Total 423 product specialist job vacancies in Brisbane, Queensland

What you'll do

Working in our Claims team as part of the Customer Operations function, this is an exciting role where you will:

• Be an advocate for our customers and keep them updated on each step of the process
• Manage customer claims to fulfilment and return the customer to their pre-claim position
• Communicate with customers via phone and email
• Accurately assess coverage and make determinations on Car claims
• Help our customers through natural disasters with empathy and patience
• Determine liability based on the information provided and refer recovery opportunities onto our recovery partners
• Think outside the box by seeking additional information to validate events
• Work closely with our suppliers by maintaining relationships to ensure the best outcomes for our customers
• Maintain a high standard of compliance and ethical decision making.
• Work closely with experts who are there to support you.
• Have a say in the direction of the company - we pride ourselves on transparency at Open, we value your advice and our effective communication across the business sets us apart from our competitors.
  

What we're looking for

• Someone who is empathetic, customer-focused, community-minded and environmentally aware.
• Experience with Car or Home claim lodgement or end-to-end claim management is highly regarded however graduates, school leavers or people with no industry experience are all encouraged to apply.
• Someone who is Tech-Savvy! You love technology and embrace the future.
• This is the chance to join without the need for years of work experience, we will provide you with the tools and support systems to help kick-start your career.

This role offers on the job mentoring and training so you can learn from the best. If you are passionate about providing a great customer experience, are tech-savvy and want to work for a company that gives you a voice, then this could be the role for you.

Next intake date: 23 September 2024!

Why Open?

It’s an exciting time to join our team and be part of a tech company going through a hyper-growth phase. We provide our team with:

• Highly competitive compensation, including share options - we believe in paying people what they’re worth and having everyone in our company share in our success
• High levels of autonomy and trust so you can do your best work
• Growth opportunities internally - as you grow, your role can too
• Flexible working (2 days at home)
• Annual allowance for professional development - use it towards a gym membership, professional coaching, a conference. Whatever matters most to you
• Weekly team lunch, and regular social events

We’re on a mission to provide the best insurance experiences, at the best price, for the world. We launched in 2016 to build a global, AI-powered platform that digitises the entire insurance process, making it transparent, less costly and more reliable. In 2022, the AFR Fast 100 recognised us as Australia’s 7th fastest growing company but the best is yet to come – we plan on doubling growth in 2023. We also believe in using business as a force for good, Open is proudly a certified B Corporation.

Our team thrive on solving problems to revolutionise insurance and have a ‘no excuses’ attitude when it comes to putting our customers first. We have a high performing team with an open and enabling culture that attracts the best creative and critical thinkers. This is the chance to join without the need for years of work experience, we will provide you with the tools and support systems to help kick-start your career. Join us and let’s build the future of insurance together.

We’re proud to be an equal opportunity employer that celebrates diversity and are committed to providing an inclusive environment for all employees.

Lastly, Open is a high-performing team that strives to achieve brilliant things every day and we encourage you to apply even if your experience doesn’t exactly match the job description. We’re looking for people who are intellectually curious, courageous, innovative and passionate. Our culture is truly open, we’re continuously challenging each other to live our values, and aren’t afraid to raise questions when we fall short. Most importantly, Open is for those that want to create change and have an impact. If that sounds like you, apply for this role and let’s build the future of insurance together.

Find out more about our mission here!

About Aphex

At Aphex (https://www.aphex.co/), we believe that construction teams shouldn't have to plan with software that should have stayed in 1995.

That’s why we are on a mission to make it easier for construction teams to get on the same page with a live, multiplayer planning platform. Instead of a mountain of spreadsheets, whiteboards, and stone tablets, our platform allows anyone on a project to plan and communicate their work with complete visibility of everything happening around them.

Our customers are the largest construction contractors that build the tunnels, roads, bridges and buildings we use daily. Our fantastic users are the engineers managing and planning these great projects.

We’re at an exciting stage of our journey. Having launched our V1 in the UK in 2019, we are now the platform that the largest projects and contractors in the UK and Australia are powered by. As we move from the product/market fit phase of our journey to larger and larger user and customer adoption, we are continuing to grow our team.

This is an awesome opportunity for someone who may not have buckets of experience, but are keen to get stuck in & learn as they go. You'll be joining our Customer Experience team based in Brisbane & our wider team are remote across London, Wales, Melbourne and the Philippines.

Join us on a mission to improve an industry that contributes to around 10% of GDP but is less productive than 20 years ago... It’s kind of a big issue.

The role

Customer Experience at Aphex is an exciting bridge between product and users. It is one part support to two parts product expert. On a typical day, you could find yourself;

• Documenting feature requests
• Analysing session data to uncover the tiny tweak that could make a big difference
• Working with our UX team to guide product evolution
• Solving problems in live chat
• Investigating and reproducing bugs
• Testing an upcoming feature release

As a product-led team with a deep focus on user engagement, you will find yourself at the heart of Aphex, learning rapidly about construction, software development, and building beautiful products that help infrastructure projects happen.

Beyond that, joining the team now will give you unlimited potential for professional growth - you will have as much responsibility and ownership as you want.

The Customer Experience team works across Brisbane and London, so you can expect to be drawn into working later, 1-3 days a week. However, this timezone spread does allow a high degree of flexibility to your hours.

Who you are

• You love to solve problems and help people.
• You are hungry to learn. Period.
• You have a growth mindset and can push yourself outside your comfort zone.
• You are engaging, genuine, happy and patient.
• You have great communication skills.
• You want to make a difference to people and the wider community by tackling a real and sizeable problem.

Nice to haves

• Experience in customer-facing roles.
• Experience in fast-moving SaaS businesses
• Some experience or knowledge of construction is a bonus but is trumped by an eagerness to learn every day of the week.

What we offer

• Opportunity for equity incentives over the long term
• Opportunities for growth in other areas of the company
• Macbook Pro
• Opportunities to upskill yourself with a training allowance and 1-week training leave
• Joining the Aphex team means so much more than just a job; we're a fun-loving company that believes in enjoying our work.
• Flexible, remote-first working with access to a convenient WeWork office