Total 74 customer service manager job vacancies in Australia

This could be your chance to get your start in a lucrative industry.  

• Housekeeping and kitchen duties  - drive in drive out to Dysart Stayover mine site 

• Drivers Licence and your own car is a mandatory requirement for the role, no shared cars. 

• Full time, permanent, guaranteed hours role 

• 14 days on 7 days off 10 hours a day 

• Meals and accommodation provided while on site 

• Australian citizenship is mandatory

• Referral programme and discounts at various retailers 

• Uniform and time at induction paid 

• This is a local hire role and it not FIFO, applicants must reside in the Dysart/Mackay region 

We’re looking for customer service-oriented people with industrial cleaning or hospitality experience OR an alternate transferrable skill set with a positive can-do attitude.  Your next adventure awaits!   

What do Service Attendants do? 

 Service attendants are hospitality-minded specialists that help improve quality of life for village residents living and working away from home: 

• Working across a range of functions to support operational needs 

• Housekeeping/Cleaning accommodation rooms aka: “dongas” 

• Assisting in the Kitchen and Dining Room service areas 

• Mine Site Cleaning of Offices, Crib rooms and Ablution Blocks 

• Providing customer service in the Tavern or Retail shop 

• Maintaining cleanliness of outdoor areas and grounds 

What does it take to work DIDO? 

 
The DIDO lifestyle can be very rewarding but it isn’t for everyone. Consider what to expect and what is required of you when assessing your options: 

• Ability to work 10-12-hour shifts, day or night shifts as required 

• Ability to endure remote environment in extreme heat or weather conditions 

• Ability to multi-task and assist in other areas with positive teamwork approach 

• Ability to understand the requirements of safe work and safety protocols 

• Ability to undergo a pre-employment medical, including drug & alcohol testing 

Most of all, what’s in it for you? 
This is an entry-level role which can lead to many more opportunities for your future. Here’s what’s on offer:   

• Great annualised salary with consistent hours, holiday, sick pay, and superannuation 

• A structured on-boarding and induction program to ensure you get the best start in your DIDO life 

• Access to fantastic Village facilities and lifestyle options including gyms, fitness classes, pools, tennis courts, and social activities (dependent on Village) 

• Great teamwork and a solid group of people around you! 

Why choose  Sodexo?    

Sodexo is a people business, employing over 400,000 people worldwide and thousands in Australia. Our hospitality all-rounders play a key role in keeping our sites functioning and well-maintained for village residents' safety, comfort, and well-being. We are committed to providing opportunities for service attendants who are as passionate about excellent service as we are. 

Working with Sodexo is more than a job; it’s a chance to be part of something greater because we believe our everyday actions have a big impact. With us, you belong in a company that allows you to act with purpose and thrive in your own way. We are always looking for people to join our team and help us create a lasting impact on individuals, society, and the planet. 

At Sodexo, we are a proud Equal Opportunity Employer and encourage applications from all applicants regardless of age, race, sex, ethnicity, religion and beliefs and people with disabilities.    

We offer a competitive salary, many training, upskilling and development opportunities and an outstanding benefits and recognition program!    

Key Responsibilities:

• Manage and maintain both hard (building maintenance, HVAC, electrical, plumbing, etc.) and soft services (cleaning, security, waste management, landscaping, etc.).
• Supervise a team of staff and contractors, ensuring high standards of service delivery and compliance with safety regulations.
• Develop and maintain strong relationships with key stakeholders, building occupants, and external contractors.
• Proactively identify and resolve facility issues, ensuring minimal disruption to operations.
• Budget management, procurement, and vendor negotiations to ensure cost-effective solutions.
• Foster a culture of excellent customer service within the team.
• Drive innovation and develop strategic initiatives to improve the efficiency and effectiveness of facilities and services.
• Ensure compliance with all relevant regulations, health and safety, and environmental guidelines.
• Provide regular reports to the client and Sodexo management on service delivery, site performance, and key issues.

Key Requirements:

• Proven experience in facilities management, ideally in a similar-sized building.
• Strong understanding of both hard and soft services operations.
• Excellent relationship-building and customer service skills to manage interactions with tenants, clients, and contractors effectively.
• Leadership experience with the ability to motivate and manage teams.
• Strong problem-solving skills and attention to detail.
• Excellent communication skills (both written and verbal).
• Ability to work independently, as well as part of a team.
• Knowledge of local building codes, safety regulations, and environmental sustainability practices.

About the job

Sodexo is a global French based company, proudly serving the Energy & Resources sector in Australia for over 3 decades.  With over 5,000 employees Australia wide we provide quality sustainable food services and facilities management.  Due to internal movement within our Retail division, we are excited to be recruiting a National Promotions Manager to join our team.  This is a hybrid role based at our Brisbane support office in Eight Mile Plains.  Reporting to the Head of Retail - Australia you will be responsible for the development and implementation of our national promotional programs.   

