Total 18 Others/Any finance banking insurance job vacancies in Paramatta

Primary Details Time Type: Full time Worker Type: Employee Location: Sydney Type: Permanent, full time The opportunity We have an exciting new opportunity available for an Information Security Compliance & Risk Consultant to join QBE and support a significant transformational change in the way Cyber and information security risk is considered and mitigated across the core business, 3rd party suppliers, programs and projects. This intellectually challenging and highly influential role is part of a Group Cyber Security team accountable for safeguarding QBE from increasingly sophisticated Cyber and information security threats. The role works to make QBE safe, secure and resilient; working to continuously out pace and outsmart cyber threat faced by our business. We are looking for an experienced individual with expertise in PCI DSS and ISO 27001 to ensure the highest standards of information security across our organization. The successful candidate will play a key role in evaluating, implementing, and maintaining information security controls to safeguard our data and systems. Your new role Lead efforts to achieve and maintain compliance with PCI DSS and ISO 27001. Conduct comprehensive risk assessments and vulnerability assessments to ensure adherence to PCI DSS and ISO 27001 standards. Lead Internal and External audits to assess compliance levels and address any identified gaps or issues with relevant stakeholders Provide input into information security policies, procedures, and standards to adhere to PCI DSS and ISO 27001 compliance Collaborate with internal teams to identify and mitigate security risks. Provide guidance on security best practices and ensure adherence to regulatory requirements. Conduct regular security awareness training for employees on PCI DSS and ISO 27001 requirements Stay current on industry trends, emerging threats, and best practices. About you Significant experience in Cyber Security roles, with a strong emphasis on Cyber Security Risk and Compliance in the insurance or financial services sector. In-depth knowledge of PCI DSS and ISO 27001 standards. Strong understanding of information security principles and best practices. Experience with risk management frameworks and methodologies. Relevant certifications such as CISSP, CISA, or CRISC are highly desirable. Excellent communication and interpersonal skills. About QBE We can never really predict what's around the corner, but at QBE we're asking the right questions to enable a more resilient future - helping those around us build strength and embrace change to their advantage. We're an international insurer that's building momentum towards realising our vision of becoming the most consistent and innovative risk partner. And our people will be at the centre of our success. We're proud to work together, and encourage each other enable resilience for our customers, our environment, our economies and our communities. With more than more than 11,000 people working across 27 countries, we're big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind. We believe this is our moment - what if it was yours too? Benefits We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from: 'Hybrid Working' - a mix of working from home and in the office to enhance your work/life balance Our 'Thriving at our Best' wellbeing program, including free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice 12 weeks' gender-equal flexible leave for all new parents, including paid super The ability to maximise retirement savings through voluntary super contributions and company matching Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums Additional leave and support through QBE's Family Domestic Violence First Responder Network Discounts on insurance products, car hire, hotels, goods and services including benefits through our various sports and arts sponsorship partners Rewards & Recognition We value our employee's experience with us and are proud to have been recognised for the following awards: 2021 LinkedIn Top Employer & HRD Employer of Choice 2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards Australian Workplace Equality Index (AWEI) Platinum Employer since 2022 - the definitive national LGBTIQ+ benchmark for workplace inclusion recognising employers achieving Gold status for 4 or more years Ranked 6th place in the AAGE Top Graduate Employers 2021 as voted by graduates Top 20 Workplaces for Dads in 2019 and 2020 (HBF Direct Advice for Dads) Family First accredited employer since 2021 Apply now Click APPLY to submit your application. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment. QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at [email protected] Application Close Date: 14/02/2024 11:59 PM How to Apply: To submit your application, click "Apply" and follow the step by step process. Equal Employment Opportunity: QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

Primary Details Time Type: Full time Worker Type: Employee Claims Officer- Commercial Motor Claims Location: Parramatta, NSW Type: 12-month fixed term contract, full time The opportunity At QBE we have an exciting opportunity to join our team of industry professionals in this Commercial Motor Claims officer role based out of our global Head Office in Parramatta. Bring your experience in motor claims to the business and be rewarded with a competitive salary, genuine internal career progression, mentoring and development opportunities and a fantastic benefits structure. Your new role Promote QBE's products and services through fostering great relationships with customers and stakeholders, showcasing our QBEDNA and company values Provide an exceptional operational and customer service experience for diverse internal and external stakeholders including our customers, brokers, organisations, and partnerships Process claims in line with set procedures and policies, ensuring that claims are documented correctly, and resolved with a prompt and effective outcome Deliver high quality customer service and develop a good working relationship with all customers and service providers Process claims in line with set procedures and policies for a prompt and effective outcome Manage claims using the appropriate external and internal specialists to achieve the settlement outcome efficiently and effectively Enhance and develop your own technical expertise with support and participate in professional development and training where required About you Previous Motor Claims experience is a must Strong customer service skills with a highly empathetic approach A passion for making a difference and helping people in their time of need An engaging and courteous phone manner with the ability to type and talk concurrently Ability to handle multiple and competing tasks to meet customer needs Excellent organisational skills with the ability to critically assess and analyse tasks About QBE We can never really predict what's around the corner, but at QBE we're asking the right questions to enable a more resilient future - helping those around us build strength and embrace change to their advantage." We're an international insurer that's building momentum towards realising our vision of becoming the most consistent and innovative risk partner. And our people will be at the centre of our success. We're proud to work together, and encourage each other enable resilience for our customers, our environment, our economies and our communities. With more than more than 13,000 people working across 27 countries, we're big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind. We believe this is our moment - what if it was yours too? Your career at QBE - let's make it happen! Benefits We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from: 'Hybrid Working' - a mix of working from home and in the office to enhance your work/life balance Our 'Thriving at our Best' wellbeing program, including free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice 18 weeks' gender-equal flexible leave for all new parents, including paid super The ability to maximise retirement savings through voluntary super contributions and company matching Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums Additional leave and support through QBE's Family Domestic Violence First Responder Network Discounts on insurance products, car hire, hotels, goods and services including benefits through our various sports and arts sponsorship partners Rewards & Recognition We value our employee's experience with us and are proud to have been recognised for the following awards: 2021 LinkedIn Top Employer & HRD Employer of Choice 2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards Gold Employer status for 4 years in a row 2019 - 2022 Australian Workplace Equality Index (AWEI) - the definitive national benchmark on LGBTQI+ workplace inclusion Ranked 6th place in the AAGE Top Graduate Employers 2021 as voted by graduates Top 20 Workplaces for Dads in 2019 and 2020 (HBF Direct Advice for Dads) Family First accredited employer since 2021 Apply now! APPLY NOW and let's make it happen!" Click APPLY to submit your application. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment. QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with accessibility requirements and adjustments, alternative work arrangements or you would like to connect with one of our employee networks at any stage of the recruitment process, please contact us at [email protected] How to Apply: To submit your application, click "Apply" and follow the step by step process. Equal Employment Opportunity: QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

