Total 1,621 communications engineer job vacancies in South Brisbane

The Team

The End User Compute team consists of deployed engineers to customer sites and roaming technicians. The team have a strong technical background and can sufficiently handle most technical requests that an end user may log. Success is measured by customer feedback and leading indicators of support health including the age of open tickets.

The Role

As Customer Experience Engineer you will provide end user support for all technology issues and request that are escalated by the customer service analysts. You will ensure customer service agreements are met and provide a single point of contact for ownership of escalated requests and issues. The role will be based in our Sydney office and at our main client’s office in Port Botany, NSW.

Your core responsibilities will consist of:

• Ensuring all policies, procedures and work instructions are followed in the interests of customer satisfaction and contractual obligations in agreed hours.
• Resolve incidents and requests within SLA.
• Escalate to 3rd party support/ vendors where appropriate.
• Initiate and complete problem diagnosis & produce recommendations.
• Produce KBA’s (Knowledge based articles) to enable the Service Desk Analysts to close more cases.
• Enforcing and reviewing process to ensure documentation is current and to initiation escalation as required.
• Implement authorised changes.
• Diagnosing issues and provide solutions, utilising knowledge entries where possible.
• Maintaining accurate ICT spares inventory.
• Providing remote diagnostic troubleshooting and checks for customer incidents.

What will you bring?

• Strong technical understanding of LAN/WAN/Voice/Security/Server/Desktop technologies with demonstrable experience in one or more technologies.
• Possess a strong understanding of ITIL processes.
• Australia drivers licence is required.
• Excellent written and verbal communication skills.
• Ability to priorities a high demanding workload and conscientious of time management.
• Pride yourself on being a self-starter who works well under pressure with high attention to detail.
• Exhibit outstanding customer management skills.
• Have a passion and desire to develop and share knowledge.

As a valued member of ‘Logicalis Australia’ you will enjoy several benefits, such as;

• Supportive team environment: Confidential pulse checks tell us we are known for being "Unselfish with knowledge", "Flexible and Diverse" and "Give a shout-out and there will always be help"
• Pick your own adventure: Our people have moved from Help-desk to Cloud-Engineering. Admin to Project/Program Management. Project Management to Product Development. If something interests you, we’ll fund you to learn it, so you can become it!
• Breadth of experience and purpose: People here can have an idea, make a plan, and see it through. Our people enjoy genuinely impacting change and controlling their professional success.
• Flexible, modern, working arrangements: Find your own method for collaboration and productivity to achieve a happy balance.

*Do I need to meet all the requirements to apply?*
Studies by several different sources have shown that, on average, men will apply for a job if they meet 60% of the application requirements. In contrast, women/non-binary people will seek to match a much higher percentage of the requirements before applying.

We encourage everyone to apply and give us a chance to evaluate your skills and experience. We are all learning on the job, and although the listing above has been carefully compiled, we are also open-minded and interested to hear about the value you can bring to the role and Logicalis.

*How can I demonstrate that I have particular needs in the application process?*
For people living with disabilities, chronic illnesses, or neurodiversity, adjustments and support can make a decisive difference in the application process. If you need any specific accommodations (tools, time, etc.) and feel comfortable disclosing this, please let us know.

Why join Chuffed.org?

We're a purpose-led crowdfunding platform that's amplifying the actions of ordinary people who are changing the world on issues like climate justice, Black Lives Matter and refugee rights. 

To date we’ve helped raise $100M+ across 20,000 campaigns in 23 countries and are backed by Blackbird Ventures & the Telstra Foundation.

Our team have supported the Biloela family to get back home, fought alongside the Wangan & Jagalingou Cultural Custodians to Stop Adani, and helped back the most significant climate change action groups across the world; Extinction Rebellion, Just Stop Oil, Last Generation and more. 

What you’ll do

You’ll spend your days building and maintaining the products and features that help make Chuffed the preferred crowdfunding platform for the biggest direct action groups in the world.

Here’s how you’ll spend your days:

1. Lead the development team in designing, implementing, and maintaining high-quality applications.
2. Collaborate with cross-functional teams to define project requirements and specifications.
3. Provide technical guidance and mentorship to team members, fostering a culture of continuous learning and improvement.
4. Oversee the development and implementation of scalable and efficient PHP code using PHP 8 and Laravel 10.
5. Manage and optimise MySQL databases to ensure high performance and reliability.
6. Conduct code reviews and ensure adherence to coding standards and best practices.
7. Solutions architect a technology strategy, considering key factors as risk assessment, scaling, re-usability and resource allocation
8. Work with stakeholders to assess feasibility and deliverability of solutions
9. Understand the business context of development initiatives to align technology solutions with organisational objectives.

