Total 3,416 product specialist job vacancies in Australia

What you’ll do

This is your opportunity to join i-motor’s Customer Relationship Management Team for a 6 Month Fixed Term Contract as a Customer Support Consultant.

As part of this team, you will be responsible for being the first point of contact for all technical, website and support issues.

• Provide product/services information, answer questions, and resolve any emerging problems that our customers might face, with accuracy and efficiency, via phone, email or our online helpdesk. 
• Offer advice and recommendations, from diagnosis through to resolution via our ticketing system.
• Collaborate and connect with established dealership accounts to maintain and retain business relationships.
• Assist in establishing and maintaining brand content including brand guidelines, special offers and vehicle data to ensure correct manufacture and dealership representation.

Established in 2016, our Grosvenor Mine is an underground steelmaking coal operation based in the township of Moranbah, QLD. Situated only fifteen minutes’ drive from the Moranbah North Airport and with an expected life of mine until 2039, Grosvenor is here to stay for the long-term growth of your career. We offer modern facilities for camp accommodation with a short travel time of only five minutes from the mine site, Anglo American housing options and healthy meals!

Reporting to the Ventilation & Gas Superintendent, you will provide advice on ventilation matters, optimizing the value of the mine and implement the short to medium term ventilation strategy for Grosvenor Mine.

Some of your responsibilities will include:

• Provide best practice advice to key personnel on ventilation and gas matters
• Prepare, publish and communicate ventilation and gas management plans that are accurate, identify impacts on mine safety, production or other external sources
• Ensure plans are understood by establishing appropriate delivery formats and forums and conducting 6 monthly informal audits to assess understanding
• Applying the Ventilation and Gas Management Plan and routinely updating the document to reflect the state of the business
• Ensure that all Ventilation approvals for operating the mines are in place in a timely manner
• Ensure that all ventilation / gas management matters relating to legislation, SHMS, SOPs are completed according to schedule
• Optimise the LOM Ventilation and Gas drainage plans in collaboration with SME’s to allow for a sustainable operation
• Streamline reporting process of ventilation and gas drainage measures for various management routines

We are on the lookout for an ambitious and driven product manager to join a growing team.

Product managers are the CEO of the product they manage, leading teams of engineers, data scientists, growth hackers, designers (and other roles). They are responsible for every aspect of the product including user research, UX/UI design, engineering, quality, data analytics, marketing, and growth.

About Us:

Twelve-time Webby award-winning Freelancer.com is the world’s largest freelancing and crowdsourcing marketplace by total number of users and projects posted with more than 69 million users who have posted 23 million jobs. We work with everyone from consumers to NASA in over 2,000 areas as diverse as website development, marketing, copywriting, astrophysics, aerospace engineering and manufacturing.

Freelancer owns Escrow.com, the world’s largest online escrow company with over US$6 billion in transactions secured, powering the sale of jet parts to oil wells. Freelancer also owns Loadshift, a marketplace with more freight on a typical day than the distance from the earth to the moon, with over 550 million kilometres posted since inception.

This won't be your typical cog-in-the-machine type of job. If you're a high achiever with talent, looking for something more than a boring job in corporate, want to work with the best and brightest and don't need to be handheld, this is the job for you.

If you join a mega-cap technology company as the 10,000th hire you might struggle to figure out the impact you are making. If you join a startup, you might get to work on the latest fad, but likely have few mentors to learn from, work on toy problems and never change the world.

At Freelancer you’ll get to work on a highly diverse, global set of internet-scale challenges where you will make a meaningful difference with real responsibility, while rapidly building your skills. We run a meritocracy - we actively promote from within.

You’ll also change lives- our mission is to provide one billion jobs. Not many companies actually make a difference like Freelancer does in providing opportunity and income to people all around the world.

