Total 1,035 pr consultant job vacancies in North Sydney

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As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS?  

About the role: 

As a Technology Business Consultant, you’ll contribute to a critical component of our success. While working closely with clients and internal teams to deliver innovative, new solutions that meet their needs and help advance the way the world pays, banks and invests.    

What you will be doing: 

• Researching client needs, analysing trends, recommending best practices, mapping the requirements to the system, and creating detailed specifications documents.

• Configuring treasury system based on the specifications.

• Devising procedures to achieve greater efficiencies, solving complex problems and recommending solutions.  

• Conducting a variety of tests such as system, integration, readiness, and acceptance tests. Conducting tests using client data to be certain client needs will be met.

• Influencing clients, business partners and service providers regarding priorities & system capabilities including training internal and external users.

What you will need:   

• Advanced knowledge of Treasury operations (Front, Middle and Back office) including Accounting/Hedge/GL knowledge. Excellent knowledge of Treasury Financial Instruments and its functions (Foreign Exchange, Securities, Mutual Funds, Repos and Derivatives) including pricing and valuations.

• Understanding of Hosted & SaaS implementation environments

• Experience in using SQL DB/Oracle DB and knowledge of web interfaces.

• Background in Consulting, Project / end-to-end systems implementation as a Functional / technical Consultant.

• Hands on using and configuring systems.

• Good presentation and communication skills

• Understanding of the database structure by utilizing report writing tools

• Experience in using SQL DB/Oracle DB and knowledge of web interfaces.

• Previous experience with Quantum Software or a similar Treasury/Risk management software product

• A bachelors degree in business or finance or equivalent experience

 What we offer you: 

At FIS, you can learn, grow and make an impact in your career. Our benefits include:

• Flexible, hybrid work environment

• Professional and personal development opportunities

• Competitive salary and benefits including medical and personal insurances and employee share scheme

#LI_TC2

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before. We are redefining markets and changing the perception of Service Management for the enterprise.  Our cloud platform allows the procurement organization to engage and empower their employees, freeing themselves to focus on the most strategic matters.

We’re disruptive. ServiceNow is acquiring new procurement service management customers at an incredible pace. To sustain our explosive growth, we are looking for drivers—people who thrive on delivering results and live for the next big challenge.  We seek to employ the brightest and most forward-thinking talent on the planet; we're looking for professionals who aren't content with the status quo—people who are more interested in how things could become.  Accelerate your career and succeed in an environment where you can make an impact daily.  We invite you to join in to stand out.

We work hard but try not to take ourselves too seriously. We are highly adaptable and constantly evolving. We are passionate about our product, and we live for our customers. We have high expectations and a career at ServiceNow means challenging yourself to always be better and inspiring each other to be better as well.

As a strategic member of our sales team you will have a major impact on our success. As an Source-to-Pay Solution Consultant, you will be responsible for devising sales strategies, identifying customer challenges and pain, and crafting a message that speaks to relevant, differentiated value.  Connecting with your audience, establishing credibility, the ability to learn quickly, along with a start-up mentality is essential. 

What you get to do in this role:

• Lead from the front by formulating strategies and approaches to establish credibility for ServiceNow’s Source-to-Pay Operations solution
• Create compelling, credibility, and persuasive conversations that elevate our technology in the marketplace
• Help develop programs that enable our sales colleagues to communicate the value of procurement operations management on the ServiceNow platform
• Establish yourself as both a domain and solution expert for both internal enablement as well as customer engagement
• Be willing to broaden your expertise as we continue to develop solutions for procurement services
• Work with Product Management and Development team members to enhance ServiceNow products with new features that anticipate customer needs
• Share best practices and known solutions with colleagues to enhance the quality and efficiency of other team members
• Stay current on competitive analyses and trends impacting procurement services
• Communicate with both business and technical decision makers
• Supporting Marketing events – user conferences, trade shows, analyst demonstrations, webinars, etc…

The Senior Claims Consultant is responsible for the proactive management of a portfolio of complex life insurance claims in accordance with TAL’s claims philosophy, claims handling procedures, policy terms & conditions and in accordance with the Life Insurance Code of Practice and other legislative and regulatory requirements.  A key focus of this role involves providing a best-in-class customer and client (e.g. advisers, trustees, fund administrators) experience, including regular communication in relation to the status of claims and managing expectations, to deliver on quality health and claim outcomes.

Accountabilities include:

• Manage a portfolio of complex life insurance claims in a proactive, cost-effective manner

• Ensure accurate claim assessment in line with policy terms and conditions

• Gathering and interpreting relevant information to form an appropriate claims strategy

• Effective determination of correct benefit entitlement ensuring that legitimate claims are paid in a timely manner

• Work collaboratively with Technical Specialists, Recovery & Support Specialists, Health Services and other stakeholders

• Provide support to the team, through guidance on the claims management process, procedures, contract requirements

• Role modelling effective case management and best practice portfolio management

• On an as needs basis support the Team Manager with the development of less experienced Claims Consultants

• Delivering exceptional customer service

The Claims Consultant is responsible for the proactive management of a portfolio of life insurance claims in accordance with TAL’s claims philosophy, claims handling procedures, policy terms & conditions and in accordance with the Life Insurance Code of Practice and other legislative and regulatory requirements.  