About You

• You have proven experience as a Senior Developer in a Laravel environment.

• You have in-depth knowledge of PHP 8 and Laravel 10, with a strong understanding of modern PHP development best practices.
• You have a strong growth mindset - you’re not afraid to take risks, fail and learn. You’re always looking for ways to develop and improve your skill set.
• You’re passionate about social justice and have a strong desire to help Chuffed campaigners succeed

Bonus points if you have

• Experience with IaC principals/tooling (Terraform)
• Front-end experience with frameworks (ReactJS)
• Experience with GraphQL APIs
• Experience with AWS (ECS, Elasticache, RDS)
• Proven success mentoring other developers

• $140k-150k plus superannuation plus equity ownership in Chuffed.org.
• We value work-life balance. Work autonomously from home and meet up with the team intermittently to collaborate in-person. We’re based in Sydney but open to remote employees within Australia. 
• Work alongside industry leading marketers and digital engineers in a small and agile team with deep industry connections
• Spend your days amplifying the work of campaigners pushing for progressive social change around the world

We’re building a diverse and inclusive workplace. We encourage people from all backgrounds, ages and abilities to apply. We value all kinds of experiences, so even if you don’t meet all of the requirements outlined above, we encourage you to apply.

Simple Machines’ mission is to ensure our clients get the most out of their data by designing and building modern data platforms, engineering data powered software applications and products, and enabling engineering and data driven business focussed use-cases.

We need you to help us design and deliver a fantastic program of data focussed engineering projects for our globally distributed client base.

Simple Machines is looking to hire a talented Analytics Engineers to join our amazing team.

This is a full-time hybrid role to be based in our Darlinghurst, Sydney office.

About the role

You’ll work closely with our engineering and analytics teams to understand client needs and design and successfully deliver business critical solutions.

Sound good so far?

Here’s a brief overview of the role’s responsibilities:

• Write maintainable and performant transformations in analytical warehouses.
• Work with data modellers to understand transformation requirements.
• Work with business users to produce reports or optimise reporting layers.
• Orchestration of production transformations.

What we need from you as an individual.

• Above all, be a great internal and external communicator. You’ll possess a hospitality mindset in managing and engaging collaboratively with all stakeholders, inside and outside the business
• Lead from the front and by example. You’ll take true ownership of tasks, taking responsibility for goals and outcomes
• Bring a genuine fit-for-purpose mindset to everything that you do
• Strong SQL engineering, client engagement and communication skills are an absolute must
• Demonstrate a genuine passion for technology and continually learning – a growth mindset that believes there is always, always more to know
• Exhibit a humble, low-ego attitude

The technology experience we’re looking for.

The required skills that we’re after:

• Deep experience with SQL
• Effective communication skills with both technical and non-technical stakeholders
• Understanding of benefits and trade-offs between analytical and transactional databases
• Experience with one or more data warehouses, e.g. Snowflake, Redshift, BigQuery, Greenplum, Teradata.
• Experience with query performance optimisation.
• Understanding of benefits between modelling techniques, e.g. star schema, dimensional, denormalised.
• Programming experience.

The skills that we would love for you to have but that aren’t essential:

• Experience with orchestration of production data transformations, e.g. with tooling like Airflow
• Understanding of modern data formats, e.g. Parquet, Avro
• Experience with data validation and data quality techniques
• Experience with software development lifecycle tooling, e.g. git
• Experience with building data projects in DBT
• Development experience with languages such as python, spark

orking at Simple Machines

We’re looking for someone who’s as passionate as we are about building a world-class technology company specialising in engineering for data.

Just some of the benefits of working with Simple Machines include:

• Generous parental leave: Three months’ fully paid primary carer leave and one month fully paid secondary carer leave, subject to a minimum 12 month tenure.
• Learning and development: We all love continually learning and have a generous budget for you to upskill, join conferences, get certified and qualified.
• Lunch is on us. Always! We happily supply lunch at each of our office locations every Monday, Wednesday and Friday.

About Simple Machines

Simple Machines isn’t your typical consultancy. Rather, we’re a firm of passionate and talented expert consultants that are as much a community as a company.

