Total 47 job vacancies by Cuscal

Our client’s success is our success. And you make it happen 
 
Payment systems are complex, regulated and ever-changing. And, while we may be small, we are at the forefront of innovation punching above our weight. We’re enabling the future for our clients through tech like digital payment solutions, the New Payment Platform (NPP), buy now, pay later, and open banking.  
 
Our product teams are the eyes and ears of Cuscal. They’re client-focused relationship managers, serving everything from business development, marketing, fraud, and customer support. They work out what clients need, so we can build it and launch it… often, in months, not years.  
 
We are looking for a Data Scientist to join our Financial Crime Team and help advance our Financial Crimes monitoring program  

As payment methods evolve, so too do the efforts of criminals in their attempts to defraud businesses and consumers.  From sophisticated online scams to identity theft and phishing. We’re looking for a Data Scientist to continue to drive forward Cuscal’s robust fraud monitoring solutions that leverage artificial intelligence (AI) and Machine Learning (ML) to stay ahead of emerging fraud trends, while protecting our clients; their customers, brand, and balance sheets.  

Reporting to the Senior Data Scientist, the Data Scientist will identify, prioritise and undertake a range of research and analytical activities leveraging all available data assets to help solve complex business problems.  

About the Role: 

1) Data Science Strategy and Planning: 

• Develop Cuscal fraud detection and prevention strategies to stay ahead of emerging fraud trends and evolving threats.  

• Formulate a coherent cross-business approach and strategic/tactical plan for big data initiatives. 

2) Data Analysis and Modelling 

• Conduct proactive, in-depth analysis of multiple data sets to prevent high-risk and financial crimes activity and emerging threats or optimize current monitoring across multiple channels, including cards, 3D secure, digital wallets, real-time payments, and PayTo.  

• Develop and optimise predictive modelling software programs, algorithms, and automated processes to cleanse, integrate, and evaluate large data sets from multiple disparate sources. 

• Perform deep-dive analyses of experiments through reliable modelling methods that include numerous explanatory variables and covariates.  

• Translate analytical insights into concrete, actionable business, process, or product improvement recommendations. 

3) Continuous Improvement: 

• Deliver continuous improvement activities to prevent threats while optimizing customer experience and operational outcomes, including improvements to identify undetected fraud.  

• Ensure all processes for data analysis, machine learning models, and model governance are aligned to Cuscal’s AI strategy, including best practice guidelines for instrumentation and experimentation. 

• Adopt data science best practices to deliver quantitative improvements to the analytics and process modelling functions.

About You: 

• University qualification in data science, Computer Science, Statistics, or a related field. Industry certifications related to data science and fraud detection highly regarded  

• Demonstrated experience working with tools that deploy fraud rules and Machine Learning algorithms. 

• Financial Services experience in payments, Card payments, Acquiring, 3D secure, Digital banking and real-time payments. Experience in fraud and financial crimes is desirable.   

• Understanding of relational databases and programming, including SQL, R, and Python 

• Experience interpreting data from visualisation tools such as PowerBI and visualisation libraries such as Matplotlib, Seaborn, and Plotly. 

• Data mining of large data sets to identify emerging patterns, trends and opportunities. 

• Knowledge of Natural Language Processing and Large Language Models is desirable.  

Join us at the forefront of payments 
   
Why Cuscal? 
We are in the rapidly evolving world of payments, and we are committed to providing a diverse and inclusive workplace where the very best talent in Australia chooses to work. We support our colleagues with flexible work arrangements through our hybrid model whilst also offering a wide range of educational, financial, lifestyle, health & wellbeing benefits. 
 
Next Step 
If you think this role is the right fit for you, we invite you to apply. Let’s explore who you are and what drives you. We’d love to share our vision for the future of the payments sector. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. 
     
Cuscal does not accept unsolicited resumes from recruitment agencies and search firms. Please do not email or send unsolicited resumes to any Cuscal employee, location or address. 

We are looking for a Financial Analyst, Regulatory Reporting & Treasury to join our Finance, Reporting & Control team.

What is this role about?

In this newly created, critical role, you will be responsible for the preparation and submission of accurate APRA regulatory reports. You will work closely with various departments to gather necessary data and ensure timely reporting. Daily monitoring and reconciliation for the Treasury function, responsibility for internal reporting and monitoring of prudential limits; and ensuring a robust control environment where risk is managed on a daily basis.

Here's more of what you’ll work on:

• Ownership and maintenance of the team’s regulatory reporting requirements calendar
• Preparation and submission of Group Finance’s APRA reporting requirements, primarily including Balance Sheet, Liquidity, Risk and Capital Adequacy reporting
• Collaborate with finance, risk, and compliance teams to gather and validate data for reporting purposes
• Conduct data analysis and ensure completeness of regulatory returns
• Assist in Regulatory Capital reporting to the Board and sub-committees
• Preparation of Regulatory Capital forecasting
• Providing support and inputs to the Risk team to assist them in discharging their APRA governance and risk management duties
• Preparation of daily Treasury control functions (P&L review, reconciliations)
• Daily and monthly monitoring of prudential limits (e.g. APS 110/111 Capital, APS 221/222 exposures) in line with internal policy and APRA requirements
• Conduct detailed analyses of treasury data to identify trends and variances
• Maintain and reconcile Treasury related general ledger accounts to ensure accuracy and integrity of financial data, as well as resolve and escalate reconciliation issues in accordance with policy
• Ensure all assigned tasks are performed per documented internal policies

Our client’s success is our success. And you make it happen 

Payment systems are complex, regulated and ever-changing. And, while we may be small, we are at the forefront of innovation punching above our weight. We’re enabling the future for our clients through tech like the New Payments Platform (NPP) and open banking.  
 
Our product teams are the eyes and ears of Cuscal. They’re client-focused relationship managers, serving everything from business development, marketing, fraud, and customer support. They work out what clients need, so we can build it and launch it… often, in months, not years.  
 
We are looking for a Billing Officer to join our Shared Services team.  

Shared Services refers to the domain within our Product Division that has business ownership and accountability for the common assets and functions used within the Product Division. Shared Services is complex.  As the link between other product domains, we are the business owner of over 40 applications.  

Our Client Interfaces and Billing squad exists to make it easy for clients to access Cuscal systems and make Cuscal fees and billing simple so they can optimise their costs. Reporting to the Senior Product Manager, the Billing Officer is responsible for the accurate, timely and efficient completion of client billing activities. 

