Total 60 job vacancies by TAL

This role is responsible for providing quality assurance in relation to claim assessment in line with the TAL claims quality framework and risk management principles.A key focus of this role is to promote a culture of risk management and continuous improvement by providing risk-based detective controls and insights relating to claim assessment. You may be required to lead the delivery of small to medium scale projects or well-defined tasks on major projects to enable QA remediation or continuous improvement initiatives

Our Group Platform Owner role requires a servant leader, who empowers cross functional teams to take accountability for their delivery, risks issues and dependencies.  The role works closely with Platform owners, senior leaders, partners and other IT teams to manage dependencies and clear impediments to effective and timely delivery of project features and on-going operational support. In this role, you will be both hands-on and tactical when required and equally motivated by developing and driving a strategic plan towards future state.

Key Responsibilities include:

• Work with senior business and technology stakeholders across TAL to establish key business drivers for change, business cases and establish a technology platform strategy and roadmap (including business motivation models) for the Group business.
• Develop Enterprise & Digital strategies, investment prioritisation, operating models and organisational design and help deliver more digitised solutions for the Claims business line.
• Support our business growth & retention ambitions by developing and engaging in our Tender / RPI responses with Partners.
• As a Technology Platform Owner, you’ll be responsible for the planning, coordination, management and successful completion of a complex portfolio of technology projects
• Develop IT Simplification (including System Health and Decommissioning), Operational efficiency (including TCO) and technology modernisation and simplification programs.
• Build and structure teams across business units to manage complex, multi-track delivery initiatives across a diverse range of technologies. You will provide purpose, direction and motivation to these teams.
• Develop and maintain relationships (expectations, communications, negotiations, escalations and feedback) with the senior business division leadership team.
• Lead key technology strategy initiatives, innovation and idea generation and delivery of new solutions across TAL Technology & Innovation.
• Facilitate project work planning sessions to enable appropriate commitment to and predictability in project delivery and that risk issues and dependencies within and across projects are effectively managed.
• Working alongside Platform Architects, manage the development of target-state solution architectures, transition state architectures and overall strong
• Input to platform roadmap to enhance the capabilities of the technology platform and ensure team can increase speed and quality of delivery through measurable on-going improvement in work practises.
• Ensure risk management principles and practices are in place to mitigate key platform strategic and operational risks and underlying technology policies.
• Input to the prioritisation process to optimise delivery of value to the customer as quickly as possible.
• Facilitate Development Manager stand-ups and retrospective sessions, focusing on the use of best practices, apply lessons learned from previous projects, and ensure a positive, collaborative work environment for your teams.

The TAL Partnerships team is a team focused on ensuring our superannuation partners receive excellent service across their relationship with TAL. We have a permanent opportunity available as a Partnership Manager working within the Major Accounts Portfolio.

Reporting to the General Manager, Partnerships, and Industry Funds, you will support the relationship with Tier 1 clients, manage operational and strategic account plans while maintaining strong stakeholder relationships across peers at TAL.

In this role you will: 

• Deliver high quality services to clients in accordance with our administration agreements, other contractual or stated commitments
• Maintain strong and effective stakeholder relationships across peers at TAL to ensure that the enterprise is able to deliver on our client commitments
• Understand TAL’s strategy at an Enterprise level and awareness of relevant matters in other Life Insurance Channels
• Maintain operational and strategic account management plans
• Respond to queries where answer is clearly stated within existing policy documentation
• Respond to queries where basic interpretation is required or precedent is available to draw upon, otherwise refer to a more senior member of staff where interpretation is required
• Provide/review initial drafting of Policy Document Changes
• Work with clients and internal peers in relevant operational areas to design and implement required changes to operational process

This role is an exciting opportunity to support the Head of Business Management and 1L Risk and Senior Manager Risk - Finance in the maintenance of Finance's Risk Management Framework.

The Finance Risk Manager is a delivery role which will assist with risk and control assessment across Finance. The role is responsible for contributing to initiatives within the Finance business risk function, with a specific focus on executing the Annual Risk and Control Self-Assessment, Control Assurance Plan and Incident and Breach Management process on behalf of Finance.