When we set out to make a difference nearly 10 years ago, we did so because we weren’t happy with the status quo of technology consultancies. We wanted to build a company we would want to hire ourselves. And we’ve done just that.

At the core of our company is a team of talented individuals, many of whom are at the top of their field. We regularly present at local and international conferences, committing to many of the open-source projects we utilise in our day-to-day engagements and release many other projects back to the broader technology community. 

It would be great if you could join us.

Apply now and let’s see where the connection takes us.

Our Why

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.

About the Role

Due to continued growth within our team, we have multiple roles across Australia. Working as a Desktop Support Engineer you will be responsible for the provision of all aspects of Desktop Services to a key Datacom customer. Aligned to our customers business requirements, we provide tailored maintenance services, hardware and software break/fix support, remote support, software deployment and relocation services.

The locations of our offices for these roles are based in Adelaide, Brisbane, Canberra, Hobart, Melbourne, Perth and Sydney. These roles are based in the customer or Datacom offices. To be eligible for this role you must be an Australian Citizen and able to obtain an AGSVA Baseline clearance.  If you are a Permanent Resident, please specify in your application as we may have other suitable opportunities available across our teams.

Please note that this role is expected to commence on 5 March 2024

What you’ll do

As a Desktop Support Engineer, you will be accountable for, but not limited to:

• Providing excellent technical support in a high-paced environment where customer satisfaction is paramount
• Assisting new users with their IT hardware collection and setup.
• Ensuring new equipment, such as Laptops and Mobile phones, are up to date and deployment ready prior to release to customers
• Recording all customer contacts in the appropriate ITSM tool
• Keeping customers updated with regards to their tickets
• Using tools and processes to deliver services to customers in accordance with SLAs
• Proactively manage and maintain customer infrastructure as directed
• Initiate and drive service and process improvement
• Follow best practice methodologies and adhere to recognised ITIL processes (EG: Change/release)

What you’ll bring

To be successful in this role, you will have demonstrated the following:

• Exceptional customer experience with regard to end user services
• The ability to prioritise work to ensure achievement of all service level agreements
• Sound knowledge of Laptops, Desktop PC's, printers, media and audio-visual equipment and mobility devices
• You will bring excellent verbal and written communication and have the ability to articulate technical information to the target audience. Your professional customer service will be second to none, and you will have the ability to work autonomously with excellent time management.

Why join us here at Datacom?

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.

Join Slyp and be a part of revolutionising the world of receipts. We are a fintech dedicated to eliminating paper receipts and creating a seamless customer experience. With the backing of major banks and a team of industry experts, Slyp is at the forefront of transforming the way we view receipts. Today, we seamlessly tap our cards, our phones, even our watches to make a payment, but at the end of a transaction, we’re still handed a centuries old paper receipt that will likely end up in the bin. We thought there has to be a better way.

Why is Slyp a great place to work?

Slyp Village attracts top-notch talent from around the globe. Our inclusive environment allows Slypsters to unleash their creativity and drive, all while being part of a movement that's shaking things up for the better.

Here are some of our benefits:

• Employee Stock Ownership Program (ESOP)
• Generous L&D program - $1500 budget per anniversary for you to use towards honing your craft
• Slyp Gives - we run 2 community give back days each year
• Competitive leave policies including parental leave
• Flexible work and the option to work from anywhere in the world for a period of time
• Sweet pet friendly office, monthly (sometimes random) lunch and learns and always on team fun and experience program
  

What we are looking for

A Full-Stack Engineer who will help build both a consumer facing React Native app, and the backing service, that gives Australians a better, more sustainable way to get receipts. You will also contribute to our backend services that support direct integrations into merchant and financial institution apps, including Kmart, Country Road and the big 4 Australian banks.  

We are looking for a mid-level full-stack engineer who can design, develop, and deploy scalable and reliable web applications using AWS services, Kubernetes, TypeScript and React. You will be working with a team of talented engineers who are passionate about building innovative solutions for our clients. 

This role requires the candidate to be based in Sydney, NSW. Candidates who are not located near or in Sydney will not be considered.

What does a normal day look like?