To be successful in this role you will have previous experience in high volume FMCG promotional planning and execution within category management, franchising, or a retailing environment.  You will possess excellent internal/ external key stakeholder relationship management skills and excel in communicating across all levels of business.  You will be an innovative and strategic thinker with a specific focus around digital activation and implementation across all channels.  This role is Permanent full time, 38hrs per week, requiring a small amount of regular travel to visit our on-site taverns and stores.  Salary will be commensurate with experience circa $130-140K + Super + 5 weeks annual leave (conditions apply).  Our interview process will commence in Jan 2025.

Duties include:

• Manage promotional budgets and allocate resources effectively to achieve optimal ROI
• Collaborate with cross-functional teams to ensure seamless execution of promotional activities
• Oversee the planning and execution of product development, promotional events and activations nationwide
• Build and maintain relationships with key stakeholders, both internally and those outside of Sodexo
• Lead and mentor a promotions coordinator to deliver on time and high-impact promotional initiatives

What we are looking for:

• Bachelor’s degree in marketing, Business Administration, or related field (desirable), however more importantly there will be a strong preference for those coming from a background of convenience retailing at a national level 
• Minimum of 5 years of experience in retail FMCG promotional management, with a proven track record of successful national promotional campaigns
• Strong strategic thinking and creative problem-solving skills
• Skills in data analysis and reporting to measure campaign effectiveness
• In-depth knowledge of the Australian FMCG market and current trends with an emphasis on convenience retailing 
• Proficiency in using Microsoft suite of applications 
• Demonstrates soft skills such as open-mindedness, analytical thinking, professionalism, and a strong drive for sales.
• Remote industry knowledge (desirable)
• Full work rights in Australia

Why choose Sodexo?   

Sodexo is a people business, employing over 400,000 people worldwide and thousands here in Australia. Our employees, who personify Sodexo's unique values of Service Spirit, Team Spirit and Spirit of Progress, are our greatest asset through their commitment and dedication.   

We believe the more diverse we are, the stronger we are. No matter your background, we will do all we can to help you thrive. We are committed to promoting equal opportunities, valuing diversity, and creating an inclusive working environment for all our employees.     

At Sodexo, we are a proud Equal Opportunity Employer and encourage applications from all applicants regardless of age, race, sex, ethnicity, religion and beliefs and people with disabilities.   

We offer a competitive salary, many development opportunities and an outstanding benefits and recognition program!    

How to apply?   

If you are interested in joining the Sodexo team and meet the minimum criteria outlined above, please apply with your resume detailing relevant employment experience and availability.    

One of our friendly recruiters will contact shortlisted candidates for a phone interview. This is also your opportunity to ask any questions you may have.   

What are you waiting for? Submit your application today and become part of the Sodexo family!   

Do you have a passion for property management and influencing company culture? If so, we want you to join our team!   
Are you a Residential Property Manager and a great communicator with a passion for people and business?   If so, an exciting opportunity has become available to join the high performing Sodexo Property Management team as one of our Residential or FIFO Property Managers.

We are offering this role on either a FIFO roster of Monday to Friday OR as a residentially based role in Wickham. 

Take your Property Management skills to the next level, managing a unique remotely located portfolio. This is an exciting opportunity to play an important role in the delivery of one of Australia’s largest property management contracts. The portfolio of properties is for a single client, an Australian Mining giant!

As part of the regionally based Property Management team, you are guided in contract delivery, organisational processes, and compliance by your Housing Manager. Our regionally based teams are constantly supported by a Perth based team including Regional General Manager, Trust Account Manager and Property Support Officer. You will bring your gun Property Management skills and confidence to the role, ensuring best practice and compliance is adhered to through the adoption of your industry knowledge and experience. You will learn about the unique nature of a single sophisticated client portfolio and integrated facility management contract.

Our property team are supportive and encouraging, hardworking and results oriented. We strive for continuous improvement, finding innovative and efficient ways to best serve our client and customers, and working with our peers to deliver outstanding service and results.

Role’s specifics:

All typical property management duties and responsibilities. Such as but not limited to:

• Manage housing applications, assessments, and reviews
• Leasing, ingoing, and vacating tenancy procedures
• Routine inspections and PCR’s
• Property maintenance management
• Bonds and tenant damage cost recovery
• No trust accounting, no end of month, and no weekend home opens.

Relocation Assistance:
To make the relocation process a little easier, we offer 3 financial components in addition to your salary and superannuation:

• Long Term Retention Bonus – $15,000 (subject to Company policy)
• Relocation Assistance – $6,000 (subject to Company policy)
• Regional Living Allowance – $12,000 (per annum)

Who are we looking for?   
To be successful in this role you will ideally have at least 3 years’ experience working in Residential Property Management. You will hold DMIRS Certificate of Registration as a Property Manager or Real Estate and Business Sales Representative registration.   
You will have experience managing your own work schedule, managing competing priorities and working under pressure. You pride yourself on attention to detail, ensuring documents are completed accurately, processes are followed, and accurate client, lease property and tenant records are kept. Advanced computing skills, with the ability to learn new property systems is important to hit the ground running.