Primary Details Time Type: Full time Worker Type: Employee Learning Delivery Specialist Hybrid role based at our Parramatta office 18 weeks equal paid parent leave with super! Insurance and retail discounts from day 1 The opportunity Crave collaborative learning? We're seeking a dynamic learning facilitator to champion teamwork and growth for Managed Fund Claims new starters, emerging leaders and more. Your new role The Learning & Capability team for our Workers Compensation business strives for operational excellence by working closely with our business unit as well as our customer, iCare. You will be joining a space with significant growth within a continuously improving industry, that calls for our learning requirements to grow and adapt all the time. As our Learning Delivery Specialist, you will have the opportunity to coordinate & deliver a range of learning to new starters, emerging leaders, and stakeholder groups within our workers compensation business. More specifically you will: Coordinate and deliver learning virtually and in-person. Manage online learning e-module participation and delivery. Provide business reporting on learning outcomes including attendance, trends analysis and assessment. Work with the broader Learning and Capability team to present opportunities for growth and development in the learning eco-system Work directly with a range of stakeholders, including our customer to ensure the efficient and sustainable delivery of learning. About you With a passion for learning, you are looking for your next career move that will see you involved in the end-to-end delivery of learning within an evolving space. To be successful in this position, you will have: Experience in workers compensation, this may be as a case manager, team leader or other role. Preferred applicants will have experience in guiding training and learning, Strong active listening and questioning skills to guide and facilitate dialogue, reflection, and deeper discussion of learning topics. Excellent communication skills. You are confident and articulate, both verbally and nonverbally to deliver information, and provide feedback. Strong group management and interaction skills. You will create a safe and inclusive space for participants to share and learn from each other. You will have the ability to understand and respond to participants' emotions and needs fostering trust and a supportive learning environment. You will be adaptable to unforeseen situations and able to adjust your approach based on participants' needs. About QBE We can never really predict what's around the corner, but at QBE we're asking the right questions to enable a more resilient future - helping those around us build strength and embrace change to their advantage." We're an international insurer that's building momentum towards realising our vision of becoming the most consistent and innovative risk partner. And our people will be at the centre of our success. We're proud to work together, and encourage each other enable resilience for our customers, our environment, our economies and our communities. With more than more than 13,000 people working across 27 countries, we're big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind. We believe this is our moment - what if it was yours too? Your career at QBE - let's make it happen! Benefits We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from: 'Hybrid Working' - a mix of working from home and in the office to enhance your work/life balance Our 'Thriving at our Best' wellbeing program, including free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice 18 weeks' gender-equal flexible leave for all new parents, including paid super The ability to maximise retirement savings through voluntary super contributions and company matching Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums Additional leave and support through QBE's Family Domestic Violence First Responder Network Discounts on insurance products, car hire, hotels, goods and services including benefits through our various sports and arts sponsorship partners Rewards & Recognition We value our employee's experience with us and are proud to have been recognised for the following awards: 2021 LinkedIn Top Employer & HRD Employer of Choice 2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards Gold Employer status for 4 years in a row 2019 - 2022 Australian Workplace Equality Index (AWEI) - the definitive national benchmark on LGBTQI+ workplace inclusion Ranked 6th place in the AAGE Top Graduate Employers 2021 as voted by graduates Top 20 Workplaces for Dads in 2019 and 2020 (HBF Direct Advice for Dads) Family First accredited employer since 2021 Apply now Click APPLY to submit your application. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment. QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at [email protected] Application Close Date: 09/02/2024 11:59 PM How to Apply: To submit your application, click "Apply" and follow the step by step process. Equal Employment Opportunity: QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

Primary Details Time Type: Full time Worker Type: Employee Claims Officer, Motor Location: Sydney, NSW Type: 12-month fixed term contract, full time hours The opportunity At QBE it's not just what we do, but how we do it - we are an inclusive and supportive team of insurance professionals with a focus on service excellence for our valued customers and stakeholders." This is a great opportunity to be part of a newly established team in the Corporate Fleet space. Ideally you will have some experience in insurance claims and a passion for motor. Your new role • Promote QBE's products and services through fostering great relationships with customers and stakeholders, showcasing our QBEDNA and company values • Provide an exceptional operational and customer service experience for diverse internal and external stakeholders including our customers, brokers, organisations, and partnerships • Process claims in line with set procedures and policies, ensuring that claims are documented correctly, and resolved with a prompt and effective outcome • Deliver high quality customer service and develop a good working relationship with all customers and service providers • Process claims in line with set procedures and policies for a prompt and effective outcome • Manage claims using the appropriate external and internal specialists to achieve the settlement outcome efficiently and effectively • Enhance and develop your own technical expertise with support and participate in professional development and training where required • Happy to talk flexible working About you • An understanding of general insurance and previous experience within insurance claims • Strong customer service skills with a highly empathetic approach • A passion for making a difference and helping people in their time of need • An engaging and courteous phone manner with the ability to type and talk concurrently • Ability to handle multiple and competing tasks to meet customer needs • Excellent organisational skills with the ability to critically assess and analyse tasks About QBE We can never really predict what's around the corner, but at QBE we're asking the right questions to enable a more resilient future - helping those around us build strength and embrace change to their advantage." We're an international insurer that's building momentum towards realising our vision of becoming the most consistent and innovative risk partner. And our people will be at the centre of our success. We're proud to work together, and encourage each other enable resilience for our customers, our environment, our economies and our communities. With more than more than 13,000 people working across 27 countries, we're big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind. We believe this is our moment - what if it was yours too? Your career at QBE - let's make it happen! Benefits We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from: • 'Hybrid Working' - a mix of working from home and in the office to enhance your work/life balance • Our 'Thriving at our Best' wellbeing program, including free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice • 12 weeks' gender-equal flexible leave for all new parents, including paid super • The ability to maximise retirement savings through voluntary super contributions and company matching • Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums • Additional leave and support through QBE's Family Domestic Violence First Responder Network • Discounts on insurance products, car hire, hotels, goods and services including benefits through our various sports and arts sponsorship partners Rewards & Recognition We value our employee's experience with us and are proud to have been recognised for the following awards: • • 2021 LinkedIn Top Employer & HRD Employer of Choice • 2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards • Gold Employer status for 4 years in a row 2019 - 2022 Australian Workplace Equality Index (AWEI) - the definitive national benchmark on LGBTQI+ workplace inclusion • Ranked 6th place in the AAGE Top Graduate Employers 2021 as voted by graduates • Top 20 Workplaces for Dads in 2019 and 2020 (HBF Direct Advice for Dads) • Family First accredited employer since 2021 Apply now! APPLY NOW and let's make it happen!" Click APPLY to submit your application. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment. QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with accessibility requirements and adjustments, alternative work arrangements or you would like to connect with one of our employee networks at any stage of the recruitment process, please contact us at [email protected] How to Apply: To submit your application, click "Apply" and follow the step by step process. Equal Employment Opportunity: QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