About the Role: 

• Own monthly billing and reporting processes including the preparation and submission of monthly metrics and billing reports for transaction processing fees  

• Handly monthly invoice processing from vendors and to clients by retrieving/collating reports and initiating invoicing processes 

• Validate and process invoices from payment schemes and industry associations including volume-based charges and agreed thresholds.   

• Accurately calculate and submit manual billing for low-volume products when necessary. 

• Respond promptly to inquiries regarding billing calculations and validations.   

• Support client contract renewals by providing up-to-date pricing and billing details to the sales team. 

• Ensure consistency and accuracy of revenue fee codes and expense billing lines across various systems.  

• Conduct monthly audit checks to ensure billing accuracy and completeness.  

• Investigate and resolve billing discrepancies reported by internal client or product teams  

About You: 

• Tertiary qualifications in accounting, finance or business  

• Experience with or knowledge of payment schemes highly regarded 

• Advanced excel skills  

• High level of proficiency in other Microsoft applications (including Word and Outlook). 

• High level of accuracy, numeracy, and attention to detail.   

• Ability to identify, investigate and reconcile exceptions and variances. 

Join us at the forefront of payments 
   
Why Cuscal? 
We are in the rapidly evolving world of payments, and we are committed to providing a diverse and inclusive workplace where the very best talent in Australia chooses to work. We support our colleagues with flexible work arrangements through our hybrid model whilst also offering a wide range of educational, financial, lifestyle, health & wellbeing benefits. 
 
Next Step 
If you think this role is the right fit for you, we invite you to apply. Let’s explore who you are and what drives you. We’d love to share our vision for the future of the payments sector. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. 
     
Cuscal does not accept unsolicited resumes from recruitment agencies and search firms. Please do not email or send unsolicited resumes to any Cuscal employee, location or address.

We are looking for a Software Engineer to join our Shared Services domain.   

As a member of our Client Interface and Billing team, you’ll be responsible for developing, maintaining, and supporting applications and systems that support the business needs of the customer. This includes analysis, design, build, test, and documenting solutions according to approved current standards and best practice methodology.  

In this role you will be responsible for:  

• Preparing technical specifications and program design documents to meet user requirements and functional specifications.  
• Performing analysis to support application and system design. 
• Analysing, designing, developing and testing software solutions that meet user requirements according to approved IT standards and best practice methodology. 
• Adhering to architecture, design, implementation, and security standards and best practices. 

• Developing reusable software building blocks to enable faster delivery. 

Our client’s success is our success. And you make it happen! 

Payment systems are complex, regulated and everchanging. We are an established market leading brand who are focused on driving client growth. We’re at the forefront of innovation punching above our weight. We’re enabling the future for our clients through innovative technology like the New Payments Platform (NPP) and open banking.    

We are an unlisted public company and one of five licensed banks in Australia with full direct connectivity and production capability across all domestic payment systems. Whilst the major banks leverage this capability for their consumer and business clients, our B2B model focuses on enabling other banks, fintech’s and corporates to deliver innovative and competitive payment and digital solutions to their clients and customers. 

We are looking for an Information Security Risk Management Lead in our Group Risk and Compliance Team.  

Reporting to the Head of Operational Risk and Compliance, the Information Security Risk Management Lead is responsible for technology risk advisory, review/challenge, oversight and monitoring over information security and data risk frameworks and how it is operationalised. 

This is a highly visible role in the business ensuring technology risks are effectively identified, assessed, managed and monitored across Cuscal. Responsibilities of the Information Security Risk Management Lead in the team’s capacity as the second line of defence under the Risk Management Framework fall into four key areas: 

1) Technology Risk Management Framework Advisory, Oversight and Monitoring 

• Ensure Information Security Risks (technology and cyber) and Data risks are adequately managed through Cuscal’s frameworks in line with regulatory requirements (e.g. CPS 234,230, CPG 235 etc.), industry best practices and operating environment in line with three lines of defence   
• Ensure line 2 risk management capability is built and sustained to review, challenge, oversight and assurance reinforcing and maturing line 1 accountability with the business owners   
• Work collaboratively with Product domains, Engineering and corporate functions to embed technology risk management practices into everyday activities, embed controls, and monitor/report on issues.  
• Foster a risk culture that promotes open communication, transparency, and ownership of risk at all levels of the organisation  
• Risk Reporting & Analytics: Provide insights derived from technology and data risk reporting to the Board and Executive Leadership Team 

2) 2nd Line Review, Challenge and Oversight 

• Review and challenge risk/RiC assessments, adequacy and effectiveness of risk mitigation strategies, controls, and action plans implemented by 1st line teams.   
• Critically assess incidents, breaches, and near misses to identify systemic issues and recommend appropriate remediation actions.  
• Ensure the continuous improvement of risk management practices by engaging with business units to provide constructive feedback and challenge assumptions.   
• Act as a trusted advisor to senior leadership and business units on operational risk matters, including emerging risks, regulatory changes, and industry trends.   
• Drive education and training programs to elevate operational risk awareness and capabilities across the organisation.   
• Collaborate with product, client, and technology teams to ensure operational risk considerations are integrated into new initiatives, system changes, and major projects.   
• Line 2 support for assessments of third-party technology risks and controls. 

3) Emerging Risks and Innovation 

• Stay informed about the latest developments in AI and other emerging technologies to proactively identify potential risks. Support Cuscal teams in rapidly adopting new technologies in a safe and controlled manner. 
• Review/provide oversight over initiatives to automate technology risk & controls monitoring processes using advanced tools and technologies.  
•  Promote a culture of innovation in risk management practices, encouraging the adoption of new approaches and technologies. 

4) Stakeholder Engagement 

• Work closely with internal and external stakeholders as required, to ensure a cohesive approach to technology risk management.  
• Develop and deliver training programs to enhance technology risk awareness and competency across Cuscal.  
• Promote and drive a positive risk culture to lift overall risk management maturity across Cuscal.   

About You 
To be successful in this position you will have the following skills and experience: 

• Bachelor’s degree in information technology, Information Systems, Risk Management, Cybersecurity, Computer Engineering, or a related field. Relevant certifications (e.g., CRISC, CISA, CISSP) are desirable. 
• Minimum of 4-6 years of experience in technology risk management within the financial services industry. 
• Strong knowledge of risk management and IT frameworks and standards such as ITIL, ISO 27001, NIST, COBIT, and relevant APRA guidelines (CPS234, CPG235, CPS230, CPS220) 
• Demonstrated experience in managing risks associated with AI, machine learning, and other emerging technologies. 
• Prior experiencing leading risk maturity uplift at another organisation within a function, business unit or risk class. 
• Strong project management skills, including planning, execution, and stakeholder management. 