Sodexo is a leading provider of operations, maintenance, and refurbishment services for non-process infrastructure to clients in the mining and oil & gas sectors across Western Australia. We play a vital role in supporting the resource sector by delivering high-quality catering, hospitality, and facilities maintenance services, ensuring smooth operations for our clients.

We currently have three Customer Service Representative positions available in our Command Centre Team, based in our Balcatta office, WA. The primary responsibility of these roles is to offer information, advice, and troubleshooting support for site residents, following established processes.

Available Positions:
We are looking for applicants interested in both full-time permanent and contract opportunities. The available positions are:

• 1 Full-Time, Permanent Customer Service Representative
• 2 Three-Month Contract Customer Service Representatives

Shift Pattern:
Customer Service Representatives work on a rotating roster with start times beginning as early as 5 am, with staggered shifts across the team, and finishing by 9 pm. The Command Centre operates 24/7, 365 days a year, so successful candidates must be flexible and available to work alternate weekends. The shift pattern is as follows:

• Week 1: Tuesday, Wednesday, Thursday, Friday (4 x 10-hour shifts)
• Week 2: Monday, Tuesday, Wednesday, Saturday, Sunday (5 x 8-hour shifts)

Key Responsibilities:

• Manage high volumes of incoming calls in line with Service Level Agreements (SLAs)
• Communicate effectively with customers, providing excellent service and managing expectations
• Triaging and processing service requests via digital channels, generating work orders for site action
• Coordinate with internal Sodexo teams and third-party vendors to schedule works and address escalations
• Handle critical and priority requests with urgency and efficiency
• Meet individual performance targets and contribute to overall team success
• Provide reporting and general administrative support as required

What You’ll Need:

• 2 to 5 years of relevant experience
• Excellent communication skills
• Experience using Customer Request Management (CRM) systems
• Strong ability to prioritize tasks and work autonomously
• Critical thinking and attention to detail are essential

This is an exciting opportunity to be part of a high-performing team within a global organization that is a leader in the operations, maintenance, and refurbishment of non-process infrastructure. If you’re looking for a supportive, inclusive work environment that encourages growth and personal development, we encourage you to apply. Click "Apply" and submit your resume to join our dynamic team.

Sodexo are looking for Expressions Of Interest from suitably qualified and experienced Operations Managers. This role will be permanent, full time, based in our office in Balcatta with frequent site travel required.

The Operations Manager works to ensure management programs are effective and connect production staff to their goals. This involves overseeing staff to ensure efficiency and minimizing service failures.

Key Responsibilities:

• Conduct performance reviews for the operations team.
• Collaborate with the sales team to meet customer service expectations.
• Oversee staff to ensure efficiency and quality control.
• Monitor and improve work management processes.
• Establish and meet company goals and policies.
• Ensure clear and followed production and operational procedures.
• Drive work processes and standards for top quality and productivity.
• Ensure compliance with all safety requirements and regulations.
• Develop best practices and tools for service management and operations.
• Manage key processes and workflows for the operations team.
• Continuously seek ways to enhance quality through innovation and cost efficiency by monitoring performance against existing standards
• Ensure the effective commercial management of all aspects of the Mining portfolio (as defined), as well as Review all site P&Ls in the portfolio and provide feedback and validation.
• Meet or exceed operational and financial KPIs and assist in the development and review of budgets for all operational activity.

Competencies:

• Planning and Organizing: Develop realistic work plans, identify resources, and create contingency plans.
• Collaborating with Others: Foster collaboration, provide constructive feedback, and build consensus.
• Asset Management: Utilize and manage assets effectively, ensuring they meet organizational needs.
• Fostering Communication: Communicate openly and adapt messages to diverse audiences.
• Concern for Safety: Promote and implement health and safety policies.
• Achievement Orientation: Focus on achieving high-quality results and encourage improvements.
• Inspiring Others: Energize and inspire teams to strive for excellence.
• Attention to Detail: Ensure accuracy and thoroughness in all tasks

Help create a home away from home

Sodexo is currently seeking a suitably qualified and experienced Mine Site Cleaner - Team Lead to join our team on our client's mine site at Stanmore – Poitrel.

This is a full-time position rostered 7 days on 7 days off - 9.5 hours per shift.

We are seeking local applicants doing drive in and drive out from Mackay or surrounding areas.

Who are we looking for?

Reporting to the Site Manager, you will supervise a small size crew, schedule works and audit check to ensure quality and compliance to the highest standards. Your job will involve detailed cleaning, dusting, vacuuming, mopping, and cleaning of kitchen and toilets. You will conduct all duties using appropriate cleaning methods, following cleaning policies and procedures and be able to complete them with in allocate time frames. You will be required to respond in a timely manner to any adhoc cleaning request that require urgent attention. 

