Total 8 relationship manager job vacancies in Richmond

• Passion on tap, you can feel the energy 
• 9 Month Fixed Term opportunity
• Join our ALH Hotels Strategy & Transformation team and be part of Australia's largest hospitality organisation! 

We are running a range of initiatives involving Gaming, AML and RG including a large transformation program based around our gaming platform and number of tactical initiatives and we are seeking a capable program manager to oversee, manage and ensure the program is delivered on time, on budget and has wide support across the business.

The Project Manager - Transformation will deliver and manage the large transformational change to our gaming business in coordination with our internal teams, you will partner with a variety of cross functional teams and play a key role in positioning Endeavour Group’s gaming business to deliver to the continuously changing regulatory environment and market trends and consumer needs.

Sound good? Read on.

Here is a taster of what you can expect in this role:

• Delivery of the gaming platform of the future initiative which will have multiple inter-linked projects.
• End to end project management of the initiative including:

  • Detailed scoping of the project and detailed planning from requirements gathering to solution delivery

  • Creation of project plan and linking it to smartsheets - including a risk register

  • Daily management of external and internal stakeholders to drive a successful outcome

  • Creation of detailed milestones and socialisation and agreement by all stakeholders

  • Organisation or regular reporting governance and cadence to ensure project remains on track 

• Collaboration with the business to gather requirements, work with technology to understand the implications and iterate as required.
• Creation of a final more detailed business case for delivery.

• This is just the start, so dream big
• Bring your passion for eCommerce and strong commercial acumen to the BWS team! 
• A 10-12 Month Fixed Term opportunity - early January start.

As the Category Manager for eCommerce at BWS, you are responsible for achieving the key business drivers in Sales, Profit and Inventory targets for the online portfolio.

You’ll be a key strategic partner with the eCommerce team, bringing the worlds of eCommerce and Merchandise together to deliver world class customer experiences. 

Reporting to the Head of Brand Merchandise for BWS & partnering closely with each of the Merchandise, Operations, eCommerce EDX and Marketing teams, you will support the development and execution of the eCommerce and category strategies in your channel. 

Sound good? Read on.

Here’s a snapshot of the Category Manager - eCommerce responsibilities: 

• Consistent management of category sales and profit metrics, and forecasting of future performance.
• Optimise the merchandising of products on the BWS website, app and partner sites to maximise profit.
• Deliver the plans for eCommerce promotional events, collaborating to ensure delivery of overall business goals.
• Continuously leverage data and insights to drive improvement and sustainable growth.
• Collaborate across teams and have an intimate understanding of competitors, brands, consumers & shopper trends.
• Develop and empower your team to work end to end together, improving current processes and driving new initiatives to ensure the ongoing successful integration of eCommerce into the customer plan.

• Love what you do and leave your mark
• Lead the category insights team and partner cross-functionally across Endeavour
• Devise strategy from category insights, successfully implementing & influencing for positive commercial outcomes

As the Category Strategy Manager you'll play a key role within the Merchandise function, you’ll lead the category insights team to leverage industry leading data tools to uncover valuable insights that shine a light on customer preferences and behaviours.

You'll collaborate with cross-functional teams to develop innovative strategies that not only meet but exceed changing customer expectations.

Sound good? Read on.

Here is a taster of what you can expect in this role:

• Lead the Category Insights team (3 direct reports) at Endeavour, driving strategic planning and improvement initiatives.
• Collaborate with senior leaders in merchandise and marketing to address customer challenges and stay ahead in the evolving Liquor retail landscape.
• Provide strategic recommendations to stakeholders on optimising customer experience and driving innovation within the Liquor category across range, experience, innovation and other category based initiatives.
• Mentor and coordinate the team to deliver impactful analysis that supports industry sustainability and growth.
• Cultivate relationships beyond traditional stakeholder groups to facilitate broader sharing of insights across the business.
• Utilise supplier engagement resources to clearly communicate our Category growth strategies to our supplier network to inform and foster joint planning efforts.
• Provide regular customer insights reporting to add context to the commercial performance of the business and leverage existing senior forums to ensure we are influencing senior management.

• Bring your passion and feel the energy 
• 12 Month Fixed Term opportunity! 

As the Marketing Manager, you will be the marketing program owner of our three key customer jobs to be done.

You will manage our drumbeat communication stream within the customer trade plan as well as lead the strategic program(s) of work that unlock customer behaviour in the three jobs to be done.

You will partner and influence effectively across the matrix to deliver initiatives that drive share of wallet with lighter shoppers and wins the hearts and minds of our existing & future customers to ‘Drink Better’.