What’s it like to work here? 

As well as good pay and a great culture, we back our employees by helping them work towards industry-recognised qualifications, using online learning, training modules and career planning tools for you to grow with us. We are committed to providing a diverse and inclusive workplace where the very best talent in Australia chooses to work. We support our colleagues with flexible work arrangements through our hybrid model whilst also offering a wide range of financial, lifestyle, health & wellbeing benefits. 

 
Next Step 
If you think this role is the right fit for you, we invite you to apply. Let’s explore who you are and what drives you. We’d love to share our vision for the future of payments sector. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. 
   
Cuscal does not accept unsolicited resumes from recruitment agencies and search firms. Please do not email or send unsolicited resumes to any Cuscal employee, location or address. 

What is this role about?

Manager, Data Governance will work alongside Senior Manager, Data Governance to lead the data risk management and data governance function.

The role is essential for ensuring data risks are effectively identified, assessed, managed and monitored across Cuscal, in line with regulatory expectations (CPG235).

Here’s more of what you’ll work on:

• Execute Data and Data Risk Management Roadmap, Workplan: Lead the execution of Data and Data Risk Management Roadmap, Work Plan to implement data management principles.
   
• Embed Risk Practices and Mindset: Collaborating with product domains and corporate functions to embed data risk management principles and minimum requirements into day-to-day business activities.
   
• Risk Reporting and Analytics: Prepare regular updates for review highlighting key risk areas and recommendations, for reporting at Data Governance Committee (DGC), Technology Risk Committee, Enterprise Risk Committee.
   
• Facilitations of workshops: Bringing data under management at Cuscal to ensure critical data elements are identified, understood with business lineage, have quality requirements defined, have risks and controls assessed, and data issues managed, reported and resolved.
   
• Line 1 Risk: Perform 1LoD data risk management supporting teams with risk identification, assessment, incident and issue management, controls implementation and vendor risk assessment.
   
• Operationalise the Data Operating Model: Act as change champion and SME for Data Owners and Data Stewards.
   
• Custodian of Data Governance Tool: Support the rollout and adoption of the tool to product domains and corporate functions. 

What is this role about? 

The Support Engineer will, ensuring the availability, performance, and maintenance of mission critical systems. 

As a member of our DevOps Engineering team, you’ll be responsible for: 

• Taking ownership of the operational lifecycle, including incident, change, and problem management.  

• Proactively monitor systems, respond swiftly to incidents, and work to resolve underlying problems to prevent future occurrences, ensuring minimal service disruption and maximum uptime. 

• Providing 24 x 7 rostered on-call support where required by management. 

• Providing expertise and input into operational design and process. 

• Ensuring appropriate user access and service requests actioned to agreed standards. 

• Maintaining and update documentation related to configuration, processes, and best practices.  

• Contributing to the organisation’s mission of delivering resilient, high-performing technology services to its customers, while embracing the DevOps philosophy of continuous improvement and agility. 

We are looking for a Cyber Threat Detection & Response Analyst to identify, analyse and respond to cybersecurity threats that may impact Cuscal.

What is this role about?

As the Cyber Threat Detection & Response Analyst, you will play a critical part in safeguarding Cuscal’s digital assets and ensuring the resilience of its systems against cyberattacks. The analyst will utilize advanced threat detection techniques and tools to detect, investigate, and mitigate potential security incidents, collaborating closely with internal teams and external stakeholders to provide timely responses to emerging threats.

Here’s some more insight into what you’ll work on,

• Monitor security alerts and events generated from multiple sources, including Security Information and Event Management (SIEM) systems, Endpoint Detection and Response (EDR) tools, and other detection technologies.
• Conduct proactive threat hunting activities to identify suspicious activity within the environment.
• Analyse network traffic and system logs to identify patterns, trends, and potential threats.
• Develop custom detection rules, use cases, and threat models based on current threat intelligence and organizational needs.
• Respond to security incidents by conducting thorough investigations and coordinating with relevant teams for remediation.
• Provide containment, eradication, and recovery actions to minimize the impact of security incidents.
• Utilize threat intelligence feeds to stay updated on the latest attack techniques, tactics, and procedures (TTPs) used by threat actors.
• Analyse the relevance and impact of threat intelligence on the organization's environment and recommend preventive measures.

We are looking for a Software Engineer to join our Data Domain.

As a member of our Data Services team, you’ll be responsible for developing, maintaining, and supporting data products leveraging all data available within Cuscal to create new value for our clients. This includes analysis, design, build, test, and documenting solutions according to approved current standards and best practice methodology.

In this role you will be responsible for:

• Preparing technical specifications and low-level design documents to meet user requirements and functional specifications.
• Designing and developing applications on Cuscal’s AWS platform using serverless and container services
• Implementing CI/CD pipelines and utilising IaC tools for provisioning cloud resources in AWS
• Analysing, designing, developing, and testing software solutions that meet user requirements according to approved IT standards and best practice methodology.
• Adhering to architecture, design, implementation, and security standards and best practices.
• Developing reusable software building blocks to enable faster delivery.
• Writing high-quality code that satisfies customer needs and follows the endorsed coding standards.

We are looking for a Financial Systems Analyst to join our Finance, Data and Strategic Initiatives function, to support the delivery of key initiatives as part of the on-going development of the finance function and help to maintain the operating effectiveness of assigned finance systems and reports to ensure they are fit for purpose.

What is this role about?

In this newly created role, you will work within a dynamic finance team at the forefront of driving change, uplifting and integrating finance systems to facilitate robust and reliable insight and analysis. support the development and maintenance of a robust control environment over finance systems and associated processes.

Here's more of what you’ll work on:

• Support the enhancement and maintenance of a robust control environment over finance systems and associated processes with a focus on simplification, standardisation and automation.
• Perform Finance System administration activities for allocated Finance Systems.
• Maintain accurate records of Finance systems and configurations, as well as related policies and procedures.
• Ensure compliance with relevant laws, regulations, and organizational policies. Respond to audit queries on a timely basis.
• Participating in risk management awareness sessions and forums as required.

We are looking for a Planning Analytics Developer to join our Finance function to help us accelerate the enhancement of financial reporting capabilities.