• Design and implement scalable, reliable, and secure cloud services using AWS resources such as Kubernetes, API Gateway, Lambda, Kinesis, RDS, Dynamo and S3. 
• Design and implement frontend features for web and mobile using technologies such as using React, React Native, TypeScript, HTML and CSS. 
• Collaborate with other engineers, product managers, and designers to deliver high-quality products and user experiences. 
• Write clean, maintainable code with high test coverage following best practices and code standards. 
• Continuously learn and improve your skills and knowledge of the latest technologies and trends in cloud computing and web development. 
• Participate in our on call rotation and work with other engineers on high priority incidents. 
• Ensure continued platform compliance in line with our ISO, security and external privacy requirements. 
  

Requirements:

• At least 3 years of experience in a similar software engineering role 
• A degree in computer science, engineering, or a related field, or equivalent work experience 
• Proficient in TypeScript, NodeJS and either React or React Native, and willing to learn new frameworks and technologies as you contribute to a broad set of services and apps 
• You’re a team player and collaborate with the team to adjust to changing priorities 
• Excellent communication, collaboration, and problem-solving skills 
• Experience with testing tools such as Jest, Cypress, or Playwright 
• Experience with designing and deploying cloud resources, preferably on AWS 
• Experience with Git, developer code review processes, and CI/CD tools such as GitHub Actions  
• Strong knowledge of web development fundamentals, such as RESTful APIs, security, performance, etc. 

A little on our technology

• Cloud based and AWS hosted
• We use React Native and React for our app and web frontends, and encourage engineers do some full stack development
• We also support native mobile SDKs to make it easier for our partners to integrate
• Our backend services are primarily TypeScript NodeJS containers running in EKS / Kubernetes
• We lean on AWS serverless technologiessuch as API Gateway (including CloudFront, WAF and Shield), Lambda, Kinesis, SNS and SQS
• We store data in AWS Aurora (Postgres), DynamoDB and S3
• Our data lake is based on AWS serverless technologiessuch as Redshift, Athena, QuickSight and Glue
• We value customer data and keep security front of mind and at our core
  

Our recruitment process

• Screening call with our People Partner
• Interview with Engineering and Product Leads
• Final Interview with CTO and Co-Founder
  

PLEASE NOTE: We will be reviewing applications after 10 January 2023 and will aim to reach out to you as soon as we can. Thank you for your patience!

Join Slyp and be a part of revolutionising the world of receipts. We are a fintech dedicated to eliminating paper receipts and creating a seamless customer experience. With the backing of major banks and a team of industry experts, Slyp is at the forefront of transforming the way we view receipts. Today, we seamlessly tap our cards, our phones, even our watches to make a payment, but at the end of a transaction, we’re still handed a centuries old paper receipt that will likely end up in the bin. We thought there has to be a better way.

Why is Slyp a great place to work?

Slyp Village attracts top-notch talent from around the globe. Our inclusive environment allows Slypsters to unleash their creativity and drive, all while being part of a movement that's shaking things up for the better.

Here are some of our benefits:

• Employee Stock Ownership Program (ESOP)
• Generous L&D program - $1500 budget per anniversary for you to use towards honing your craft
• Slyp Gives - we run 2 community give back days each year
• Competitive leave policies including parental leave
• Flexible work and the option to work from anywhere in the world for a period of time
• Sweet pet friendly office, monthly (sometimes random) lunch and learns and always on team fun and experience program
  

What we are looking for

A Full-Stack Engineer who will help build both a consumer facing React Native app, and the backing service, that gives Australians a better, more sustainable way to get receipts. You will also contribute to our backend services that support direct integrations into merchant and financial institution apps, including Kmart, Country Road and the big 4 Australian banks.  

We are looking for a mid-level full-stack engineer who can design, develop, and deploy scalable and reliable web applications using AWS services, Kubernetes, TypeScript and React. You will be working with a team of talented engineers who are passionate about building innovative solutions for our clients. 

This role requires the candidate to be based in Sydney, NSW. Candidates who are not located near or in Sydney will not be considered.

What does a normal day look like?

• Work closely with the development team to understand the requirements and specifications of the software projects. 
• Design and implement scalable, reliable, and secure cloud architectures using AWS services such as Kubernetes, API Gateway, Lambda, Kinesis, RDS, Dynamo and S3. 
• Automate the build, test, and deployment processes using tools such as GitHub Actions, Docker, Helm, CloudFormation, and Terraform. 
• Monitor and troubleshoot the performance, availability, and security of the applications and infrastructure using tools such as CloudWatch and Grafana. 
• Advocate for best practices and standards for DevOps, such as code quality, code review, documentation, and testing. 
• Occasionally contribute to our backend (NodeJS TypeScript) and data (Python) codebases to support uplifting systems such as observability, configuration management, authentication, and load testing. 
• Participate in our on call rotation and work with engineers on high priority incidents. 
• Continuously learn and improve your skills and knowledge of the latest technologies and trends in DevOps and cloud computing. 

