Total 13 support analyst job vacancies in Keilor North, Victoria

The Broadcast Audio and Comms Support Engineer role focuses on supporting audio and communications systems that deliver media across TV, streaming platforms, mobile, radio, and print, covering sports, news, and entertainment. 

Responsibilities include system support for stakeholders reliant on Broadcast Technology services, along with contributing to knowledge transfer, documentation, and user training. The role is part of a dynamic team that values innovation and encourages creative ideas to advance broadcasting operations in Australia.

Day to day you will: 

• Provide prompt, in-depth technical support of Broadcast systems and services.
• Manage the lifecycle of all incidents of assigned Broadcast systems and services.
• Provide assistance to all other Broadcast Technology teams as directed.
• Take ownership of the design, implementation and support of assigned Broadcast systems and services.
• Manage the lifecycle of all incidents, requests, change initiatives and system upgrades of assigned Broadcast systems and services.
• Meet regularly with stakeholders to develop and adapt workflows, systems and services to meet business objectives.
• Act as a role model and mentor to all team members and stakeholders.

This role will require you to be available to support systems and services as required - out of hours, weekend and on-call work may be required.

The Commercial Products team manages a fleet of custom-built and off the shelf systems that perform critical functions for our Sales Operations, Traffic, Finance and Presentation teams, which make it possible for us to sell and traffic ads. In other words, our systems manage all revenue associated with broadcast today and progressively into digital.

Ideally you have worked with Salesforce over the last couple of years, have a focus on industry cloud solutions, and are comfortable working from implementation to adoption. 

Role responsibilities

• User Management: Create, manage, and deactivate user accounts, roles, and permissions to ensure data security and accessibility.
• System Maintenance: Monitor and maintain system performance, security, and data integrity.
• Customisation: Customise Salesforce applications, including the creation of reports, dashboards, page layouts, and workflow automation.
• Data Management: Perform data imports, exports, backups, and cleansing to maintain high-quality data standards.
• Training & Support: Provide training and ongoing support to users, helping them to navigate the platform and utilise its features effectively.
• Documentation: Develop and maintain documentation of system configurations, processes, and user procedures.
• Collaboration: Work with various departments to gather requirements, deliver solutions, and enhance the Salesforce platform to meet evolving business needs.
• Updates & Releases: Stay up-to-date with Salesforce releases and new features; assess their impact and implement necessary updates.

The Cyber Security Analyst will be a part of the security operations team (SOC) aspiring to detect, hunt and respond to cyber security threats to Nine. This role will be a great fit for a blue teamer with understanding and interest in red team tactics and techniques, someone with an analyst mindset who wants to be actively involved in threat hunting, threat intelligence management and investigations using automation, data analysis and curiosity.

This is a hands-on role in a flexible working environment in a small but high functioning and diverse team.  The role  involves detection engineering, incident response, threat hunting and will be interacting with a broad set of business units. Hence, communication skills, problem solving and day to day learning are a big part of it. There is opportunity for involvement in a wide variety of cyber transformational work, training and upskilling.

Responsibilities 

• Investigation and analysis of alerts, advisories and incidents

• Attack surface mapping, critical vulnerability triage and impact analysis

• Curation, enrichment and correlation of indicators, creating actionable intel and managing their lifecycle

• Detection engineering, development and improvement of detection signature base across the SOC toolset

• Data and attack based threat hunting

• Reporting on threat intel, metrics and publishing internal advisories 

• Automation of investigation, incident response and threat intel workflows

• Security Operations tooling management, configuration and operations

• Rotational on call roster 

Nine is currently seeking an enthusiastic and self-motivated applicant to join its Broadcast Technology Support team in providing technical and operational support across its production facility located in North Sydney.

