About Us
The Missing Link have been operating in Australia for over 26 years with offices in both Sydney and Melbourne. With over 180+ staff, you will be joining a highly successful team which is set to grow.
Our core offerings include cyber security, hardware and software, resiliency, cloud, communications, infrastructure, consulting services and managed services.
Our Security division is one of the fastest growing Cyber Security businesses in Australia and is split into three service areas:
- Red Team (Security Consulting & Penetration Testing)
- Blue Team (Security Architecture & Engineering)
- Security Operations Centre (SOC)
We're recognised as industry leaders and accredited to the highest levels in the design, delivery, and support of the latest technologies. We partner with market-leading global and local vendors to deliver world-class business outcomes through IT transformation. Today, The Missing Link is one of the most awarded IT companies in Australia.
We have a number of focus areas and specialisation within the SOC, these are:
Defender: SOC Engineers who are responsible for the proactive management, maintenance and incidents involving security solution software and infrastructure
Hunter: SOC Analysts who conduct regular hunts through telemetry from various security solutions looking for IOCs and BIOCs
Watcher: SOC Analysts who triage and investigate alerts from various security solutions but primarily from EDR and SIEM
Responder: SOC Analysts who lead or contribute to the progression and resolution of Incident Response scenarios
A Day in the Life
The Missing Link Security Operations Centre provides 24x7 Managed Services (MS) support to our clients across a variety of sectors. Day-to-day you will be responsible for the monitoring, troubleshooting and L1 & L2 support for market-leading security technologies such as CyberArk, Fortinet, Cisco, Checkpoint, Proofpoint & more. You will also collaborate with our Security Architects, Engineers and clients to facilitate the transition from implementation project to managed service.
While most work will be supporting our clients during their hours of operation, you will also be required to assist the Senior SOC Engineers in responding to incidents. As well as working closely with our MDR Team to respond to and defend against malicious activity targeting our clients.
We believe in investing in and developing our people through a variety of training and education programs. When you first come on board, you’ll be given a structured training and development plan that is tailored to you and your previous experiences. This will include a combination of industry qualifications as well as vendor-specific certifications specific to your role.
The position can be based out of our Sydney or Melbourne offices.
Essential
- 1+ years of experience working with IT systems, networking and/or security technologies
- 0.5 - 1+ years experience working within a Managed Service Provider or similar role
- Hands-on security knowledge of Windows/Linux/Unix platforms
- Hands-on experience with one or more NGFW, EDR, PAM SWG, SEG
- Exposure to On-Prem, Virtualised and Cloud Security Technologies
- Understanding of MPLS/SD-WAN, Network Segmentation, URL Filtering and Deep Packet Inspection
- A demonstrated knowledge of IT security controls, OSI Model and TCP IP Stack
- Certifications – CompTIA Network +, Cisco CCNA or similar courses
Desirables
- 1+ Year of experience working in a NOC or as a Network Engineer
- You are self-motivated and operations focussed with a keen eye for detail. Tell us about your home network and labs you have setup
- You can demonstrate knowledge of CyberArk’s Blueprint for PAM Success
- You demonstrate an unrelenting pursuit of customer service
- Show us how you automate using PowerShell and Python
- You have COMPLETED, not started, certifications such as CompTIA Network+, Cisco CCNA or CCNP & Fortinet NSE 4.
Education / Training Requirements:
- Bachelors in IT or equivalent
- Networking Certifications: CCNP, NSE-4, PCNSE, CCSA or equivalent
Education / Training - Highly Desirable:
- Security Vendor certifications – Carbon Black, CyberArk, FireEye, Fortinet, Netskope, Proofpoint, Tenable and Zscaler.
- If the above vendor certifications are not yet held, they will be provided during the probation period.
Great company culture is very important to The Missing Link. Keeping everyone happy is one of our top priorities.
Here are some of the best bits about working at The Missing Link:
- Supportive environment
- Training / mentoring programs
- Regular, fun social events
- Free breakfast, drinks and monthly BBQs
- Flexible working arrangements
- Great Bonus Structure