Sound good? Read on.

Here is a taster of what you can expect in this role:

• Lead the always-on drumbeat communication program for the Dan Murphy’s customer trade plan, partnering with numerous cross functional teams to deliver on the three customer jobs to be done (drive stock up through mid week permissibility, overcome convenience barriers and own all gifting and special occasions) effectively across the customer experience. 
• With support from Senior Marketing Manager and Head of Brand & Content, develop the strategy, roadmap and necessary business casing to unlock customer behaviour.
• Programs of work could include but not limited to partnering with EDX, eCommerce and agency partners on customer journey mapping and optimization, partnering with Operations, Format and Merchandise to review macro space changes and trials in store, partnering with Merchandise and key suppliers to rally around a job to be done, review My Dan’s offers with Loyalty team and/or developing 3rd party brand partnerships.
• Work alongside other Marketing Managers & Leads to ensure collaboration and that our go-to market plans and marketing initiatives deliver against the three customer jobs to be done and brand outcomes. 
• Gain a deep understanding of the customer and occasion, championing and influencing throughout the organisation to deliver on the three customer jobs to be done. 
• Partner with Analytics, Insights and Merchandise to develop and build a measurement framework for the three customer jobs to be done, monitor performance and provide recommendations. 
• Where required, manage end to end campaigns which includes working with Creative and Media agencies, Channel Leads and various stakeholders including Merchandise and Operations to deliver brand-led campaigns. 
• Support Senior Marketing Managers and Planning to identify, diagnose and improve ways of working with Merchandise for the always-on drumbeat program and develop a truly collaborative and efficient relationship, built on trust and accountability. This includes cadence and frameworks to facilitate efficiency, collaboration and a customer-first mindset.
• Role Model ways of working in a matrix business and actively drive the culture of the marketing team.
   

Customer Experience Manager  | Dan Murphy's Albury/Wodonga | Share your spirit

If customer satisfaction was a competition, you’d be the winner. As one of our Customer Experience Managers, you’ll channel your engagement and entrepreneurial spirit to create tailored in store customer experiences and inspiring merchandising that keep our community returning to Dan’s!

We’re looking for a passionate people leader who has a genuine desire to make better happen; for themselves and others around them through team development and trailblazing leadership. This role provides critical operational exposure across the business and the opportunity to kick start a career adventure with Dan Murphy’s.

The ROLE:

• Motivate and lead your team to deliver a world class customer experience which promotes customer loyalty and contributes to revenue growth
• Encourage team to invest in education and dream big about their career - because working at Dan’s is an adventure
• Lead the way with in store tasks, delivering regular coaching and mentoring to store team to inspire them to continuously improve
• Create an environment that enables team to come as they are, because you know that diversity is the magic that makes good culture
• Build a culture that is centred around understanding your community, utilising customer feedback as a pillar in your decision making

The YOU:

• YOU use initiative and intuition to understand your team and inspire them to make a difference for each other and our customers
• YOU are passionate about people development and motivate others to dream big and reach their potential 
• YOU are no stranger to a fast-paced environment and use forward thinking in your decision making
• YOU bring energy to those around you by being your authentic self and by always doing the right thing for your team, customers and community
• YOU use an inspiring and collaborative approach to communication and use this to drive your team’s commitment

How we take care of our PEOPLE:

An exclusive discount card for Dan Murphy’s, BWS and other Endeavour Group brands including ALH pubs not to mention discounts from Woolworths and Big W. Endeavour Wellbeing Support, our Employee Assistance Program that offers critical incident support, career, conflict, nutrition and lifestyle, money, family, legal and employee assistance. Grow your career within Dan Murphy’s and the wider Endeavour Group network.

If drinks excite you - and you’re close-enough on the requirements, we’d love to hear from you!

Candidates will be required to complete a functional screening assessment as part of the recruitment process.

We are together creators

We’re big, but part of something much bigger. Dan Murphy’s is one of a number of brilliant retail businesses like BWS, ALH Hotels, Pinnacle Drinks within the Endeavour Group. Together we create the moments that bring millions of people together. And together we have more fun, create more opportunities, and score a lot more goals. We’re serious about having a good time - creating a safe, inclusive and fun place to work. We’re all about creating a more sociable future - for our customers and each other.

#WeAreTogetherCreators #ComeAsYouAre #FeelTheEnergy #DreamBig #LeaveYourMark #DanMurphys #DrinkBetter #EndeavourGroup 

Our Talent Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. Endeavour Group is not responsible for any fees related to unsolicited resumes.
 

