Total 8,511 operations engineer job vacancies in Australia

• Permanent, Full time
• $81,672.54 per annum plus Superannuation
• Join the Active Living team

Hume City Council is one of Australia’s fastest growing and culturally diverse councils. We put the customer and our community at the centre of all that we do, ensuring our services are efficient and accessible.

Ensure the provision of high-quality aquatic and recreation opportunities to Hume City Council residents, by providing safe, friendly, inclusive and welcoming environments through leading the delivery of high-quality aquatic supervision, services and operations.

What you’ll be doing:

• Support the Coordinator Aquatic Services in the development and review of risk assessments, policies, procedures, and work instructions relating to Aquatic Supervision and Services. 
• These systems / processes will focus on ensuring the health, safety and service for all members of the public, staff and contractors using the facilities through compliance with the Safer Public Pools Code of Practice, Royal Lifesaving Society’s Guidelines for Safe Pool Operations and other relevant regulations, organisational Policies / procedures standards, guidelines, and industry best practises.
• This position is responsible for the implementation, monitoring and review of such systems / processes within the facility. 
• Support the Coordinator Aquatic Services in the development and review of risk assessments, policies, procedures, and work instructions relating to Aquatic Operations (including Water Quality and Pool Operations).
• These systems / processes will focus on ensuring the health and safety for all members of the public, staff and contractors using the facilities through compliance with the Public Health and Wellbeing Regulations, Water Quality Guidelines and other relevant regulations, organisational policies / procedures, standards, guidelines, and industry best practises.
• In conjunction with the Coordinator Aquatic Services, support the development and implementation of processes for Duty Supervisors to deliver high quality day to day operations in the key Aquatic Operation areas.  These include:
  • Aquatic Supervision: day to day rostering and management of lifeguards
  • Water Quality management: day to day monitoring (pool tests) and corrective actions (ie.  chemical dosing)
  • Pool Plant Operations: day to day monitoring (inspections), routine maintenance (backwashing / cleaning), troubleshooting common issues and a clear escalation process to address operational issues.
• In conjunction with the Coordinator Compliance and Safety, Coordinator Aquatic Services, Aquatic Operation Team Leaders at other Facilities and other relevant leaders, prepare and undertake Pool Safety Assessments on an annual basis.
• Support all leaders in providing professional development opportunities for staff, to promote skills development, building opportunities for staff to progress within the organisation.

The skills and experience you’ll bring to the role:

• Knowledge and demonstrated understanding of current recreation trends.
• Knowledge and demonstrated understanding of Royal Lifesaving Society ‘Guidelines for Safe Pool Operation’, and other relevant guidelines and regulations.
• Ability to gain cooperation and communicate both verbally and in writing to a broad range of people from diverse backgrounds and cultures.
• Effective public speaking and writing skills including the delivery of training relevant to Aquatic Services.
• Knowledge and demonstrated understanding of pool plant and equipment operation.
• Demonstrated promotional and public relation skills.
• Demonstrated ability to relate to and resolve problems, in general and with other Council departments in the provision of recreational services.
• Ability to identify customer needs and expectations, decide the appropriate action and respond accordingly.

Required Certifications & Qualifications: 

• Tertiary qualifications relating to recreational management or a similar field OR relevant experience in aquatic operations management coordination and delivery.
• Current Pool Lifeguard Award.
• Current Provide First Aid (Level 2) Certificate.
• Aquatic Technical Operation (Pool Operation) Certificate or demonstrated experience, skills and knowledge in operating public pool plant and equipment.
• Current Employee Working with Children Check
• Current driver’s licence.

Why Hume City Council?

A leader in local government, we’re committed to creating an inclusive and collaborative work environment that is guided by our values:

We’re better, every day: We give things a go and value progress over perfection. We have permission to go for it and are expected to reflect and learn.

We’re in it together: At Hume, everyone matters. We Welcome and include all. Respect and safety are expected.

We show up: We empower and trust others and own our work. We rise to the challenges and are expected to do what we say we will.

All for Hume: We strive to achieve our best for the Hume Community. We are proud and passionate about working towards better outcomes and expect they are at the centre of everything we do.

We offer a competitive salary package, professional development opportunities, and a supportive work environment.

A child safe organisation and an equal opportunity employer. Council encourages people of all ages, people with disability, Aboriginal and Torres Strait Islander people and people from culturally diverse backgrounds to apply.

All candidates will be required to undertake background and probity checks including Reference Checks, Working with Children Check, and a Criminal Record Check. 

What you get to do in this role

The Support Engineer is part of a global organization entrusted as a technical resource to guide our customers during critical issues to ensure a timely and effective case resolution. In support engineering, the customer and their positive experience is paramount and central to our daily efforts. ServiceNow support engineering is integral to the success of our customers, as well as for the health of ServiceNow.

In this role, the support engineer will resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or to answer technical questions about the ServiceNow software and platform.

A successful candidate will be committed to providing amazing customer support experiences, using skills that include building trust, showing empathy and excellent communication to answer customer questions and resolve issues through various technologies including web, chat, email, case updates, as well as direct telephone support.

• The Senior Technical Support Engineer will be responsible for managing and resolving the most challenging issues for the ServiceNow Technical Support team focusing on ServiceNow Technologies. This includes being the last point of escalation within the technical support department and mentoring junior team members in the various technologies.
• The successful candidate will be able to quickly gain an understanding of the ServiceNow platform. This is a customer-facing role and therefore it requires strong inter-personal skills in addition to strong technical skills. The Technical Support Engineer must able to work outside of normal business hours (evening/weekend shifts, holidays, on-call) as needed.