Requirements

• At least 3 years of experience in DevOps or software engineering 
• A degree in computer science, engineering, or a related field, or equivalent work experience 
• Strong knowledge and experience with AWS cloud services 
• Experience with configuration management and infrastructure as code tools such as Ansible or Terraform 
• Experience with continuous integration and continuous delivery tools such as GitHub Actions, Git, Docker, or Kubernetes 
• Experience with monitoring and logging tools such as CloudWatch, Grafana, or Open Telemetry 
• Good understanding of networking, security, and reliability principles and practices 
• You’re a team player and collaborate with the team to adjust to changing priorities 
• Excellent communication, collaboration, and problem-solving skills 

A little on our technology

• Cloud based and AWS hosted

• We use React Native and React for our app and web frontends, and encourage engineers do some full stack development
• We also support native mobile SDKs to make it easier for our partners to integrate
• Our backend services are primarily TypeScript NodeJS containers running in EKS / Kubernetes
• We lean on AWS serverless technologiessuch as API Gateway (including CloudFront, WAF and Shield), Lambda, Kinesis, SNS and SQS
• We store data in AWS Aurora (Postgres), DynamoDB and S3
• Our data lake is based on AWS serverless technologiessuch as Redshift, Athena, QuickSight and Glue
• We value customer data and keep security front of mind and at our core

Our recruitment process

• Screening call with our People Partner
• Interview with Engineering and Product Leads
• Final Interview with CTO and Co-Founder
  

PLEASE NOTE: We will review applications starting from January 10, 2023, and will contact you as soon as possible. Thank you for your patience!

Open to applicants based in Sydney. Must have full working rights in Australia for at least 2 years.

Training starts in March 2024 for 12 weeks. Applications Close: 4th January 2024.

ABOUT _NOLOGY:

At _nology, we offer you an incredible opportunity to launch your career in technology. We remove barriers so the highest potential individuals can enter the tech sector, regardless of their background. No degree or coding experience required!

The tech sector is filled with creative, exciting, and future-proof career paths, and desperately needs more people with up-to-date capabilities and new perspectives. Our mission is to bring more bright minds into world leading technology teams and organisations, while having a meaningful impact on diversity.

Our training program provides you with highly sought-after skills, and exceptional opportunities to work with our hiring partners who span innovative sectors like Financial Services, Consultancies, Entertainment, Big Tech, and Government. Think big name companies like NSW Government, WooliesX, AGL, Macquarie Bank, Sportsbet and PWC - to name a few.

Whether you are seeking to upskill in modern tech or transition into an entirely new career, we enable you to land a role where you can truly thrive.

THIS ROLE:

With _nology, you will embark on 12 weeks of fully funded training in software and cloud engineering, followed by an 18-month placement opportunity with one of our hiring partners.

The training program focuses on hands-on experience and equips you with the necessary skills to be job-ready for entry-level tech roles across a range of in-demand disciplines like Software, Cloud, and QA Engineering.

Our curriculum is taught by industry experienced coaches, in an interactive learning environment designed to empower individuals to enter the tech sector with confidence!

In addition to technical skills, we also prioritise soft skills and professional development, with a dedicated talent success team to support you every step of the way. We focus on improving your collaboration, communication, and interviewing skills to make sure that you are well-prepared for your new role.

The program offers you the chance to apply your newly acquired skills in the real world and gain invaluable industry experience. With over 90% of our _nologists securing a permanent position at the end of their placement, _nology is the perfect starting point for anyone looking to launch a rewarding new career.