This role will support and advise the business to identify, classify, measure and monitor their risks and/or compliance requirements and issues and specifically;

• Lead and execute on the Line 1 Controls Assurance plan
• Lead and execute in the Line 1 Risk reporting framework
• Lead in managing the quality of Finance data in TRACx (Risk management system)
• Partnering with business stakeholders in completing their Risk and Control Self-Assessments
• Support Finance to continue to develop a sound Risk Management and/or Compliance culture within the organisation.
• Partnering with business stakeholders to assess and document the operational and compliance risk elements associated with the current suite of change initiatives across Finance.

Key accountabilities:

• Responsible for supporting the Head of Business Management and 1L Risk and Senior Manager Risk - Finance in the establishment and maintenance of Finance's Risk Management Framework.
• Deliver timely Risk Management and/or Compliance analysis and advice to specific areas of the organisation to enable the business to be commercially successful and fully compliant with legal and regulatory requirements.
• Responsible for conducting risk assessments on the design and operational effectiveness of Finance's key processes and produce timely control assurance reporting.
• Responsible for assisting the business in identifying and formulating corrective strategies and implementation plans for key corrective actions and preventative controls.
• Support the managing of the monthly Finance Risk Committee including leading the discussions on deep dives sessions and insights on risk matters such as Incident root-causes.
• Responsible for assist the Finance team members in identifying the potential risks and compliance issues associated with their day-to-day business goals, including assisting the incident and breach reporting process.
• Support Finance to continue to develop a sound Risk Management and/or Compliance culture within the organisation.

This role is responsible for leading the Claims Quality Assurance team and providing quality assurance in relation to claim assessment in line with the TAL claims quality framework and risk management principles. A key focus of this role is to promote a culture of risk management and continuous improvement by providing risk based detective controls and insights relating to claim assessment. You may be required to lead the delivery of small to medium scale projects or well-defined tasks on major projects to enable QA remediation or continuous improvement initiatives.

We have an opportunity to join TAL as a Partnership Manager. Reporting to the Head of AMP Partnership, this is a client facing role that has the responsibility for managing TAL’s partner insurance arrangements and relationships. You will play a critical role in proactively and effectively delivering high-quality services in line with our administration agreements, other contractual or stated commitments and value add offerings.

In this role you will: 

• Be responsible for the delivery of high-quality services to clients in accordance with our administration agreements, other contractual or stated commitments
• Maintain strong and effective stakeholder relationships across peers at TAL to ensure that the enterprise can deliver on our client commitments
• Maintain operational and strategic account management plans
• Report and monitor on adherence to Service Level Agreements
• Respond to queries where answer is clearly stated within existing policy documentation
• Respond where basic interpretation is required or precedent is available to draw upon, otherwise refer to a more senior member of staff where interpretation is required
• Provide/review initial drafting of Policy Document Changes
• Work with clients and internal peers in relevant operational areas to design and implement required changes to operational process

About the Technology Unit

We provide the technology solutions that enable TAL to offer high quality insurance products and services to our customers and partners including the delivery of core business processes that support our customers when they need us most.

We are organised into Platform delivery teams using agile/continuous delivery mindsets and practises to deliver new and improved technology solutions all elements of the customer / product lifecycle from purchasing a product, ongoing servicing through to the management of claims.

About the Opportunity

This position will have responsibility for designing and developing the front end of TAL’s digital assets today and in the future. You will work alongside multiple development teams to deliver robust digital solutions. You will also be required to work with TAL’s UX design teams.

Your primary role is to contribute to the design and development of high quality solutions meeting the needs of customers and other stakeholders of the Retail Platform.  You will be responsible for the analysis, development and delivery of applications in .NET languages and front end frameworks including C#, ASP.NET, React and AngularJS in Client Server and n-tier applications using a number of established patterns and practices at presentation, application and data layers. You will also contribute to the strong culture of technical excellence, continuous improvement and innovation by proactively identifying and driving continous improvement in your own practises and those of the team. 