What is this role about?

In this newly created role, you will work within a dynamic finance team at the forefront of driving change, uplifiting our finance systems. You will develop Cuscal’s IBM Planning Analytics environment, including new projects and initiatives, ensuring system optimisation and availability. You’ll support and maintain existing IBM Planning Analytics models, (including changes & enhancements) and development, testing, implementation and change management of new functionality.
Here's more of what you’ll work on:

• Provide technical guidance regarding the IBM Planning Analytics environment development roadmap for Finance.
• Responsible for ongoing IBM Planning Analytics development to meet reporting requirements (including self-service/web reporting).
• Supporting the development and maintenance of relevant budgeting and rolling forecast processes in IBM Planning Analytics.
• Upskilling and training wider team on IBM Planning Analytics.
• Development of end user training guides and standard operating procedures.
• Provide technical support, training and guidance to end-users and other staff.
• Collaborate with Enterprise Technology Solutions to ensure we are up to date with their latest requirements.

Cuscal – where curiosity and expertise are rewarded. 

Be part of a smaller team taking on a bigger role – a role where your curiosity, your energy, your ambition is rewarded. You’ll grow with us in an unconventional way where sideways develops you as much as up; where voices are heard and ideas are tested, and new things are created in fast-paced and efficient ways. Where your expertise and excellence are seen and valued. 

What is this role about?

This role supports the Finance Business Manager and our Product Team by providing quality financial advice, modelling, reporting, budgeting, forecasting and other financial functions to enable our teams to build innovative technology solutions for our clients. 
  
The responsibilities in this role include:

Monthly Reporting:

• Responsible for full end to end (E2E) accounting for all strategic projects.
• Steering committee reporting packs for all strategic projects.
• Presentation of project financial reporting to steering committee members as required.
• Benefit realisation reporting for all strategic projects on a monthly basis.
• Preparing and posting project journals as required.

Forecasting & Budgeting:

• Prepare and maintain project budget / forecast models as required
• Analysis of inputs, particularly transaction drivers (or similar)
• Prepare reporting on budget / forecast submissions, including performance against target and variance analysis
• Monthly reforecasting for strategic projects, both cost and benefits.

Decision Support:

• Assistance with preparation of Project Evaluation Models, Project Business Cases and other governance artefacts as required for strategic projects and other projects as required.
• Build and maintain financial models.
• Analysis and review of project forecasts and assisting Project Managers with financial analysis of projects.
• Benefit and contract review for application of accounting standards.
• Other ad-hoc financial analytical activities as required.
• Assisting Project Managers and other Project community members with preparation of financial summaries for inclusion in business cases and other project documentation as required.

What can you bring?

This role requires the successful candidate to have strong analytical skills and be able to interpret and evaluate data.  You will also bring your strong financial modelling skills to the role along with your ability to understand business objectives and drivers and how they translate into financial measure.
  
As the successful candidate you will have experience working in a commercial environment and previous experience working on projects. This role is a very visible one within Cuscal so you will get the opportunity to present to and work with key stakeholders. 
  
A relevant university degree will be essential with at least 4 years’ commercial experience and an understanding of resource costing methodologies will be highly regarded.            

Although not required, any experience with FTE reporting or product control treasury is highly desirable. 

Why Cuscal? 
We are in the rapidly evolving world of payments, and we are committed to providing a diverse and inclusive workplace where the very best talent in Australia chooses to work. We support our colleagues with flexible work arrangements through our hybrid model whilst also offering a wide range of educational, financial, lifestyle, health & wellbeing benefits. 
 
Next Step 
If you think this role is the right fit for you, we invite you to apply. Let’s explore who you are and what drives you. We’d love to share our vision for the future of payments sector. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. 

Cuscal does not accept unsolicited resumes from recruitment agencies and search firms. Please do not email or send unsolicited resumes to any Cuscal employee, location or address. 

Our client’s success is our success. And you make it happen 
 
Payment systems are complex, regulated and ever-changing. And, while we may be small, we are at the forefront of innovation punching above our weight. We’re enabling the future for our clients through tech like NPP (New Payment Platform), buy now, pay later, and open banking.  
 
Our product teams are the eyes and ears of Cuscal. They’re client-focused relationship managers, serving everything from business development, marketing, fraud, and customer support. They work out what clients need, so we can build it and launch it… often, in months, not years.  
 
We are looking for a Financial Crimes Data Analyst to join our Financial Crime Team.  

As payment methods evolve, so too do the efforts of criminals in their attempts to defraud businesses and consumers.  From sophisticated online scams to identity theft and phishing. We’re looking for a Financial Crimes Data Analyst  to champion data-driven insights for the financial crimes domain, leveraging high volumes of data and storytelling expertise to support risk mitigation strategies.   

About the Role: 

• Provide data visualisation expertise using Power BI, including data modelling.  

• Drive the implementation and validation of new and emerging data sets, including the validation of proficiency of AI and Machine learning models.  

• Provide insights to management and stakeholders, such as current fraud typologies and trends to support client and internal engagement activities.     

• Represent financial crime analytics while partnering with Data Engineers and stakeholders regarding data requirements.   

• Validate fraud controls implemented by clients to ensure adherence to the Cuscal Fraud Management Program.   

• Document, deliver and refine process and procedures to create accurate and efficient insights.  

• Conduct merchant reviews for onboarding requests and ongoing risk monitoring, partnering with our clients to assess fraud and scam risks in clients onboarding their customers.   

About You: 

• Tertiary qualification in data analytics, financial crime or criminology  

• Advanced knowledge of Data visualisation tools such as Power BI   

• Proven experience in Databricks and SQL  

• Demonstrated Experience making recommendations through data driven insights 

• Experience using fraud detection systems, including rule writing  is highly regarded 

Join us at the forefront of payments 
   
Why Cuscal? 
We are in the rapidly evolving world of payments, and we are committed to providing a diverse and inclusive workplace where the very best talent in Australia chooses to work. We support our colleagues with flexible work arrangements through our hybrid model whilst also offering a wide range of educational, financial, lifestyle, health & wellbeing benefits. 
 
Next Step 
If you think this role is the right fit for you, we invite you to apply. Let’s explore who you are and what drives you. We’d love to share our vision for the future of the payments sector. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. 
     
Cuscal does not accept unsolicited resumes from recruitment agencies and search firms. Please do not email or send unsolicited resumes to any Cuscal employee, location or address. 