ABOUT YOU:

• Ability to commit to completing our 12- week training program prior to employment (it’s funded by us!). Note: The training is fully remote and conducted full-time Monday – Friday, 9AM – 5PM AEDT. Start date for this intake will be confirmed upon application.
• Full working rights in Australia (at least 2 years)
• Excellent communication and problem-solving skills
• Highly motivated self-starter attitude, with the ability to learn independently as well as in group environments
• Demonstrates an interest and passion to work in technology! [No experience or education in tech required]
• Experience in a professional or fast-paced working environment desirable
• Experience working directly with clients and/or customers desirable

WHAT WE OFFER:

• Learn to code in just 12 weeks! Learn in-demand technical skills including HTML, CSS, JavaScript, Java, AWS, TDD and APIs
• Job opportunities via our hiring partners including Fortune 500 companies
• Learn professional skills like technical interviewing, CV writing, and agile working methodologies
• Receive ongoing access to upskilling with industry-recognised certifications via our official training partnerships with Google and Microsoft
• Continued 1-to-1 mentorship and support with our expert coaches and talent support team
• Starting salary of $50k+Super, with salary reviews and increases every 6 months
• Up to 20 days of holiday a year
• Hybrid working option

Diversity and Inclusion

_nology is committed to creating a more diverse workforce, so inclusivity is at the core of every stage of our processes. All qualified applicants will receive consideration without regard to race, colour, religion, sex, sexual orientation, national origin, age, disability, military status or social standing. We welcome applicants from all backgrounds and are proud to say that so far our _nologists have been: 43% women, 10% LGBTQIA+, 61% culturally and linguistically diverse, and 78% career changers (with non-tech backgrounds).

Don't miss out on this life-changing opportunity to launch a tech career with _nology! Apply now for our upcoming March intake.

Please note: we ask a series of diversity and inclusion questions within our application that are not mandatory, however, your responses will support _nology’s approach to communicating in as inclusive a way as possible, and measuring our impact on diversity and social mobility in the tech sector. Any responses that you do provide will not affect your application to _nology.

Our Why

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.

About the Role

Due to continued growth within our team, we have multiple roles across Australia. Working as a Desktop Support Engineer you will be responsible for the provision of all aspects of Desktop Services to a key Datacom customer. Aligned to our customers business requirements, we provide tailored maintenance services, hardware and software break/fix support, remote support, software deployment and relocation services.

The locations of our offices for these roles are based in Adelaide, Brisbane, Canberra, Hobart, Melbourne, Perth and Sydney. These roles are based in the customer or Datacom offices. To be eligible for this role you must be an Australian Citizen and able to obtain an AGSVA Baseline clearance.  If you are a Permanent Resident, please specify in your application as we may have other suitable opportunities available across our teams.

Please note that this role is expected to commence on 5 March 2024

What you’ll do

As a Desktop Support Engineer, you will be accountable for, but not limited to:

• Providing excellent technical support in a high-paced environment where customer satisfaction is paramount
• Assisting new users with their IT hardware collection and setup.
• Ensuring new equipment, such as Laptops and Mobile phones, are up to date and deployment ready prior to release to customers
• Recording all customer contacts in the appropriate ITSM tool
• Keeping customers updated with regards to their tickets
• Using tools and processes to deliver services to customers in accordance with SLAs
• Proactively manage and maintain customer infrastructure as directed
• Initiate and drive service and process improvement
• Follow best practice methodologies and adhere to recognised ITIL processes (EG: Change/release)

What you’ll bring

To be successful in this role, you will have demonstrated the following:

• Exceptional customer experience with regard to end user services
• The ability to prioritise work to ensure achievement of all service level agreements
• Sound knowledge of Laptops, Desktop PC's, printers, media and audio-visual equipment and mobility devices
• You will bring excellent verbal and written communication and have the ability to articulate technical information to the target audience. Your professional customer service will be second to none, and you will have the ability to work autonomously with excellent time management.

Why join us here at Datacom?

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.

AECOM’s Building’s & Places business line has an exciting opportunity for an Associate Director level Fire Protection Engineer to join our well-respected Building Services Practice in Brisbane. This role will require you to use your outstanding technical capabilities to work alongside multi-disciplinary engineers to assist in the delivery of projects across the Defence, Education, Transportation, High Tech and Health sectors.AECOM’s Building’s & Places business line has an exciting opportunity for an Associate Director level Fire Protection Engineer to join our well-respected Building Services Practice in Brisbane. This role will require you to use your outstanding technical capabilities to work alongside multi-disciplinary engineers to assist in the delivery of projects across the Defence, Education, Transportation, High Tech and Health sectors.