Requirements

• Experience leading product discovery, creating product vision, and contributing to the overall product strategy & roadmap in support of company wide goals and objectives
• Proven experience managing a high performing team in a software product (preferably web-based)
• Experience designing simple and intuitive user interfaces - ability to create high quality wireframes and mockups
• Clear and demonstrated ability to grow and market a product
• Solid technical background with understanding and/or hands-on experience in software development and web technologies, including modern web architecture
• Ability to process and analyse complex data sets, and interpret them to make business decisions (ideally using SQL)
• Experience conducting formal and informal customer interviews, deriving qualitative insights
• Preferably have a technical degree (computer science, engineering, math, science, etc.) or equivalent experience

Bonus points if you have experience with any of the following (let us know!):

• Gathering requirements and scalably building products in collaboration with large enterprise customers
• Working closely with logistics or operations
• Implementing a content marketing strategy, SEO, paid search
• Overseeing A/B testing experimentation

Benefits

• A meritocratic culture with the ability to take ownership and fast track your career.
• Weekly Town Halls with the all important Q&A session with the CEO (you really can ask him anything)!
• Friday lunches - We finish each week with a catered lunch. Every Friday we offer a different cuisine from local restaurants.
• Fully stocked kitchens + yes we do have beer taps (and a bar with a killer view!)
• Hack-a-thons - Get hacking and programming in this quarterly company-wide where teams create solutions to existing problems and win prizes. The 2-day event is filled with games, events, shows, food and more.
• Fun events (we once built a soccer stadium in the office with two tonnes of turf).
• Located at Grosvenor Place - Home of Freelancer HQ, this iconic building and location with harbour views with weekly and complimentary classes, activities, events, promotions, competitions and deals.

Just when you thought it couldn’t get any better:

• Change lives every day – Everything we do as part of our jobs contribute to improving the lives of our users on a global scale. Our mission is to provide one billion jobs. Not many companies actually make a difference like Freelancer does in providing opportunity and income to people all around the world.
• Fast-track your career - We boast a meritocratic culture, renowned for hiring into senior roles from within and producing many business and product leaders in the technology industry.

We’re looking for a Senior Strategic Product Consultant to support the ANZ team. In this role, you’ll leverage your consultative mindset, knowledge of the construction industry, and Procore’s software platform to provide our customers with best practices for adopting and utilizing the Procore platform. You’ll partner with Implementation Project and Customer Success Managers to supplement customer training with industry technical knowledge of cloud-based software and Procore platform expertise. In addition, you will also collaborate with industry stakeholders to identify issues and industry needs while working with the Product and Marketing departments to innovate upon our software offering, improve customer utilization, and communicate enhancements to the industry. Successful candidates are curious and passionate technology enthusiasts and promoters of modernizing the construction industry through technological advancement.

This position reports to the Senior Manager, Strategic Product Consultants, APAC, and is based in our Sydney office. This is not an independent contractor position. We’re looking for someone to join us immediately.

What you’ll do:

• Work with Implementation Project Managers to develop customers into Procore experts and evangelists through training and consultation.
• Conduct group training webinars and in-person sessions to educate customers on Procore tools.
• Leverage knowledge of the construction industry to improve customer business processes in Procore and across the customer’s entire organization.
• Leverage knowledge of the Procore platform to consult and create solutions that meet customer requirements.
• Provide the highest level of service and education to Procore’s customers through clear and effective communication.
• Foster a positive team culture by onboarding, training, and mentoring team members.
• Collaborate with all levels of the Procore organization to develop best practices and drive Procore’s evolution as a market leader.
• Leverage industry knowledge and collaborate with industry stakeholders to identify local needs within the Procore Platform while working with Product and Marketing to innovate upon our offering, communicate enhancements, and improve customer utilization.
• Develop a mastery of Procore’s product offerings, business model, services, emerging technologies, and Customer Success best practices.
• Up to 30% travel to customer sites (may include domestic and international), industry events, and other Procore offices.

What we’re looking for: 

• A bachelor’s degree is preferred or equivalent work experience.
• Construction industry professionals with 5+ years of experience looking to transition into a fast-paced software training and advisory role.
• Construction industry professionals with a curious mindset who are passionate about driving industry change through technology. 
• Previous experience as Contracts Administrator, Project Engineer, Assistant Project Manager, Project Manager, or similar with direct industry experience.
• Experience with end-to-end construction lifecycle including Project Management principles, Document Management/Control, Communication Management, Quality and Safety Management. 
• Experience with procurement, schedule/program, and construction financials including managing contracts, budget, retention, progress claims, and variations. 
• Experience with takeoffs, estimates/proposals, tender/bid management, tender/bid leveling, and buyout and contract negotiations.
• Experience with contracts (lump/stipulated sum, cost plus, and guaranteed maximum price - GMP, Design, and Construct - D&C), variations, and invoicing with architects, engineers, head contractors, subcontractors, and/or vendors.
• Experience establishing SOPs preferred
• Training or software support preferred
• Experience using Procore preferred