Total 352 job vacancies by AccorHotel

Key Responsibilities

• Manage arrivals and departures of everyone visiting our hotel
• Provide exceptional guest service by responding to guest requests efficiently and courteously
• Maintain a high level of professionalism and accuracy with all accounting functions
• Communicate with housekeeping, reservations and maintenance departments to ensure all guest requests and needs are met
• Actively resolve guest issues and challenges presented on shift

We have an exciting new opportunity for a strong leader to join our leadership team as a Full Time Revenue Manager – Maternity Leave Contract until January 2025. 

With a hands-on approach, as the Revenue Manager you will executive our revenue management strategy as well as:

• Maximise revenue to achieve budgeted and forecasted revenue targets.
• Focus on trend recognition, demand anticipation and opportunity analysis.
• Develop and implement systems, practices and tools aimed at these revenues through balancing demand and revenue maximization techniques.
• Ensure optimal presentation and maximization of business opportunities through brand websites, 3rd party websites, CRO and GDS.

*This role offers flexible working arrangements.

Our Heartist Culture

A few of our employee tag lines are #itsgoodtobeus #feelwelcomed #feelvalued and if you look on Instagram or LinkedIn – you will see this come alive! We live by our 4 key principles:

1. People Crave Belonging
2. People Want the Real Deal
3. Every Person has a Story
4. People Hate to be Wrong

We encourage you to bring the ‘real you’ each and every day and connect with our guests and our people.

You will have the opportunity to build your own skills and expertise to reach your personal and career goals. By joining the team, you will unleash a huge array of great employee benefits. 

What will you be doing?

• Ensure vendor information is up to date in A/R module.
• Ensure invoices processed in the A/R ledger are coded with appropriate supplier and general ledger account codes.
• Reconcile suppliers’ statement of account and follow-up for any missing  invoices.
• Regularly monitor the A/R ageing report and follow up on any credit notes/missing invoices.

In this role, you will:

Assist the Executive Chef and Executive Sous Chef in the supervision of the kitchen chefs, cooks and stewarding team.

Manage food preparation and production to deliver innovative and inspired dishes aimed to exceed customer and guest expectations

Ensure food standards, preparation, presentation and cooking techniques are established and monitored to meet set guidelines

Ensure the highest standard of hygiene is practiced and maintained to meet Health & Safety regulations and HACCP food preparation guidelines

Drive training, growth and development of kitchen Team Members of a lower level, ensuring consistent leadership is demonstrated in the kitchen during service periods

Together with senior chefs and restaurant leads, design menus for special offering with expectation to capture both in-house as well as the local community.

• Assist Maintenance Manager with day-to-day operations of hotel maintenance, including pool, spa, and HVAC systems.
• Perform fixture repairs and replacements, such as lightbulbs, windows, and doors.
• Conduct basic plumbing maintenance on taps, basins, and toilets.
• Inspect and maintain public spaces and guest rooms for preventative maintenance.
• Execute painting duties with precision and attention to detail, ensuring high-quality workmanship.

Reporting to the Director of Reservations and Revenue, the Reservations Manager is a key player in managing inventory of Pullman, Novotel and ibis Sydney Olympic Park with 545 rooms in total. 

You will passionately train and lead our team to success, whilst ensuring the smooth running of the day to day operations for the Reservations department.

We are looking for someone who has the ability to lead and motivate a team, and has the skills to work closely with other departments to ensure our Hotels meet their objectives.

Reporting to our Food & Beverage Operations Manager you will be responsible for assisting guests, and creating an amazing experience for all of our patrons. You will be expected to have knowledge of our food and beverage lists, and be able to provide recommendations and suggestions to our patrons. Having your RSA will be required, and knowledge of safe handling of food and beverage is also essential.

