Total 6 customer service job vacancies in nsw regional lower mid north coast

Skin Body Rescue Clinic The Customer Service Manager at Skin Body Rescue Clinic will play a vital role in delivering exceptional client experiences and ensuring operational excellence. This position is centered on fostering a welcoming environment, overseeing customer interactions, and streamlining service processes. The ideal candidate will manage reports from our platforms, Monday.com and Mindbody, client inquiries and feedback, maintain service quality standards, and collaborate with the team to enhance client satisfaction. Additionally, this role involves training staff on customer service protocols and utilizing our management systems to monitor performance and implement improvements effectively.   Key Responsibilities   Platform Management and Reporting Generate and monitor reports from Monday.com and Mindbody to analyze client feedback and service quality. Track client scheduling and service delivery metrics to ensure workflow accuracy and efficiency across platforms. Client Interaction and Experience Management Regularly check client satisfaction levels to ensure positive experiences across all touchpoints. Handle appointment management and respond to service-related inquiries, ensuring all client interactions are welcoming, professional, and efficient. Address client inquiries and feedback promptly, maintaining high service standards. Team Leadership and Training Lead and motivate the customer service team to achieve performance targets. Conduct regular training sessions to enhance staff skills and knowledge on customer service best practices. Performance Metrics and Analysis Monitor key performance indicators (KPIs) related to customer service and report on team performance. Analyze data to assess service effectiveness and drive continuous improvement initiatives. Inventory and Order Control Coordinate with inventory management to ensure availability of products and supplies for customer service needs. Assist in managing stock levels and reordering processes as necessary. Budget Management Assist in monitoring departmental budgets and expenditures related to customer service initiatives. Implement cost-effective solutions without compromising service quality. Customer Feedback and Surveys Design and implement customer satisfaction surveys to gather feedback and insights. Analyze survey results to inform service enhancements and address client needs.   Qualifications   Strong organizational skills, attention to detail, and ability to manage multiple tasks efficiently. Basic understanding of financial tasks, such as cash handling and expense tracking. Good communication skills, with a client-focused approach. About Company Skin Body Rescue Clinic in Double Bay is a dedicated aesthetic clinic known for quality skincare treatments and a client-centered approach. We’re seeking a skilled and proactive Costumer Service Manager to ensure our clinic’s daily operations run smoothly, supporting both our team and clients. Job Publish: 06-11-2024 Job Expire: 06-12-2024 Please click to View more detail / apply .

Icebergs Dining Room We are looking for individuals who are passionate about delivering exceptional service in a high-end dining environment. Waiter Ensure restaurant is set and packed down for each service and to provide a high level of one on one customer service while running a section within the restaurant. Sommelier The Sommelier is responsible for the Icebergs Wine and Beverage program. The Sommelier understands that customer satisfaction always takes priority, but efficient beverage operations play a part in making that possible. Their responsibility is to improve the customer experience by food and beverage service whilst minimizing wastage and maintaining cellar efficiency and control.   Benefits Salary $74,000 to $80,000 depending on experience 38 hours per week Full time positions available Competitive salary Opportunities for career growth Free food Training and development programs Work in a stunning beachfront location Staff discounts on dining Task & Responsibilities Waiter Can match food to wine/competently runs a section and will help others if required Competent using POS, can accurately enter orders, rarely makes mistakes Able to perform the runners duties and service of food to our standards in the restaurant Competent with the menu and explaining dishes to customers in regards to their dietary requirements Can recommend at least 3 three wines from each section of the list and be able to match wine with food Sommelier Ensure daily that the venue is set up to standard. Ensure daily wines by the glass, all wine fridges are stocked, any relevant event beverage is ready and in its required area. Maintaining the low and out of stock system ensuring that it is ready and up to date for every service. Ensuring all vintages are correct on the wine list. Maintaining Icebergs wine sequence of service Qualification & Experience AQF certificate III in Hospitality (Restaurant Front of House), or equivalent qualification as assessed by a Registered Training Organisation (RTO) AND at least 12 months relevant work experience (Note: 12 months relevant work experience is additional to job placements during course of study) OR At least 18 months’ relevant work experience in Australia on a temporary visa. OR a least two (2) years’ relevant experience. About Company Icebergs Dining Room and Bar is an Italian fine dining restaurant located on Bondi Beach.  Awarded two chefs hats in the SMH Good Food Guide for the past 20 years, our menus are designed to celebrate the best of Italian cuisine with Australia's finest produce, including sustainable meat, seafood & artisan produce along with a hint of native Australia. The Pacific Dining Room situated right on top of the Pacific Ocean is an intimate and unique space that is the only private dining room that overlooks the breath-taking Bondi Beach. With its own private bar and the ever-changing horizon, it’s the perfect backdrop to host any celebration, corporate event, brand and product launch, team building session, breakfast, brunch or media event. Experience Icebergs Dining Room and Bar in collaboration with Yacht Society and the Sirenuse Super Charter. This innovative partnership marks the first exclusive fine dining experience on board the luxurious Sirenuse super yacht, and Icebergs first luxury yachting partnership, setting sail just in time for the upcoming season. Salary: $74000-80000 Job Publish: 11-11-2024 Job Expire: 11-12-2024 Please click to View more detail / apply .