The position of Broadcast Technology Support Analyst is a full time, rotating shift role covering 7 days a week. The purpose of this role is to:

• Serve as the initial point of contact for internal customers, handling their inquiries via phone calls and ticketing systems. 
• Proactively identify and address any issues raised by internal customers
• Analyse problems and determine if they can be resolved independently; or escalate complex issues 

The successful candidate will be part of an enthusiastic team responsible for day to day support of sophisticated, up to date, technical broadcast systems including:

• Studio Automation
• Live Studio Production 
• Post Production and Non-linear editing systems
• Digital Asset Management
• Digital News Gathering 
• Video Contribution, Distribution and Encoding 
• Master Control Facilities

The Pricing team is a specialist division within the Sales Operations Team, responsible for developing and implementing pricing strategies to maximise revenue potentials. The team provides timely and insightful data to key stakeholders within the company to assist in making trading decisions within the competitive television marketplace.

As a member of the Pricing team you will be responsible for the maintenance & analysis of critical pricing reports which inform pricing strategies. Your role will also include a number of day to day functions in support of the Pricing Manager.

ROLE RESPONSIBILITIES

• Work closely with the Pricing Manager to maintain pricing modelling tools.
• Provide regular feedback and recommendations on Network pricing.
• Monitor and provide regular reporting on audience trends to align with and adapt pricing strategies.
• Provide regular reporting on changes in pricing strategy to key stakeholders within the business. 
• Generate rate cards for distribution to internal and external customers.
• Take ownership of and maintain the Sports and Special event pricing database.
• Ad-hoc reporting assistance as required
• Other tasks as reasonably required

Employee Responsibilities

• Demonstrates a positive and professional communication style
• Participates in and supports a team environment
• Communicates in a clear, timely and consistent manner
• Shares information in a positive way
• Where required follows NEC company policies and procedures
• Supports and participates in a safe workplace culture

Our highly valued Research & Insights Analysts are key members within a group of media research specialists who provide insights and data analytics support across the business.

As a key member of the team, you will support a wide range of internal departments across the business including National Sales, Powered, Programming, Program EP’s, Marketing including Trade Marketing, Publicity team. 

Reporting to the Head of Research - Total TV you will be responsible for:

• Responding effectively and in a timely manner to research requests from the sales team
• Producing and maintaining audience reports and dashboards
• Working with the team to proactively develop new sales research presentations and collateral
• Analysing Cross Platform, TV and BVOD ratings and interpreting audience behaviour
• Providing support for bespoke surveys run by the research team
• Using research tools such as L & J Fusion, Arianna, TVMAP, Clear Decisions, Asteroid, iPORT as well as Nine proprietary tools to provide information to sales and other key stakeholders

An exciting opportunity for an experienced Senior Business Analyst to join our Television Finance team at Nine. Reporting to the Senior Finance Manager – News and Current Affairs, you will be pivotal in delivering the financial results for Television Finance.

From month-end reporting to forecasting and budgeting, to suggesting efficiencies and understanding the products that are News and Current Affairs, you will play a key role in ensuring the financial health of the individual departments as well as enhancing the finance and business partnership efforts company-wide.

You will:

• Provide month end reporting and analysis for the News and Current Affairs Departments including Today Show, A Current Affair, Today Extra, and Sixty Minutes – liaising with the Executive Producers and Unit Managers for these productions.
• Analyse monthly expenses, variance analysis
• ensuring budget alignment and identifying efficiency opportunities.
• Present to Department Managers / Executive Producers actuals and forecast position to identify any financial concerns, suggest improvements and implement agreed changes on a regular basis.
• Identify areas for improvement & strategies to streamline processes & business requirements within News and Current Affairs.
• Be responsible for the financial statements of the LA & London Bureaus. Provide the month end review of the London and LA Bureau trial balance and communicate, review, advise and process the month end accounts.
• Preparation and/or guidance in the News and Current Affairs staff approval paperwork process, liaising with People and Culture, and ensuring compliance against the relevant award.
• Develop precise annual departmental bottom up budgets, covering all essential costs along with identifying areas of efficiency 
• Build strong relationships with key News and Current Affair genre team members including News Directors, Executive Producers, Unit Managers, and key senior producers.
• Foster a culture of improvement and collaboration within the finance team.
• Ensure strict compliance with control frameworks and adapt to evolving standards.
• Mentor the Management Accountant – News and Current Affairs, providing training and guidance.
• Other duties as reasonably required.

