Technogym Australia Pty Ltd We are looking for a Customer Service Specialist with a positive and proactive mindset. In this role, you will play a crucial part in the premium customer journey, executing ‘order to cash’ processes in an accurate and timely manner and supporting the customer and sales teams in ensuring a seamless and well-communicated process flow. Benefits The role offers variety, empowering you to take ownership of the customer and the processes from 'order to cash', including delivery management. We support a diverse range of customers and as a Customer Service Specialist, you will work with your assigned customer segments and territories, allowing you to form close relationships with your customers, sales team and Service Centers. Task & Responsibilities Guarantee precise and timely order processing Ensure frictionless delivery planning and management through the logistics portal: delivery date management, job assignment & activity closing Ensure accurate management of the order portfolio (backlog), avoiding expired backlog and proactively liaising with Sales to predict backlog slippage Constantly update the IT systems with all relevant information collected during customer service activities Ensure the proper management of Technogym Care Activities, providing adequate feedback to customers' inquiries Manage a post-delivery survey to assess customers' satisfaction, proactively solving any issues with the customer Qualification & Experience Ideally, you are passionate about working out, enthusiastic and proactive, while also down-to-earth and pragmatic. You should have high attention to detail and accuracy, with strong time and workload management skills. You have excellent verbal and written communication skills, have a true passion for delivering a premium customer experience and are system savvy (Office & CRM experience essential): relevant experience in Customer Service & Care ideally experience with Project Coordination and processing physical products Proactive and autonomous personality with a customer-oriented mindset Excellent problem-solving and conflict-resolution Negotiation and excellent communication skills Experience in an ERP system About Company Technogym is the world leader in gym equipment for fitness clubs, sports centers, medical centers and home training. Salary: $70000-70000 Job Publish: 24-06-2024 Job Expire: 24-07-2024 Please click to View more detail / apply .
x
