Total 34 job vacancies by NEXTDC

As our Customer Service Agent you will provide professional and efficient first points of contact for our customers and visitors within our facilities.  

Being a member of our Customer Service team, you’ll ensure a great experience in all contacts, both reactive and proactive, to achieve the best service outcomes for customers. In addition to this you’ll act as concierge for your facility; this entails coordinating the logistics and accurate documentation of deliveries. 

We have two opportunities for experienced customer centric individuals to join us on a Casual basis, offering between 15-25 hours per week or as agreed with the potential to work across our Canberra site. Work the hours that work for you! 

To be successful in this role you’ll have: 

Customer Focus 

• Greet all visitors to facility in a timely, courteous, and professional manner. 

• Work with internal teams around the country to deliver a seamless customer experience. 

• Provide accurate advice and guidance on customer service requests and incidents. 

Concierge 

• Take telephone calls to facility from both internal and external customers. 

• Assist with coordination of customer and company events and activities at facility. 

• Conduct site inductions with visitors, in coordination with Facilities team, and scan induction paperwork. 

• Conduct audits of critical facility stock and replenish levels as required on: 

Support 

• Provide prompt and friendly communication to customers in person, via telephone, email, and ticketing system. 

• Action internal and external customer requests via all the internal request systems; email, via phone or face to face.  

• Provide first level resolution where possible or escalate requests and incident to the appropriate resolver group.  

As our Customer Service Agent, you will provide professional and efficient first points of contact for our customers and visitors within our facilities.

Being a member of our Customer Service team, you’ll ensure a great experience in all contacts, both reactive and proactive, to achieve the best service outcomes for customers. In addition to this you’ll act as concierge for your facility; this entails coordinating the logistics and accurate documentation of deliveries.

We have two opportunities for experienced customer centric individuals to join us on a Casual basis, offering between 15-25 hours per week or as agreed with the potential to work across any of our 3 sites be it Macquarie Park and/or Artarmon. Work the hours that work for you!

To be successful in this role you’ll have:

Customer Focus

• Greet all visitors to facility in a timely, courteous, and professional manner.
• Work with internal teams around the country to deliver a seamless customer experience.
• Provide accurate advice and guidance on customer service requests and incidents.

Concierge

• Take telephone calls to facility from both internal and external customers.
• Assist with coordination of customer and company events and activities at facility.
• Conduct site inductions with visitors, in coordination with Facilities team, and scan induction paperwork.
• Conduct audits of critical facility stock and replenish levels as required on:

Support

• Provide prompt and friendly communication to customers in person, via telephone, email, and ticketing system.
• Action internal and external customer requests via all the internal request systems; email, via phone or face to face.
• Provide first level resolution where possible or escalate requests and incident to the appropriate resolver group.

As our Account Director, you’ll be responsible for the leadership and development of our government vertical at both Federal and State levels in line with our strategy, vision and values. You’ll use your strong experience and ties to the Australian Government community, along with your deep understanding of the buying cycles, intra-Government relationships and a solid network of clients and partners to position yourself to win deals now, and in the future. 

Key responsibilities  

• Be the subject matter expert on all things Public Sector including providing strategic advice, supporting the broader team in government relations and proactively planning for RFP and tenders  

• Grow, manage and retain Government sales revenue; responsible for new sales and retention, covering specifically the state and local government sector in ACT and NSW 

• Drive business development, forecast accurately, and achieve strategic goals by leading customers through the entire business cycle 

• Build and deepen executive relationships with government clients to help us grow. 

• Influence long-term strategic direction and serve as a business partner 

• Negotiate and manage complex agreements via the entire cycles, presenting to C-level executives in corporate and global customers 

• Understand each customer’s technology footprint, strategic growth plans and business drivers, technology strategy, and competitive landscape 

As our Sustainability Reporting Analyst you’ll be responsible for validating, analysing and producing report-ready data as part of our sustainability and climate-related disclosure requirements.

Here you'll partner with operational, finance, risk and technology teams to ensure the accuracy, consistency, and audit-readiness of our environmental data, particularly regarding scope 1 and scope 2 emissions, primarily driven through electricity, water, and waste usage.

This position also plays an important role by proactively seeking continuous improvements in our data management and reporting, as well as implementing strategic initiatives with our sustainability team to improve our environmental impact and data transparency.

Key responsibilities

We are seeking a passionate and meticulous Sustainability Reporting Analyst to join our newly formed team dedicated to enhancing NEXTDC's sustainability and climate-related disclosures. This position will focus on three main areas:

• Data Capture and Management
• Data Quality and Assurance
• Continuous Improvement

As the People & Culture Administrator, you will provide first level HR support and advice to NEXTDC; supporting the People & Culture (P&C) team across all aspects of administration, including systems and the employee lifecycle. 

As a member of the P&C team, you play a key role driving company culture. Championing the NEXTDC values, you will contribute to a positive work environment and strong employee engagement across the business. 

• Process all employee lifecycle events, including onboarding, training and compliance, changes in employment and offboarding. 

• Provide first line advice to employees, resolving & processing all enquiries 

• Set up and maintenance of P&C Systems to ensure data integrity 

•  Provide admin support for our annual P&C activities e.g.  remuneration reviews, NEXTPOLL engagement surveys etc. 

• Ensure effective delivery of P&C initiatives e.g. Recognition, Health & Wellbeing programs etc. 

• Provide timely and accurate reports to P&C team and internal stakeholders 

• Maintain the P&C Intranet pages to ensure information is up to date, including reviewing our P&C policies, procedures and documentation. 

To start as soon as possible, this is an initial fixed term maternity cover.