Deskspace Ventures Pty Ltd To be responsible for the client service standards of our organisation and ensure clients’ expectations are being met.  BenefitsTask & Responsibilities Supervise all client services operations and procedures on a day-to-day basis Respond to any client service issues, maintain good relationships with our clients and ensure maximum client satisfaction Develop and implement effective and efficient client service procedures Review and update our client service polices and standards as required Meet regularly with management to discuss and report on budgetary requirements, sales targets and other relevant KPI’s Assist with recruitment of client service representatives Respond to client requests and needs by organising, coordinating and facilitating any necessary works to be performed by our sub-contracts  Keep good records of interactions and correspondence with clients and maintain client details Generate and follow up sales leads with potential clients Manage, motivate and provide training to all staff and sub-contractors as required to ensure optimal client service standards are maintained at all times Work with agencies that refer us new clients, and ensure good relationships are maintained with them Create contracts for new clients; renew contracts for existing clients Oversee invoicing tasks Qualification & Experience Diploma level qualification or 3 years relevant work experience.   About Company Co working space. Salary: $75000-85000 Job Publish: 13-08-2024 Job Expire: 12-09-2024 Please click to View more detail / apply .

Technogym Australia Pty Ltd We are looking for a Customer Service Specialist with a positive and proactive mindset. In this role, you will play a crucial part in the premium customer journey, executing ‘order to cash’ processes in an accurate and timely manner and supporting the customer and sales teams in ensuring a seamless and well-communicated process flow.   Benefits The role offers variety, empowering you to take ownership of the customer and the processes from 'order to cash', including delivery management. We support a diverse range of customers and as a Customer Service Specialist, you will work with your assigned customer segments and territories, allowing you to form close relationships with your customers, sales team and Service Centers.   Task & Responsibilities Guarantee precise and timely order processing  Ensure frictionless delivery planning and management through the logistics portal: delivery date management, job assignment & activity closing Ensure accurate management of the order portfolio (backlog), avoiding expired backlog and proactively liaising with Sales to predict backlog slippage Constantly update the IT systems with all relevant information collected during customer service activities Ensure the proper management of Technogym Care Activities, providing adequate feedback to customers' inquiries Manage a post-delivery survey to assess customers' satisfaction, proactively solving any issues with the customer   Qualification & Experience Ideally, you are passionate about working out, enthusiastic and proactive, while also down-to-earth and pragmatic. You should have high attention to detail and accuracy, with strong time and workload management skills. You have excellent verbal and written communication skills, have a true passion for delivering a premium customer experience and are system savvy (Office & CRM experience essential):   relevant experience in Customer Service & Care  ideally experience with Project Coordination and processing physical products Proactive and autonomous personality with a customer-oriented mindset  Excellent problem-solving and conflict-resolution  Negotiation and excellent communication skills Experience in an ERP system About Company Technogym is the world leader in gym equipment for fitness clubs, sports centers, medical centers and home training. Salary: $70000-70000 Job Publish: 24-06-2024 Job Expire: 24-07-2024 Please click to View more detail / apply .

