Total 8 job vacancies by Shift

Are you an experienced leader with a passion for driving team performance and developing talent? We’re looking for a Collections Team Leader to manage and coach a team of collection officers, ensuring high engagement, performance, and capability. In this role, you’ll be responsible for the day-to-day management of your team, ensuring they meet organisational goals, handle escalations effectively, and contribute to continuous improvement initiatives. This is a great opportunity to lead a motivated team and play a key role in strengthening our credit control management framework.

What you'll do: 

• Lead, coach, and develop a team of collection officers to ensure high performance and engagement.
• Drive team results, achieving KPIs and maintaining quality service standards.
• Serve as the point of contact for collections-related queries and escalations.
• Allocate work, ensuring the portfolio is up to date and performance standards are met.
• Support the implementation of new initiatives and continuous improvement projects.
• Ensure compliance with regulatory requirements and best practices.
• Collaborate with other departments to address challenges and improve operations.
• Oversee account progression to ensure timely actions, including legal proceedings or repossession.

Make your mark

We are looking for an experienced Team Leader to run the Settlements Team at Shift. In this role you will be responsible for managing a team of Settlement Officers. This is a great opportunity for someone who wants to join an organisation as a Team Leader, make a difference and be a part of a growing company. This role will involve building and maintaining working relationships across the business and externally.

How you will make a difference

• Overseeing the disbursal and collection of loans via the company’s Loan Management System.
• Leadership of a team of 4 x settlements officers
• Ensure reporting is performed in accordance with pre-established time frames and agreed SLA’s
• Overseeing of all compliance and governance requirements by ensuring all incoming documents are in line with compliance requirements
• Verify information as per company and banking policy prior to final settlement.
• Escalation points for internal and external stakeholders and communicating with clients, suppliers, vendors, other internal teams and external partners.
• Business process improvement recommendations and implementation
• Monitor, Maintain and update settlement data including policy documentation.
• Ensuring the company adheres to AML, CTF and internal risk policies and procedure

The new Finance Manager role reports directly to the Finance Director, offering a unique opportunity to join a well-established and growth-focused fintech firm.

We are seeking an energetic team player with a strong commercial mindset, capable of actively contributing to our expanding expertise in financial controllership and analytical capabilities. This pivotal role will play a crucial part in driving our financial strategy forward, ensuring robust financial controls and providing insightful analysis to support our continued growth and success.

What you'll do: 

• Managing and providing leadership to the finance team, ensuring smooth operations and fostering a collaborative work environment.
• Overseeing the monthly management reporting process, including month-end reconciliations, financial consolidation, variance analysis, and preparation of board reports.
• Assisting in the annual budgeting process and long-term strategic planning, as well as periodic re-forecasting to support business decision-making.
• Providing insightful commentary and detailed reporting to stakeholders, including equity investors and sophisticated debt providers.
• Leading the preparation of statutory audited financial statements, tax returns, BAS, FBT, and R&D claims.
• Conducting ad hoc financial analysis to support strategic initiatives and operational efficiencies.

We're looking for a Business Intelligence Manager to join us at Shift, where we're committed to enhancing the business lending landscape through smart data use. In this role, you'll oversee our reporting functions and help us make informed strategic decisions. Your main task will be to manage and interpret data, turning it into understandable and useful insights for different teams.

This role is about more than just numbers; it's about understanding what the data tells us and how it can guide Shift to better serve our clients in the business lending sector. We need someone who is not just technically skilled in business intelligence but also able to see the bigger picture and contribute to Shift's steady growth in a meaningful way.

This version keeps the focus on the role's responsibilities and impact at Shift, presented in a more straight forward and grounded manner.

• Oversee Reporting Functions: Manage and refine Shift's reporting processes, ensuring timely and accurate delivery of critical business data to stakeholders.
• Strategic Decision-Making Support: Utilize data insights to support strategic decision-making, providing clear, actionable advice to guide the company's direction in the business lending sector.
• Build Out Infrastructure Layers: Lead the development and enhancement of Shift's data infrastructure layers, creating a robust, scalable platform that supports advanced data analysis and reporting.
• Ensure Data Quality and Integrity: Maintain a high standard of data quality and integrity across all platforms and systems, implementing checks and balances to ensure data accuracy and reliability.
• Cross-Departmental Collaboration: Work closely with various departments to understand their data needs and challenges, ensuring that the BI solutions developed are aligned with overall business objectives and enhance operational efficiency

You will be responsible for acquiring additional revenue streams from the existing allocated Shift customer portfolio, as well as bringing on new customers within the ‘Direct’ customer channel who can benefit from the Shift platform. You will work closely with customers to determine and explore potential solutions through the customer’s business growth needs.