In this role you will be responsible for:

• Architecting the front-end solution for a variety of projects including CMS implementations, HTML template development and tools.
• Acting as the conduit between business, technology and creative
• Delivering solutions to complex problems and produce high quality code
• Collaborating with development and design teams

This role is accountable for supporting customers through claims lodgement and information gathering in order to assess claims. The Claims Service Consultant will also assess low complexity claims as well as assessing and initiating appropriate support options tailored to the customer’s needs where appropriate. 

This role is integral to this is quality and service standards which ensure the functions are meeting TAL’s Customer and Claims requirements.

• Ensure compliance with TAL policies, procedures and guidelines procedures, ensuring claims management is in accordance with the TAL claims philosophy 
• Adhere to external regulations (eg. Privacy and Life Insurance Code of Practice) and all relevant legislation and industry guidelines
• Ensure all interactions with Customers, Advisers and other internal and external stakeholders adhere to TAL’s Customer Service Culture through the provision of high-quality, accurate and compliant work
• Liaise closely across the TAL Claims and other relevant internal departments to provide support in project work (including system and user acceptance testing and procedural reviews) 
• Contribute towards a culture of process improvement
• Contribute to department and company projects as required
• Other ad-hoc duties as required.

As the Senior Lead – Strategy, you will play a pivotal role in developing and driving the strategic direction of TAL. Working closely with TAL’s business units, you will support with the identification, analysis, development, and recommendation of strategic initiatives.
You will help facilitate and deliver the annual strategy process of TAL, including the development of the Board Strategy Day Workshop materials and reporting to TAL’s parent company, Dai-ichi Life.

This is a permanent role, working flexibly from our Sydney office.

In this role you will: 

• Drive critical thinking to define and assess the overarching strategic themes to enable TAL to pursue its Purpose.
• Evaluate external factors and market trends to identify potential strategic risks and growth opportunities for TAL, keeping key decision makers informed.
• Lead strategic projects and initiatives to improve strategic planning and to create shareholder value for TAL.
• Lead the development of strategic narratives and communicate clear insights and recommendations to senior leaders in the business or key decision-makers.
• Develop reports and presentations for the Board and Executive Team and interpret complex material for Board and Executive Team strategy planning.
• Research, evaluate and recommend strategic initiatives that are of benefit to TAL (e.g., growth opportunities, corporate development opportunities).
• Lead the team, making sure that the appropriate people plan is in place to recruit, retain, train & develop people effectively.
• Build strong networks across TAL to encourage cross-functional connections and knowledge sharing, and work collaboratively with internal and external stakeholders.

Join TAL as an Administrator, Corporate & Implementation. This role sits within our Group Life and Retirement team who are committed to delivering on TAL’s strategy by providing best practice, industry leading services to our partners. Reporting into the New Partnerships Lead – Group, you will provide administrative support to our Wealth division and Growth team. This team is made up of several professionals focused on growth, bid management, along with Corporate related activities and partnerships.

This is a permanent role, working flexibly from our Sydney office.

In this role you will: 

• Assist brokers and employers with any requirements to ensure a smooth transition to TAL
• Support the internal teams with the delivery of the implementation of the New Business into TAL systems and processes
• Support the Group Administration team finalise the implementation and provide leading ongoing services
• Assist Growth Leadership in reviewing market data to understand market insights and dynamics
• Support Bid Managers with operational tasks to support a New Business Tender
• Support the Growth Leadership with operational activities to support partner engagements, including events, merchandise, and other activities
• Own the data to support the Growth team track and deliver to New Business pipeline & quotations to prospect expectations
• Build relationships with brokers and assisting with operational aspects of New Business Corporate opportunities
• Support the Growth leadership with reporting and insights on areas for improvement for New Business quotations and pipeline reporting
• Manage and deliver operational reporting for partners for the Superannuation based business
• Support the teams with Regulatory reporting and other challenges required to support the Corporate business
• Build and maintain strong stakeholder relationships with peers at TAL to support delivery of Growth outcomes