The team focus will be to clean various rooms, amenities, and offices, collect and dispose of rubbish, maintenance of all cleaning equipment and chemicals and products are used and stored safely. 

To be successful, you’ll need:    

• Current open Driver's Licence is essential
• Supervisory experience within a mine site/village, hotel or resort preferably within a remote site environment
• Demonstrate effective leadership skills and techniques to motivate and manage employees
• Strong work ethic with a focus on providing outstanding service in order to meet contract obligations
• High level of knowledge and understanding of safety in the workplace and chemical handling
• Provide prompt and professional service when dealing with all stakeholders
• Excellent customer service and able to drive a high standard within the team to ensure that the services ares carried out to the client’s standards
• Time management skills, you must be be organised and possess a mature and professional approach especially during times of pressure

Why choose Sodexo?      

Sodexo is a people business, employing over 400,000 people worldwide and thousands in Australia. Our hospitality all-rounders play a key role in keeping our sites functioning and well-maintained for village residents' safety, comfort, and well-being. We are committed to providing opportunities for service attendants who are as passionate about excellent service as we are.

Working with Sodexo is more than a job; it’s a chance to be part of something greater because we believe our everyday actions have a big impact. With us, you belong in a company that allows you to act with purpose and thrive in your own way. We are always looking for people to join our team and help us create a lasting impact on individuals, society, and the planet.

At Sodexo, we are a proud Equal Opportunity Employer and encourage applications from all applicants regardless of age, race, sex, ethnicity, religion and beliefs and people with disabilities.   

We offer a competitive salary, many training, upskilling and development opportunities and an outstanding benefits and recognition program!    

How to apply?   

  If you are interested in joining the Sodexo team and meet the minimum criteria outlined above, please apply with your resume detailing relevant employment experience and availability.    

One of our friendly recruiters will contact shortlisted candidates for a phone interview. This is also your opportunity to ask any questions you may have.   

  What are you waiting for? Submit your application today and become part of the Sodexo family!   

Based on our National client site, in Wyong; the role of Facilities Manager reports directly to the National Facilities Manager overseeing and managing the integrated facilities services and ensuring that Sodexo's financial and operational objectives are met.

We seek a Facilities Manager with demonstrated experience managing the delivery of hard (fire services, electrical) and soft services (cleaning, food) in a GMP environment.  You will manage the planned work schedules and the ability to review & evaluate building works as well as coordinate all aspects of building maintenance and essential services via contractor management. 

Other duties will include but won’t be limited to:

• Ensuring works are completed in accordance with Service Level Agreements and OH&S guidelines
• Effective staff management, including motivation, development, performance management, recruitment
• Management of reporting to client and Sodexo this including preparation and completion of monthly financial, OH&S, client service and key issues reports
• Actively managing a P&L financial model with the objective of meeting the set financial budget
• Sound understanding of contractual agreement with client and ability interpret and amend as per business requirements
• Development of strong working relationships and maintaining a professional and ethical attitude with all employees and contacts associated with the business
• Demonstrated experience managing the delivery of food services particularly in a manufacturing or blue collar environment
• Demonstrated record of safety leadership preferably in a manufacturing environment

Who are We Looking For?

You are passionate about providing excellent customer service with proven experience delivering facilities and asset management services in a manufacturing environment.  You will be conversant with the scope of hard services, interpretation of drawings, compliance with Australian Standards; and you possess strong team leadership traits.

Why choose Sodexo?   

Sodexo is a people business, employing over 400,000 people worldwide and thousands here in Australia. Our employees, who personify Sodexo's unique values of Service Spirit, Team Spirit, and Spirit of Progress, are our greatest asset through their commitment and dedication.   

We believe the more diverse we are, the stronger we are. No matter your background, we will do all we can to help you thrive. We are committed to promoting equal opportunities, valuing diversity, and creating an inclusive working environment for all our employees.     

  At Sodexo, we are a proud Equal Opportunity Employer and encourage applications from all applicants regardless of age, race, sex, ethnicity, religion and beliefs and people with disabilities.   

We offer a competitive salary, many development opportunities and an outstanding benefits and recognition program!    

How to apply?   

If you are interested in joining the Sodexo team and meet the minimum criteria outlined above, please apply with your resume detailing relevant employment experience and availability.    

One of our friendly recruiters will contact shortlisted candidates for a phone interview. This is also your opportunity to ask any questions you may have.   

What are you waiting for? Submit your application today and become part of the Sodexo family!   

Do you have a passion service delivery and the ability to lead teams to success?  If so, we want you to join our team!   

As the Assistant Service Delivery Manager you will support in the management of our catering services across 4 camps by ensuring the highest quality work is maintained across all site services; ensuring consistency & resident satisfaction.