• Provide quality service to the customer by responding to their requests promptly, efficiently and courteously during check-in, check-out and throughout their stay.
• Maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis.
• Operate telephone effectively, handling all calls promptly and professionally, greeting all callers according to Accor policy.
• Complete the daily shift check list, referring any items that require follow up to the Front Office Supervisor or Duty Manager.
• Transfer all details on the registration card to the guest reservation in Opera accurately and efficiently, ensuring that future stays are updated with relevant needs and requests.
• Be versed in the VIP arrivals and special requests for the day. 
• Have extensive knowledge of the Opera Front Office system with respect to reservations, check in, cashiering and check out.
• Have an extensive knowledge of the hotel services and facilities. 
• Demonstrate the “Passion for Excellence” through serving our guests with flair and professionalism, ensuring that their requests are quickly and efficiently achieved.
• Ensure all guests are provided with personalised service and that the “Essence of Pleasure” is achieved.
• Embody the art of French hospitality through a “can do” attitude.
• Perform tasks within a timely manner.
• Assist with implementation and maintenance of Sofitel Brand Standards.

Benefits, Rewards, Motivations

• Industry benefits worldwide on accommodation, dining and lifestyle services.
• Access to daily discounted coffee and Ambassador dinning menu. 
• A unique training platform to enhance your skills and knowledge.

• Demonstrate the “Passion for Excellence” through serving our guests with flair and professionalism, ensuring that their requests are quickly and efficiently achieved.
• Ensure all guests are provided with personalised service and that the “Essence of Pleasure” is achieved.
• Embody the art of French hospitality through a “can do” attitude.
• Perform tasks within a timely manner.
• Keep all working areas clean and tidy and ensure no cross contamination.
• Assist other departments wherever necessary and maintain good working relationships.
• Assist the Chef de Partie, Junior Sous, Sous, Executive Sous and Executive Chef while working within the Kitchen.
• Organise and operate a section of kitchen and ensure it runs efficiently and productively.
• Knowledge of all basic cooking methods including preparation of meats, seafood, starch, fruits and vegetables, desserts.
• Preparing, cooking, and plating outlet or banquet menu items according to established recipes cards and Sofitel F&B Brand standards.
• Report maintenance, hygiene and hazard issues.
• Awareness departmental targets and strive to achieve them as part of the team.
• Assist Senior Chefs with menu preparation and ensure adequate supplies are available for service.
• Ensure that all service and brand standards are met while on shift. 

Benefits, Rewards, Motivations

• Industry benefits worldwide on accommodation, dining and lifestyle services.
• Access to daily discounted coffee and Ambassador dinning menu. 
• A unique training platform to enhance your skills and knowledge. 

The role

In this role you will create memorable experiences for our guests through:

• Exceptional Food & Beverage service with all interactions.
• Maximise sales opportunities by upselling items
• Assisting those with special dietary needs or preferences as well as provide suitable assistance when recommending beverages.
• Being a bartender with flair!

Reporting directly to the Hotel Manager, this hands-on position will see you drive the performance of Front Office Operations including Concierge, Front Desk and Night Audit.

You will:

• Ensure the smooth and efficient running of the Front Office Operations with a high level of guest service always provided.
• Be responsible for shaping a “Can do, Guest Obsessed Culture” to support the achievement of key financial indicators.
• Lead by example in all Front Office service areas and shifts ensuring your team provide a warm genuine welcome to guests, anticipate their needs, and go above and beyond to create memorable moments.
• Have a genuine passion for bringing out the best and building the capabilities of the team, enjoy being guest facing and taking the guest experience to the next level.
• Be financially aware and have a working knowledge of managing P&L performance for example via cost effective rostering.
• Lead the team by example with impeccable grooming and presentation.
• Have a passion for creating exceptional experiences for our guests.
• Understanding emergency response procedures

As Sofitel's Guest Experience Agent you will answer calls for arriving guests and in-house guests using efficient and professional communication, providing superior customer service and guest engagement through friendly and professional interactions that exceed the guests’ expectations. An essential part of this role will be to follow the Sofitel Brand Standards in every interaction with guests, maintaining total customer satisfaction and creating cousu main moments.