Our client’s success is our success. And you make it happen 
Payment systems are complex, regulated and ever-changing. And, while we may be small, we are at the forefront of innovation punching above our weight. We’re enabling the future for our clients through tech like NPP (New Payment Platform), buy now, pay later, and open banking.  
 
Our product teams are the eyes and ears of Cuscal. They’re client-focused relationship managers, serving everything from business development, marketing, fraud, and customer support. They work out what clients need, so we can build it and launch it… often, in months, not years.  
 
We are looking for a Fraud Analyst to join our Financial Crime Team.  
As payment methods evolve, so too do the efforts of criminals in their attempts to defraud businesses and consumers.  From sophisticated online scams to identity theft and phishing. We’re looking for a Fraud Analyst who can protect our clients by analysing multiple data sets to prevent high-risk, fraudulent activity and emerging threats across payments and digital banking channels 

About the Role: 

• Proactive analysis of multiple data sets to prevent high-risk and fraudulent activity and emerging threats across multiple channels, including cards, 3D secure, digital wallets, real-time payments, digital, account-to-account payments (BPay and Direct entry) and PayTo.  

• Detection of fraudulent activities at the earliest opportunity, deploying fast and effective fraud rule mitigants. 

• Utilise network analysis and investigative techniques to understand, detect and mitigate money mule activity.    

• Use transactional analysis to conduct merchant reviews and ongoing risk monitoring, partnering with our clients to assess fraud and scam risks.   

• Conduct trend analysis across the fraud detection systems and realign detection capabilities with various structured and unstructured data.   

• Provide insights to management and client advisory roles, such as current fraud typologies and trends to support client and internal engagement activities. 

About You: 

• Tertiary qualification in data analytics, financial crime or criminology  

• Advanced knowledge of Data visualisation tools such as Power BI    

• Proven experience in Databricks and SQL  

• Demonstrated Experience making recommendations through data driven insights  

• Experience using fraud detection systems, including rule writing  is highly regarded 

Join us at the forefront of payments 
   
Why Cuscal? 
We are in the rapidly evolving world of payments, and we are committed to providing a diverse and inclusive workplace where the very best talent in Australia chooses to work. We support our colleagues with flexible work arrangements through our hybrid model whilst also offering a wide range of educational, financial, lifestyle, health & wellbeing benefits. 
 
Next Step 
If you think this role is the right fit for you, we invite you to apply. Let’s explore who you are and what drives you. We’d love to share our vision for the future of the payments sector. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. 
     
Cuscal does not accept unsolicited resumes from recruitment agencies and search firms. Please do not email or send unsolicited resumes to any Cuscal employee, location or address. 

We are looking for a Software Engineer to join our Issuing domain.  

As a member of our Platform Delivery team, you’ll be responsible for developing, maintaining, and supporting applications and systems that support the business needs of the customer.

This includes analysis, design, build, test, and documenting solutions according to approved current standards and best practice methodology

In this role you will be responsible for:

• Preparing technical specifications and program design documents to meet user requirements and functional specifications.
• Performing analysis to support application and system design
• Analysing, designing, developing and testing software solutions that meet user requirements according to approved IT standards and best practice methodology.
• Adhering to architecture, design, implementation, and security standards and best practices.
• Developing reusable software building blocks to enable faster delivery.

We are looking for a Privilege Access Management (PAM) Engineer to design, implement, and administer Cuscal’s privileged access management systems and tools.

What is this role about?

As the PAM Engineer, you will ensure the secure management of privileged accounts, minimizing the risk of unauthorized access to critical systems and data. The PAM Engineer plays a crucial role in enforcing least privilege principles, supporting compliance requirements, and enhancing the Cuscal’s overall security posture by safeguarding privileged credentials and preventing potential insider threats.

Here’s some more insight into what you’ll work on,

Design and Implementation of PAM Solutions:

• • Lead the deployment, configuration, and maintenance of Privilege Access Management systems.
  • Design and implement secure processes for managing privileged credentials, including password vaulting, session monitoring, and multi-factor authentication for privileged accounts.
  • Collaborate with cross-functional teams, including IT, compliance, and business units, to ensure PAM solutions meet organizational needs and regulatory requirements.

PAM Operations and Administration:

• • Monitor and manage daily operations of PAM systems, ensuring the availability, performance, and security of privileged accounts.
  • Manage the lifecycle of privileged accounts, including provisioning, de-provisioning, rotation, and auditing of credentials.
  • Conduct regular reviews of privileged access rights and ensure accounts adhere to the principle of least privilege.

Incident Response

• • Investigate and respond to any security incidents or anomalies related to privileged access
  • Collaborate with the incident response team to ensure proper handling and mitigation of privileged account-related incidents.

Compliance and Auditing:

• • Ensure PAM processes and systems comply with regulatory frameworks and standards (e.g., CPS234, PCI-DSS, NIST).
  • Maintain audit logs and generate reports on privileged access activities for security and compliance purposes.

Our client’s success is our success. And you make it happen! 

Payment systems are complex, regulated and everchanging. We are an established market leading brand who are focused on driving client growth. We’re at the forefront of innovation punching above our weight. We’re enabling the future for our clients through innovative technology like the New Payments Platform (NPP) and open banking.    
 
We are an unlisted public company and one of five licensed banks in Australia with full direct connectivity and production capability across all domestic payment systems. Whilst the major banks leverage this capability for their consumer and business clients, our B2B model focuses on enabling other banks, fintech’s and corporates to deliver innovative and competitive payment and digital solutions to their clients and customers. 

We are looking for a Client Solutions Consultant to join our Client Delivery Team  

The Client Solution Consultant is responsible for working across the Client engagement journey from pre-sales through to delivery, setting Cuscal and our Clients up for success. The responsibilities of the role sit across three key areas:  

Lead Pre-Sales and Discovery 

• Promote a basic understanding of Cuscal’s standard products, key benefits, market obligations, enablement activities, and business-as-usual activities. 

• Conduct presentations and lead discovery sessions with clients (including prospective clients) to ensure that client needs and relevant constraints are fully understood and documented 

• Identify (alongside sales colleagues) opportunities for sale of further Cuscal products that meet client needs and deepen relationships.    