Primary Details Time Type: Full time Worker Type: Employee Claims Officer, Motor Location: Sydney, NSW Type: Permanent, full time The opportunity At QBE it's not just what we do, but how we do it - we are an inclusive and supportive team of insurance professionals with a focus on service excellence for our valued customers and stakeholders." This is a great opportunity to be part of a newly established team in the Corporate Fleet space. Ideally you will have some experience in insurance claims and a passion for motor. Your new role • Promote QBE's products and services through fostering great relationships with customers and stakeholders, showcasing our QBEDNA and company values • Provide an exceptional operational and customer service experience for diverse internal and external stakeholders including our customers, brokers, organisations, and partnerships • Process claims in line with set procedures and policies, ensuring that claims are documented correctly, and resolved with a prompt and effective outcome • Deliver high quality customer service and develop a good working relationship with all customers and service providers • Process claims in line with set procedures and policies for a prompt and effective outcome • Manage claims using the appropriate external and internal specialists to achieve the settlement outcome efficiently and effectively • Enhance and develop your own technical expertise with support and participate in professional development and training where required • Happy to talk flexible working About you • An understanding of general insurance and previous experience within insurance claims • Strong customer service skills with a highly empathetic approach • A passion for making a difference and helping people in their time of need • An engaging and courteous phone manner with the ability to type and talk concurrently • Ability to handle multiple and competing tasks to meet customer needs • Excellent organisational skills with the ability to critically assess and analyse tasks About QBE We can never really predict what's around the corner, but at QBE we're asking the right questions to enable a more resilient future - helping those around us build strength and embrace change to their advantage." We're an international insurer that's building momentum towards realising our vision of becoming the most consistent and innovative risk partner. And our people will be at the centre of our success. We're proud to work together, and encourage each other enable resilience for our customers, our environment, our economies and our communities. With more than more than 13,000 people working across 27 countries, we're big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind. We believe this is our moment - what if it was yours too? Your career at QBE - let's make it happen! Benefits We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from: • 'Hybrid Working' - a mix of working from home and in the office to enhance your work/life balance • Our 'Thriving at our Best' wellbeing program, including free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice • 12 weeks' gender-equal flexible leave for all new parents, including paid super • The ability to maximise retirement savings through voluntary super contributions and company matching • Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums • Additional leave and support through QBE's Family Domestic Violence First Responder Network • Discounts on insurance products, car hire, hotels, goods and services including benefits through our various sports and arts sponsorship partners Rewards & Recognition We value our employee's experience with us and are proud to have been recognised for the following awards: • • 2021 LinkedIn Top Employer & HRD Employer of Choice • 2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards • Gold Employer status for 4 years in a row 2019 - 2022 Australian Workplace Equality Index (AWEI) - the definitive national benchmark on LGBTQI+ workplace inclusion • Ranked 6th place in the AAGE Top Graduate Employers 2021 as voted by graduates • Top 20 Workplaces for Dads in 2019 and 2020 (HBF Direct Advice for Dads) • Family First accredited employer since 2021 Apply now! APPLY NOW and let's make it happen!" Click APPLY to submit your application. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment. QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with accessibility requirements and adjustments, alternative work arrangements or you would like to connect with one of our employee networks at any stage of the recruitment process, please contact us at [email protected] How to Apply: To submit your application, click "Apply" and follow the step by step process. Equal Employment Opportunity: QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

Primary Details Time Type: Full time Worker Type: Employee Claims Officer - Commercial/Heavy Motor Location: Parramatta, NSW Type: 12-month fixed term contract, full-time hours The opportunity At QBE we have an exciting opportunity to join our team of industry professionals in this Commercial/Heavy Motor Claims Officer role based out of our global Head Office in Parramatta. Bring your experience in motor claims to the business and be rewarded with a competitive salary, genuine internal career progression, mentoring and development opportunities and a fantastic benefits structure. Your new role Promote QBE's products and services through fostering great relationships with customers and stakeholders, showcasing our QBEDNA and company values Provide an exceptional operational and customer service experience for diverse internal and external stakeholders including our customers, brokers, organisations, and partnerships Process motor claims in line with set procedures and policies, ensuring that claims are documented correctly, and resolved with a prompt and effective outcome Deliver high quality customer service and develop a good working relationship with all customers and service providers Process claims in line with set procedures and policies for a prompt and effective outcome Manage claims using the appropriate external and internal specialists to achieve the settlement outcome efficiently and effectively Enhance and develop your own technical expertise with support and participate in professional development and training where required Happy to talk flexible working About you Previous Motor Claims experience is a must Strong customer service skills with a highly empathetic approach A passion for making a difference and helping people in their time of need An engaging and courteous phone manner with the ability to type and talk concurrently Ability to handle multiple and competing tasks to meet customer needs Excellent organisational skills with the ability to critically assess and analyse tasks About QBE We can never really predict what's around the corner, but at QBE we're asking the right questions to enable a more resilient future - helping those around us build strength and embrace change to their advantage." We're an international insurer that's building momentum towards realising our vision of becoming the most consistent and innovative risk partner. And our people will be at the centre of our success. We're proud to work together, and encourage each other enable resilience for our customers, our environment, our economies and our communities. With more than more than 13,000 people working across 27 countries, we're big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind. We believe this is our moment - what if it was yours too? Your career at QBE - let's make it happen! Benefits We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from: 'Hybrid Working' - a mix of working from home and in the office to enhance your work/life balance Our 'Thriving at our Best' wellbeing program, including free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice 18 weeks' gender-equal flexible leave for all new parents, including paid super The ability to maximise retirement savings through voluntary super contributions and company matching Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums Additional leave and support through QBE's Family Domestic Violence First Responder Network Discounts on insurance products, car hire, hotels, goods and services including benefits through our various sports and arts sponsorship partners Rewards & Recognition We value our employee's experience with us and are proud to have been recognised for the following awards: 2021 LinkedIn Top Employer & HRD Employer of Choice 2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards Gold Employer status for 4 years in a row 2019 - 2022 Australian Workplace Equality Index (AWEI) - the definitive national benchmark on LGBTQI+ workplace inclusion Ranked 6th place in the AAGE Top Graduate Employers 2021 as voted by graduates Top 20 Workplaces for Dads in 2019 and 2020 (HBF Direct Advice for Dads) Family First accredited employer since 2021 Apply now! APPLY NOW and let's make it happen!" Click APPLY to submit your application. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment. QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with accessibility requirements and adjustments, alternative work arrangements or you would like to connect with one of our employee networks at any stage of the recruitment process, please contact us at [email protected] How to Apply: To submit your application, click "Apply" and follow the step by step process. Equal Employment Opportunity: QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

Primary Details Time Type: Full time Worker Type: Employee To develop and promote injury management strategies that are focused on early injury recovery and durable return to work Service Manager Hybrid, permanent role based in Parramatta Office 12 weeks equal paid parental leave (incl. super) Insurance and corporate discounts from day 1 The opportunity It's an exciting time to be joining QBE's Managed Fund Claims (Worker's Compensation). As a Service Manager, you will be responsible for providing direction , coaching, and coordination for a team of Case Managers and specialists. You will provide advice to the team on claims management, legislation, and quality, whilst leading the team in achieving individual and team performance targets. Your new role Supervise the quality management of all claims with the team Plan, manage and review team performance and customer satisfaction Identify training needs, assist in facilitating appropriate support and provide coaching/mentoring Ensure compliance with relevant legal, regulatory, industry and ethical standards About you Extensive experience in a workers' compensation claims role or"similar"role" Broad knowledge of workers compensation laws and compliance obligations with a core focus on legislative knowledge and work capacity decisions Demonstrated experience in supporting Case Manager coaching, decision making and technical claims management. Excellent people, communication, written, and networking skills. A person-centred approach to customer service and people management. About QBE We can never really predict what's around the corner, but at QBE we're asking the right questions to enable a more resilient future - helping those around us build strength and embrace change to their advantage. We're an international insurer that's building momentum towards realising our vision of becoming the most consistent and innovative risk partner. And our people will be at the centre of our success. We're proud to work together, and encourage each other enable resilience for our customers, our environment, our economies and our communities. With more than more than 11,000 people working across 27 countries, we're big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind. We believe this is our moment - what if it was yours too? Benefits We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from: 'Hybrid Working' - a mix of working from home and in the office to enhance your work/life balance Our 'Thriving at our Best' wellbeing program, including free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice 12 weeks' gender-equal flexible leave for all new parents, including paid super The ability to maximise retirement savings through voluntary super contributions and company matching Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums Additional leave and support through QBE's Family Domestic Violence First Responder Network Discounts on insurance products, car hire, hotels, goods and services including benefits through our various sports and arts sponsorship partners Rewards & Recognition We value our employee's experience with us and are proud to have been recognised for the following awards: 2021 LinkedIn Top Employer & HRD Employer of Choice 2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards Gold Employer status for 4 years in a row 2019 - 2022 Australian Workplace Equality Index (AWEI) - the definitive national benchmark on LGBTQI+ workplace inclusion Ranked 6th place in the AAGE Top Graduate Employers 2021 as voted by graduates Top 20 Workplaces for Dads in 2019 and 2020 (HBF Direct Advice for Dads) Family First accredited employer since 2021 Apply now Click APPLY to submit your application. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment. QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at [email protected] Application Close Date: 09/02/2024 11:59 PM How to Apply: To submit your application, click "Apply" and follow the step by step process. Equal Employment Opportunity: QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