From a business partnering perspective, you will excel in managing internal and external relationships, supporting business partners with accurate financial insights, and effectively communicating financial analysis to senior stakeholders. You will be able to adapt to the differing situations/scenarios that may present to you. Additionally, you'll play a pivotal role in identifying efficiencies within the News & Current Affairs function.

An exciting and fast paced opportunity for an experienced Senior Business Analyst to join our Television Finance team at Nine.

Reporting to the Senior Finance Manager – Reporting & Planning, you will be pivotal in delivering the financial results, forecasts & budget for Television Finance and will collaborate closely with the Television Finance, Group and Planning teams in the achievement of the finance objectives at Nine.

Day to day you will:

• Work closely with the different teams within the TV finance function across Local Productions, News & Current Affairs, Sport and Broadcast Operations to deliver financial results and forecasts
• Perform the Television Revenue reconciliation and program revenue analytics, understanding the key drivers of revenue 
• Assist in the annual budget process and consolidation of the Total TV budget deliverables, 5YP target tracking and CFO reporting requirements
• Manage network P&L items including defamation, annual & long service leave, and statutory licenses
• Have ownership of the TV associates accounting and forecasting, including analysis of their results and liaising with the external finance teams
• Collaborate for the ongoing maintenance of the consolidated TV P&L and Balance Sheets and team deliverables to Group Head Office
• Drive enhancements in reporting and analysis processes to optimise efficiency

Join our cyber security team and be part of transforming our digital experience and delivering innovative capabilities for Nine.  We offer a flexible working environment in a culturally diverse and high functioning team. 

This is an expansion of the Cyber Security Engineering team, focused on managing End User risk - configuring, maintaining, and continuously improving cyber security tools such as Cloud Access Security Broker, Zero Trust Network Access, Cloud DLP, Secure Web Gateway, Endpoint Privilege, and EndPoint Management. This will include reviewing and improving monitoring and access controls for other critical SaaS services such as Google Workspace, Slack, JIRA, Confluence.

You will work alongside other members of the Cyber Security Engineering team who are responsible for researching, architecting and implementing Cyber Security capabilities for the Nine group.

This role will also be exposed to other Cyber Security tools, including endpoint privilege, vulnerability management and identity tools amongst others.

The Cyber Security Support Engineer plays a crucial role in safeguarding Nine’s critical systems and data by overseeing key controls that protect Nine’s data and content.  This role involves maintaining and tuning robust policy settings that control access to key applications and portals, managing access to applications, troubleshooting cyber security application issues and responding to service interruptions and incidents. 

This role will also assist the team in performing other key security functions such as vulnerability management, help coordinate vulnerability remediation efforts, and ensure continuous improvement of security posture. Other cyber security engineering tasks involve product evaluation and implementation, risk management and security incident response. 

Key accountabilities of this role is to:

• Implement, configure, and maintain endpoint solutions to securely manage, monitor, and control access.

• Define and enforce policies and procedures for the management of endpoints ensuring compliance with industry standards and regulations.

• Conduct regular reviews and assessments to identify and remediate security risks related to SWG, CASB and DLP.

• Monitor and audit privileged activities, ensuring compliance with policies and promptly addressing any anomalies or security incidents.

• Conduct regular vulnerability assessments, penetration tests, and security scans on systems, networks, and applications to identify vulnerabilities and weaknesses.

• Stay informed about emerging threats and vulnerabilities by monitoring security advisories, research reports, and threat intelligence sources.

• Translate threat intelligence into actionable insights for managing end user risk

Our highly valued Media Research Analysts are key members within a group of media research specialists who provide insights and data analytics support across the business.

As a key member of the team, you will support a wide range of internal departments across the business including National Sales, Powered, Programming, Program EP’s, Marketing including Trade Marketing, Publicity team. 