• Document the gaps between the client needs and Cuscal’s standard solutions to enable effective roadmap, feasibility and estimation discussions 

Solution Design & Documentation 

• Capture a clear scope of work, deliverables, acceptance criteria, assumptions, and costs in Cuscal’s standard format for Statements of Work    

• Document, analyse and communicate challenges and solution options that address the Client needs  

• Contribute to the development of adaptable and/or re-usable materials to communicate high level functional solutions for client engagements as part of the sales process 

• Identify potential delivery risks as well as potential mitigation strategies 

 Solution Delivery Support 

• Provide a detailed handover to the delivery team at commencement of the implementation   

• Act as a point of escalation for internal stakeholders and the client throughout the implementation process for supporting project teams.  

• Lead and/or contribute to knowledge management and continuous improvement activities 

About You 
To be successful in this position you will have the following skills and experience: 

• You are passionate about enabling excellent client outcomes.    

• Tertiary qualifications in Information Technology, commerce, finance or related subjects is desirable   

• Outstanding verbal, written and presentation skills, with the ability to build effective customer relationships  

• Strong industry knowledge of payments ecosystems, and/or strong understanding of Cuscal’s product and technology solutions  

• Excellent business process and/or project experience using tools such as Visio, Jira, PowerPoint    

• Enterprise-level business project experience, with strong process analysis, design and documentation 

What’s it like to work here? 

As well as good pay and a great culture, we back our employees by helping them work towards industry-recognised qualifications, using online learning, training modules and career planning tools for you to grow with us. We are committed to providing a diverse and inclusive workplace where the very best talent in Australia chooses to work. We support our colleagues with flexible work arrangements through our hybrid model whilst also offering a wide range of financial, lifestyle, health & wellbeing benefits. 

Next Step 
If you think this role is the right fit for you, we invite you to apply. Let’s explore who you are and what drives you. We’d love to share our vision for the future of payments sector. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. 
   
Cuscal does not accept unsolicited resumes from recruitment agencies and search firms. Please do not email or send unsolicited resumes to any Cuscal employee, location or address. 

Cuscal – where curiosity and expertise are rewarded. 

Be part of a smaller team taking on a bigger role – a role where your curiosity, your energy, your ambition is rewarded. You’ll grow with us in an unconventional way where sideways develops you as much as up; where voices are heard and ideas are tested, and new things are created in fast-paced and efficient ways. Where your expertise and excellence are seen and valued. 
 
We are looking for a Payroll Coordinator to join our Finance Team.  

Reporting to the Manager, Financial and Remuneration Services, the Payroll Coordinator is responsible for performing the day-to-day activities associated with the timely and accurate processing of remuneration payments and employee entitlements, and administration of an efficient and effective payroll processing function whilst complying with statutory obligations and legislation requirements 

About the Role: 

• Co-ordination, preparation and distribution of monthly and off cycle payroll and related tasks  

• Administering salary packaging programs and processes for all employees 

• Interepreation and implementation of relevant BF&I awards as well as Cuscal policies/procedures  

• Producing remuneration related reporting and insights 

• Preparing reconciliation and reporting to fulfil statutory, legal and compliance requirements  

• Processing annual remuneration review and bonus payments in line with Cuscal policies 

• Monitor and action payroll enquires and requests 

• Contributing to to continuous improvement initiatives 

About You: 

• Demonstrated extensive experience in similar environment with end-to-end Payroll function and experience in a payroll team in mid to large organisation 

• Strong knowledge of Australian payroll legislation 

• Understanding of payroll principles and frameworks 

• Possession of technical skill and knowledge in the payroll function. May be acquired through academic or on the job training or a combination of these. 

Join us at the forefront of payments 
   
Why Cuscal? 
We are in the rapidly evolving world of payments, and we are committed to providing a diverse and inclusive workplace where the very best talent in Australia chooses to work. We support our colleagues with flexible work arrangements through our hybrid model whilst also offering a wide range of educational, financial, lifestyle, health & wellbeing benefits. 
 
Next Step 
If you think this role is the right fit for you, we invite you to apply. Let’s explore who you are and what drives you. We’d love to share our vision for the future of the payments sector. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. 
     
Cuscal does not accept unsolicited resumes from recruitment agencies and search firms. Please do not email or send unsolicited resumes to any Cuscal employee, location or address. 

Our client’s success is our success. And you make it happen 
 
Payment systems are complex, regulated and ever-changing. And, while we may be small, we are at the forefront of innovation punching above our weight. We’re enabling the future for our clients through tech like NPP (New Payment Platform), buy now, pay later, and open banking.  
 
Our product teams are the eyes and ears of Cuscal. They’re client-focused relationship managers, serving everything from business development, marketing, fraud, and customer support. They work out what clients need, so we can build it and launch it… often, in months, not years.  
 
We are looking for a Financial Crimes Investigation Analyst to join our Financial Crime Team.  

As payment methods evolve, so too do the efforts of criminals in their attempts to defraud businesses and consumers.  From sophisticated online scams to identity theft and phishing. As a Financial Crimes Investigation Analyst, you will play a crucial role in safeguarding our organisation against financial crimes, including fraud, money laundering, and other illicit activities. Your responsibilities will encompass identifying, analysing, reporting, and preventing financial crimes. This position requires a commitment to upholding ethical standards and protecting the payment ecosystem’s integrity 

About the Role: 

• Investigate and analyse suspicious financial transactions, identifying potential financial crimes indicators.  

• Utilise various tools and techniques to investigate and detect financial crime activities within the payment’s ecosystem. 

• Monitor, analyse and report financial transactions for signs of money laundering. Report any unusual or suspicious activities to relevant authorities as required by law.  

• Stay up to date with anti-money laundering (AML) regulations and apply them in your investigations. Advise stakeholders of new developments in regulations and provide advice on how to ensure requirements are met. 

• Utilise data analysis software and techniques to identify patterns and trends related to financial crimes.  

• Maintain accurate and detailed records of your investigative findings. 

• Prepare comprehensive reports of your findings and recommendations for further actions or mitigation strategies.  

• Work closely with law enforcement agencies, legal teams, and other relevant departments to facilitate investigations. 

• Provide advisory support to the business on complex financial crime compliance matters (e.g., fraud, complex KYC, sanctions queries).  

• Where appropriate, engage with fraud and scam victims to understand how the event happened and provide advice to the business to mitigate future events. 

About You: 

• Strong understanding and experience of the application of AML/CTF regulations in a financial crime risk role in the banking/financial services industry  

• Demonstrated experience in researching, interpreting, and applying legislation and regulatory guidance. 

• Strong written and verbal communication skills with the ability to engage with a wide range of internal and external stakeholders.  