• This is just the start, so dream big!
• Bring your strategic thinking to unlock new opportunities with our suppliers

As the Customer Value Manager you’ll effectively partner with the merchandise trading team to deliver value in relation to Pricing, Supplier agreements and cost optimisation, as well as ensuring category strategies are executed inline with the Endeavour Group strategy. 

We have 2 exciting opportunities to partner our category trading teams, both areas having subtle differences in regards to unlocking value.

Wine category: With a Large product & supplier portfolio, price and ranging optimisation is more complex. Experience with manufacturing will be pivotal in supporting our vertically integrated manufacturing division. Unlocking cost efficiencies and driving more balanced decision making to support overall positive category outcomes.

Beer Category: Dominated by 2 large multinational brewers, focus areas for this category involve strategic supplier planning and collaboration (unlocking fair share of the profit pool). Trade planning optimization (price/promo/execution) will be a priority. Along with creating sustainable long term joint business partnerships.

As an experienced commercial executive, you will use your advanced analytical and influencing skills to proactively drive effective price & promotional setting, influence supplier negotiations and identify cost optimisation opportunities across the supplier and logistics cost base.

A true business partnering role, your ability to build relationships across the Endeavour Group business will be critical to your success.

Sound good? Read on.

Here's a snapshot of the responsibilities: 

• Support the overall pricing strategy development & execution as well as ongoing maintenance for Endeavour Group.
• Support trading teams in the development of category pricing & supplier strategies.
• Continually monitor, understand and predict market shifts in pricing, ensuring competitiveness and optimised commercial performance (eg: understanding seasonal factors).
• Provide analytics on market trends, consumer data and competitive insights to inform decisions
• Support optimised price pack architecture, clashing and promotional programs. Provide recommendations and influence action to achieve strategic objectives.
• Develop detailed analysis and action plans relating to cost optimisation, inventory management and range mix. You’ll utilise data to regularly review performance with internal and external stakeholders and develop complex models/reports to stimulate potential strategies. 
• Build and develop strong relationships with both internal stakeholders and external suppliers, partnering, influencing and working collaboratively to drive growth and optimise performance.
• Present to C-Level executives, where you’ll influence to gain alignment on proposals and recommendations.

• Love what you do and leave your mark
• Focus on growth strategy through existing and future partnerships
• Melbourne or Sydney based

The Strategy Manager - Growth Partnerships will play a key role managing and delivering value from Endeavour’s current and future strategic partnerships. 

You will provide strategic thought leadership in partnerships, including driving a focus on growth and value creation within our partnership with Woolworths, and through identifying new commercial partnering opportunities. 

Sound good? Read on.

Here is a taster of what you can expect in this role:

• Work with existing Partnership Leads to articulate a clear and compelling strategy that maximises the value delivered from their partnership
• Provide strategic thought leadership that delivers partnership growth by identifying and evaluating future partnering opportunities (with Woolworths or other potential partners) 
• Inject strategic and innovative thinking into issues arising with respect to our partnership agreements
• Influence key stakeholders to deliver impactful change

• Bring your passion and feel the energy!
• A huge career opportunity - play a strategic role in establishing a change framework for Endeavour Group! 
• Join one of the largest transformational programs in Australia and leave your imprint! 

The ‘One-Endeavour’ transformation is re-shaping the way we do business together today and into the future. It’ll streamline our operations, create a launchpad for future growth, and give our teams and customers the benefits of simpler ways of working.

We are now recruiting for a Senior Change Manager that will be responsible for the initial set up of change capability across the enterprise, with an initial focus on One Endeavour. This role will see you focusing on the mid to long-term, building out change methodologies, frameworks and strategies to deliver business objectives within a ‘start-up’ environment, where agility and gravitas to engage key stakeholders and build the appropriate tools to foster an environment of change are required.

Sound good? Read on:

Here’s a taste of what you can expect as the Senior Change Manager:

• Develop the business capability uplift plan and approach for endorsement from key stakeholders via an aligned and agreed change maturity model.
• Ensure the development and maintenance of the overarching change process, standards and templates is used to enable a consistent approach to change management where possible. 
• Working with the Head of Internal Communications, design and implement the change strategy, model and framework across the business.
• Play a significant leadership role in the change community, coaching and mentoring others to develop change capability at Endeavour.
• Design and conduct capability uplift programs for Senior Leaders, developing a training and capability framework.
• Engage, influence and bring key stakeholders across the business on the journey of change, anticipating and managing resistance.
• Articulate and describe ‘change’ to various levels of the business, using your strategic ability to establish a change management framework for Endeavour that is adopted and endorsed.