Primary Details Time Type: Full time Worker Type: Employee Claims Officer - Accident and Health Location: Parramatta or Melbourne Type: Permanent Full-time The opportunity Our aspiration is to provide a world class claims service by seeking out the best way to help our customers during their time of financial need, whether it's sustaining an injury or falling ill making them unable to work. The start of this journey is to build Australia's most respected accident and health claims team and to do this we recognise that we must invest in our people. You will be providing delivery of superior claims service, determining proper policy coverage to conclude, investigate, and evaluate assigned cases. Your new role We are looking for a solutions focused individual, who pride themselves on providing an exceptional customer experience at every point of contact. Self-motivated individuals who maintain these levels of excellence through times of change and show resilience in the face of a challenge. About you Previous experience in accident and health or other classes of insurance is highly advantageous but not essential A strong focus on customer service with the ability to build rapport over the phone and handle varying customer expectations and demands A highly empathetic approach to dealing with customers, possessing the ability to be friendly yet professional Self-motivated with excellent organisational skills About QBE We can never really predict what's around the corner, but at QBE we're asking the right questions to enable a more resilient future - helping those around us build strength and embrace change to their advantage." We're an international insurer that's building momentum towards realising our vision of becoming the most consistent and innovative risk partner. And our people will be at the centre of our success. We're proud to work together, and encourage each other enable resilience for our customers, our environment, our economies and our communities. With more than more than 13,000 people working across 27 countries, we're big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind. We believe this is our moment - what if it was yours too? Your career at QBE - let's make it happen! Benefits We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from: 'Hybrid Working' - a mix of working from home and in the office to enhance your work/life balance Our 'Thriving at our Best' wellbeing program, including free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice 18 weeks' gender-equal flexible leave for all new parents, including paid super The ability to maximise retirement savings through voluntary super contributions and company matching Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums Additional leave and support through QBE's Family Domestic Violence First Responder Network Discounts on insurance products, car hire, hotels, goods and services including benefits through our various sports and arts sponsorship partners Rewards & Recognition We value our employee's experience with us and are proud to have been recognised for the following awards: 2021 LinkedIn Top Employer & HRD Employer of Choice 2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards Gold Employer status for 4 years in a row 2019 - 2022 Australian Workplace Equality Index (AWEI) - the definitive national benchmark on LGBTQI+ workplace inclusion Ranked 6th place in the AAGE Top Graduate Employers 2021 as voted by graduates Top 20 Workplaces for Dads in 2019 and 2020 (HBF Direct Advice for Dads) Family First accredited employer since 2021 Apply now! APPLY NOW and let's make it happen!" Click APPLY to submit your application. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment. QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with accessibility requirements and adjustments, alternative work arrangements or you would like to connect with one of our employee networks at any stage of the recruitment process, please contact us at [email protected] How to Apply: To submit your application, click "Apply" and follow the step by step process. Equal Employment Opportunity: QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

Primary Details Time Type: Full time Worker Type: Employee Customer Care Specialist Hybrid Role - 2 days in Office, 3 days from home Equal paid parental leave - with super! Insurance and retail discounts from Day 1 The opportunity Contribute to our customers' experience with QBE by delivery exceptional outcomes for all enquiries. Your new role QBE's Workers Compensation team is growing! 2024 is going to be an exciting year for QBE as we deliver high quality Workers compensation activities to our customers across 3 business divisions. Our Customer Care team is there to support all of our customers with any compliments or complaints they may have. With a solution focussed approach, our Customer Care team will actively aim to provide timely solutions and outcomes. More specifically the role will: Manage customer feedback including Customer Experience, Complaints and Service Recovery while ensuring responses provided in a timely manner at a high quality. Maintain high quality communication with customers in line with applicable industry, regulatory and internal SLA timeframes and requirements. Build and maintain relationships within QBE to deliver constructive and solutions focused feedback. Produce high quality reporting to ensure that customer feedback is communicated efficiently. About you With a background in customer service, you will bring an engaged and person-centred approach to your work. To be successful in this position, you will also bring: Previous experience in workers compensation or insurance background. Experience in a customer service or dispute resolution role. Experience in maintaining high quality reporting and administration. Ability to follow up, investigate and deliver outcomes effectively through your strong relationship building and collaborating skills. Ability to identify business problems and translate them into solutions to improve the customer experience. About QBE We can never really predict what's around the corner, but at QBE we're asking the right questions to enable a more resilient future - helping those around us build strength and embrace change to their advantage. We're an international insurer that's building momentum towards realising our vision of becoming the most consistent and innovative risk partner. And our people will be at the centre of our success. We're proud to work together, and encourage each other enable resilience for our customers, our environment, our economies and our communities. With more than more than 11,000 people working across 27 countries, we're big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind. We believe this is our moment - what if it was yours too? Benefits We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from: 'Hybrid Working' - a mix of working from home and in the office to enhance your work/life balance Our 'Thriving at our Best' wellbeing program, including free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice 12 weeks' gender-equal flexible leave for all new parents, including paid super The ability to maximise retirement savings through voluntary super contributions and company matching Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums Additional leave and support through QBE's Family Domestic Violence First Responder Network Discounts on insurance products, car hire, hotels, goods and services including benefits through our various sports and arts sponsorship partners Rewards & Recognition We value our employee's experience with us and are proud to have been recognised for the following awards: 2021 LinkedIn Top Employer & HRD Employer of Choice 2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards Gold Employer status for 4 years in a row 2019 - 2022 Australian Workplace Equality Index (AWEI) - the definitive national benchmark on LGBTQI+ workplace inclusion Ranked 6th place in the AAGE Top Graduate Employers 2021 as voted by graduates Top 20 Workplaces for Dads in 2019 and 2020 (HBF Direct Advice for Dads) Family First accredited employer since 2021 Apply now Click APPLY to submit your application. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment. QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at [email protected] Application Close Date: 02/02/2024 11:59 PM How to Apply: To submit your application, click "Apply" and follow the step by step process. Equal Employment Opportunity: QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