THE LAN-GROVE OFFICE TRAINING CENTRE PTY LTD Would you like to join our dynamic student services team? About us The Lan-Grove Office Training Centre Pty Ltd trading as The Sydney Business and Travel Academy, SBTA Culinary Institute, SBTA Community Care (SBTA) and The Sydney English Language Academy (SELA) is a Registered Training Organisation registered with the Australian Skills Quality Authority (RTO ID 90412) and a CRICOS Provider (CRICOS Code: 00181A) delivering nationally recognised courses in Australia. Since opening our doors in 1985 we have evolved into one of Sydney’s largest, most successful training providers, welcoming thousands of international students every year. We are looking at expanding our current team and are seeking an experienced Marketing Coordinator.  ABOUT THE ROLE The Customer Service Manager in SBTA college plays a crucial role in ensuring the satisfaction and success of international students. Key responsibilities include managing a team of customer service representatives, overseeing student inquiries and complaints, and resolving any issues that may arise. The Customer Service Manager is also responsible for ensuring that students have a positive experience at the Academy, from initial inquiry to graduation. This role requires strong communication skills, leadership abilities, and a deep understanding of customer service best practices. Overall, the Customer Service Manager plays a vital role in maintaining the Academy’s reputation and fostering a supportive and welcoming environment for international student  YOUR RESPONSIBILITIES INCLUDE Supervising and managing a team of customer service representatives, providing guidance, training, and support as needed. Managing student inquiries within the team and providing accurate and timely information about college programs, admission requirements, and other relevant information. Resolving for the team student complaints and concerns in a professional and efficient manner, ensuring prompt resolution and satisfactory outcomes. Developing and implementing policies and procedures to improve the overall customer service experience for international students. Collaborating with other departments, such as admissions and academic services, to ensure a seamless and positive experience for students throughout their academic journey. Monitoring and analyzing customer service metrics, such as satisfaction ratings and response times, to identify areas for improvement and implement strategies for enhancement. Conducting staff evaluations and performance reviews, providing feedback and coaching to encourage professional growth and development. Collaborating with international partners and stakeholders to enhance the overall student experience and promote the college's reputation globally. Participating in recruitment events and fairs to engage with prospective international students and promote the college's offerings and services. Staying updated on industry trends and best practices in customer service management to ensure the college remains competitive and responsive to the needs of international students. Essential Criteria A strong customer focus and ability to consult and liaise with stakeholders in a cross-cultural environment. At least 2 years’ experience in a customer service role with managerial background  Must have strong compassion for students from a diverse background and culture Ability to accept responsibility. High motivation and a sound work ethic Be well organised and be able to work to deadlines Be able to resolve conflict effectively High level of computer competency and experience  Have a strong command of written and spoken English  Be a team player with having the ability to work independently  Strong interpersonal skills, punctuality and professional grooming.   If this sounds like you and you would like to become a part of the SBTA and SELA family, then please email your resume to [email protected].     SBTA/SELA is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.  About Company The Lan-Grove Office Training Centre Pty Ltd trading as The Sydney Business and Travel Academy, SBTA Culinary Institute, SBTA Community Care (SBTA) and The Sydney English Language Academy (SELA) is a Registered Training Organisation registered with the Australian Skills Quality Authority (RTO ID 90412) and a CRICOS Provider (CRICOS Code: 00181A) delivering nationally recognised courses in Australia. Since opening our doors in 1985 we have evolved into one of Sydney’s largest, most successful training providers, welcoming thousands of international students every year.  Salary: $70000-75000 Job Publish: 30-04-2024 Job Expire: 30-05-2024 Please click to View more detail / apply .

Whitefox Recruitment Ready to dive into the exciting world of Customer Service with the coolest outdoor power equipment brand on the Gold Coast? A competitive salary with room to grow. A stable gig with a top-notch company. The chance to rep a world-class brand and be part of its global success story. Ready to dive into the exciting world of Customer Service with the coolest outdoor power equipment brand on the Gold Coast? Do you get a kick out of delivering top-notch customer service and solving puzzles in a lively, ever-changing environment?   Listen up: a big name in outdoor power gear is on the hunt for a Customer Service Whiz who thrives in dynamic settings. They need someone who's not just skilled but also pumped to learn and rock it in this fast-paced market.   As a Customer Service Maestro, you'll be at the heart of customer magic, championing the brand's dedication to innovation and excellence. It's not just a job; it's your ticket to joining a brand that sets and smashes industry standards, offering a one-of-a-kind chance for personal growth.   Embrace the Gold Coast vibe where work blends perfectly with the city buzz and beach bliss. With sunny beaches and a lively city scene, the Gold Coast is your playground for balancing work and play, fuelling your daily mojo in this picturesque paradise.   What you'll be up to: Mastering the supercharged POS system, connecting you globally. Driving sales with your deep product knowledge and unbeatable customer charm. Navigating effortlessly through various computer systems and apps. Getting top-notch training to stay ahead of tech and product trends. Turning instructions into unforgettable customer experiences. What you need: Proven punctuality and rock-solid reliability. A natural flair for responsibility and a thirst for learning. The knack to absorb and apply new info like a pro. Dedication to a role that's challenging yet incredibly rewarding. What you'll get: A competitive salary with room to grow. A stable gig with a top-notch company. The chance to rep a world-class brand and be part of its global success story. This isn't just a job; it's your chance to be at the forefront of an industry-leading company, always innovating and elevating the customer experience.   This is a full-time gig. If you're ready to bring your A-game to a role that blends challenge with the Gold Coast's unique vibe, we want to hear from you!   For more info and to apply, reach out to Luke Hemmings at Whitefox Recruitment on 07 5619 7075, quoting reference: 611217.   We're a recruitment squad that values people, and we're stoked to chat with all applicants.   Interviews have kicked off, so hop on board! Salary: $55000-70000 Job Publish: 12-04-2024 Job Expire: 12-05-2024 Please click to View more detail / apply .