What you'll be doing:

• Be a customer journey expert and facilitator
• Answer calls within 3 rings using specified greeting for the hotel following Sofitel brand standard guidelines
• Positively respond to all calls and assist with guest’s enquiries, directing to the appropriate department
• Promote and upsell in all guest interactions following brand guidelines
• Accurately document guest messages and internal communication
• Complete general day to day duties of the communications team.

Elevate your career to a whole new level with us and join our high-performing kitchen team.

We are currently seeking a Full Time Chef de Partie to join Sofitel Brisbane Central’s culinary brigade. As an experienced member of the kitchen team, you will play a significant role in supervising operational aspects of the kitchen and ensure food hygiene and safety procedures are followed.

You’ll reward us with:

• Be responsible for the kitchen in the absence of the Sous Chefs
• Ensure employees are following procedures according to department and hotel policies. 
• Follow stock rotation and minimum wastage by control procedures and ensure adequate supplies are available for service
• Maintain strict food hygiene and safety procedures
• Prepare and produce menu items to established recipes and methods ensuring the production of high-quality food
• Assist with the maintenance of programs to ensure high standards of cleanliness and organisation within the kitchen and related outlets.

We are currently seeking a dynamic Chief Engineer to lead our Engineering Team. In this role, you will report directly to the hotel manager, demonstrating the ability to effectively manage priorities and maintain composure under pressure. 

Your main responsibilities are:

• Leading a team to plan and carry out preventative maintenance and general repairs throughout the hotel to ensure standards are maintained for guest comfort.
• Designing and implementing solutions to improve energy management and conservation.
• Contractor management and ESG Management.
• Ensuring the hotel upholds OH&S and fire safety responsibilities.
• Quarterly audit reporting and monthly maintenance reporting.
• Maintaining records of repair work and daily checks as required by local Council, Government and manufacturer specifications.
• Liaising closely with other departments to ensure minimal impact of repairs and maintenance on operations.
• Researching, recommending and liaising with the General Manager regarding procedures to improve the overall efficiency of the department.
• Prepare and submit capex proposals and manage capex projects

Want a career in Finance or Front Office but not sure where to start? A Night Auditor takes care of the hotel’s financial transactions and balances the books during the quietest time of the day – night time! Night work is not for everyone, but does have advantages – flexibility to do school drop off/pick up, availability to study and the freedom to choose how to spend your days.

On the job training will be provided, along with support to advance your knowledge with formal study or qualifications if you chose. This role is often underestimated and overlooked, however comes with industry award pay rates and special night benefits such as free parking. Create your pathway to a career in finance with Sofitel Brisbane and Accor.

What you'll be doing:

• Conduct the hotel auditing process on a nightly basis
• Deliver luxury service to internal and external guests
• Respond to guest requests and assist with overnight hotel duties
• Perform administrative duties
• Process financial transactions and produce reports.

Be the face of the hotel, the key point of contact for guests arriving and departing the hotel, and liaise with guests to ensure an exceptional level of luxury service is delivered. Create the Magnifique Moments that last!

As a Porter, your passion for the property, and your respect for our guests’ belongings will ensure that our guests feel welcome as soon as they arrive. 

What you'll be doing:

• Engage with our guests on arrival, departure and during their stay through reception and concierge duties
• Receive guest vehicles and luggage and ensure care is taken to move them to their next destination
• Provide recommendations and information about Brisbane and its surrounds to our guests
• Interact with different departments on a daily basis to ensure that our guests have a seamless experience
• Provide exceptional service and product knowledge to proactively upsell hotel products and services.

Elevate your career by joining the prestigious Sofitel Brisbane Central, where excellence is not just a standard but a way of life. As a member of our team, you will play a significant role in delivering unparalleled service to our valuable guests, contributing to the epitome of luxury hospitality. A positive demeanour, impeccable personal presentation, and the ability to greet guests with a warm "Bonjour" are essential prerequisites for this position.

This position is for an 8 month fixed-term parental leave cover and is perfect for a Front Office and Reservations specialist who can imagine themselves delving into their next opportunity to learn and grow, with potential for a future permanent position for the right candidate. 