This is a FIFO role from Sydney or Brisbane; or Canberra DIDO to NSW Snowy Mountains, working on a 14/7 11hour day roster.  

Who are we looking for?  

You will have extensive large scale hospitality experience across various service operations; a comprehensive understanding of regulations, standards & procedures across HSEQ, Food Safety & hygiene and astute commercial acumen to allow you to make key operational decisions.

As the Assistant Service Delivery Manager you will be a skilled client facing communicator with proven people management, conflict resolution and negotiation skills.  Key duties:

• Support in the management of high performing catering teams
• Support in the management of day-to-day operations across retail  (sales, inventory, customer service, marketing, and customer interactions) and catering/kitchen services
• Review of contractual performance, collect & review user satisfaction data
• Lead & support a diverse work force ensuring they understand role and can meet performance objectives
• Identify areas for improvement and utilise our systems, policies and procedures with a view towards improving the efficiency of village operations
• Support with rostering large teams and all associated personnel activities
• Support in the development of cost minimisation measures and monitoring of consumption of materials

You will have: 

• Solid understanding of HR processes
• Solid audit & investigation skills & financial reporting capability
• Strong people management skills and proven ability to build and support team cohesion
• Excellent computer, compliance and reporting skills 

Why choose Sodexo?  

Sodexo is a people business, employing over 400,000 people worldwide and thousands in Australia. Our employees, who personify Sodexo's unique values of Service Spirit, Team Spirit and Spirit of Progress, are our greatest asset through their commitment and dedication.   

Working with Sodexo is more than a job; it’s a chance to be part of something greater because we believe our everyday actions have a big impact. With us, you belong in a company that allows you to act with purpose and thrive in your own way. We are always looking for people to join our team and help us create a lasting impact on individuals, society, and the planet.

At Sodexo, we are a proud Equal Opportunity Employer and encourage applications from all applicants regardless of age, race, sex, ethnicity, religion and beliefs and people with disabilities.   

We offer a competitive salary, many development opportunities and an outstanding benefits and recognition program!    

How to apply? 

If you are interested in joining the Sodexo team and meet the minimum criteria outlined above, please apply with your resume detailing relevant employment experience and availability.   One of our friendly recruiters will contact shortlisted candidates for a phone interview. This is also your opportunity to ask any questions you may have.  

What are you waiting for? Submit your application today and become part of the Sodexo family!  

Sodexo are currently seeking an experienced Duty Manager to join the team in a permanent, full-time capacity working on a FIFO – 14 days ON 14 days OFF Roster from Perth.

Duty Manager responsibilities include overseeing daily operations ensuring employee productivity, monitoring efficiency of all processes and creating a positive work environment for employees.

Requirements of the role will include but are not limited to:

• Keep track of monthly, quarterly and yearly goals
• Work with management to assess and improve processes and policies
• Monitor and report on revenue and cash flow
• Uphold and enforce company policies
• Train new hires
• Address employee complaints or performance issues as needed
• Check in with employees regularly to determine satisfaction
• Schedule shifts
• Help management create the department budget
• Address customer issues and complaints
• Stay up-to-date with organisational changes, issues and improvements and communicating these to other staff members
• Working both day and night shifts 

Who are we looking for?  
We’re looking for someone who thrives in fast-paced, high-volume environments; there’s never a dull moment at Sodexo.   

You take pride in delivering work to the highest standard, with excellent time management and teamwork skills and have the ability to work independently and communicate with stakeholders at all levels.  

We are seeking expressions of interest for a Chef Manager to join our team in Wodonga.  Based on our highly regarded multi-national food manufacturing client site  you will manage a small team that work around the clock, while working in a hands-on leadership role.  In this role you will be responsible for overseeing the day-to-day operation of the kitchen, ordering food ingredients and planning menu.

Responsibilities include

• Manage the kitchen and team 
• Preparation, serving, and control of cooked and uncooked food
• Training of staff and ensuring that staff follows HAACP Food Safety protocol 
• Ordering, menu planning and compliance documentation
• Menu planning & costing and wage control.

This role is Monday to Friday 6.30-2.00pm, salary offered is $86,970 package.  

To be successful, you’ll need: 

• Australian Citizenship or, Full Australian working rights  
• Trade Certificate, Certificate III in Commercial Cookery  
• A SafeCheck food safety Supervisor certification
• Knowledge of computer programs (Microsoft Excel, Microsoft Word, GFS, Outlook)

Why choose Sodexo? 

Sodexo is the world’s leading provider of food services. We have a well-respected culinary history – demonstrated by our Love of Food. How do we offer world-class food? We start by attracting top culinary talent. Our chefs are everything to us. We inspire our dedicated team with our global chef program and chef academy and ensure they can connect and share best practices. 

Our employees, who personify Sodexo's unique values of Service Spirit, Team Spirit and Spirit of Progress, are our greatest asset through their commitment and dedication. 