As the Project Director, you will be responsible for providing leadership and driving a high-performing, collaborative team culture to safely deliver highly specialised data centre development projects, including base build, fitout out and critical infrastructure expansion works within the Capital Works portfolio.

Reporting to the Head of Capital Works and assisting the Head of Site Development and Chief of Engineering & Design, the Project Director will have extensive experience in the construction of data centres or similar facilities, including a strong understanding of mission critical infrastructure, with a proven ability to safely deliver projects, on time, on budget, and to high quality, while achieving business case objectives.

Key Responsibilities:

• Provide client-side oversight and direction to the project team, to achieve the end-to-end implementation of new data centre solutions, embedding a strong safety culture, and driving operational and business improvement initiatives.
• Lead and oversee development of pre-construction planning activities including design coordination, budgeting, scheduling and procurement, including the engagement and oversight of the Principal Contractor to undertake Early Contractor involvement processes 
• Undertake the role of Principal’s Representative for the building contracts, acting as day-to-day interface with construction-related consultants and contractors for decision-making and stakeholder communications to ensure effective contract management
• Development and execution of project strategy documents, including the project controls plan, procurement strategy, communications, change management, and risk management plans to align with company goals and objectives.
• Coordinate with internal teams and external stakeholders to optimize project outcomes.
• Monitor project progress, identify risks and issues, and implement effective mitigation strategies.
• Prepare, write, and present regular project updates and reports to senior management and stakeholders.

As our Head of Facility Management, you’ll be responsible and accountable for the safety, uptime, efficiency, and overall technical operation of NEXTDC’s critical infrastructure and data centre sites and their local Facility Management teams. You’ll also oversee third parties that provide technical support, maintenance to the national FM team, in order to assure planned outcomes, deliver rapid incident recovery, mitigate & close out problems. 

You will provide technical and operational oversight, in conjunction with our Global Operations Centre, in order to ensure that risks are identified and mitigated, that processes are executed repeatedly  while being the face of Facility Management to our customers. Open communication is paramount here at NEXTDC, and is a key enabler of continuous improvement. You’ll successfully work with leaders across the company, in concert, to support the Customer Experience outcomes that NEXTDC’s products and services promise partner with internal teams, customers, and other stakeholders.

What you’ll do:

• Responsible for overseeing the maintenance, operation, resolution, and presentation of our data centre facilities and their critical systems in order to provide SLA compliant outcomes to customers, product support and issue resolution
• Lead the NEXTDC Facility Management team, a group of on-the-ground (local) technically skilled operational professionals who take responsibly and accountability for the successful operation of each of and all of our data centres
• Collaborate with customers and NEXTDC leaders to ensure that the service provided to our customers is consistent across all NEXTDC sites and meets or exceeds commitments and expectations
• Drive compliance in execution by all stakeholders in regard to policies, processes and outcomes that are critical to NEXTDC’s successful operation
• Negotiation (in collaboration with other relevant stakeholders), operation, and management of Maintenance & Support Contracts and the like, in order to cost effectively deliver the optimal balance of national capabilities in the context of local needs
• Recruit, lead, manage and develop local Facility Managers, Services Managers and Data Centre Technicians to be highly engaged and successful in their roles
• Drive a culture of creating and maintaining of good working relationships with customers, vendors, suppliers, contractors and internal stakeholders.

We're happy for this position to be based in either Sydney or Melbourne.

As our Head of Energy, you’ll be responsible for developing and executing NEXTDC’s energy procurement and investment strategy. You’ll need great relationships with our customers’ energy teams, our energy suppliers & network operators, and be able to engage power plant developers, as well as relevant government and industry bodies – all in conjunction with our internal experts.

Partnering with internal teams, customers, and other stakeholders, will be critical to your success. You will lead the development and execution of a roadmap that delivers NEXTDC’s:

• energy procurement future capability
• investment in sustainable energy generation and storage
• engagement in electrical grid services markets
• evolution of onsite back-up power generation, and
• success with Customers and other key stakeholders

Your overarching goal is to successfully deliver both NEXTDC’s and our Customers’ energy consumption related sustainability goals.

What you’ll do:

• Develop and maintain the roadmap for our power procurement, storage and generation strategy & investment
• Lead discussions with customers, in conjunction with our Account managers
• Drive NEXTDC’s plan to achieve 100% carbon free power consumption.
• Be a key part of our in-house expertise in greenhouse gas emissions (scopes 1-4), the NEM, AEMO, investment in power & storage
• Partner with our Head of Sustainability.

We are happy for this position to be based in Brisbane, Melbourne or Sydney.

As the People & Culture Coordinator, you will provide first level HR support and advice to NEXTDC; supporting the People & Culture (P&C) team across all aspects of administration, including systems and the employee lifecycle. 

As a member of the P&C team, you play a key role driving company culture. Championing the NEXTDC values, you will contribute to a positive work environment and strong employee engagement across the business. 

• Process all employee lifecycle events, including onboarding, training and compliance, changes in employment and offboarding. 

• Provide first line advice to employees, resolving & processing all enquiries 

• Set up and maintenance of P&C Systems to ensure data integrity 

•  Provide admin support for our annual P&C activities e.g.  remuneration reviews, NEXTPOLL engagement surveys etc. 

• Ensure effective delivery of P&C initiatives e.g. Recognition, Health & Wellbeing programs etc. 

• Provide timely and accurate reports to P&C team and internal stakeholders 

• Maintain the P&C Intranet pages to ensure information is up to date, including reviewing our P&C policies, procedures and documentation. 

To start as soon as possible, this is an initial fixed term maternity cover.