Total 8 job vacancies by AccorHotel

Based at Novotel Sydney Parramatta, in a team of high performing Sales professionals, you will be:

• Driving sales across the 4 properties.
• Establishing and maintaining important client relationships.
• Generate sales activity and new business opportunities
• Use negotiation skills and creative sales tools to close business

Joining a strong and energetic kitchen brigade you will assist our senior chefs in preparing, cooking and delivering memorable dining experiences for our guests. Grow your leadership skills as you mentor and support junior chefs while ensuring the smooth running of the kitchen. Show your creativity as you assist with menu creation and bring your culinary flare as we showcase our product in our lively conference and events space.

• Manage and process all reservations via phone, email, and online platforms with a focus on accuracy and attention to detail.
• Provide exceptional customer service by addressing guest inquiries and resolving issues promptly.
• Collaborate with the revenue lead to ensure that all rates and channels are optimised to maximise hotel performance
• Work closely with hotel operational teams to ensure effective communication leading to seamless guest experiences.
• Maintain knowledge of hotel services, room types, rates, and promotions to effectively assist guests.
• Utilise our reservation system to track bookings and update guest information as necessary.
• Assist in upselling hotel services and amenities to enhance guest satisfaction

•  Oversee the kitchen team in the absence of the Executive Chef, ensuring smooth operations and maintaining high standards of food quality and service.
• Prepare and present menu items that showcase variety and flair, aligning with the hotel’s commitment to delivering exciting and profitable culinary experiences. Actively contribute to the menu planning process, incorporating seasonal and local ingredients.
• Work closely with service teams to ensure seamless communication and delivery of quality products and service to guests, fostering a sense of belonging and teamwork.
• Assist with ordering, maintaining, and managing stock while implementing strategies to reduce wastage and enhance sustainability practices.
• Lead, inspire, and develop team members through hands-on training, providing guidance and support that promotes high performance and a culture of trust.
• Actively train team members and promote compliance with food safety standards, hygiene, cleanliness, and other compliance requirements, ensuring a safe and healthy kitchen environment.
• Create a positive kitchen culture, encouraging open communication and collaboration among team members
• Stay updated on culinary trends and techniques, bringing creativity and boldness to the kitchen that aligns with the hotel’s vision and values. 

• Develop and execute comprehensive revenue management procedures and best practices
• Identify new revenue opportunities through market analysis and competitive benchmarking
• Oversee the revenue management and distribution strategy, ensuring alignment with business objectives
• Provide weekly dynamic forecasts, annual revenue budgets, and regular performance reports
• Lead and mentor the Reservations team, fostering a culture of collaboration and high-performance

• Ensure efficient, friendly and professional food and beverage service is provided to all guests.
• Liaise with customers and Chef/kitchen brigade to ensure service times are adhered to.
• Ensure all mis-en-place is completed prior to guests arriving.
• Ensure guest billing is completed accurately following Hotel procedure and that correct charges are posted.
• Be knowledgeable of and operate within appropriate outlet and hotel liquor licensing guidelines and House Management Policies.

Joining the heart & soul of our Hotel team, our Housekeeping Department carries out allocated general cleaning duties, achieving established standards of cleanliness and presentation for the rooms and public areas of the Hotel. We are proudly providing efficient, friendly and professional service to contribute to an outstanding guest stay. 10/10 for cleanliness and we wouldn't have it any other way! 

Do You Have...

• High cleaning standards?
• Attention to detail?
• Good communication skills?
• Reliability and flexibility to work a rotating roster?
• Previous Housekeeping experience desirable, but we are also able to provide you with training if you're motivated to learn and grow your skills.

As our Front Office All Rounder, you will assist in all aspects of our day-to-day operations and drive total guest satisfaction. Embarking on a growing journey as we welcome guests back, a day in the life of our Front Office All Rounder includes:

• Welcoming guests to the hotel
• Checking guests in and out in an effecient and friendly manner
• Assisting guests with requests and making memorable experiences
• Ensuring timely and efficient delivery of guest amenities and ensuring the security of our guests and their possessions
• Daily liaison with other departments such as food & beverage and housekeeping regarding guest movements, requests and activities
• Following processes and procedures implemented to ensure guest safety as well as your own