We believe the more diverse we are, the stronger we are. No matter your background, we will do all we can to help you thrive. We are committed to promoting equal opportunities, valuing diversity, and creating an inclusive working environment for all our employees.   

At Sodexo, we are a proud Equal Opportunity Employer and encourage applications from all applicants regardless of age, race, sex, ethnicity, religion and beliefs and people with disabilities. 

We offer a competitive salary, many development opportunities and an outstanding benefits and recognition program!  

How to apply? 

If you are interested in joining the Sodexo team and meet the minimum criteria outlined above, please apply with your resume detailing relevant employment experience and availability.  

One of our friendly recruiters will contact shortlisted candidates for a phone interview. This is also your opportunity to ask any questions you may have. 

What are you waiting for? Submit your application today and become part of the Sodexo family! 

Sodexo is seeking an experienced Commercial Manager to join our professional and passionate team on a permanent, full time basis, based in our Brisbane Support Centre. 

The Commercial Manager is responsible for the commercial management and governance in compliance of our key client contracts. They are heavily involved in implementing contracting strategies, ensuring compliance with levels of service, and managing our key client contracts in the long term.  

You will establish strong relationships with our clients and partner with key stakeholders in contract/ commercial projects aimed at embedding the customer centric culture by identifying opportunities and continuous improvement projects. A key aspect of the role will be monitoring and developing contract variations and monitoring and driving improved financial performance.  

We are seeking a dedicated Resident Manager to oversee all aspects of Village Services within our client contract. This role ensures the highest quality of work across all village services, meets budget constraints, and fulfills all contractual obligations and Key Performance Indicators. The Resident Manager will manage Heads of Department for services such as Accommodation and Food & Beverage, ensuring seamless operations and client satisfaction.

Key Responsibilities:

• Review performance with clients and management
• Communicate operational goals, OHS, and business developments
• Implement procedures to improve customer satisfaction
• Collect and review user satisfaction data
• Lead incident investigations and audits
• Report to Head Office with site summaries and operational reports
• Provide technical troubleshooting and support
• Ensure equipment meets specifications
• Manage staffing and workplace inspections
• Deliver on-site training and promote diversity
• Manage employee engagement surveys
• Implement cost minimization measures
• Oversee cash transactions and perform financial analysis
• Conduct OHS Toolbox Talks and monitor material consumption
• Develop new environmental, safety, and training programs
• Foster strong staff relationships and ensure compliance with HSEQ plans
• Assist with injury management and ensure service agreement compliance
• Maintain high standards in kitchen and cleaning processes
• Ensure staff training and address issues promptly
• Conduct business reviews and plan future events

Are you a hospitality manager and a great communicator with a passion for people and business?  

If you have the skills and experience to manage a high performing customer-centric team, Sodexo may have the opportunity for you!  We seek applications for the Village Manager role at Gove, Nhulunbuy, NT. This is a residential role with housing provided along with relocation assistance.

You will be working 5 days on, 2 days off for 10hours. Previous experience working in remote sites is preferred however candidates with outstanding management skills within hospitality and strong stakeholder management skills will be highly regarded.

Who are we looking for? 

Responsible for the effective management of all aspects of Village Services within the client contract, as well as the fulfillment of all contractual obligations and Key Performance Indicators in relation to the operation of a company village. The Village Manager will effectively manage the Heads of Department for all Village Services (Accommodation, Food & Beverage, etc. as per the scope of works). Your responsibilities will include:

• Manage staffing in consultation with the Operations Manager
• Technical troubleshooting for clients and other departments as necessary
• Work closely with maintenance managers to ensure that all plant, equipment and appliances conform to client and manufacturer specifications.
• Regularly review all housing procedures to ensure that measures to secure work safety and environmental protection are in place.
• Identification and delivery of on-site training requirements in line with company policy and legislative requirements.
• Oversee and agree upon disciplinary action for village staff with the Operations Manager, and ensuring that any disciplinary action takes place within regulatory, company and client expectations.
• Promote, implement and assist in the coordination of Sodexo’s reward and benefit programs.
• Manage the implementation of bi-annual employment engagement surveys in cooperation with the communications coordinator, as well as assisting with the communications response to these surveys.
• Work closely with the Operations Manager to develop and implement cost minimization measures where possible.
• Perform financial and cost analysis of housing services and maintenance projects, aligning new and current projects with existing budgets.
• Conduct OHS Toolbox Talks, exercises, drills, meetings and Pre-starts to meet Company, regulatory agency and client expectations.
• Consistent access and review of regulatory, company and client-driven OHS manuals, policies and procedures.

To be successful, you’ll need:  

4 Years Managerial Experience role within hospitality, facility management or similar industry, previous people management and project management experience along with Australian Citizenship, or full Australian working rights.  You will be able to undergo a pre-employment medical, including drug &alcohol testing and police check and you will require a current Manual Driver’s license.

Why choose Sodexo? 