Enjoy the opportunity to work with a diverse, talented and results-driven team that thrives on new challenges in a transformational setting. You will be a hands-on, results-driven individual who takes ownership and contributes to improving the customer experience in a high-growth business.

How you will make a difference:

• Actively own and manage the relationship for allocated Shift customers through strategic and effective account management practices, customer service, and general curious outreach
• Acquisition of new Shift customers within the Direct customer channel through warm, pre-qualified leads Work with customers to understand their business needs and strategies, and helping customers recognise how the Shift solutions can help accelerate their business 
• Selling of Shift Platform solutions to prospective clients using solid arguments backed by the Shift sales approach 
• Ongoing outreach to allocated customer portfolio to support increased platform utilisation, promotion and retention 
• Providing guidance to customers on service, platform, and general queries 

Are you a detail-oriented professional who can maintain a library of content that is both informative and accessible? 

In this role you will be responsible  for the production, training, and embedding of knowledge about our products, the customers they serve, and how they function in practice. Your primary focus will be on internal users, but you will also play a key role in maintaining the quality and accuracy of external content.

What you'll do

Produce and Maintain Content Library 

• (Non-Technical Product Definitions) Maintain and publish library of content that internal users can access that is an easy and reliable way to understand what scenarios we can and can’t support on all of our products, what qualifying and approval criteria, how our products function. 

• (Technical Product Definitions) Maintain technical product definitions and make available to relevant users (e.g. Technology, Business Process etc) 

Pro-actively embed Product knowledge  

• Facilitate knowledge transfer / Learning and Development in various formats where required (e.g. Classroom Training, 1:1 Training, written / verbal etc)  

• Support/develop programs to assist new starters (and others) to get requisite product knowledge. 

• Support/Develop any assurance programs aimed at ensuring that we are accurately representing our products to market both on and off platform 

Facilitate Product Updates / change 

• Reviewer and approver of content produced in support of training and development  

• Support pre and post go-live / GTM related activities where product definitions  

• Pro-actively escalating unresolved ambiguity in product definitions for decisions to be made

Are you a strategic thinker ready to shape the future of lending products? Do you thrive on analyzing financial data to make strategic decisions? If you're passionate about taking the lead in product management, this opportunity is tailor-made for you!

As a Product Manager, you'll be the driving force behind our Lending Product's success. Your responsibilities will include providing insightful reporting, recommending pricing strategies, and overseeing the financial performance of our flagship product

Responsibilities

• Dive deep into the financial performance of our Lending product, providing both regular in-depth analysis and ad-hoc assessments to ensure we're always ahead of the game.
• Develop and maintain critical financial performance metrics, including Cost + Return on Capital, Cost to Acquire and Serve, and more. Your work will be the compass guiding our product's financial journey.
• Conduct thorough analyses of value drivers influencing product performance, encompassing Channel/Introducer Performance, Cost Analysis, Customer Behavioral Insights, and Churn/Closure Patterns.
• Your recommendations will be at the forefront of our market strategy, as you research and propose alternative interest rate and fee structures to keep us competitive.
•  Maintain an up-to-date knowledge base of competitor pricing and feature set information, providing our internal teams with a strategic edge.

We are looking for an intelligent, proactive candidate with a great attitude to deliver in time. Someone who worked before in Startup or medium business environment and knows what it means for the business to deliver in time with the best possible quality. A person who can play a leadership role within the team to drive the team’s culture, motive and engage the team of developers.

What You'll do

• Define the product roadmap, aligned to customer needs and business objectives
• Working closely with business stakeholders to understand business drivers, considerations, to define the shared vision and receive necessary approvals
• End-to-end product delivery responsibility in Agile environment, own and drive delivery deadlines
• Design, prototype, develop and test new product features and initiatives in collaboration with business stakeholders
• Prioritise and maintain the product backlog, ensure refined backlog is ready for development teams at all times
• Work with relevant members of scrum teams to ensure delivery of new initiatives supporting the attainment of business objectives and take corrective action for initiatives that are not on schedule or achieving expected business goals
• Track and report on success metrics for newly launched product features and provide timely updates on the progress of new initiatives.