• Financial Services experience (3+ years minimum) - specific experience of real-time payments, card payments, acquiring (including payment service providers), 3D secure and digital banking. 

• Demonstrated experience providing accurate and consistent advice to senior stakeholders and clients.  

• Expertise in data analysis tools and software. 

• Excellent communication and reporting skills.  

• Attention to detail and ability to work independently. 

Office and working location: Sydney 

Join us at the forefront of payments 
   
Why Cuscal? 
We are in the rapidly evolving world of payments, and we are committed to providing a diverse and inclusive workplace where the very best talent in Australia chooses to work. We support our colleagues with flexible work arrangements through our hybrid model whilst also offering a wide range of educational, financial, lifestyle, health & wellbeing benefits. 
 
Next Step 
If you think this role is the right fit for you, we invite you to apply. Let’s explore who you are and what drives you. We’d love to share our vision for the future of the payments sector. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. 
     
Cuscal does not accept unsolicited resumes from recruitment agencies and search firms. Please do not email or send unsolicited resumes to any Cuscal employee, location or address. 

We are looking for an Enterprise Architect to join our Architecture Practice to holistically guide the enterprise leaders and product teams through transformation and optimisation whilst supporting the formulation of business strategy, outcomes, and capabilities!

The Enterprise Architect’s scope of activities, include helping the organisation achieve targeted business outcomes related to growing revenue, optimizing costs, mitigating risks, and improving sustainability. You will focus on the development of the business, IT strategy and enterprise architecture for the whole organisation.

As the Enterprise Architect, you will:

• Facilitate alignment between business and IT, and across the democratised IT landscape.
• Engage business and IT stakeholders, building and maintaining relationships.
• Adapt to changing business and operating models.
• Analyse trends and disruptions and assess their impact on targeted business outcomes.
• Tell stories to visualize the future state and trigger long-term planning.
• Support various operating models such as project-centric and product-centric.
• Communicate the value of enterprise architecture, and its portfolio of services.
• Drive the evolution of the Enterprise Architecture team services and operating model.
• Coach and mentor other architects, product owners/managers and business stakeholders to instil architectural thinking.
• Manage the Architecture Practice and build capability.
• Complement IT Senior Manager Architecture role such as contribute and develop content for Quarterly Business Reviews and Governance reporting.
• Prepare and address compliance obligation, and audit reporting requirements and associated evidence.

Our client’s success is our success. And you make it happen!

Payment systems are complex, regulated and everchanging. We are an established market leading brand who are focused on driving client growth. We’re at the forefront of innovation punching above our weight. We’re enabling the future for our clients through technology like New Payments Platform (NPP) and Open Banking.   

 We are an unlisted public company and one of five licensed banks in Australia with full direct connectivity and production capability across all domestic payment systems. Whilst the major banks leverage this capability for their consumer and business clients, our B2B model focuses on enabling other banks, fintech’s and corporates to deliver innovative and competitive payment and digital solutions to their clients and customers.  

We are looking for a Credit Risk Manager 

Reporting into the Head of Credit Risk, the main responsibility of this role is to aid in the management of Cuscal’s credit risk in accordance with prudential standards and Board policy to minimise the potential for loss. 

The Credit Risk Manager will conduct monitoring and management of Cuscal’s credit risk on a portfolio of counterparty exposures. This includes the preparation and process of applications from financial institutions and other potential borrowers/counterparties for approval, by carrying out necessary credit, liquidity and other assessments in line with the documented procedures.    

The role responsibilities sit across four key areas: 

Credit Risk Management 

• Management of credit risk on a selected portfolio of ADIs and corporate exposures.   

• Ongoing monitoring of counterparties' credit and liquidity worthiness and their latest development via all available means such as periodic financial updates and covenant, limit excess or watch list reporting. 

• Identification of emerging credit/counterparty risks and providing these results, including the completion sector papers as required, to key internal stakeholders for consideration. 

Credit Evaluation & Decision Making 

• Preparation and processing of detailed credit submissions for all committed and uncommitted facility applications and annual reviews on designated counterparties for approval by delegated authorities in accordance with Cuscal’s policies.  

• Provision of timely credit decisions for all permanent and transactional credit requests as per delegated authorities. 

• Provide insights and recommendations for ongoing improvement to existing credit risk related policies and procedures and their implementation. 

Client & Stakeholder Engagement 

• Where applicable, meet with new and prospective clients for credit risk related matters. 

• Providing information, training, advice and tools to the first line of defence to assist them to identify, manage and monitor risks.   

• Assist with completing credit risk related remediation actions. 

Reporting 

• Maintain complete and accurate counterparty records in all risk management system and database on the designated portfolio.   

• Assist in the preparation of reports for submission to ALCO and the Board Risk Committee and any other committees as required. 

About You  

This is a crucial position within Cuscal and requires the ideal candidate to have extensive credit experience covering financial institutions and corporates and a sound understanding of credit analysis techniques.  

As the successful candidate we invite you to also have:  

• Good general knowledge of the APRA prudential standards, particularly those applicable to ADIs   

• Familiarity with lending practices and products  

• Comprehensive understanding of credit scoring models and rating agencies   

• Ability to read and understand balance sheets, profit & loss, cash flow statements and other financial reports.  

• You are a natural collaborator and your ability to influence action and outcomes across cross functional groups   

• Analytical and critical thinking mindset  

• Self-assured in providing accurate results in a tight deadline driven environment.   

• Tertiary education in an accounting discipline or similar field. 

We are looking for a Service Operations Specialist to join our growing Enterprise Technology Services team.

This role will support the strategic direction of service delivery by providing Service Operations Support for Cuscal’s mission critical systems and customers.

This includes managing incidents end to end until resolution, assisting incident managers during major incidents, monitoring, and supporting Cuscal systems, effectively communicating to our customers and troubleshooting to restore services within SLA.

In this role you will be responsible for the following;

• Monitoring all defined IT systems / consoles ensuring that they function as per business requirements.
• Responding to system events or faults and take appropriate action when systems fail or suffer degradation in performance.
• Responding to customer Incident, Service and Change requests within predefined SLAs.
• Executing all processes accurately as per the Service Operations procedures and manage any deviations or exceptions via escalation.
• Coordinating the management of incidents and ensure timely escalation of a major incidents to an incident manager.
• Identifying and implement Service Improvements (CSI)
• Logging and updating all Incidents/Service/Change requests into Cuscal Ticketing system with the correct detail.
• Triaging all Incidents / Service requests aiming for fixed on first resolution.
• Engaging and collaborating with 2nd/3rd level support teams for further investigation.
• Ensuring quality documentation of Service Operations procedures and run sheet tasks.