Primary Details Time Type: Full time Worker Type: Employee Location: Flexible on location Type: Permanent, full time The opportunity We are currently on the lookout for an experienced Senior Underwriter specialised in Business Packages (BPK), Property, Liability and Farm insurance product to join the SME Underwriting Team. You will have the opportunity to use your insurance knowledge and underwriting skills while working collaboratively as part of a progressive national team. If you are passionate about delivering exceptional customer service, able to develop strong business relationships with our partners and thrive in a fast-paced changing environment then we would love to hear from you! Your new role This role will see you: Underwrite complex risks in accordance with defined limits of authority or class authority, organizational policy and underwriting standards Plan and implement a strategy to attract and retain high value customers and to improve poor performing policies Provision of underwriting advice, referral coaching and technical support to the team to assist in the development of individuals knowledge and excellent service to clients, combined with a profitable portfolio Monitor client and market requirements and client feedback by conducting client calls / visits Ensure all documentation is accurate and complies with organisation guidelines. Provide efficient and timely service & problem-solving solutions to brokers and clients. Develop and maintain good working relationships with all customers, intermediaries, and internal stakeholders Partner with Manager Partnerships team to proactively engage and work on a strategic plan to grow the business with targeted customer segments About you To be successful in this Underwriting role you will have.... Extensive experience as a Senior Underwriter Broad insurance industry knowledge with a focus on Packages, Property, Liability and Farm product experience preferred Established customer relationship management and communication skills Understanding of relevant Insurance market conditions Strong business acumen with the ability to analyse data and use for decision making Relevant problem solving and negotiation skills About QBE We can never really predict what's around the corner, but at QBE we're asking the right questions to enable a more resilient future - helping those around us build strength and embrace change to their advantage. We're an international insurer that's building momentum towards realising our vision of becoming the most consistent and innovative risk partner. And our people will be at the centre of our success. We're proud to work together, and encourage each other enable resilience for our customers, our environment, our economies and our communities. With more than more than 11,000 people working across 27 countries, we're big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind. We believe this is our moment - what if it was yours too? Benefits We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from: 'Hybrid Working' - a mix of working from home and in the office to enhance your work/life balance Our 'Thriving at our Best' wellbeing program, including free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice 12 weeks' gender-equal flexible leave for all new parents, including paid super The ability to maximise retirement savings through voluntary super contributions and company matching Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums Additional leave and support through QBE's Family Domestic Violence First Responder Network Discounts on insurance products, car hire, hotels, goods and services including benefits through our various sports and arts sponsorship partners Rewards & Recognition We value our employee's experience with us and are proud to have been recognised for the following awards: 2021 LinkedIn Top Employer & HRD Employer of Choice 2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards Gold Employer status for 4 years in a row 2019 - 2022 Australian Workplace Equality Index (AWEI) - the definitive national benchmark on LGBTQI+ workplace inclusion Ranked 6th place in the AAGE Top Graduate Employers 2021 as voted by graduates Top 20 Workplaces for Dads in 2019 and 2020 (HBF Direct Advice for Dads) Family First accredited employer since 2021 Apply now Click APPLY to submit your application. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment. QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at [email protected] Application Close Date: 10/02/2024 11:59 PM How to Apply: To submit your application, click "Apply" and follow the step by step process. Equal Employment Opportunity: QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

Primary Details Time Type: Full time Worker Type: Employee Location: Flexible on location Type: Permanent Full-time The opportunity We have a great opportunity for an experienced Underwriter to join the SME Team. You will have the opportunity to use your insurance knowledge and underwriting skills, with particular focus on Business Packages, Farm, Liability, Motor and Property while working collaboratively as part of a progressive national team. If you are passionate about delivering exceptional customer service, able to develop strong business relationships with our international broker partners and thrive in a fast-paced changing environment then we would love to hear from you! Your new role This role will see you: Underwrite risks in accordance with defined limits of authority or class authority, organizational policy and underwriting standards Plan and implement a strategy to attract and retain high value customers and to improve poor performing policies Monitor client and market requirements and client feedback by conducting client calls and visits Ensure all documentation is accurate and complies with organisation guidelines. Provide efficient and timely service & problem-solving solutions to brokers and clients. Develop and maintain good working relationships with all customers, intermediaries, and internal stakeholders Partner with Manager Partnerships team to proactively engage and work on a strategic plan to grow the business with targeted customer segments About you To be successful in this Underwriting role you will have.... Extensive Underwriting experience within insurance Broad insurance industry experience and exposure to property, liability, farm and motor/ home products preferred Established customer/broker relationship management and communication skills Understanding of relevant Insurance market conditions Strong business acumen with the ability to analyse data and use for decision making Relevant problem solving and negotiation skills About QBE We can never really predict what's around the corner, but at QBE we're asking the right questions to enable a more resilient future - helping those around us build strength and embrace change to their advantage. We're an international insurer that's building momentum towards realising our vision of becoming the most consistent and innovative risk partner. And our people will be at the centre of our success. We're proud to work together, and encourage each other enable resilience for our customers, our environment, our economies and our communities. With more than more than 11,000 people working across 27 countries, we're big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind. We believe this is our moment - what if it was yours too? Benefits We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from: 'Hybrid Working' - a mix of working from home and in the office to enhance your work/life balance Our 'Thriving at our Best' wellbeing program, including free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice 18 weeks' gender-equal flexible leave for all new parents, including paid super The ability to maximise retirement savings through voluntary super contributions and company matching Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums Additional leave and support through QBE's Family Domestic Violence First Responder Network Discounts on insurance products, car hire, hotels, goods and services including benefits through our various sports and arts sponsorship partners Rewards & Recognition We value our employee's experience with us and are proud to have been recognised for the following awards: 2021 LinkedIn Top Employer & HRD Employer of Choice 2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards Gold Employer status for 4 years in a row 2019 - 2022 Australian Workplace Equality Index (AWEI) - the definitive national benchmark on LGBTQI+ workplace inclusion Ranked 6th place in the AAGE Top Graduate Employers 2021 as voted by graduates Top 20 Workplaces for Dads in 2019 and 2020 (HBF Direct Advice for Dads) Family First accredited employer since 2021 Apply now Click APPLY to submit your application. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment. QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at [email protected] Application Close Date: 10/02/2024 11:59 PM How to Apply: To submit your application, click "Apply" and follow the step by step process. Equal Employment Opportunity: QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

Primary Details Time Type: Full time Worker Type: Employee The opportunity We have a permanent, full time opportunity for a Claims Officer within our Financial Lines claims team! This role is dedicated to ensuring the efficient and proficient handling of Financial Lines insurance claims, with a primary focus on delivering high-quality claims services to our valued stakeholders. Parramatta (1-2 days a week); otherwise flexible with candidate location Permanent, Full time Your new role Timely and accurate input, processing, authorisation and payment of claims. Timely determination of professional lines claims in accordance with company policies, industry standards and applicable legislation. Proper documentation of claims processing and outcomes. Managing claims using the appropriate external and internal specialists to achieve effective and efficient settlement outcomes. Manage complaints as per guidelines. Negotiation of claims settlements. A continuing improvement focus attitude towards implementation of new work practices and procedures, initiating and facilitating change and innovations. Ability to enhance and develop your own technical expertise and participate in professional development and training. Ensuring the delivery of the highest quality customer service and developing strong working relationships with all customers and service providers. Reporting in accordance with relevant company service standards and manuals. About you Professional/financial lines claims experience is preferred. Legal background and/or qualifications would be highly regarded Understanding of relevant industry legislation. Superior verbal and written communication skills and attention to detail alongside excellent analytical and technical skills Pro-active and energetic team player with the highest professional approach to all aspects of claims handling. About QBE We can never really predict what's around the corner, but at QBE we're asking the right questions to enable a more resilient future - helping those around us build strength and embrace change to their advantage. We're an international insurer that's building momentum towards realising our vision of becoming the most consistent and innovative risk partner. And our people will be at the centre of our success. We're proud to work together, and encourage each other enable resilience for our customers, our environment, our economies and our communities. With more than more than 11,000 people working across 27 countries, we're big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind. We believe this is our moment - what if it was yours too? Your career at QBE - let's make it happen! Benefits We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from: 'Hybrid Working' - a mix of working from home and in the office to enhance your work/life balance Our 'Thriving at our Best' wellbeing program, including free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice 12 weeks' gender-equal flexible leave for all new parents, including paid super The ability to maximise retirement savings through voluntary super contributions and company matching Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums Additional leave and support through QBE's Family Domestic Violence First Responder Network Discounts on insurance products, car hire, hotels, goods and services including benefits through our various sports and arts sponsorship partners Rewards & Recognition We value our employee's experience with us and are proud to have been recognised for the following awards: 2021 LinkedIn Top Employer & HRD Employer of Choice 2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards Gold Employer status for 4 years in a row 2019 - 2022 Australian Workplace Equality Index (AWEI) - the definitive national benchmark on LGBTQI+ workplace inclusion Ranked 6th place in the AAGE Top Graduate Employers 2021 as voted by graduates Top 20 Workplaces for Dads in 2019 and 2020 (HBF Direct Advice for Dads) Family First accredited employer since 2021 APPLY NOW and let's make it happen! Click APPLY to submit your application. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment. QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with accessibility requirements and adjustments, alternative work arrangements or you would like to connect with one of our employee networks at any stage of the recruitment process, please contact us at [email protected] How to Apply: To submit your application, click "Apply" and follow the step by step process. Equal Employment Opportunity: QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