What will a day in this role look like:

• Collaborate with a team of multi-disciplinary engineers providing high-quality technical design services and advice and project leadership on projects.
• As an experienced professional, you will contribute to the management and delivery of moderate to large scale projects and you will be influential in the preparation of associated presentations to win work.
• Assist with the proposal writing, business development and overall growth of the team by identifying opportunities for improvement and key clients.
• Mentor our junior staff to develop our future engineers and collaborate further with our experienced fire protection engineers both locally and nationally.

About Us

The Missing Link have been operating in Australia for over 26 years with offices in both Sydney and Melbourne. With over 180+ staff, you will be joining a highly successful team which is set to grow.

Our core offerings include cyber security, hardware and software, resiliency, cloud, communications, infrastructure, consulting services and managed services.

Our Security division is one of the fastest growing Cyber Security businesses in Australia and is split into three service areas:

• Red Team (Security Consulting & Penetration Testing)
• Blue Team (Security Architecture & Engineering)
• Security Operations Centre (SOC)

We're recognised as industry leaders and accredited to the highest levels in the design, delivery, and support of the latest technologies. We partner with market-leading global and local vendors to deliver world-class business outcomes through IT transformation. Today, The Missing Link is one of the most awarded IT companies in Australia.

We have a number of focus areas and specialisation within the SOC, these are:

Defender: SOC Engineers who are responsible for the proactive management, maintenance and incidents involving security solution software and infrastructure

Hunter: SOC Analysts who conduct regular hunts through telemetry from various security solutions looking for IOCs and BIOCs

Watcher: SOC Analysts who triage and investigate alerts from various security solutions but primarily from EDR and SIEM

Responder: SOC Analysts who lead or contribute to the progression and resolution of Incident Response scenarios

A Day in the Life

The Missing Link Security Operations Centre provides 24x7 Managed Services (MS) support to our clients across a variety of sectors. Day-to-day you will be responsible for the monitoring, troubleshooting and L1 & L2 support for market-leading security technologies such as CyberArk, Fortinet, Cisco, Checkpoint, Proofpoint & more. You will also collaborate with our Security Architects, Engineers and clients to facilitate the transition from implementation project to managed service.

While most work will be supporting our clients during their hours of operation, you will also be required to assist the Senior SOC Engineers in responding to incidents. As well as working closely with our MDR Team to respond to and defend against malicious activity targeting our clients.

We believe in investing in and developing our people through a variety of training and education programs. When you first come on board, you’ll be given a structured training and development plan that is tailored to you and your previous experiences. This will include a combination of industry qualifications as well as vendor-specific certifications specific to your role.

The position can be based out of our Sydney or Melbourne offices.

Essential

• 1+ years of experience working with IT systems, networking and/or security technologies
• 0.5 - 1+ years experience working within a Managed Service Provider or similar role
• Hands-on security knowledge of Windows/Linux/Unix platforms
• Hands-on experience with one or more NGFW, EDR, PAM SWG, SEG
• Exposure to On-Prem, Virtualised and Cloud Security Technologies

• Understanding of MPLS/SD-WAN, Network Segmentation, URL Filtering and Deep Packet Inspection
• A demonstrated knowledge of IT security controls, OSI Model and TCP IP Stack
• Certifications – CompTIA Network +, Cisco CCNA or similar courses

Desirables

• 1+ Year of experience working in a NOC or as a Network Engineer

• You are self-motivated and operations focussed with a keen eye for detail. Tell us about your home network and labs you have setup
• You can demonstrate knowledge of CyberArk’s Blueprint for PAM Success
• You demonstrate an unrelenting pursuit of customer service
• Show us how you automate using PowerShell and Python
• You have COMPLETED, not started, certifications such as CompTIA Network+, Cisco CCNA or CCNP & Fortinet NSE 4.

Education / Training Requirements:

• Bachelors in IT or equivalent
• Networking Certifications: CCNP, NSE-4, PCNSE, CCSA or equivalent

Education / Training - Highly Desirable:

• Security Vendor certifications – Carbon Black, CyberArk, FireEye, Fortinet, Netskope, Proofpoint, Tenable and Zscaler.
• If the above vendor certifications are not yet held, they will be provided during the probation period.

Great company culture is very important to The Missing Link. Keeping everyone happy is one of our top priorities.

Here are some of the best bits about working at The Missing Link:

• Supportive environment
• Training / mentoring programs
• Regular, fun social events
• Free breakfast, drinks and monthly BBQs
• Flexible working arrangements
• Great Bonus Structure