Sodexo is a people business, employing over 400,000 people worldwide and thousands here in Australia. Our employees, who personify Sodexo's unique values of Service Spirit, Team Spirit and Spirit of Progress, are our greatest asset through their commitment and dedication. We believe the more diverse we are, the stronger we are. No matter your background, we will do all we can to help you thrive. We are committed to promoting equal opportunities, valuing diversity, and creating an inclusive working environment for all our employees.   

At Sodexo, we are a proud Equal Opportunity Employer and encourage applications from all applicants regardless of age, race, sex, ethnicity, religion and beliefs and people with disabilities. We offer a competitive salary, many development opportunities and an outstanding benefits and recognition program!  

How to apply? 

If you are interested in joining the Sodexo team and meet the minimum criteria outlined above, please apply with your resume detailing relevant employment experience and availability.  

One of our friendly recruiters will contact shortlisted candidates for a phone interview. This is also your opportunity to ask any questions you may have. 

What are you waiting for? Submit your application today and become part of the Sodexo family! 

We are seeking a dynamic individual to join our passionate and dedicated Business Development Team.

Role Overview: As a Bid Manager, you will support the Work Winning Manager in developing and preparing responses for tenders, proposals, and EOIs. This role requires exceptional interpersonal and organizational skills and is integral to our Business Development Team. You will manage the end-to-end bid process, ensuring stakeholders have the necessary information and producing high-quality, compliant bids within deadlines.

Key Responsibilities:

• Actively manage the tender process for all submissions, providing valuable support to the sales team by leading daily bid activities.
• Ensure bid framework procedures and governance are followed to deliver compliant, compelling bids on time.
• Produce high-standard bid documentation that clearly communicates win strategies and themes.
• Create, publish, and submit tender response documents within agreed timelines, collaborating with key SMEs and stakeholders.
• Plan bids effectively, clarifying responsibilities, expectations, and timelines for all stakeholders.
• Ensure bid submissions comply with tender requirements and clearly articulate winning strategies and solutions.
• Follow the defined bid framework, tools, and processes.

Do you have a passion for property management and influencing company culture? If so, we want you to join our team!   
Are you a Property Manager and a great communicator with a passion for people and business?   If so, an exciting opportunity has become available to join the high performing Sodexo Property Management team as one of our Property Managers.

We are offering this role on either a FIFO roster of Monday to Friday OR as a residentially based role in Tom Price. 

Job Description
Take your Property Management skills to the next level, managing a unique remotely located portfolio. This is an exciting opportunity to play an important role in the delivery of one of Australia’s largest property management contracts. The portfolio of properties is for a single client, an Australian Mining giant!

As part of the regionally based Property Management team, you are guided in contract delivery, organisational processes, and compliance by your Housing Manager. Our regionally based teams are constantly supported by a Perth based team including General Manager, Trust Account Manager and Property Compliance Manager.  You will bring your gun Property Management skills and confidence to the role, ensuring best practice and compliance is adhered to through the adoption of your industry knowledge and experience. You will learn about the unique nature of a single sophisticated client portfolio and integrated facility management contract.

Our property team are supportive and encouraging, hardworking and results oriented. We strive for continuous improvement, finding innovative and efficient ways to best serve our client and customers, and working with our peers to deliver outstanding service and results.

Role’s specifics:

All typical property management duties and responsibilities. Such as but not limited to:

• Manage housing applications, assessments, and reviews
• Leasing, ingoing, and vacating tenancy procedures
• Routine inspections and PCR’s
• Property maintenance management
• Bonds and tenant damage cost recovery
• No trust accounting, no end of month, and no weekend home opens.

Who are we looking for?   
To be successful in this role you will ideally have at least 3 years’ experience working in Residential Property Management. You will hold DMIRS Certificate of Registration as a Property Manager or Real Estate and Business Sales Representative registration.   
You will have experience managing your own work schedule, managing competing priorities and working under pressure. You pride yourself on attention to detail, ensuring documents are completed accurately, processes are followed, and accurate client, lease property and tenant records are kept. Advanced computing skills, with the ability to learn new property systems is important to hit the ground running.

Qualifications

To be successful, you’ll need:    

• Experience working in Residential Property Management or agency management.
• Western Australia Property Managers Registration.

Why choose Sodexo?   
Sodexo is a people business, employing over 400,000 people worldwide and thousands here in Australia. Our employees, who personify Sodexo's unique values of Service Spirit, Team Spirit and Spirit of Progress, are our greatest asset through their commitment and dedication.   
We believe the more diverse we are, the stronger we are. No matter your background, we will do all we can to help you thrive. We are committed to promoting equal opportunities, valuing diversity, and creating an inclusive working environment for all our employees. At Sodexo, we are a proud Equal Opportunity Employer and encourage applications from all applicants regardless of age, race, sex, ethnicity, religion and beliefs and people with disabilities.   
We offer a competitive salary, many development opportunities and an outstanding benefits and recognition program!  