Primary Details Time Type: Full time Worker Type: Employee Location: Parramatta or Newcastle 12-month fixed term contract with full-time hours The opportunity An exciting opportunity has become available for a Dispute Resolution Specialist to join our thriving Customer Relations and Advocacy team. Reporting to the Senior Manager, Internal Review, the role presents a unique opportunity to contribute to QBE's success. QBE is passionate about making a difference to the lives of those injured in a motor vehicle accident and this role will see you join a high performing team responsible for the management of disputes made by customers. You, as the decision maker, will have the opportunity to deliver fair and equitable outcomes and improve the overall customer experience in this maturing CTP Reform Scheme. Your new role Manage organisational obligations and compliance in relation to the conduct of disputes under the Motor Accident Injuries Act 2017 (NSW), as well as other Regulations, Guidelines and Statutory Frameworks Exposure to disputes before the Personal Injury Commission Provide recommendations in relation to process and decision-making improvements, to enhance alignment with the Objects of the Act Review and deliver sound, timely decisions for disputes. Proactively identify systemic causes of disputes and contribute to the development of creative and beneficial solutions Foster and maintain strong stakeholder relationships, both internally and externally, including medical and allied health practitioners, rehabilitation providers, legal representatives, regulators, and cross-functionally across QBE Provide subject matter expertise and identify continuous improvement training opportunities for our business About you Experience in allied health, claims or legal background within a personal injury scheme (CTP, workers compensation, etc), and/or clinical exposure being highly advantageous Highly developed communication skills, both written and verbal, with a strong understanding and interpretation of medical terminology. Ability and initiative to make decisions and recommendations Proven ability to influence stakeholders to improve performance and achieve excellent outcomes. Proven success in driving continuous improvement initiatives, have complex problem resolution ability and business acumen. Previous experience in coaching, mentoring or developing others would be highly regarded. Solution focused individual with a resolution mindset approach About QBE We can never really predict what's around the corner, but at QBE we're asking the right questions to enable a more resilient future - helping those around us build strength and embrace change to their advantage. We're an international insurer that's building momentum towards realising our vision of becoming the most consistent and innovative risk partner. And our people will be at the centre of our success. We're proud to work together, and encourage each other enable resilience for our customers, our environment, our economies and our communities. With more than more than 13,000 people working across 27 countries, we're big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind. We believe this is our moment - what if it was yours too? Your career at QBE - let's make it happen! Benefits We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from: 'Hybrid Working' - a mix of working from home and in the office to enhance your work/life balance Our 'Thriving at our Best' wellbeing program, including free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice 12 weeks' gender-equal flexible leave for all new parents, including paid super The ability to maximise retirement savings through voluntary super contributions and company matching Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums Additional leave and support through QBE's Family Domestic Violence First Responder Network Discounts on insurance products, car hire, hotels, goods and services including benefits through our various sports and arts sponsorship partners Rewards & Recognition We value our employee's experience with us and are proud to have been recognised for the following awards: 2021 LinkedIn Top Employer & HRD Employer of Choice 2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards Gold Employer status for 4 years in a row 2019 - 2022 Australian Workplace Equality Index (AWEI) - the definitive national benchmark on LGBTQI+ workplace inclusion Ranked 6th place in the AAGE Top Graduate Employers 2021 as voted by graduates Top 20 Workplaces for Dads in 2019 and 2020 (HBF Direct Advice for Dads) Family First accredited employer since 2021 APPLY NOW and let's make it happen! Click APPLY to submit your application. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment. QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with accessibility requirements and adjustments, alternative work arrangements or you would like to connect with one of our employee networks at any stage of the recruitment process, please contact us at [email protected] Application Close Date: 01/02/2024 11:59 PM How to Apply: To submit your application, click "Apply" and follow the step by step process. Equal Employment Opportunity: QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