What you will be doing:

• Maximise all sales opportunities through a strong knowledge of the hotel and facilities
• Manage all facets of group accommodation bookings, maximising occupancy, rate and guest experience
• Monitor the quality of reservations, the statistical information provided and inter-departmental communications to ensure the effectiveness of the department
• Work closely with the Sales and Events teams to execute group arrivals and movements
• Handle guest enquiries in a courteous and effective manner, following through to ensure all issues are rectified to a high level of satisfaction
• Develop effective relationships with conference clients, PCOs, hotel suppliers and other properties
• Assist the Reservations Manager in leading the team to ensure yield strategies are implemented and targets are met. 

First impressions are everything! As an ambassador of our Front Office Reception team, you will take care of the guests from the moment they arrive at the hotel through to their departure, ensuring they have a memorable experience with us. You will be the face of the hotel, the key point of contact for guests and a Heartist who delivers cousu main moments and an exceptional level of luxury experience.  

You’ll excel in this role if you are energetic, self-motivated, have attention to detail, and are passionate about creating exceptional service experiences. A key to success in this position is the ability to deliver incredible guest service and understanding of how to ensure the safety and security of the property.

What you will be doing:

• Engage with our guests on check in, check out and during their stay through reception and concierge duties
• Handle guest concerns efficiently to guarantee memorable moments for our guests
• Assist in providing recommendations and information about Brisbane and its surrounds to our guests
• Interact with different departments on a daily basis to ensure that our guests have a seamless experience
• Provide exceptional service and product knowledge to proactively upsell hotel products and services.

• Undertake general waiting duties including taking orders and serving guests. 
• Receipt of monies and cash up of service periods.
• Work cohesively as a team member.
• Follow and implement all departmental procedures, standard operating procedures (SOPs) and checklists.
• Report any discrepancies in stock control.
• Ensure all checklists are completed prior to the conclusion of the shift.
• Maintain product knowledge of all menus and wine lists in order to advise and make recommendations to guests. 
• Use every opportunity to upsell and maximise sales. 
• Serve items with flair and professionalism according to standards set by the Outlet Manager.
• Demonstrate the “Passion for Excellence” through serving our guests with flair and professionalism, ensuring that their requests are quickly and efficiently achieved.
• Ensure all guests are provided with personalised service and that the “Essence of Pleasure” is achieved.
• Embody the art of French hospitality through a “can do” attitude.
• Perform tasks within a timely manner.
• Assist with implementation and maintenance of Sofitel Brand Standards.
• Follow up on all guest comments, requests and complaints while informing the Supervisor and Assistant Manager of all such matters.

Benefits, Rewards, Motivations

• Industry benefits worldwide on accommodation, dining and lifestyle services.
• Access to daily discounted coffee and Ambassador dinning menu. 
• A unique training platform to enhance your skills and knowledge. 

• Provide warm and welcoming service to all guests. 
• Ensure tables and service areas are kept clean and tidy.
• Demonstrate the “Passion for Excellence” through serving our guests with flair and professionalism, ensuring that their requests are quickly and efficiently achieved.
• Ensure all guests are provided with personalised service and that the “Essence of Pleasure” is achieved.
• Embody the art of French hospitality through a “can do” attitude.
• Maintain all areas and equipment.
• Observe all hygiene, safety and security procedures, ensuring that all hazards are reported.
• Explaining the menu and drinks list to guests, assisting those with special dietary needs or preferences as well as provide knowledge when making recommendations.
• Mix and serve drinks and food items to tables.
• Liaise with the Kitchen on special requests.
• Maximise sales opportunities by upselling items.
• Placing orders through micros ensuring accuracy whilst ordering.
• Clear and reset tables as well as ensuring service areas are clean and tidy.
• Maintain standards of hygiene for food handling and presentation.
• Promote a safe workplace by recognising hazards and promoting general WHS practices.