How to apply?   
If you are interested in joining the Sodexo team and meet the minimum criteria outlined above, please apply with your resume detailing relevant employment experience and availability.  One of our friendly recruiters will contact shortlisted candidates for a phone interview. This is also your opportunity to ask any questions you may have. What are you waiting for? Submit your application today and become part of the Sodexo family!  

Key Responsibilities:

Reconciliation Action Plan (RAP) Development and Implementation:

• Collaborate with the Indigenous Affairs Director and team to create, implement, and monitor the RAP in alignment with Sodexo’s values and strategic goals.
• Build partnerships with Indigenous Australians, Native Title Custodians, and Traditional Owner groups to achieve mutually beneficial outcomes.
• Establish measurable objectives and track progress to ensure accountability across the organization.
• Support internal stakeholders in achieving RAP targets and hold them accountable for delivery.
• Prepare and distribute reports related to the RAP for internal and external stakeholders.

Leadership and Team Management:

• Lead, mentor, and support Indigenous Mentor and Community Liaison Officers to foster respect, inclusivity, and community engagement.
• Provide professional development opportunities for team members, ensuring their growth and effectiveness.
• Embed culturally safe practices as part of business as usual.

Community Engagement:

• Build strong relationships with Traditional Owners and Indigenous communities, ensuring their perspectives are integral to our practices.
• Serve as a point of contact for Indigenous stakeholders and facilitate community consultations for feedback.
• Identify opportunities to enhance the capacity of Indigenous individuals, businesses, and community organizations.
• Stay informed on emerging trends and issues to position Sodexo as a leader in Indigenous Affairs.

Operational Support:

• Provide guidance to frontline managers and coordinate services related to Indigenous Affairs.
• Travel to sites as directed by the Indigenous Affairs Director.
• Collaborate with operations teams to identify service delivery improvements.

Business Development Support:

• Work with the Business Development team to incorporate Traditional Owner engagement strategies in bids.
• Ensure compliance with cultural protocols while showcasing our commitment to reconciliation and inclusion in tenders.

Reporting and Tracking:

• Monitor and report on the effectiveness of the RAP and Indigenous engagement initiatives, providing updates to leadership.
• Use data and feedback to drive improvements in employment and retention activities.

This high profile Executive Assistant role also provides broader team support to the Executive Management Team, namely the Tech & Services portfolio and the Finance & Commercial teams within Sodexo; a recognised leader in the provision of facilities management services within the mining sector, oil/gas & corporate sectors.

As the Executive Assistant you will provide proactive administrative support in an agile environment; operating with autonomy to drive the completion of tasks while aligning with a common structure across portfolios.

Supporting various members of the Country Leadership Team, this role carries responsibilities including:  

• Full administrative support; emails, memorandums, letters, reports and Power Point presentations to the Executive team
• Action, monitor, report and support Safety initiatives and audits
• Develop, construct and build key presentations and reports through liaison with key personnel
• Develop and drive consistent business deliverables and frameworks; such as yearly strategy planning, monthly updates & regional reporting
• Executive travel coordination
• Events & conference management & office function special events; including collaboration with national support offices to streamline service & events
• Manage day-to-day operations, monitoring cost reductions and maintaining allocated budget, coding and processing invoices
• Assist with legal, licencing tender and other confidential documentation

  Who are we looking for?  

We’re looking for someone who thrives in fast-paced, high-volume environments; there’s never a dull moment at Sodexo.   

You take pride in delivering work to the highest standard, you have excellent time management skills and posses clear, logical thinking skills along with a methodical approach

To be successful, you’ll need:  

• A minimum of 5 years’ experience supporting the executive
• High level proficiency in Adobe Products, Microsoft Office Suite, Microsoft Sharepoint and Visio
• Exemplary language proficiency to enable skilled writing & editing
• The ability to operate with a high level of confidentiality

 Why choose Sodexo?  

  Sodexo is a people business, employing over half a million people worldwide and thousands here in Australia. Our employees, who personify Sodexo's unique values of Service Spirit, Team Spirit and Spirit of Progress, are our greatest asset through their commitment and dedication.  

We believe the more diverse we are, the stronger we are. No matter your background, we will do all we can to help you thrive. We are committed to promoting equal opportunities, valuing diversity, and creating an inclusive working environment for all our employees.    

At Sodexo, we are a proud Equal Opportunity Employer and encourage applications from all applicants regardless of age, race, sex, ethnicity, religion and beliefs and people with disabilities.  

We offer a competitive salary, many development opportunities and an outstanding benefits and recognition program!   

How to apply?  

If you are interested in joining the Sodexo team and meet the minimum criteria outlined above, please apply with your resume detailing relevant employment experience and availability.   

One of our friendly recruiters will contact shortlisted candidates for a phone interview. This will also be your opportunity to ask any questions you may have.  

Submit your application today and become part of the Sodexo family!