Primary Details Time Type: Full time Worker Type: Employee Location: Parramatta Permanent full-time role The opportunity This role will see you exercising a wide range of skills as part of QBE's dispute resolution process with our customers at the forefront of our mind. You will be joining a collaborative team where you will manage a portfolio of complaints in accordance with QBE's complaints management processes. Your attention to detail and commitment to improving the customer experience will also see you playing a part in identifying root causes of complaints and opportunities for improvement that would lead to a better customer outcomes. A key element of the role will involve assessing, investigating and critically analysing policies, legislation and expert evidence along with adopting a proactive, solution focused mindset to resolving customer issues. You are the final decision maker and will manage a portfolio of either External or Internal dispute resolution complaints. You will be engaging with internal and external stakeholders to manage complaint resolution requirements and outcomes - encompassing organisational, code of practice, legislative and scheme requirements. Being the final decision maker for QBE, you will be required to communicate the outcome of your decisions with customers and appropriate stakeholders demonstrating a professional and empathetic manner. Your responsibilities may also include the following: Support the delivery and execution of the Customer Relations & Advocacy strategy and business plan objectives Ensure the organisational obligations under the law and the General Insurance Code of Practice are adhered to when managing complaints and disputes Ensure organisational procedures in relation to complaints and compliance breaches are followed Provide feedback on process, product and service improvements to minimize recurrence or mitigation of issues for customer dissatisfaction Provide SME (subject matter expert) support for internal stakeholder enquiries in relation to decisions, General Insurance Code of Practice and the Insurance Contracts Act In the assessment of your complaint management obligations review and assess compliance by business units with Code of Practice and legislation Undertake timely and accurate response to all complaints and disputes, providing a fair and reasonable outcome for the customer Work collaboratively with key internal and external business stakeholders About you We are looking someone that has extensive experience within the same or a similar (Claims, Legal, Product or Underwriting) technical role and can bring with them their knowledge and passion for customer relations, advocacy and dispute resolution. Possessing the following will help ensure success in the role: Insurance or legal background is advantageous; Must have a solid understanding of risk, compliance and policy General Understanding of AFCA's expectations, approach to complaint handling, fees and determinations (if handling external complaints) Ability to problem solve and build strong relationships with customers and stakeholders Strong written and verbal communication skills, including great negotiation skills Excellent time management skills, ability to work under pressure and with pace when required Take accountability and ownership of tasks acting with integrity despite pressures and challenges Passionate about providing a gold standard service to our customers and stakeholders and ability to show high levels of empathy Solution focused individual with a resolution mindset approach Impeccable attention to detail and ability to make decisions within challenging circumstances Team player with collaborative mindset and a high level of resilience About QBE We can never really predict what's around the corner, but at QBE we're asking the right questions to enable a more resilient future - helping those around us build strength and embrace change to their advantage. We're an international insurer that's building momentum towards realising our vision of becoming the most consistent and innovative risk partner. And our people will be at the centre of our success. We're proud to work together, and encourage each other enable resilience for our customers, our environment, our economies and our communities. With more than more than 13,000 people working across 27 countries, we're big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind. We believe this is our moment - what if it was yours too? Your career at QBE - let's make it happen! Benefits We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from: 'Hybrid Working' - a mix of working from home and in the office to enhance your work/life balance Our 'Thriving at our Best' wellbeing program, including free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice 12 weeks' gender-equal flexible leave for all new parents, including paid super The ability to maximise retirement savings through voluntary super contributions and company matching Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums Additional leave and support through QBE's Family Domestic Violence First Responder Network Discounts on insurance products, car hire, hotels, goods and services including benefits through our various sports and arts sponsorship partners Rewards & Recognition We value our employee's experience with us and are proud to have been recognised for the following awards: 2021 LinkedIn Top Employer & HRD Employer of Choice 2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards Gold Employer status for 4 years in a row 2019 - 2022 Australian Workplace Equality Index (AWEI) - the definitive national benchmark on LGBTQI+ workplace inclusion Ranked 6th place in the AAGE Top Graduate Employers 2021 as voted by graduates Top 20 Workplaces for Dads in 2019 and 2020 (HBF Direct Advice for Dads) Family First accredited employer since 2021 APPLY NOW and let's make it happen! Click APPLY to submit your application. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment. QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with accessibility requirements and adjustments, alternative work arrangements or you would like to connect with one of our employee networks at any stage of the recruitment process, please contact us at [email protected] Application Close Date: 01/02/2024 11:59 PM How to Apply: To submit your application, click "Apply" and follow the step by step process. Equal Employment Opportunity: QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

Primary Details Time Type: Full time Worker Type: Employee Claims Officer - Major Loss Location: Brisbane, QLD or Parramatta, NSW Type: Permanent, full time The opportunity Join our team as an experienced Claims Officer - Major Loss. Handle Commercial and Domestic damages from fire, floods, theft, and more. Leverage your customer service expertise for success and growth in high-value claims within the dynamic insurance industry. This role specialises in Commercial and Domestic property claims, offering an exciting and challenging opportunity to collaborate with our broker partners, customers, loss adjusters, builders, and suppliers for effective and efficient claims management. Your new role Provide outstanding customer service via verbal, written and in-person interactions Guide and provide support to people throughout their recovery Build and maintain strong relationships with both internal and external stakeholders Work in a fast-paced and dynamic work environment End to end claims management of complex major loss property claims with guidance from your leaders Happy to talk flexible working A bout you Previous experience in handling large value commercial property claims ISR experience will be highly regarded Customer focused with a genuine care for people Possess resilience and the ability to remain composed under pressure Demonstrate confidence in decision-making and empowerment, coupled with the capacity to actively listen and guide stakeholders through the claims process with empathy Demonstrate proficiency in computer skills, adaptability to new systems, effective prioritisation of work, and a willingness to seek assistance when required About QBE We can never really predict what's around the corner, but at QBE we're asking the right questions to enable a more resilient future - helping those around us build strength and embrace change to their advantage." We're an international insurer that's building momentum towards realising our vision of becoming the most consistent and innovative risk partner. And our people will be at the centre of our success. We're proud to work together, and encourage each other enable resilience for our customers, our environment, our economies and our communities. With more than more than 11,000 people working across 27 countries, we're big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind. We believe this is our moment - what if it was yours too? Your career at QBE - let's make it happen! Benefits We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from: 'Hybrid Working' - a mix of working from home and in the office to enhance your work/life balance Our 'Thriving at our Best' wellbeing program, including free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice 12 weeks' gender-equal flexible leave for all new parents, including paid super The ability to maximise retirement savings through voluntary super contributions and company matching Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums Additional leave and support through QBE's Family Domestic Violence First Responder Network Discounts on insurance products, car hire, hotels, goods and services including benefits through our various sports and arts sponsorship partners Rewards & Recognition We value our employee's experience with us and are proud to have been recognised for the following awards: 2021 LinkedIn Top Employer & HRD Employer of Choice 2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards Gold Employer status for 4 years in a row 2019 - 2022 Australian Workplace Equality Index (AWEI) - the definitive national benchmark on LGBTQI+ workplace inclusion Ranked 6th place in the AAGE Top Graduate Employers 2021 as voted by graduates Top 20 Workplaces for Dads in 2019 and 2020 (HBF Direct Advice for Dads) Family First accredited employer since 2021 Apply now! APPLY NOW and let's make it happen!" Click APPLY to submit your application. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment. QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with accessibility requirements and adjustments, alternative work arrangements or you would like to connect with one of our employee networks at any stage of the recruitment process, please contact us at [email protected] Application Close Date: 01/02/2024 11:59 PM How to Apply: To submit your application, click "Apply" and follow the step by step process. Equal Employment Opportunity: QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

Primary Details Time Type: Full time Worker Type: Employee Claims Officer Location: Parramatta, NSW or Melbourne, VIC Type: 12-month fixed term contract, full time hours The opportunity Our aspiration is to provide a world class claims service by seeking out the best way to help our customers during their time of need, whether it's assisting to facilitate the rectification of defective work in their home, or assisting in the completion of their new home build following the insolvency of their builder. The start of this journey is to build Australia's most respected Builders Warranty claims team and to do this we recognise that we must invest in our people. You will be providing delivery of superior claims service, determining proper policy coverage to conclude, investigate, and evaluate assigned cases. Your new role We are looking for a solutions focused individual, who pride themselves on providing an exceptional customer experience at every point of contact. Self-motivated individuals who maintain these levels of excellence through times of change and show resilience in the face of a challenge. About you Previous experience in property or builder warranty is highly advantageous but not essential An insurance or similar background where you have provided a world class customer service experience and have shown passion to grow and develop A strong focus on customer service with the ability to build rapport over the phone and handle varying customer expectations and demands A highly empathetic approach to dealing with customers, possessing the ability to be friendly yet professional Self-motivated with excellent organisational skills About QBE We can never really predict what's around the corner, but at QBE we're asking the right questions to enable a more resilient future - helping those around us build strength and embrace change to their advantage." We're an international insurer that's building momentum towards realising our vision of becoming the most consistent and innovative risk partner. And our people will be at the centre of our success. We're proud to work together, and encourage each other enable resilience for our customers, our environment, our economies and our communities. With more than more than 13,000 people working across 27 countries, we're big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind. We believe this is our moment - what if it was yours too? Your career at QBE - let's make it happen! Benefits We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from: 'Hybrid Working' - a mix of working from home and in the office to enhance your work/life balance Our 'Thriving at our Best' wellbeing program, including free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice 12 weeks' gender-equal flexible leave for all new parents, including paid super The ability to maximise retirement savings through voluntary super contributions and company matching Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums Additional leave and support through QBE's Family Domestic Violence First Responder Network Discounts on insurance products, car hire, hotels, goods and services including benefits through our various sports and arts sponsorship partners Rewards & Recognition We value our employee's experience with us and are proud to have been recognised for the following awards: 2021 LinkedIn Top Employer & HRD Employer of Choice 2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards Gold Employer status for 4 years in a row 2019 - 2022 Australian Workplace Equality Index (AWEI) - the definitive national benchmark on LGBTQI+ workplace inclusion Ranked 6th place in the AAGE Top Graduate Employers 2021 as voted by graduates Top 20 Workplaces for Dads in 2019 and 2020 (HBF Direct Advice for Dads) Family First accredited employer since 2021 Apply now! APPLY NOW and let's make it happen!" Click APPLY to submit your application. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment. QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with accessibility requirements and adjustments, alternative work arrangements or you would like to connect with one of our employee networks at any stage of the recruitment process, please contact us at [email protected] How to Apply: To submit your application, click "Apply" and follow the step by step process. Equal Employment Opportunity: QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