This is a 24/7, rostered shift-work role that will include weekends and night shift. 

Service Operations is responsible for the availability and reliability of the IT Services enabling Cuscal to make payments easy, accessible, and secure for our clients and partners. We look to provide Consistent, Reliable and Robust delivery of IT Services whilst enabling Agility and Continuous Improvement to enable Cuscal to remain competitive.

As the IT Service Continuity Manager, you will oversee all aspects of service continuity including Disaster Recovery and Business Continuity planning (BCP). This role will work with the business and external auditors to ensure all aspects of service continuity and recovery are being continuously planned and managed.

In this role you will be responsible for:

• Disaster Recovery Plan creation, implementation, maintenance and recovery testing.
• Conducting technology impact, availability, and continuity risk assessments of critical technology assets.
• Recovery technology solution evaluation with various infrastructure technology domains.
• Conducting business impact analysis for each business segment to determine critical business processes, identify and justify recovery time periods and establish recovery resource requirements.
• Recommending recovery strategies and options and assisting with the implementation of the recovery solutions.
• Participates on project teams, provides templates and guidance for the documentation of business continuity and disaster recovery plans.
• Administering enterprise business continuity tools and provides training while conducting knowledge transfer regarding business continuity best practices.
• Establishing and coordinate business recovery testing methodologies.
• Executing internal business continuity plans to validate adequacy and understanding. As well as delivering training to key employees that will embed and execute them.
• Preparing reports on the company business recovery readiness for management and customers alike.

Our client’s success is our success. And you make it happen! 

Payment systems are complex, regulated and everchanging. We are an established market leading brand who are focused on driving client growth. We’re at the forefront of innovation punching above our weight. We’re enabling the future for our clients through innovative technology like the New Payments Platform (NPP) and open banking.   
  
We are an unlisted public company and one of five licensed banks in Australia with full direct connectivity and production capability across all domestic payment systems. Whilst the major banks leverage this capability for their consumer and business clients, our B2B model focuses on enabling other banks, fintech’s and corporates to deliver innovative and competitive payment and digital solutions to their clients and customers. 

We are looking for a Senior Manager, Compliance to enable us to comply with all regulatory requirements, industry standards and internal standards. 

This is a highly visible role in the business and will be responsible for the embedment of compliance frameworks, programs, policies and supporting tools. In addition to regulatory adherence, the purpose of the role is to: 

• Develop, maintain and monitor the implementation of Cuscal’s compliance framework to support Cuscal in complying with legal and regulatory requirements (covering but not limited to Privacy, financial crime and AML/CTF, prudential regulations, and industry standards), including:  

• Implement and embed initiatives to ensure sustainable practices. This includes, but not limited to, providing information, training, advice and tools to the first line of defence to assist them to perform compliance management activities  

• Develop and monitor the implementation of and reporting on Cuscal’s frameworks, policies and standards for managing compliance risks, including financial crime, money laundering, terrorism financing, bribery and corruption, fraud and sanctions (Australia and NZ jurisdictions).  

• Support the AML/CTF Officer to discharge responsibilities including completing and submitting reports to AUSTRAC (as required), using information provided by business units.  

• Support the establishment and embedment of a second line assurance and monitoring program.  

• Oversee and monitor the implementation and effectiveness of the Compliance Management across the organisation. 

• Actively participate and provide input to change initiatives and projects as they relate to compliance management, including APRA CPS 230 initiatives  

• Review and make recommendations for the continuous improvement of the Governance, Risk and Compliance (GRC) system with a strong focus on data quality accuracy, process improvement and validation.   

• Provide input to the development, maintenance and monitoring of the Complaint Resolution Policy & Procedure.    

About You 
To be successful in this position you will have the following skills and experience: 

• Demonstrated experience in operational risk and compliance roles, in the financial services sector, including the design and implementation of effective risk and compliance management frameworks, and a sound knowledge of APRA prudential standards.    

• Solid understanding of relevant laws and regulations, industry codes, standards, prudential requirements

• Demonstrated experience in building risk and compliance maturity and capability across the first and second lines of defence and experience/exposure to better industry practice   

• Strong inter-personal and communication skills with the ability to build effective workplace relationships.   

• Proficient in executing change management activities 

What’s it like to work here? 

As well as good pay and a great culture, we back our employees by helping them work towards industry-recognised qualifications, using online learning, training modules and career planning tools for you to grow with us. We are committed to providing a diverse and inclusive workplace where the very best talent in Australia chooses to work. We support our colleagues with flexible work arrangements through our hybrid model whilst also offering a wide range of financial, lifestyle, health & wellbeing benefits. 

Next Step 
If you think this role is the right fit for you, we invite you to apply. Let’s explore who you are and what drives you. We’d love to share our vision for the future of payments sector. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. 
   
Cuscal does not accept unsolicited resumes from recruitment agencies and search firms. Please do not email or send unsolicited resumes to any Cuscal employee, location or address. 

What is this role about?

In this varied and hands on role, the Facilities and Operations Officer will be responsible for providing a warm, professional greeting to all visitors, dealing with facilities requests either in person or through contractors when required, ensuring the set up and cleanliness of the meeting room space on the reception floor, and overseeing facilities and office related administrative tasks.

They are responsible for providing professional, efficient, and effective support to the Senior Manager, WHS and Facilities and broader teams.
  
The responsibilities in this role include but are not limited to the following:

Facilities

• Assisting with employee desk relocations including chairs and desk drawers, ensure they are ergonomically set up
• Maintaining floor plan records
• Coordinate or complete general repairs, maintenance duties and servicing as required, including the coordination of trades people
• Advise building management of any issues they are responsible for, such as plumbing, electricity, lift, power
• Receive, action and investigate calls from the Monitoring Centre

WHS

• Assist with WHS matters, including incident inspections, when required
• Assist with managing requests for Ergonomic Assessments and work with the business on implementing any requests from these assessments as required
• Work with people leaders to manage employee requests for reasonable adjustments to their work stations at home or in the office
• Monitor the first aid room and first aid supply levels
• Play an active role in emergency evacuations

Administration/Reception

• Greeting visitors to the office during core office hours
• Maintain the guest log in system (SINE)
• Maintain and update processes and procedures, ensuring efficient information management
• Data entry and generation of required reporting, such as daily security logs