Benefits, Rewards, Motivations

• Industry benefits worldwide on accommodation, dining and lifestyle services.
• Access to daily discounted coffee and Ambassador dinning menu. 
• A unique training platform to enhance your skills and knowledge. 

• Assist Maintenance Manager with day-to-day operations of hotel maintenance, including pool, spa, and HVAC systems.
• Perform fixture repairs and replacements, such as lightbulbs, windows, and doors.
• Conduct basic plumbing maintenance on taps, basins, and toilets.
• Inspect and maintain public spaces and guest rooms for preventative maintenance.
• Execute painting duties with precision and attention to detail, ensuring high-quality workmanship.

We have an exciting new opportunity for a coffee enthusiast to join our team as a Casual Barista/breakfast.

As a Barista – Spice Central Kitchen & Bar you will brew memorable experiences for our guest whilst promoting best coffee practice and training within the hotel.

What do we offer?

A few of our employee tag lines are #itsgoodtobeus #feelwelcomed #feelvalued and if you look on Instagram or LinkedIn – you will see this come alive!
We live by our 4 key principles:

1. People Crave Belonging
2. People Want the Real Deal
3. Every Person has a Story
4. People Hate to be Wrong

We encourage you to bring the ‘real you’ each and every day and connect with our guests and our people.
You will have the opportunity to build your own skills and expertise to reach your personal and career goals. By joining the team, you will unleash a huge array of great employee benefits. 

In this role you will:

• In liaison with F&B management leaders, responsible for the day-to-day operations of the Spice Central Kitchen and Bar, Conferencing and In Room Dining operations
• Deliver personalised service with passion and professionalism, constantly striving to maintain and exceed our guests’ expectations and Heartist Service philosophy
• Animate the restaurant and bar to make it a fun, unique and enjoyable experience for all guests through creative activations, events.
• Control the beverage stock and carry out regular stock takes.
• Familiarize yourself with VIP and regular guests to ensure their requests and needs are met.
• Be knowledgeable and operate within appropriate outlet and hotel liquor licensing guidelines and House Management Policies

If you are a chic and energetic professional looking for an opportunity to bring to life the world renowned Sofitel brand, say "oui"!. You will be responsible for uplifting our hotel revenues by ensuring the seamless execution of the marketing strategy. All while exuding a sense of modern luxury and ensuring our guests find their joie de vivre.

This position is a 12 month fixed-term parental leave cover and is perfect for a marketing professional who can imagine themselves delving into their next opportunity to learn and grow, with potential for a future permanent position for the right candidate.

Marketing is crucial to the commercial outcomes of the hotel, and has a direct impact on its operations, so you can expect to grow into a well rounded business influencer and an architect of exceptional experiences. You will be supported and lead by a team of hospitality industry experts both in the hotel, and as part of the greater Sofitel network.

• Ensure content across all third-party websites is accurate and promotions are updated.
• Design and distribute internal and external marketing collateral for food and beverage, leisure, conferencing and corporate market segments.
• Assist with the organisation and execution of hotel events.
• Manage stock orders for our in-house patisserie, ChouChou.
• Manage online ordering and booking platforms by updating descriptions and images, developing marketing emails, exporting and reporting, ensuring policy compliance, and creating offers.

Reporting to the Maintenance Manager, you will have the responsibility for maintaining the building, plant, equipment, fixtures and fittings throughout the hotel to the required standard as per the hotel’s needs. You will ensure a pleasant and safe environment for all guests, visitors and employees.

Your daily responsibilities include, but are not limited to are the following:

• Inspect all areas of the property for safety issues and take immediate corrective action.
• Assist guests regarding property facilities in an informative and helpful way.
• Undertaking general repairs and maintenance as well as preventative maintenance programs throughout the Hotel. This includes basic plumbing, air conditioning service and repairs.
• Pool maintenance including use of chemicals and water treatment.
• Servicing of plant and general equipment as directed.
• Ensuring all painted areas are maintained and in good order.
• Performing duties relevant to experience and trade as applicable and perform other maintenance related tasks as required.