, brand management, marketing, operations, and macroeconomics, VCA solves the most strategic problems for our clients.

The VCA team within Australia provides a comprehensive range of consulting services and solutions to our clients in Australia and New Zealand, that address unique challenges in areas such as strategic growth, profitability, risk management and digital strategy.

We are currently looking for a Director to lead VCA’s Risk Consulting Practice for the AuNZSP region. In this role, the Director will be responsible for the management and growth of the Practice, holding accountabilities that span, business development, leading consulting engagements, and developing new solutions to continuously enhance the Practice’s client offerings.

On the business development side, the Director will work closely with Visa’s Client Advisory team to identify opportunities to assist Visa’s issuing and acquiring clients.  This will entail, needs discovery and scoping, proposal development, sales support, and project setup and initiation.

The Director will also be responsible for project execution, typically leading small teams of consultants and cross-functional experts across a range of client engagements simultaneously. This will involve the Director collaborating with the client team and internal colleagues, gathering and managing project inputs, analysing data to form conclusions and recommendations, developing and presenting compelling project reports and working with clients on executing recommendations. 

The full range of responsibilities are detailed below:

Responsibilities

On a project-by-project basis:

• Prepare client project proposals, clarifying objectives, scope, deliverables, approach, dependencies, roles and responsibilities; draw input from clients, local client relationship managers and functional teams
• Oversee project setup including contracting documentation, stakeholder engagement, interview guides and client data requirements
• Develop a fact base by undertaking client interviews, collecting and analysing inputs such as client data, process flows, policies, competitive, industry and environmental information
• Analyse Visa and client data to conduct benchmarking, identify performance gaps and improvement opportunities
• Collaborate with data science team members to leverage advanced data analytics capabilities
• Manage execution of one or more project engagements, building client relationships, utilising governance frameworks and mitigating / resolving complex problems that emerge
• Identify solutions and recommendations that address client objectives and result in performance improvement; leverage relevant VCA methodologies, frameworks and global best practices
• Design and deliver compelling presentations to illustrate findings, ideas and recommendations

More generally:

• Identify and surface client opportunities
• Create, develop and maintain VCA IP, consulting offerings and thought leadership on the fraud landscape
• Manage overall practice growth and delivery performance