This may include but is not limited to;

• Adhering to external regulations (eg. Privacy and Life Insurance Code of Practice) and all relevant legislation and industry guidelines.
• Ensuring all interactions with Customers, Advisers and other internal and external stakeholders adhere to TAL’s Customer Service Culture through the provision of high-quality, accurate and compliant work.
• Contributing to department and company projects as required.
• Gathering and interpreting relevant information to form an appropriate claims strategy.
• Effective determination of correct benefit entitlement ensuring that legitimate claims are paid in a timely manner in accordance with policy terms and conditions.
• Working collaboratively with Technical Specialists, Recovery & Support Specialists, Health Services and other internal stakeholders.
• Arranging and participating in case conferences and peer case discussions, including preparation of documentation, record keeping and completion of agreed actions.
• Providing exceptional customer service, including proactively managing communication with customers and clients relating to the management of the claim and initiating support options, where appropriate.
• Customer and partner stakeholder management (e.g. advisers, trustees, fund administrators) whilst monitoring service delivery and quality.

Location of Job: Sydney, NSW

Status: Full-Time position (38 hours/week)

• Engaging with clients to analyze organizational structures, methods, and procedures related to in-store execution, identifying inefficiencies and areas for improvement
• Conducting comprehensive operational reviews of client systems and procedures to evaluate organizational effectiveness, efficiency, and productivity.
• Recommending solutions to improve organizational efficiency and in-store execution processes based on data analysis and industry benchmarks.
• Performing benchmark studies to ensure proposed solutions align with industry standards.
• Translating client requirements into actionable shopper surveys for data collection.
• Analyzing and evaluating the collected in-store data to derive insights and guide decision-making.
• Drafting and presenting detailed proposals to revise organizational structures, workflows, and in-store execution methods to resolve inefficiencies.
• Delivering findings and solutions to clients using dashboards, presentations, infographics, and other documentation formats.
• Advising clients on implementing more efficient organizational processes and in-store execution practices to address specific challenges.
• Assisting in implementing approved recommendations by issuing revised instructions and updating procedures as necessary. 

Our Why

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.

About the Role (your why)

This is an exciting time to join Datacom as we look to grow our ServiceNow practice in Australia. As a ServiceNow- Senior Functional Consultant, you’ll be the conduit between the client’s business users, stakeholders and the implementation teams. This is a challenging and rewarding role to grow your existing analysis, design, communication and diplomatic abilities. You’ll be comfortable in front of clients at all levels as you’ll be leading workshops, eliciting requirements, crafting solutions and articulating Workday concepts.

Our offices are based in Adelaide, Brisbane, Canberra, Perth Melbourne and Sydney. We like to bring people together in person when we can, but we are mindful of the benefits of working from home for work/ life balance. We therefore leave it to you and the team you join to figure out what works best!

What you’ll do

At the moment, as a ServiceNow - Senior Functional Consultant, you will be across multiple projects with high profile clients.

You will lead ServiceNow workstreams for multiple clients, from requirements gathering, design, configuration and support activities. You will then lead testing activities, knowledge transfer sessions and user training.

The successful candidate for this role will be seen as an expert in their field and will have demonstrated experience and success in a similar, client facing role.

Additionally, we’re looking for the following -

• Strong ServiceNow technical knowledge and configuration skills
• TSM specialisation - understanding and experience of ITIL best practice, CMDB, CSDM, Service Design and SIAM
• Knowledge and certification of any other modules
• Ability to configure Catalogue Items, and design/brand the Employee Service Centre to medium complexity
• Previous implementation project experience
• ServiceNow Functional Certifications and CSA desirable
• Outstanding stakeholder management and communication skills
  

Why join us here at Datacom?

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly.

The Consultant, Client Success is a client-facing, individual contributor role serving as a Client Success subject matter expert. The Consultant enables new client capabilities, promotes product adoption and optimizes client performance. The role requires a high level of technical proficiency to succeed by supporting clients with complex problems and optimization opportunities.

We are looking for a Client Success Consultant to join the Client Services team for a 6-month fixed term contract. The Contract is due to end on the 30th Aoril 2025.

This role is an exciting opportunity to be at the forefront of Visas Client Success transformation by partnering closely with Visa clients to maximize their benefits realization and value from Visa products through optimizing their performance. Working in conjunction with Account Team members from Client Services, Sales and Product, you will proactively drive Client Success outcomes in alignment with Visas business agenda as detailed in the Sales Account Plan. The individual will also define and deploy client support and service implementation strategies, including automated tools and capabilities to enhance the client experience, that drive value for our clients and support Visas strategy.

This role serves as a functional specialist, located in Sydney Melbourne Australia and reporting to Renet Snyman, Director Client Services.

Responsibilities include

• Support and or oversee the implementation of new Visa products purchased by Clients by coordinating key Client and Visa teams to expedite implementation readiness activities and steer Client toward faster time to value and maximized adoption of deployed products.
• Ensure Client operational goals and success metrics for their product landscape is understood.
• Foster and sustain trusted partnerships with internal Account Team members by aligning on the forward-looking relationship strategy and optimization opportunities and executing against Client Success Plans.
• Drive and deliver initiatives to improve client adoption of Visa products and use of Visa s self-service tools.
• Stay current with the latest payment processing trends, Visa solutions and technologies to provide a good Client experience and generate new sales leads as solutions to identified client pain points.
• Establish relationships with Client Services and other cross-functional teams within Visa to deliver subject matter expertise consultation as needed to optimize client performance.
• Provide subject matter expertise and consultation to Visa clients by leveraging insights and understanding of their local market and product needs to continually enhance the Client experience.
• Support periodic operational reviews with Clients and Visa stakeholders, incorporating input, comparison and client progress against product metrics.
• Proactively identify and drive opportunities to optimize client performance by monitoring client health.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.