Reporting to the Head of Research - Total TV you will be responsible for:

• Responding effectively and in a timely manner to research requests from the sales team
• Producing and maintaining audience reports and dashboards
• Working with the team to proactively develop new sales research presentations and collateral
• Analysing Cross Platform, TV and BVOD ratings and interpreting audience behaviour
• Providing support for bespoke surveys run by the research team
• Using research tools such as LandJ Fusion, Arianna, TVMAP, Clear Decisions, Asteroid, iPORT, Tableau as well as Nine proprietary tools to provide information to sales and other key stakeholders

An exciting opportunity for a Time and Attendance Analyst to join our payroll team based in North Sydney. In this collaborative role you will work across Payroll, People & Culture, IT, Rostering Managers and the wider Nine business to embed and improve processes to capture, track and resolve system maintenance requests and end user issues in relation to the Time & Attendance system (Humanforce). Your attention to detail and demonstrated experience is required to accurately maintain the system, ensure compliance with employee agreements, and deliver training and support. 

Day to day you will: 

• Maintain accurate and updated functional documentation and training materials

• Support the business with system maintenance and access requests and pay related issues

• Ensure maintenance tasks such as updates to Humanforce Workflows and roles / access are tracked and actioned in a time effective manner

• Manage and coordinate the setup of any new awards and ongoing changes

• Maintain reporting lines in the T&A system

• Review and maintain the system to ensure all hours are entered, approved and processed

• Coordinate with Payroll the interface of approved time data into the Payroll system and employee data from the Payroll system to setup employees in Humanforce

• Ensure all statutory and regulatory requirements for payroll are met (statutory holiday calculations, leave and overtime hours) and processed as required

The Research & Insights Analyst will be responsible for providing reporting, research and insights into the performance of Nine's Digital and Publishing brands to key stakeholders within the company to assist in the growth of audience reach & revenue within the competitive digital and publishing marketplace.  

The role sits within the broader Sales Research & Insights team who assist to provide insights across all of Nine’s media assets including Total TV and Total Audio.

Day to day you will:

• Respond effectively to research requests from the sales team and ensure the salesperson understands the research and its application in telling a good sales story for Nine’s Digital & Publishing brands
• Analyse site traffic and find patterns of behaviour that can be leveraged to maximise advertising revenue
• Produce and maintain audience reports and dashboards
• Conduct internal Ad Effectiveness research studies for Nine’s clients including scripting surveys, analysing the data and building presentations of the results
• Use data from industry research tools such as Ipsos Iris Digital Ratings, Roy Morgan, OzTAM and VOZ to provide information to the sales teams for inclusion in proposals and responses to advertising client briefs and to help business strategy

The Cyber Security team provides governance, audit, control, and operational Cyber Security capabilities to support business and operational objectives of Nine group. Minimising friction and managing appropriate risk are key tenets of the team.  The Security team works closely with the Security Cloud Practice, Product Engineering, Network and Infrastructure and Services teams to collaboratively manage cyber controls.

As the Application Support Engineer, Identity, Governance and Administration (IGA), you will be responsible for managing the identity systems, services and environments.  This is an important role within the cyber security team and will provide an opportunity for someone to contribute to a significant uplift in Nines security posture.  This is a permanent full time opportunity. 

Key accountabilities of this role is to 

• Be accountable for providing the operational support of Nine's identity and access management (IDAM) systems and assist with their ongoing deployment.

• Identify ways to improve performance and stability of the services and applications through continuous improvement and automation.

• Collaborate with Nines IDAM stakeholders and contribute to the deployment and improvement plans for the Identity roadmap.

• Work closely with the SOC, functional and technical teams to provide timely resolution of level 2 and 3 identity related incidents and problems.

• Work with application owners to assess and prioritise their readiness to be on-boarded to the identity and access management system and lead the onboarding.

• Perform user access reviews to ensure the principle of least privilege is enforced throughout the organisation.

• Work closely with the cyber risk team to enforce access control policies, standards and guidelines.