Primary Details Time Type: Full time Worker Type: Employee Total Loss, Fire and Theft Motor Claims Officer Location: Parramatta, NSW Type: Permanent, full-time hours The opportunity We now have an exciting opportunity for a Motor Claims Officer to join our friendly and knowledgeable team based at our Parramatta office looking after Total Loss, Fire & Theft claims. With a focus on team collaboration and our #QBEDNA this role is a great opportunity for someone looking to take the next step in their career with full training provided. Your new role In this position, you will: Provide an exceptional operational and customer service experience for diverse internal and external stakeholders with our customers, brokers and partnerships. Assist in the growth and retention of business by providing timely and effective solutions that adhere to QBE guidelines. Process total loss and complex claims in line with set procedures and policies, ensuring that claims are documented correctly, and resolved with a prompt and effective outcome. Manage claims using the appropriate external and internal Recover and Salvage specialists to achieve the settlement outcome efficiently and effectively. Happy to talk flexible working About you To be successful in this role, you will have: An engaging phone manner with the ability to build lasting relationships with diverse stakeholders Strong computer literacy with a desire to work in Total Loss, Fire & Theft Claims Outstanding communication skills with a customer centric mindset The ability to work both independently and as part of a collaborative and supportive team Resilience with the ability to maintain a calm demeanour in a fast-paced dynamic environment An understanding of general insurance and relevant industry legislation About QBE We can never really predict what's around the corner, but at QBE we're asking the right questions to enable a more resilient future - helping those around us build strength and embrace change to their advantage." We're an international insurer that's building momentum towards realising our vision of becoming the most consistent and innovative risk partner. And our people will be at the centre of our success. We're proud to work together, and encourage each other enable resilience for our customers, our environment, our economies and our communities. With more than more than 13,000 people working across 27 countries, we're big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind. We believe this is our moment - what if it was yours too? Your career at QBE - let's make it happen! Benefits We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from: 'Hybrid Working' - a mix of working from home and in the office to enhance your work/life balance Our 'Thriving at our Best' wellbeing program, including free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice 18 weeks' gender-equal flexible leave for all new parents, including paid super The ability to maximise retirement savings through voluntary super contributions and company matching Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums Additional leave and support through QBE's Family Domestic Violence First Responder Network Discounts on insurance products, car hire, hotels, goods and services including benefits through our various sports and arts sponsorship partners Rewards & Recognition We value our employee's experience with us and are proud to have been recognised for the following awards: 2021 LinkedIn Top Employer & HRD Employer of Choice 2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards Gold Employer status for 4 years in a row 2019 - 2022 Australian Workplace Equality Index (AWEI) - the definitive national benchmark on LGBTQI+ workplace inclusion Ranked 6th place in the AAGE Top Graduate Employers 2021 as voted by graduates Top 20 Workplaces for Dads in 2019 and 2020 (HBF Direct Advice for Dads) Family First accredited employer since 2021 Apply now! APPLY NOW and let's make it happen!" Click APPLY to submit your application. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment. QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with accessibility requirements and adjustments, alternative work arrangements or you would like to connect with one of our employee networks at any stage of the recruitment process, please contact us at [email protected] How to Apply: To submit your application, click "Apply" and follow the step by step process. Equal Employment Opportunity: QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

Primary Details Time Type: Full time Worker Type: Employee Location: Parramatta, NSW Type: 12-month fixed term contract, full-time hours The opportunity We now have an exciting opportunity for a Motor Claims Officer to join our friendly and knowledgeable team based at our Parramatta office looking after Total Loss, Fire & Theft claims. With a focus on team collaboration and our #QBEDNA this role is a great opportunity for someone looking to take the next step in their career with full training provided. Your new role In this position, you will: Provide an exceptional operational and customer service experience for diverse internal and external stakeholders with our customers, brokers and partnerships. Assist in the growth and retention of business by providing timely and effective solutions that adhere to QBE guidelines. Process total loss and complex claims in line with set procedures and policies, ensuring that claims are documented correctly, and resolved with a prompt and effective outcome. Manage claims using the appropriate external and internal Recover and Salvage specialists to achieve the settlement outcome efficiently and effectively. Happy to talk flexible working Your story so far To be successful in this role, you will have: An engaging phone manner with the ability to build lasting relationships with diverse stakeholders Strong computer literacy with a desire to work in Total Loss, Fire & Theft Claims Outstanding communication skills with a customer centric mindset The ability to work both independently and as part of a collaborative and supportive team Resilience with the ability to maintain a calm demeanour in a fast-paced dynamic environment An understanding of general insurance and relevant industry legislation About QBE We can never really predict what's around the corner, but at QBE we're asking the right questions to enable a more resilient future - helping those around us build strength and embrace change to their advantage. We're an international insurer that's building momentum towards realising our vision of becoming the most consistent and innovative risk partner. And our people will be at the centre of our success. We're proud to work together, and encourage each other enable resilience for our customers, our environment, our economies and our communities. With more than more than 11,000 people working across 27 countries, we're big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind. We believe this is our moment - what if it was yours too? Benefits We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from: 'Hybrid Working' - a mix of working from home and in the office to enhance your work/life balance Our 'Thriving at our Best' wellbeing program, including free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice 12 weeks' gender-equal flexible leave for all new parents, including paid super The ability to maximise retirement savings through voluntary super contributions and company matching Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums Additional leave and support through QBE's Family Domestic Violence First Responder Network Discounts on insurance products, car hire, hotels, goods and services including benefits through our various sports and arts sponsorship partners Rewards & Recognition We value our employee's experience with us and are proud to have been recognised for the following awards: 2021 LinkedIn Top Employer & HRD Employer of Choice 2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards Gold Employer status for 4 years in a row 2019 - 2022 Australian Workplace Equality Index (AWEI) - the definitive national benchmark on LGBTQI+ workplace inclusion Ranked 6th place in the AAGE Top Graduate Employers 2021 as voted by graduates Top 20 Workplaces for Dads in 2019 and 2020 (HBF Direct Advice for Dads) Family First accredited employer since 2021 Apply now! APPLY NOW and let's make it happen!" Click APPLY to submit your application. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment. QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with accessibility requirements and adjustments, alternative work arrangements or you would like to connect with one of our employee networks at any stage of the recruitment process, please contact us at [email protected] How to Apply: To submit your application, click "Apply" and follow the step by step process. Equal Employment Opportunity: QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.